An intelligent approach

As ForwardKeys crosses its 11th year in the business of intelligence, co-founder and CEO Olivier Jager recounts how data application in the travel and tourism industry has evolved and how the research process has to roll with the pandemic's lightning-swift punches.

Navigating a global shift

With its heavy presence in China, Swire Hotels found itself in a tight spot of navigating the evolving crisis as an independent luxury brand. Managing director Dean Winter dives into the critical roles of teamwork and flexibility in ensuring survival.

Riding the tide of change

With the pandemic blurring the lines between digital and physical spaces, Singapore Sports Hub CEO Lionel Yeo shares how the company plans to head into a post-Covid era on the front foot by embracing a “phygital” strategy for hybrid community events

Forging a new path forward

As the hospitality industry ushers in a new world of travel defined by safety and hygiene norms, melding sanitation with service remains a tough balancing act, says Garth Simmons, CEO, South East Asia at Accor.

Pushing sustainability forward amid Covid-19

The Covid-19 pandemic is testing business commitment to sustainability, as tighter hygiene standards lead to a spike in single-use packaging, sterilisation and waste production. Kevin Teng, executive director of sustainability, Marina Bay Sands, tells Pamela Chow how the integrated resort is pulling off the balancing act

Sailing into a new world of safe cruising

Rebooting sailings from Singapore, Dream Cruises’ World Dream has been operating pilot cruises to nowhere with enhanced safety protocols. Michael Goh, president of Dream Cruises and head of international sales, Genting Cruise Lines, details the brand’s battle plan and how their business continuity is anchored in adaptability and agility

Advancing towards smart tourism

Augmented reality (AR) content may be the way forward for travel recovery in Singapore, as the Singapore Tourism Board (STB) sets its iron sights on AR tourism solutions. Acting chief technology officer, Poh Chi Chuan, fills Pamela Chow in

Taking the world by virtual storm

Engaging the global community in full force, ILTM goes one step farther this year with the ILTM World Tour, an international meet-and-greet spanning three weeks. Alison Gilmore, its portfolio director, gives a teaser of the event

Beyond physical points

The pandemic has presented This is Beyond with an opportunity to change the way it connects and inspires its communities, says CEO Serge Dive.

A time for growth

With challenging times comes unprecedented change in the hospitality industry, where players are scrambling to grasp what remaining market share they can. CEO of hospitality management institution EHL Group, Michel Rochat, talks about the changes the industry has been forced into.

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