TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1102

Graceful rise of Asian women travellers

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Attractive air fares and improved low-cost access to short- and medium-haul destinations have fuelled a growing trend of weekend getaways for Asian women travelling either solo or with friends.

Inbound agents and hoteliers in Malaysia who have spotted this trend are adapting their programmes and services to cater to this growing segment of travellers.

Malaysia’s tourism players are adapting their itineraries and services to cater to growing numbers of Asian women travelling either solo or with friends

Raaj Navaratnaa, general manager at New Asia Holiday Tours & Travel in Johor, has observed small groups of women travellers from the Philippines, Singapore and Indonesia heading to Johor and Melaka, especially over the weekends.

Noting that Malaysia’s affordability and variety of offerings were strong magnets, Raaj said dining, shopping and beauty treatments were often the groups’ main activities.

“They come for a relaxing holiday and they wish to be pampered. They don’t mind paying higher rates for hotels that are close to major shopping malls, or for boutique hotels,” he added.

As safety is a priority for women travellers, Klaus Sennik, general manager, Ramada Plaza by Wyndham Melaka, said online reviews pertaining to hotels’ reputation and security features were big purchase influencers.

To reassure women travellers, Ramada Plaza by Wyndham Melaka allocates special parking lots near elevators for female drivers driving to the property. Female guests are also accommodated in rooms that are close to the lifts for their convenience and security.

“By next year, we hope to allocate a women-only floor. The number of women-only floors may be expanded as demand grows. We see this growing trend both domestically as well as from Asian markets such as Japan, China, India, and regional markets,” Sennik said.

Arokia Das Anthony, director, Luxury Tours Malaysia, which specialises in India inbound, shared that his female clients are allocated female tour guides and given loaded SIM cards so that they are contactable at all times. And when it comes to accommodation, the company ensures female clients travelling in groups are placed on the same floor, and if possible in connecting rooms or rooms near each other.

Seamless travel procedures are also enforced by Uzaidi Udanis, managing director of Eyes Holidays. All-women private groups from China are always given documentation from the company, hotel vouchers and itinerary to help them pass smoothly through Malaysian customs and immigration.

Uzaidi goes a step farther by creating itineraries that appeal to his Chinese female clientele. As many women from China enjoy square dancing, the company has created four-day/three-night packages that feature traditional dance classes led by local dancers, sight-seeing tours as well as shopping.

Open sea swimming in the Straits of Melaka are also popular with women from swimming associations based in China. He said: “Many from the inner parts of China say swimming in the sea is a dream for them.”

Since interactions with locals sharing the same passion are desired, Eyes Holidays offers private swim events for Chinese female travellers.

Over at The Frangipani Langkawi Resort & Spa, female guests are keen on organic farming and eco-walks organised by the property to showcase onsite green practices.

Looking to charm female travellers, Sennik said cocktails go at special rates during Ladies’ Night every Wednesday, and plans are being made to roll out more F&B offers and to provide special female-friendly amenities in the guestrooms.

Amadeus welcomes new APAC head of commercial for hospitality unit

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Amadeus has appointed Maria Taylor as head of commercial, Asia-Pacific for the hospitality business unit, excluding the Indian subcontinent and China.

With more than 19 years of experience in the hospitality industry, Taylor will work closely with Amadeus customers to forge strategic partnerships, lead commercial activity to ensure retention, and drive new business opportunities.

Based in Singapore, Taylor will report to Jan Tissera, head of international for the hospitality business unit.

Taylor was previously responsible for Asia-Pacific sales at TravelClick, which Amadeus acquired in October 2018. In this role, Taylor supervised the expansion of the in-region team to more than 100 employees and opened new sales territories in the Philippines, Vietnam, Malaysia and New Zealand.

Based in Asia-Pacific for 14 years, Taylor previously held leadership roles with Accor Hotels & Resorts and Meritus Hotels & Resorts.

