TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1001

MATTA hails Malaysia Airlines-AirAsia merger

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The Malaysian Association of Tour and Travel Agents (MATTA) has urged the government to bail out the ailing Malaysia Airlines (MAS) amid the coronavirus crisis, in response to a possible merger between the national carrier and budget airline, AirAsia Group.

The possible merger was raised by senior minister of international trade and industry, Mohamed Azmin Ali, as an option to “save” the airlines as the pandemic continues to hammer the industry, reported several news media.

Malaysia’s government does not rule out the possibility of a merger between Malaysia Airlines and AirAsia

Azmin was quoted by those reports as saying that a possible merger has been on the cards since last year, but added that more discussions are underway “to see how best we can save those airlines”.

Since last year, the government has been looking for a strategic partner for MAB.

In a call for the government to give financial support to MAS, MATTA president, Tan Kok Liang, said in a statement: “The aviation industry sits at the core of the whole tourism ecosystem. Air connectivity is crucial to the nation’s tourism and economy recovery.”

He noted how countries worldwide have bailed out their national carriers, citing the case of the Singapore government arranging up to US$13.3 billion in funding to support Singapore Airlines through the crisis, and Hong Kong providing a US$258 million relief package to ease the liquidity pressure of airlines and aviation support services operators.

He added that the IATA has also strengthened its call for urgent action from governments worldwide to provide financial relief to airlines, as the pandemic will result in estimated losses for global airlines amounting up to US$314 billion, 25 per cent more than previously forecasted.

Tan pointed out that without airlines to bring in millions of tourists in and out of Malaysia, there will be no viable tourism industry. “They are the first in the long line of supply chain in the tourism industry that includes airports, road and rail transport, accommodation, food and beverage, entertainment and shopping plus business, education and health services,” he said.

Airports in Malaysia had registered a decline of 27.6 per cent with 18.4 million passenger movements, according to Tan. He added that international and domestic passenger movements had decreased by 32.4 per cent and 22.4 per cent, respectively.

He also said that aircraft movements had declined by 11.9 per cent in 1Q2020 over the same period last year, and international and domestic movements had declined by 17.5 per cent and 8.2 per cent, respectively, over 1Q2019.

“However, in 2Q2020, it will be worse off as more countries have closed their borders and most airlines have come to a standstill. The decline percentage will hit the high 90’s. 2Q2020 will be no better. If there is any hope of recovery, perhaps we can start to look at the final quarter (4Q2020),” he said.

However, he noted that steps need to be taken in making air travel palatable to the public again. “This may involve a new way of travel with changes for in-flight amenities, health kiosks and conducting rapid on site Covid-19 test certificates for passengers,” he said.

Arabian Travel Market 2020 goes virtual

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The Arabian Travel Market (ATM), the region’s biggest B2B travel event, has been postponed to 2021 due to the coronavirus outbreak, organiser Reed Travel Exhibitions (RTE) said on Sunday.

The next edition will be held from May 16 to 19 at the Dubai World Trade Centre, following the holy month of Ramadan and the Eid Al Fitr celebrations.

The Arabian Travel Market has been postponed to 2021 amid coronavirus fears

“Decisions like this are never taken lightly. Discussions took place at the highest level both internally and externally with local and federal government, partners, sponsors, exhibitors, and attendees who all endorsed our evaluation of the current situation and our decision to act once again, without delay,” said RTE in a statement.

RTE said it will be running an ATM Virtual Event from June 1 to 3, 2020 that includes webinars, live conference sessions, speed networking events, and one-on-one meetings.

China set to lead Thailand’s tourism recovery

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With Chinese outbound travel forecasted to rebound in Q3/Q4, it may well serve as the springboard for Thailand’s tourism recovery, according to a recent study by C9 Hotelworks and DAC China Digital Services.

The study, which was conducted in mid-April this year, surveyed over one thousand respondents in first-tier cities within China and focused on sentiment towards outbound overseas travel, along with a deep dive into the metrics of Thailand’s travel potential post Covid-19 and looking at the impact on specific destinations within the country.

