TTG Asia
Asia/Singapore Friday, 10th April 2026
Page 1093

Booking.com tops SiteMinder’s 2019 ranking of hotel booking revenue makers in Asia

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SiteMinder has named Booking.com, Agoda and Expedia Group as Asia’s top performing hotel distribution channels in its 2019 rankings which tracks performance across 20 of the world’s top tourism destinations.

The other top 12 hotel booking channels in 2019 for Asia, based on total gross revenue made for SiteMinder’s customers, are: hotel websites (direct bookings), Trip.com, Hotelbeds, Traveloka, Goibibo, Global distribution systems, Flight Centre Travel Group, HotelsCombined, and Tiket.com.

SiteMinder reveals the top 12 hotel booking revenue makers

The rankings reveal the fast-growing successes of both direct booking strategies for hotels and the growth strategies of the travel industry’s consolidation-hungry giants.

Within 14 of the 20 tourism destinations, direct bookings gained via a hotel’s website either climbed the list from the previous year or maintained their position among the top five spots. The sustained growth of the direct channel was matched only by that of Asia-headquartered Agoda, which made leaps across the EMEA region.

Other major findings included:

• The debut of Airbnb in six markets within Europe, Africa and the Americas, less than two years after launching its first global hotel technology partnership with SiteMinder to support traditional hospitality providers.
• The addition of Trip.com in another European market, Italy, alongside France, where the Chinese powerhouse made its western debut last year.
• The appearance of WebBeds brands JacTravel, totalstay, Destinations of the World and Sunhotels in half of this year’s top 12 lists.
• The re-entry of Australia-headquartered Flight Centre Travel Group in the country’s top 12, after four years. The company’s diversification and acquisition strategy in recent years is proving to have a strong impact in the merging world of travel management, having also made the list in South Africa for the first time.
• The debut of Lastminute.com in two markets within EMEA, proving the continued rise of spontaneous decision-making among today’s consumers.

SiteMinder’s senior director of global demand partnerships, James Bishop, said: “It’s exciting to reflect on this data each year and on the trends that we see in core tourism markets around the world. The swift rise of Airbnb in many markets, for example, is evidence of the hotel industry’s openness to adopting Airbnb as a partner and the benefits they are seeing from selling an experience, not simply a room. It is also evidence that Airbnb users no longer just look for homestays and spare spaces.

“Encouragingly, direct online reservations continue to contribute strongly to hotel revenue globally, with hotel websites remaining among the top four channels in the majority of markets and, in many instances, jumping up the ranks. It is clear that hoteliers are actively seeking to drive direct bookings, through greater knowledge and innovation, as well as investments in metasearch.

“We are also seeing technology providers supporting this appetite by adding professional services to their direct booking offerings, effectively acting as digital marketing agencies for hotels.”

Commenting on the Asia’s list, Brad Haines, regional vice president – Asia Pacific at SiteMinder, said: “Of note in our list of the 12 most popular booking channels is Trip.com, which has risen over the past year and is testament to the value that Chinese travellers have had on Asian economies.”

Philippine president plans tour to lift tourism spirits and encourage travel

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Philippine president Rodrigo Duterte will be touring the country to show that the various destinations are safe for travel amid the Covid-19 scare, as part of a campaign to boost domestic tourism, reported the Philippine News Agency.

The plan, which is set to launch next week, was revealed by tourism secretary Bernadette Romulo-Puyat to reporters during a briefing in Pasay City, following her meeting with Duterte on Monday to discuss strategies to keep the country’s travel sector afloat.

Philippine president Rodrigo Duterte to tour the country to show that it’s safe for travel amid virus fears; Crystal Cove Island in Boracay, the Philippines pictured

The campaign will target Boracay, Cebu, and Bohol – destinations heavily affected by the sudden drop in tourists from mainland China due to the Covid-19 outbreak, Romulo-Puyat said.

“(The visits) would probably be during the day… (Duterte) wants to even take the commercial (flight) and go through the proper protocols to show that it’s safe to travel around the country,” she added.

Earlier on, Duterte had imposed a travel ban on foreigners coming from China to prevent the spread of the virus in the country.

With China being one of the Philippines’ key source markets, the country’s tourism sector is projected to lose around US$291.71 million for February 2020 alone, according to the report.

Aviation roundup: Aeroflot, Qantas and Vietjet

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Aeroflot connects Russia to Singapore

Russia’s national carrier Aeroflot will be launching non-stop services between Singapore and Moscow (Sheremetyevo) from October 25, 2020.

Using an Airbus A350-900 aircraft, Aeroflot will operate the five-times-weekly service from Moscow’s Sheremetyevo International Airport to Changi.

It is Changi’s first link to the airport, with a flight time of slightly more than 11 hours.