Booking.com rolls out new tools for short-term rental partners

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Booking.com has introduced new tools and product enhancements “specifically designed to simplify day-to-day management and help professional short-term rental partners welcome more guests”.

The new features were developed in response to the rising popularity of homes, apartments and unique places to stay as a category than traditional segments, said Booking.com in a statement.

Booking.com launches new tools to help short-term rental partners streamline business processes

More travellers than ever are looking for unique places to stay, with 43 per cent of travellers planning to stay in a new type of accommodation this year, according to a Booking.com survey last year of 21,500 respondents from across the world.

The products and features offered by Booking.com include:

Group Opportunity Centre: Spot opportunities that apply to all, or some, of your properties and save time making updates with this new tool offering relevant, actionable performance tips for your portfolio.

New Connectivity Tools: Booking.com’s new Connectivity features make it easier for you to manage your business, from key collection to damage deposits, through your software provider.

Features to Highlight Professionally Managed Properties: Showcase your property’s professional attributes to guests from the start through a range of new features, including a host score, based on reviews from the rest of your portfolio, and an external review score, based on guest reviews from trusted sites. These scores give guests peace of mind when booking your professionally managed property and improve your visibility. Booking.com is also spotlighting the unique facilities of your professional properties including 24/7 contact, keyless check-in, and much more.

Quality Rating System: Attract travellers and match guest expectations for your property with the objective quality rating system for the short-term rental industry, similar to that of traditional hotel star ratings, based on your property’s location, size and facilities.

Advisory Board: Know your voice is heard through Booking.com’s Advisory Board, a group of industry thought leaders spanning property managers and connectivity providers and dedicated to advising the company on its role as a partner to the short-term rental industry so the company can tailor their products and services to their partners’ specific needs.

More information on these products and the professional property manager experience with Booking.com is available here.

Why conversational commerce is integral to travel user experience

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Travelling is exciting, but it’s also daunting. Tourists today rely on quick access to information to guide them and give advice, often in strange time zones or with time sensitivity.

It is therefore imperative that industry players wanting to build relationships with travellers offer seamless and efficient channels through which they can make queries.

In this way, traditional e-commerce and websites have failed the travel industry as they are impersonal and slow. Websites force travellers to find and read static pages, which are often out-of-date, to get answers. Often, travellers can’t find what they’re looking for and have to call to get up-to-date information.

An email function with a two business day response time is no longer acceptable, nor is the option of calling.

Conversational commerce, therefore, is shifting the travel industry from one that puts the burden on the consumer to self-serve to one that is instant, interactive and personalised.

Conversational commerce is the ability for consumers to communicate with brands through natural language conversations, using digital channels they know and feel comfortable with such as WhatsApp, Facebook Messenger, or the native messaging app on their phone.

Conversational commerce allows the use of natural language to buy things or query a service at any point in the customer journey. This is achieved through the use of bots in conjunction with humans, allowing a brand to have conversations with its customers at scale.

Think about the disruption caused by an A380 being grounded. Hundreds of passengers are left with flow-on connections, accommodation, and activities that need to be altered or rescheduled. How can an airline cope with the vast and complicated requirements to communicate and rebook each of these travellers?

The only manageable option combines mobile, automation, and artificial intelligence.

Travel companies are moving to conversational commerce in droves, realising that it improves travellers’ experiences by allowing them to respond to texts at their leisure, rather than call or queue at an information desk.

Similarly, airlines and agents can sell tickets and help travellers make reservations directly in messaging channels they already use, every day.

Many of the travel companies that LivePerson works with have deployed bots that can browse flights, hotel rooms and car rentals, retrieve pricing information, provide discount codes and answer FAQs. This frees up agents to focus on high-value and more complex requests.

As a result, LivePerson’s travel customers that have transitioned to conversational commerce have experienced on average a 95 per cent peak in customer satisfaction.

For instance, since embracing messaging as part of its customer service strategy, Virgin Atlantic’s CSAT score has climbed to 95 per cent and 20 per cent is the average growth in the number of calls shifted to messaging week-on-week.