Chinese travellers’ positive outbound travel sentiment set to drive return of Thailand’s position as a global tourism destination; Chinese tourists in Wat Phra Kaew & Grand Palace in Bangkok pictured

Positive sentiment towards outbound travel from China highlights the survey results that reveal 53 per cent of respondents would like to travel in 2020, with the most popular months for trips abroad for the remainder of the year being August, October and December.

Getting inside the numbers, and focusing directly on sentiment towards Thailand as a destination, 71 per cent of those surveyed said they would like to travel to the country. One interesting shift in the data is that 83 per cent would choose independent travel over group tours.

Bangkok leads the charge among the most popular Thai destinations Chinese travellers want to visit, followed in order by Phuket, Chiang Mai, Koh Samui and Pattaya. Over 75 per cent of demand was pinpointed in the top three destinations.

Accommodation-wise, 72 per cent said they would prefer staying at a hotel or resort, as opposed to an Airbnb lodging; while the trip budget for 50 per cent of those surveyed was US$2,100 per person.

Among the top five preferred booking channels for hotels are Ctrip (61 per cent), Fliggy (16 per cent), hotel websites (nine per cent), Booking.com (five per cent) and WeChat (five per cent).

Commenting on the road to tourism recovery, C9 Hotelworks managing director Bill Barnett said: “We expect Thailand’s reopening trajectory to initially be dominated by the domestic storyline but move quickly into inter-regional travel punctuated by the outbound China sector who are ready and willing to visit the country as demonstrated by the survey results.”

While undoubtedly, there will be a lingering global fear factor for travellers in the wake of the pandemic, Thailand’s favourable door to door flying time and vast network of approved routes to the mainland supports lead indicator. Another is the appreciation of the Chinese yuan against the Thai baht in 2020, after reaching a low point in 4Q2019. Thailand’s policy of visa-on-arrival for Chinese travellers is also a strong driver of demand.

Furthermore, short-haul travel due to flight health concerns is expected to be a key mover in Asia’s travel recovery.

Meanwhile, resumption of domestic air travel in China in Q2 is bolstering LCCs’ financial liquidity.

Thailand is one of the most impacted travel markets by Covid-19 in Asia. The country hosted 39.8 million international visitors last year, with China accounting for nearly 11 million arrivals.

The expanded Thai tourism, hotel and travel sector contributes between 12-15 per cent of GDP to South-east Asia’s second largest economy.

WTTC stokes wanderlust with #TogetherInTravel campaign

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The World Travel & Tourism Council (WTTC) has partnered marketing and communications firm MMGY Hills Balfour to launch a new social media campaign, #TogetherInTravel, aimed at galvanising the global travel and tourism community and inspiring future travel.

Going live at 11.00 BST on April 20, the campaign encourages travellers from around the world to share a pre-prepared video and their globetrotting experiences along with the hashtag #TogetherInTravel, which will then be hosted on microsite TogetherInTravel.com.

WTTC invites travellers worldwide to share their past travel experiences as part of its new social media campaign

Gloria Guevara, president & CEO of WTTC, said: “The concept for the #TogetherInTravel campaign was borne out of a desire to rally everyone who is passionate about travel, to unify those who are working hard to rebuild the sector and to spread a message of solidarity that we are one global community, and one where travel brings us closer, at the right time.

“Our message is that everyone can still stay inspired with future travel ideas and bookings – and in the meantime, be part of a virtual space for sharing, connecting, and collectively inspiring.”

ILTM releases white paper, podcast on value of luxury travel

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International Luxury Travel Market (ILTM) has published a white paper that brings clarity to the economic value and impact of luxury travel on communities, individuals and businesses, as well as a podcast that details the findings.

Both the white paper and podcast are now available on ILTM’s website.

