Newsmaker

Altered traveller expectations are impacting airport services, notes Plaza Premium Group’s deputy CEO, Ali Bora İşbulan, who has orchestrated a strong focus on innovation to create a seamless and integrated passenger journey

Ng Chee Keong, chief operating officer, Scoot understands that the airline needs to continue to offer value to its customers in order to further its growth and expansion. He shares how Scoot remains nimble and agile so that it can quickly adjust to ever-evolving demand patterns

Yuthachai Charanchitta, owner and CEO of Onyx Hospitality Group, is eager to grow his company, which will expand from 44 properties now to 54 by 2025. But he has chosen to take a calm and tailored approach to development to ensure only worthy partnerships are forged

Ramzy Fenianos, chief development officer Asia-Pacific, Radisson Hotel Group, charts the company’s expansion and growth plans in the region, and shares how technology will greatly shape the future of hospitality

Hoshino Resorts’s CEO Yoshiharu Hoshino has been named Master Entrepreneur of the Year by EY, recognised for demonstrating exemplary entrepreneurial spirit and business strategy while being founder of a company with global influence. He shares plans for the company’s future growth and reasons for why the brand is thriving

Prince Harry’s not-for-profit Travelyst, is all about working collaboratively with verticals in the travel sector, to galvanise the industry to collect and share sustainability data on a global scale, and make this information part of the customer experience during booking. Travelyst’s chairman, Darrell Wade, shares more about the organisation and how its efforts will benefit the travel ecosystem

After hitting rock bottom, the travel and tourism industry has just one way to go – up. However, Greg Webb, CEO of Travelport says recovery in 2023 will have to contend with resource challenges and the pace of China’s reopening

Schubert Lou, chief operating officer of Trip.com, believes that the conditions for the recovery and growth of Asia’s travel market are favourable, which is why the OTA is working towards becoming the number one player in the region

As executive vice president and chief wellness officer, Shimizu Shinichiro has a critical role to play at Japan Airlines. He is tasked with moulding a conducive mental and physical environment for a priority community – the company’s employees – that will ultimately determine the airline’s performance

Anthony Wong, founder and operator of Cottage by the Sea by Frangipani Langkawi, is a pioneer in the sustainable travel and hospitality industry in Malaysia and has ambitions to turn his resort into a carbon negative property by 2030