The business benefits of going conversational

Conversational commerce improves more than just customer satisfaction. It is being adopted by leading travel companies because it also enhances employee productivity and increases sales conversion, benefitting a company’s top and bottom lines.

Most importantly, positive customer experience ultimately leads to more loyal customers, which is every brand’s end game.

Conversational commerce is the key to bridging the gap between average and outstanding customer experience, particularly in the travel industry. With conversational commerce, brands can create a cohesive and communicative exchange that enhances the travel experience.

August global air traffic rise on uptick in demand: IATA

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Demand in global passenger traffic data for August 2019 (measured in total revenue passenger kilometres or RPKs) climbed 3.8% compared to the year-ago period, despite a weak performance compared to long-term norms, according to the International Air Transport Association (IATA).

This was above the 3.5% annual increase for July. August capacity (available seat kilometres or ASKs) increased by 3.5%. Load factor climbed 0.3% percentage point to 85.7%, which was a new monthly record, as airlines continue to maximise asset use.

Global air traffic demand for August 2019 rose 3.8% from the year-ago period: IATA

“While we saw a pick-up in passenger demand in August compared to July, growth remains below the long-term trend and well-down on the roughly 8.5% annual growth seen over the 2016 to 1Q2018 period. This reflects the impact of economic slowdowns in some key markets, uncertainty over Brexit, and the trade war between the US and China. Nonetheless, airlines are doing a great job of matching capacity to demand. With passenger load factors reaching a new high of 85.7%, this is good for overall efficiency and passengers’ individual carbon footprint,” said Alexandre de Juniac, IATA’s director general and CEO.

International passenger markets

August international passenger demand rose 3.3% compared to August 2018, from a 2.8% year-over-year growth in July. With the exception of Latin America, all regions recorded increases, led by airlines in Africa. Capacity climbed 2.9%, and load factor edged up 0.3 percentage point to 85.6%.

Asia-Pacific airlines’ August traffic increased 3.5% compared to the year-ago period, which was an acceleration compared to a 2.6% rise in July. However, this remains well below the long-term average growth rate of around 6.5%, reflecting slowing economic growth in India and Australia as well as the impact of trade disputes. Capacity rose 3.9% and load factor slid 0.4 percentage point to 82.8%.

European carriers saw August demand climb 3.7% year-to-year, fractionally up over a 3.6% increase for July. Capacity rose 3.4%, and load factor climbed 0.2 percentage point to 89.0%, which was the highest among regions. Slowing economic growth in key markets such as the UK and Germany, as well as uncertainties and disparate business confidence outcomes, are behind the softer conditions for the continent’s air carriers.

Middle Eastern airlines posted a 2.9% traffic increase in August, which was an increase from a 1.7% rise in July. While this was better than the average of the past 12 months, it remains far below the double-digit growth trend of recent years. Falling business confidence in parts of the region, coupled with some key airlines undergoing a process of structural change and geopolitical tensions are all likely contributing factors. Capacity increased 1.3%, with load factor rising 1.3 percentage points to 82.4%.

North American carriers’ international demand rose 2.5% compared to August a year ago, up from a 1.4% increase in July. Capacity rose 1.3%, and load factor grew by 1.0 percentage point to 88.3%. As with the Middle East and Asia-Pacific, this performance represents an improvement from July, but remains relatively soft compared to long-term norms, most likely reflecting trade tensions and slowing global demand.

Latin American airlines saw a 2.3% demand increase in August from the same month last year, down from a 4.0% annual growth in July. Argentina’s financial and currency crises, coupled with challenging economic conditions in Brazil and Mexico, contributed to the dismal performance. Capacity fell 0.3% and load factor surged 2.1 percentage points to 83.9%.

African airlines’ traffic climbed 4.1% in August, up from 3.2% in July. This solid performance comes after South Africa – the region’s second largest economy – returned to positive economic growth in 2Q2019. Capacity rose 6.1%, however, and load factor dipped 1.4 percentage points to 75.6%.