The global luxury travel universe has a value of US$2.05 trillion and is built on the travel spend of just 0.3 per cent of the world’s population

The white paper, produced by Barton Consulting under ILTM’s order, highlights several key discoveries. Valued at US$2.05 trillion, the global luxury travel universe would rank in the top 10 if it were a global economy; if it were a country, it would be bigger than Italy; and it is considerably larger than a number of other discretionary global goods and services industries, such as consumer electronics and fashion retail, according to the report.

The white paper also finds that 105.9 million people are directly employed within travel across the world and whose livelihood is dependent on High Net Worth (HNW) travellers, even though the latter comprise only 0.3 per cent of the global population.

The global luxury travel ecosystem of activities, valued at US$1.54 trillion, provides employment for an additional 62 million people globally.

The white paper also states that luxury travel is a vital component in the distribution of wealth across the globe: local economies are dependent on luxury travellers for arts, culture, restaurants, guides, sporting events, etc.

In the podcast entitled, Luxury Travel’s true impact on business and employment, Barton’s Winston Chesterfield explains how such a small community of HNW travellers can make such a big economic impact by spreading their wealth to benefit local economies, communities, individuals and businesses. He explores how these individuals will be the first to kick start the industry post-Covid-19, and why the wealth they control is vital to keep the world moving.

Explaining the move to commission the white paper and podcast, Alison Gilmore, ILTM portfolio director, said in a statement: “We wanted to contribute to our industry and provide some new insight, facts and figures that we hope will give comfort to those who have suffered as a result of the Covid-19 shutdown of this industry.

“When the time is right, a new future will emerge and ILTM is here as a catalyst, however long this journey takes”.

Hunt is on for Mekong Heroes

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The Mekong Tourism Coordinating Office (MTCO) has launched the Mekong Heroes, an initiative operated by the public-private partnership framework Destination Mekong, to honour individuals who have made a difference in promoting and developing sustainable and responsible tourism in the Greater Mekong Subregion (GMS).

The MTCO is seeking nominations from anybody active in the travel and tourism industry in the region.

The Mekong Heroes initiative seeks to honour changemakers who have championed sustainable tourism in the Greater Mekong Subregion

The Mekong Heroes programme is co-chaired by Thailand’s former minister of tourism and sports, Weerasak Kowsurat, and Myanmar’s former minister of hotels and tourism Htay Aung, who will endorse and approve the Mekong Heroes, selected by the Mekong Tourism Advisory Group from the nominations received via MekongHeroes.org.

Jens Thraenhart, executive director of the MTCO, said in a statement: “The whole industry will benefit from our Mekong Heroes’ authenticity of vision, purpose, commitment, and determination, maintained over years of hard work. Recognised not only as builders, creators, and innovators, but also as mentors, teachers, and motivators, these individuals have made it their mission to bring out the best in people.”

Mekong Heroes could include innovative entrepreneurs, passionate managers, visionary executives, selfless officials or tireless field workers who have conceived new ways of bettering tourism.

The personal stories of each Mekong Hero will be told to inspire others via a special profile on an upcoming dedicated website, MekongHeroes.com, which will bring together all Mekong Heroes in the Mekong Heroes Gallery.

MTCO plans to announce one new Mekong Hero every quarter and recognise the Mekong Heroes of the year at the upcoming Mekong Tourism Forum.

All Mekong Heroes will be featured in the proposed Mekong Stories book and companion website, together with inspiring content of Experience Collection Members, as well as exiting photography shared via Mekong Moments.

Nominations can be submitted at MekongHeroes.org.

TTG establishes new web platform for hot topic conversations

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TTG Asia Media is debuting TTG Conversations webinar series end of this month to connect industry peers whose ability to meet and discuss key business issues has been disrupted by the Covid-19 pandemic.

TTG Conversations joins the company’s stable of widely-read and established trade titles as well as at the many knowledge sessions of IT&CM Events and CTW Events that take place several times a year.