Qantas flies to San Francisco

Qantas has launched a new route linking Brisbane and San Francisco, marking the first time both cities have been linked by non-stop flights.

Using a new Boeing 787-9 Dreamliner, the service will be operated three times a week, on Tuesdays, Thursdays and Sundays. It has a flight time of 12 hours and 40 minutes.

Vietjet expands network in India

Vietjet has opened three new direct routes connecting Vietnam’s three largest hubs – Da Nang, Hanoi and Ho Chi Minh City – with New Delhi and Mumbai in India.

The Da Nang-New Delhi and Hanoi-Mumbai routes will commence operations on May 14, 2020, with a frequency of five flights per week and three flights per week, respectively.

The Ho Chi Minh City-Mumbai routes will operate four weekly flights from May 15, 2020.

Japan Airlines enters NDC partnership with Amadeus

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Japan Airlines (JAL) will be integrating its New Distribution Capability (NDC) content into the Amadeus Travel Platform for distribution using Amadeus NDC Connect, which will make JAL’s NDC content available to travel sellers worldwide.

As such, the implementation will help JAL enhance the retailing and servicing of its offers across channels, ensuring consistent brand delivery at scale.

Japan Airlines signs deal with Amadeus

This follows the airline’s recent move to deepen its strategic distribution partnership with Amadeus, with the latter becoming the airline’s recommended distribution partner for travel agents in Japan.

“New technology such as NDC will enrich our customers’ experience and support the long-term digital transformation strategy of JAL. We are aiming to differentiate our travel offers based on value rather than just price,” said Yoriyuki Kashiwagi, executive officer, managing division passenger sales, JAL.

Cyril Tetaz, executive vice president, airlines, Asia Pacific, Amadeus, said: “We believe that it is key for airlines to open up innovative and exciting cross-channel retailing opportunities. Airlines are on a digital transformation journey and NDC is one of the ways they can improve their retailing capabilities. By implementing Amadeus NDC connect, Japan Airlines will be able to work in an agile and simple manner to support its long-term digital innovation strategy to effectively distribute NDC.”

Free admission, fewer showtimes for Singapore’s attractions amid Covid-19 outbreak

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Singapore’s tourism proponents are bracing for a dive in demand amid the Novel Coronavirus outbreak by rolling out a series of measures to safeguard staff and businesses.

This comes as the Singapore Tourism Board (STB) projects that international visitor arrivals (IVAs) to the country will slide by 25 to 30 per cent this year, shared its CEO Keith Tan yesterday.

Singapore’s tourism businesses consider cost-cutting measures such as lesser showtimes following drop in demand over coronavirus fears; Far Far Away castle in Universal Studios Singapore pictured

This drop is more severe than the decline seen during the 2003 SARS outbreak, which dented Singapore’s IVAs by 19 per cent.

Tan said: “At this point, we estimate that every day, we are losing an average of 18,000 to 20,000 IVAs into Singapore. Most of these are Chinese, since we have stopped all visitor arrivals from China, but leisure and business travellers from other countries are also deferring or cancelling their travel plans to Asia.”

In anticipation of worsening demand, hotels and attractions in Singapore are arming themselves with strategies to contain costs, maintain staff morale and prepare for eventual rebound.

For instance, Sentosa Development Corporation (SDC) has announced that all entrance fees into Sentosa Island will be waived for the upcoming March holidays from March 14-22.

This is hoped to raise the number of guests visiting the resort island, where businesses have suffered a 20 to 50 per cent drop in sales and visitorship since February, shared Quek Swee Kuan, CEO, SDC.

Merchants on the island are also considering other cost-cutting measures such as opening on select days of the week, said Quek.

Kevin Cheong, executive committee member, Association of Singapore Attractions, added that other attractions in Singapore may implement reduced performance frequencies.

Cheong, who is also the director of Sentosa 4D Magix, explained that the show operator runs an average of seven to eight shows per day, and costs are mounting as the venue has to be sanitised after every show.

As the industry slows down, hospitality players are turning their attention to long-needed refurbishment works in anticipation of eventual recovery, said Kwee Wei-Lin, president, Singapore Hotel Association.

The coronavirus outbreak will not affect Singapore’s tourism development plans: Tan

The outbreak is not expected to affect construction works and Singapore’s major enhancement plans for the Sentosa, Mandai, Jurong Lake and Great Southern Waterfront districts, assured STB’s Tan.

Instead, he expressed confidence that Singapore’s “high baseline reputation for safety and health” will ensure that the destination’s image will not suffer any long-term impact.

He asserted: “We don’t see any reason for other countries to impose travel advisories (on travel to and from) Singapore. We’re very confident in the measures that our government has taken. Our foreign ministry will work very closely with other countries who indicate that they wish to (impose travel advisories on Singapore).”

