Rethinking data strategy to thrive in the new normal
The biggest difference in analysing big data pre-pandemic and post-lockdown is that many travel insights then do not apply in the current recovery stage anymore. Dawn Jeremiah, vice president, marketing & ecommerce, APAC, Go City, sheds light on how to navigate the new digital trends and leverage customer data to cater to them
Journey back to sea
Asia cruise industry veteran Michael Goh rises from the ashes of Dream Cruises to lead a familiar team back to business under the new organisation, Resorts World Cruises. As president and head of international sales, Goh welcomes the opportunity to reimagine a whole new cruise line that is backed by three decades of experience
Stoking demand
With traveller optimism at an all-time high and many countries vying for the tourism dollar, Tourism Australia managing director Phillipa Harrison is working hard to ensure Australia is perceived as one of the most desirable holiday destinations on the planet
Bringing back the shine to a hospitality career
Hotelier Lim Boon Kwee takes up the education mantle for the hospitality industry as new CEO of Shatec Institutes, and he is determined to amplify the allure of the profession he has so loved for almost four decades
Back to business
Tourism is stirring back to life, and Cambodia Airports has thrown its full weight behind the kingdom’s efforts to regain visitors. Chief commercial officer Stephen King sheds light on the organisation's approach to new markets, airport expansion, marketing plans and the country's rebound
Green, loud and proud
Monaco is perhaps more synonymous with luxurious living than with sustainable living, but the Principality and its tourism leaders are happy to set the record straight by driving attention to its continuous efforts on responsible development. Estelle Antognelli, head of the corporate social responsibility with the Monaco Tourist and Convention Authority, details the destination’s sustainability commitments
Powering up fun in Phuket
Andamanda Phuket's soft-launch on May 21 signals new beginnings for the destination's Kuthu district and an opportunity for Phuket to bring in valuable tourists, shares Proudputh Liptapanlop, executive director of owner Proud Group
Championing the sports tourism movement
Singapore’s intensified development of sports tourism gets strong backing from statutory board Sport Singapore, which recognises the far-reaching benefit of this ambition – it inspires a more active nation, elevates sports-focused professionalism, creates jobs, attracts related business activity, and more, details CEO Lim Teck Yin
Greening of a resort island
Lee Cheh Hsien, divisional director, planning, Sentosa Development Corporation, understands that pushing for carbon neutrality by 2030 for the entire island is a monumental task, but remains confident in the progressive and relentless effort that his partners are displaying
Empower to transform
Pauline Suharno, president of Association of the Indonesian Travel Agents (ASTINDO), who has been elected new President of the Federation of ASEAN Travel Agents (FATA), shares about her views on empowering the association