Panellists will discuss the stickiness of virtual events post-pandemic and share tips on how to execute an online meeting

The first webinar will take place on Wednesday, April 29, from 15.00 to 16.00 (GMT +8) with a topic designed for its TTGmice and TTGassociations audience.

The hour-long TTG Conversations: The end of events as we know it? calls on four panelists to debate the value of virtual meetings and determine how extensively companies and event organisers will utilise such event formats as the world recovers from the pandemic, as well as share their learnings in converting physical gatherings to online ones.

The panellists are: Iain Bitran, executive director, The International Society for Professional Innovation Management; Veemal Gungadin, CEO, GlobalSign.In; Joe Ciliberto, global director, sales and marketing, EventsAir, and Cheryl Tan, head of events, TTG Events.

The session will be moderated by Karen Yue, group editor of TTG Asia Media.

Registration for TTG Conversations: The end of events as we know it? is now open. Capacity is limited and registrations are on a first come, first served basis.

TTG Asia Media intends to maintain a flexible frequency for TTG Conversations, with new sessions surfacing every four to six weeks for now to tackle the latest developments and talking points.

There are plans to make TTG Conversations a part of the company’s physical events, facilitating a hybrid model that allows delegates to participate remotely from wherever they are and join in the discussion and conversations live.

From a solutions-offering perspective, TTG Conversations will further sharpen the company’s integrated communication and trade engagement capabilities.

With the continued support of advertisers and sponsors, TTG Asia Media hopes to keep TTG Conversations free for attendees.

Unemployment rates in Thai tourism sector climbs

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The coronavirus has brought about unprecedented economic disruption, prompting an acceleration of workplace closures and mass layoffs and furloughs across industries, including the tourism and hospitality sector which is bearing the brunt of the virus outbreak.

On April 8, Thailand’s Joint Standing Committee on Commerce, Industry and Banking (JSCCIB) released its evaluation of the millions of jobs that are at risk in the wake of the pandemic.

Coronavirus forces more business closures, prompting mass layoffs and furloughs throughout Thailand; a store owner closing a restaurant in Thailand during quarantine pictured

JSCCIB, which comprises Thai Chamber of Commerce (TCC), Board of Trade of Thailand (BOT), Federation of Thai Industries and Thai Bankers’ Association (TBA), believes the unfolding pandemic is having greater adverse effects on the economy than the 1997 Asian Financial Crisis, as most businesses affected back then were large to medium-sized enterprises, and financial corporations with loans denominated in foreign currencies.

“The Covid-19 crisis has affected all types of businesses – from small to mid-sized and some large (enterprises) – and led to a higher number of people losing their jobs, particularly from labour-intensive and grassroots enterprises, such as service providers of all sizes and tourism businesses,” Supant Mongkolsuthree, JSCCIB chairman, told Bangkok Biz News.

Pridi Daochai, TBA chairman, on Tuesday noted that the economic damage from the coronavirus so far is pegged at an estimated 1.3 trillion baht (US$40 billion), or 7.7 per cent of the GDP, 1.1 trillion of which was attributed to the tourism sector, reported Post Today. The economic contraction is set to steepen if the pandemic isn’t contained by mid-year.

“Bigger (corporations) with many hotels and good credit ratings will be fine for up to 18 months or longer if necessary… (but) many smaller individual hotels without financial support have already decided to shut down completely, and many will go on sale,” commented Gavin Vongkusolkit, who sits on the board of The Erawan Group.

The JSCCIB projects that more than seven million people, out of approximately 38 million in the formal workforce, are at risk of losing their jobs by end-June. Of those, 978,000 come from the three million formally and informally employed in the hotel industry.

Tourism-related businesses such as restaurants, entertainment venues, spas, massage parlours and retailers are expected to furlough an additional 4.75 million employees. Some 95 per cent of those who are being rendered jobless have a monthly income of less than 20,000 baht.