Taiwan wants Philippines to lift Covid-19-induced travel ban on its citizens

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Taiwan has urged the Philippines on Tuesday to lift a travel ban on its citizens after Manila included Taiwanese nationals in an arrival ban to curb the spread of the coronavirus, reported Today Online.

Along with the travel ban, Philippine Airlines and Cebu Pacific have suspended flights to and from Taiwan.

Taiwan has urged the Philippines to lift a travel ban on its citizens after Philippine Airlines and Cebu Pacific suspended flights to and from Taiwan

Taiwan’s Foreign Ministry said it had been in close touch with the Philippines to lift the ban since it was implemented earlier this week, causing some Taiwanese to be stranded at airports in the Philippines, said the report.

“We are proactively in communication and have lodged representations with the Philippines, including the presidential office and foreign ministry, to tell them that we are not a virus area of China,” spokeswoman Joanne Ou said at a news briefing in Taipei.

Ou added that the foreign ministry has notified its embassies and representative offices to advise host nations around the world that Taiwan is not part of China’s infected area; Taiwan’s own cases are limited and under control.

To date, Taiwan has just 18 infections, compared to more than 42,000 in China.

Taiwan representatives are unhappy that the World Health Organization’s decision to classify Taiwan as part of China’s virus cases has misled countries into believing she poses the same health risk as China, resulting in the same travel restrictions being placed on Taiwan.

Thailand woos Japanese tourists with sports

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The Tourism Authority of Thailand (TAT) has taken a sporty spin to its destination marketing efforts in Japan, where it hopes to position the kingdom as a year-round “world-class international sports destination”.

Thailand’s numerous stadiums, courses and arenas, which are used for sports training, were showcased at the Thailand Sports Tourism 365 Days Amazing You event in Tokyo on Monday, organised in collaboration with the Ministry of Tourism and Sports (MOTS), Sports Authority of Thailand, and Royal Thai Embassy.

From Left: JATA’s Masahiko Inada; Royal Thai Embassy, Tokyo, Japan’s Singtong Lapisatepun; vice minister of tourism and sports Napintorn Srisunpang; Sport Authority of Thailand’s Nattavuth Ruengves; and TAT’s Kitsana Kaewtumrong at the press conference to promote Thailand as a sports tourism destination in Tokyo

Kitsana Kaewtumrong, TAT executive director for advertising and public relations department, said: “In the past few years, we have seen a growing trend of sports enthusiasts seeking a unique competitive moment and memorable holiday. Our strategy now is to promote Thailand as a (dream destination for sports tourism).”

Besides sports hardware, Thailand boasts an array of sporting events that will add flavour to the campaign.

The TAT / TG Golf Cup at Chee Chan Golf Course in Pattaya is part of a number of global activities organised in collaboration with various tour operators for the 60th anniversary of TAT and Thai Airways International this year.

Five competitive marathons will also be held this year, and every year forward, following their launch by the MOTS in December 2019 as part of the MOTS-led Thailand Road Racing Standard campaign. They are Bang Saen Marathon (Chon Buri), Buri Ram Marathon, Chombueng Marathon (Ratchaburi), Phukethon and Bangkok Midnight Marathon.

Three TAT offices in Japan plan to collaborate with the Sports Information Centre to create a marathon tour package in Thailand.

In 2019, Thailand recorded 1.8 million travellers from Japan, generating 89 billion baht (US$2.8 billion), up by 9 per cent and 11 per cent, respectively.

AC Hotels debuts in Malaysia with trio of properties

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The AC Hotels by Marriott brand, rebranded from its previous name Vistana, recently made its debut in Malaysia with the opening of a trio of properties in Kuala Lumpur, Penang and Pahang.

The properties – AC Hotel Kuala Lumpur Titiwangsa, AC Hotel Penang Bukit Jambul, AC Hotel Kuantan City Centre – also mark the Spanish brand’s entry into the Asia-Pacific region.

From left: Asia Pacific Marriott International’s Peter Gassner, Ambassador of Spain to Malaysia José Miguel Corvinos Lafuente, Marriott International & YTL Hotels’ Mahmoud Skaf, alongside colleagues Sharon Ang, Kirinjit Singh and Samantha Wong, at the launch of AC Hotel Kuala Lumpur Titiwangsa

Mahmoud Skaf, area general manager of Marriott International & YTL Hotels, shared that YTL Hotels is the sole franchisee of the upscale AC Hotel brand in Malaysia.

He added that the company plans to open 15 to 18 hotels across all 13 states in Malaysia within the decade.

Despite the AC Hotels brand being well-known in Europe and the US, much work has to be done to drum up publicity in the Asia-Pacific region, which accounts for more than 70 per cent of tourist arrivals in Malaysia, said Skaf.

The rebranding from Vistana to AC Hotels was a “seamless” one, with the three former Vistana hotels having gone through major refurbishments over the last three years with the brand change in mind, according to Skaf.