Domestic passenger markets

Demand for domestic travel climbed 4.7% in August compared to the same period last year, unchanged from the previous month. Capacity rose 4.6% and load factor increased 0.1 percentage point to 85.9%.

Australian airlines’ domestic traffic slipped 0.4% in August from the same period a year ago, which was a reversal from a 0.7% annual increase in July. Economic growth in Australia slipped to its lowest level in several years during the second quarter.

Russian airlines saw domestic traffic climb 6.0% in August, down from 6.8% growth in July and below the long-term average growth rate in the market of around 10%.

It’s a Beautiful Life for GTEF in Macau

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The eight edition of the Global Tourism Economy Forum (GTEF) concluded yesterday at the MGM Cotai in Macau, following two days of forward-thinking discussions and sharing of insightful perspectives by industry leaders and experts on the global tourism economy under the theme “Tourism and Leisure: Roadmap to a Beautiful Life”.

Chui Sai On, Macau’s chief executive, said in his opening speech that the GTEF “is an advanced platform for international exchange and cooperation in tourism, and leverages Macau’s institutional, cultural and geographical advantages to push forward sustainable tourism and economic development”.

In his opening speech, UNWTO’s secretary-general Zurab Pololikashvili stressed: “Tourism is not just about numbers and economic benefits. It is also about healthy lifestyles and the well-being of society, echoing the theme of 2019 GTEF on how tourism and leisure lead to a better life.”

Hosted by the Secretariat for Social Affairs and Culture of the Macao Special Administrative Region Government, this year’s GTEF engaged close to 2,000 participants, including ministerial officials of tourism and related fields, industry leaders, experts, scholars and participants from various countries and cities across the globe, along with delegations from GTEF 2019 partner countries Argentina and Brazil, as well as featured Chinese province Jiangsu.

The GTEF also deepened its collaboration with the UNWTO by bringing the finale of the UNWTO Tourism Tech Adventure: SportsTech to Macau for the first time, to foster reform and innovation in the tourism value chain.

The GTEF World Tourism Investment and Financing Conference was also launched in this edition, inspiring delegates to explore new possibilities in the tourism markets along the Belt and Road and across the Guangdong-Hong Kong-Macao Greater Bay Area.

New Fantasyland coming to Tokyo Disneyland in April 2020

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Tokyo Disneyland will welcome the launch of Fantasyland, a large-scale development boasting brand-new attractions, on April 15, 2020.

New attractions include the Enchanted Tale of Beauty and the Beast situated within the Beauty and the Beast Castle. Guests will ride vehicles that dance in rhythm to the Disney animated film’s music and follow Belle and Beast on a romantic musical adventure.

Tokyo Disneyland will launch Fantasyland, a large-scale development boasting new attractions, come 2020

As the new Fantasyland Forest Theatre, the first full-scale indoor theatre for live entertainment at Tokyo Disneyland, signature Disney entertainment unique to Tokyo Disneyland and featuring the Disney friends will be presented in this storybook theatre environment.

In Toontown, Minnie’s Style Studio, which will be presented by Kodansha, will be the first Disney character greeting facility in Tokyo Disneyland where guests can meet and take pictures with Minnie Mouse.

Themed to the Disney film Big Hero 6, The Happy Ride with Baymax attraction, which will be presented by Daihatsu Motor, will open in Tomorrowland. Guests will be pulled by their own personal healthcare companion for an exciting ride that swings them round and round.

Localisation will be key building block for RedDoorz’s expansion in SE Asia, says founder

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As competition in South-east Asia’s affordable accommodation sector heats up, RedDoorz’s founder and CEO Amit Saberwal has every intention to turn the company into a recognised household icon not unlike the ubiquitous “7-Eleven” convenience stores in Thailand and “Aqua” bottled water in Indonesia.

RedDoorz’s recent US$70 million close of its Series C funding round has clearly placed Saberwal a step closer to his ambitions of achieving greater market penetration and brand investment of the Singapore-based startup, which he founded in 2015 after nine years with MakeMyTrip.