Vongkusolkit: Big-name hotels may be well poised to ride out the Covid-19 crisis, but several smaller hotels have shuttered completely

Kalin Sarasin, chairman of both TCC and BOT, told a briefing last week that the outlook is even bleaker, estimating that the number of job losses will hit 10 million if the pandemic drags on for another two to three months.

Gavin added: “Everyone, almost without exception, in the (hotel) industry will have to take leave without pay. Currently, the standard (pay during the leave) seems to be 25-50 per cent (of one’s monthly salary), regardless of whether you are a big hotel group or independent hotel. Some hotels also feed their staff, and I hear that some that are still operating in special conditions also offer accommodation… to partially compensate for (pay cuts).”

JSCCIB has asked the government to issue a closure order for all hotels in the country to enable hotel staff to claim financial aid equivalent to 62 per cent of their monthly salary, capped at 9,300 baht, from the Social Security Fund (SSF) for a period of no more than 90 days.

Currently only hotels or similar businesses in 13 provinces, including Ayutthaya, Chonburi, Kalasin, Kanchanaburi, Khon Kaen, Nakorn Ratchasima, Nan, Phang Nga, Phetchaburi, Phuket, Prachuabkirikhan, Supanburi and Suratthani, have received such orders.

In response, on Tuesday, Sutthi Sukosol, Ministry of Labour permanent secretary and Social Security Committee chairman, told Thansetthakij that the SSF now categorises the Covid-19 crisis as a force majeure event, and as such, those registered in the social security system who have been suspended or terminated from their jobs are eligible to tap on SSF’s unemployment insurance fund, which currently holds 164 billion baht.

The SSF will start releasing the funds this week, with the average financial aid allotted to each person estimated at 7,080-8,000 baht. – Additional reporting by Anne Somanas

Travel restrictions grip 96% of global destinations

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The UNWTO is calling on all governments to continuously review travel restrictions and ease or lift them once it is safe to do so, following its recent findings that almost all worldwide destinations have introduced travel restrictions in response to the pandemic.

The landmark report, highlighting the unprecedented disruption caused by Covid-19 to global tourism, shows that almost all global destinations have imposed restrictions on travel since January 2020, including complete bans on all travel as they work to contain the pandemic.

Coronavirus crushes tourism, with 96 per cent of all global destinations imposing travel restrictions

The UN body noted that its observations of a continuous trend towards more openness in travel facilitation in recent years has been dramatically interrupted by the pandemic.

As of April 6, 96 per cent of all worldwide destinations have implemented travel restrictions amid pandemic, found the study. Around 90 destinations have completely or partially closed their borders to tourists, while a further 44 are closed to certain tourists depending on country of origin.

UNWTO secretary-general Zurab Pololikashvili said: “Covid-19 has impacted travel and tourism like no other event before in history. Governments have put public health first and introduced full or partial restrictions on travel.

“With tourism suspended, the benefits the sector brings are under threat: millions of jobs could be lost, and progress made in the fields of equality and sustainable economic growth could be rolled back. UNWTO therefore calls on governments to continuously review travel restrictions and ease or lift them as soon as it is safe to do so.”

The UNWTO global review shows that the global regions are largely consistent in their response to Covid-19. In Africa, Asia and the Pacific and the Middle East, 100 per cent of destinations have adopted Covid-19-related restrictions since January 2020. In the Americas, 92 per cent of destinations have taken similar steps, while in Europe, the proportion is 93 per cent, as of April 6.

Specifically, the analysis identifies four key types of restrictive measures, namely, complete or partial closure of borders to tourists; destination-specific travel restrictions; total or partial suspension of flights; as well as different measures, including requirements for quarantine or self-isolation, medical certificates, invalidation or suspension of visa issuances, etc.

However, UNWTO also noted that in many instances, destinations have already adjusted their restrictive measures as the situation has evolved.

DOT, IATA, Typsy offer free online training for tourism workers

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A host of tourism and hospitality bodies has rolled out free online training programmes for stakeholders to stay relevant and strengthen their industry knowledge and skills during the coronavirus downtime.