The rebranding exercise boasts numerous benefits: Besides the marketability of an international brand to global travellers, guests also gain access to the Marriott Bonvoy loyalty programme.

Targeted at the business traveller, the AC Hotels feature a lounge which serves tapas and drinks through the day, as well as meeting spaces. All three hotels are introducing a fresh take on corporate meeting packages that incorporate team building programmes to facilitate team work and boost team performance outings and participation.

How climate change poses tourism risk (or opportunity)

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The conversations on climate change and tourism has started to become more frequent and also deeper, as aspects of climate change began to cause shifts in the way traditional travel experiences are consumed. And, the nicest or most attractive places sometimes or quite often tend to be the ones hit hardest or most vulnerable to impacts of climate change.

Climate change has been known to cause resource scarcity, and what that means in tourism is the threat of decreasing resources (cultural, natural) and declining value and attractiveness to the tourists.

The presence of wildlife gets affected, and both tourists and local people become affected too. The changes in temperatures and other variances in weather bring about socio-cultural impacts as changes in seasons start to happen a little differently. The earlier than usual blooming of the cherry blossom in Japan, is an example.

Climate change threatens the existence of resources like nature. Flora and fauna are threatened by changes brought about by climatic variations; their availability threatens to impact tourist numbers, and in places where the presence of the tourists is critical, that could be detrimental to locals’ livelihoods.

Climate change also threatens the existence of cultural resources; food availability is threatened by various aspects of climatic changes, and that in turn has implications to the existence of cultures and heritage. Rising sea levels cause intangible cultural heritage to disappear; people start moving or relocating and that causes part or whole of cultures to be lost.

Global warming’s impacts on food sources mean that traditional recipes are being threatened. Warming temperatures is one of the main causes of the destruction found in the Great Barrier Reef (GBR) in Australia, and it is often said that international co-operation will be needed to save the GBR. This international cooperation will include the need for tourism firms to work together and to contribute to lessening the impacts their business will have on the GBR.

Unexpected changes in weather and seasons, brought about by climate change, can bring about socio-cultural impacts to tourism. Local people have to get used to seeing festivals and events somehow changing dates, the annual cherry blossom event in Japan being an example. Global warming means that the flowers are blooming earlier and this could have profound effects on the ways events are commemorated or celebrated.

Climate change’s impacts on buildings frequented by tourists add another layer of challenge to the tourism industry. The Taj Mahal in India testifies to the alarming impacts global warming is causing destinations. For many built environments, maintenance costs rise in response to worsening effects of global warming’s impacts on building interiors and exteriors. Damage risks increase and controlling of crowds become very urgent.

On the other hand, scarcity is something that often makes people feel attracted to places and things. People like visiting places where something might no longer be around in the next number of years. And the tourism industry can also contribute to reviving dying or threatened cultures through increased demand and the financial muscle it provides.

The element of being a saviour to places, cultures and nature could be a critical step in marketing of touristic experiences. Perhaps, the strength of the tourism industry will include the ability of the industry to adapt to climate change.

In conclusion, climate change’s impacts on tourism are real, and often perhaps, here to stay. The tourism industry has to get used to dealing with the new norm, and also to explore new opportunities this “new norm” presents. Tourism in the future depends not just on how to adapt to climate change but also how to ride on climate change’s presence in the industry.

ZEN Rooms hotel group, eZee ink mega hospitality tech deployment

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eZee and ZEN Rooms have joined forces

South-east Asian budget and mid-range hotel group, ZEN Rooms, has signed a landmark agreement with hospitality technology solution provider eZee to help its hotels increase revenue streams and improve operational efficiency.

The alliance more than 1,000 properties under the ZEN umbrella to access eZee hospitality software.

eZee and ZEN Rooms have joined forces

According to a press statement, this is the largest deal for hospitality technology deployment in South-east Asia.

The technology boost for ZEN comes after the October 2019 announcement of its partnership with eZee and South Korean travel group, Yanolja to develop Y Flux, a fully-integrated and automated environment that allows real-time communication with guests and features to guests such as early check-in, late check-out, mobile concierge, mobile keys, room service by robots, vending machines for amenities, and more.

eZee was recently acquired by Yanolja.

ZEN Rooms own and partner properties will be the first to start using this technology in the first half of 2020.

“In today’s increasingly demanding and competitive market, technology is the way to improve the industry, make it safer and more affordable, benefiting the travellers and the well-being of hoteliers,” said Nathan Boublil, the co-founder and CEO at ZEN Rooms.

According to Aeijaz Sodawala, the CEO of eZee, the company supports 13,000-plus hotels and restaurants in more than 160 countries. The company established itself on innovative technology for small to big hotels, hotel chains and restaurants, and has gradually expanded to support other industry segments like hostels and B&Bs.