RedDoorz’s Amit Saberwal says the company has plans to venture into the Thailand market come 2020

After successfully venturing into Indonesia, Vietnam, the Philippines and Singapore, Saberwal hopes to corner Thailand next in 2020. “It would be “counter intuitive to not go into Thailand,” Saberwal told TTG Asia, noting opportunities of growth in the country’s large pockets of leisure travel such as Bangkok, Phuket and Pattaya, as well as secondary destinations and lesser-known provinces that are popular among domestic Thai tourists.

The lodging startup chief is holding the “localisation” cards close to his chest as he plots RedDoorz’s expansion strategy into Thailand, leveraging from its experience gained from operating in its four existing markets in South-east Asia. “We will use the 7-Eleven model, i.e. small-format hotels but with high density,” he said, citing success that such a model has brought to its business in Jakarta and Ho Chi Minh City.

“But the (foray into Thailand) is still an evolving thought strategy for us. We haven’t nailed it out yet,” he stated. “Seventy per cent of the business model is common across the markets, but 30 per cent of that model will be differentiated.”

The founder is a firm believer of South-east Asia as a “great opportunity market”, propelled by a surge in the region’s growing middle class and its propensity for travel. “In the first five years (of operation), we have only scratched the surface. We don’t want to go into too many new markets.”

But isn’t the hotel industry veteran concerned about the growing competition from rival outfits, some of which are backed with deep funding and fast penetration in the region?

“We are very focused on South-east Asia, very focused on accommodation. We feel that this is a business that takes a lot of effort to learn, and you can’t accelerate through money or expansion into a new market like Saudi Arabia without first understanding what the market wants,” he stated, alluding to Softbank-backed Indian lodging startup Oyo Hotels and Homes.

Competition, Saberwal insists, may it be from Oyo, Nida Rooms or Zen, will only spur RedDoorz to innovate more. Neither is he worried about the hospitality incumbents like Accor making a play for South-east Asia budget accommodation space through its recent Fragrance Hotel deal.

“More interest in this space also translates into more opportunities for everybody. The way the business is going to expand is when more and more individual entrepreneurs and investors see that there is viable way to make money in hospitality business.”

However, the startup chief admits that it hasn’t been an easy journey scaling up the company. “It’s a tough business standardising offline assets built across different periods of time, and then making consumers come and stay in a reasonably standardised environment, and then trying to develop a good online and offline experience. It lends itself the complexity in many ways. Our use of technology and our way of operations has helped us to overcome many of these challenges.”

Ultimately, the ambitious but prudent entrepreneur hopes to take RedDoorz public.

“In 2020, the plan is to reach a unicorn status,” said Saberwal. “We’re eyeing an IPO in three to four years’ time, which is a logical conclusion for us. If we can provide good returns on investment to our investors and do our IPO at the right time, it will be a milestone for us.”

Cambodia turns to experiences to revive waning interest from Western visitor markets

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Hopes are being pinned on Cambodia’s growing collection of immersive in-destination experiences to revitalise the Western market, which is currently in decline.

According to the latest available figures from the Cambodia’s Ministry of Tourism (MoT), tourism arrivals rose by 11.2 per cent in 1H2019. However, this was predominantly driven by Asian markets.

Cambodia’s travel trade is pushing immersive tour experiences to spark renewed interest in the country among Western markets

In contrast, Western markets have shown a downward trajectory, with tourist arrival numbers from Europe tumbling by 5.6 per cent, Australia by 7.7 per cent and the US by 0.8 per cent. And tour operators said they are feeling the pinch.

At the third Cambodia Travel Mart in Phnom Penh last week, VLK Royal Tourism’s product manager Mak Kun told TTG Asia that the company is now pushing eco- and community-based tourism products in a bid to re-stimulate the Western markets.

Itinerary options include seeing the endangered Irrawaddy dolphins in Kratie, homestay options on Mekong River islands and in Kampong Speu, and touring the emerging remote provinces of Stung Treng and Rattanakiri.