The Philippine Department of Tourism (DOT) has launched an online training programme, dubbed DOT Online Training which is done via video-conferencing app Zoom, to upskill tourism stakeholders and facilitate transition to recovery.

The Philippine Department of Tourism rolls out online training programme for industry stakeholders

DOT secretary Bernadette Romulo-Puyat said in a statement: “This was conceptualised as an alternative to the regular training programmes being conducted by the Office of Industry Manpower Development. This is our vision in embracing a new normal for our industry.”

She added that the course covers two subject areas, namely, Tourism Enterprise which involves monitoring, evaluating and learning from past and present situations to enable stakeholders to prepare better for the future; and Filipino Brand of Service which applies the seven Filipino values or “7Ms” that characterise Filipino hospitality – May Likha, Makatao, Makakalikasan, Makabansa, Masayahin, May-Bayanihan and May-Pag-asa.

“We can turn the temporary inactivity during lockdown into an opportunity to enhance the quality of tourist services. We can objectively look back at our past and current performance and utilise the breathing space to plan how we can further upgrade our services in our respective areas in the industry with the values of Filipino hospitality,” Puyat said.

She added that the DOT is set to develop additional modules on other topics “to enhance skills, assist and encourage stakeholders to cope, transition and move towards recovery”.

As well, the IATA is offering free access to online training courses for up to 5,000 aviation workers, to support the sector’s recovery.

Current employees, or those who wish to become a part of the aviation or related industries, can select one from eight of IATA’s most popular e-learning courses: Aviation Competition Law, Destination Geography, Travel Agency Fees: A Professional Approach, Accounting and Financial Management for Travel Agencies, Geography in Travel Planning, Distribution and Airline Retailing Diversity and Inclusion, and Aviation Law – Fundamentals.

Courses will be allocated on a first-come-first-served basis for 5,000 online training opportunities, with applications to be received before April 27, 2020.

Also providing free education to the industry is global hospitality learning platform Typsy which launched the Typsy COVID Support Plan offering individuals, businesses, and schools free online access to its platform and library of over 650 hospitality video lessons, until September 30, 2020.

Typsy CEO Jonathan Plowright said in a statement: “The negative impacts on hospitality and tourism are devastating, however, a stronger community is building. People are rallying to provide initiatives that give the industry the best chance at a strong rebound in the future. Being able to offer free access to Typsy at this time allows us to support not only our existing customers, but we can also help many more people whose lives and businesses have been disrupted by the effects of Covid-19.

“Community has never been more important than it is now, and providing online learning is a positive and accessible way to help people stay productive, connected and engaged with their employers and the hospitality industry.”

Typsy is backed by the Swiss-based education group Ecole Hoteliere de Lausanne (EHL); and counts dozens of global groups, including Radisson, Delaware North, Wyndham and Hyatt, as clients.

“Our clients have been impacted enormously, both commercially and operationally, which has had a ripple effect on all suppliers. Whilst our revenue has taken a major hit, we are incredibly fortunate to have strong backing from our partner, EHL, who is steadfast in their resolve to help support the industry. This puts us in a fortunate position whereby we can invest in the increased computing and other costs necessary to provide free access to the platform during this difficult period,” Plowright added.

Typsy courses are led by world-class instructors and designed for hotel and restaurant chains, learning institutions, small businesses, as well as individuals looking to upskill and improve their resume and job opportunities.

The Typsy course library consists of lessons in a variety of categories including leadership, beverage, service, hotel and culinary. Endorsed certificates are earned for every course completed on Typsy.

To address ways in which hospitality practices can evolve and adapt to deal with the impact of Covid-19, the company has also released a Covid-19 course which includes topics such as how to serve guests safely during take away service. A Health and Wellbeing for Hospitality course will also be released this month, covering topics including the effects of stress, stress management, common myths about mental health, and substance use in hospitality.