“We hope that this will help the European markets to reconsider Cambodia (as a tourist destination) as they like such activities,” he said.

Prak Vuthy, MoT’s director of overseas tourism marketing and promotion department, said that the ministry has highlighted Stung Treng, Rattanakiri, Mondulkiri and Kratie as provinces to promote as prime ecotourism destinations.

Mekong Tourism Coordinating Office’s executive director, Jens Thraenhart, added: “Cambodia is full of authentic lifetime experiences and that is what needs to be developed.”

Hem Sophoan, a tour and sales manager at Paramount Angkor Travel & Tours, said that the dip in longhaul arrivals from Western markets has prompted the company to shake up its business model. “Our focus has always been on the US, European and Australian markets, but now we are looking more worldwide,” he said.

He added that the company has created new itineraries and packages to appeal to the Asian market.

Slow travel, all-amusive escapes and ‘grand’ getaways among 2020 trends: Booking.com

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Exploration will figure more prominently among global travellers in 2020, fuelled by technology as well as a growing sense of responsibility and deeper connection with the people and places visited, according to Booking.com’s latest predictions of travel trends for the year ahead.

Here are the top travel trends as revealed by the online travel platform, following research among more than 22,000 travellers across 29 markets:

Booking.com releases report on top travel trends for 2020

Rise of the “second city” traveller
Second-city travel, referring to the exploration of lesser-known destinations in a bid to reduce overtourism, will take a leap forward in 2020. Some 51 per cent of global travellers would swap their original destination for a lesser-known, but similar, alternative, if they knew it would leave less of an environmental impact.

Growing reliance in tech-generated recommendations
2020 will see travellers put key aspects of their decision-making process even more firmly in the hands of technology. Some 59 per cent of global travellers want technology to offer them a “wildcard” and surprise options that would introduce them to something entirely new.

The art of slow travel
Travel in 2020 will be all about taking it slow and focusing on the journey. Forty-eight per cent of travellers plan to take slower modes of transport to reduce their environmental impact and 61 per cent would prefer to take a longer route to experience more of the journey itself.

Discovering the all-amusive escape
Time-starved travellers will want to be as time-efficient as possible on vacation, so instead of settling into one theme for the entire vacation, 2020 will see a rise in travelers exploring the ‘all-amusive’, by visiting destinations that offer an array of enriching experiences and attractions, with

Pets in the priority lane
Pet-centric vacations will become more popular as travellers put the needs of their beloved pets well before their own when it comes to selecting where to go, where to stay and what to do, with 42 per cent agreeing they would choose holiday destinations based on whether they can take their pets.

Meanwhile, Booking.com is also observing a rise in the number of pet-friendly properties around the world.

Making great memories with ‘grand’ getaways
As today’s older generation is healthier, more adventurous and more keen to stay young and active than ever before, more grandparents are expected to take epic vacations with just their grandkids to enjoy ‘grand’ vacations that offer an array of active experiences for both generations to take part in.

Race to the reservation
The coming year will see travelers put culinary ambitions at the forefront of their travel decision making, in a race to snag that all important restaurant reservation. For many, where and when they travel will start with – and depend on – whether they can reserve a table to enjoy highly coveted cuisine.

Fast track to long-term travel
As retirement looks set to become less and less about reaching a certain age and leaving the workforce, 2020 will see ‘retirement years’ become surprisingly synonymous with ‘adventurous travel planning’, as travellers will shift their mindset and start to plan big for their future golden years.

Booking.com also predicts the top 10 trending destinations for 2020 to be Gzira (Malta), Ninh Binh (Vietnam), Salta (Argentina), Seogwipo (South Korea), Jodhpur (India), Swinoujscie (Poland), Takamatsu (Japan), San Juan (Puerto Rico), Zabljak (Montenegro) and Yerevan (Armenia).

The full report of Booking.com’s travel trends for 2020 can be viewed here.