Everything at once
Pan Pacific Hotels Group barely has time to sit still – its portfolio is expanding quickly, its brands are being transformed to the next level, and a major research is underway to evolve its operations for the better, shares CEO Choe Peng Sum
Indian outbound on a roll
Rajeev Kale, president & country head – Holidays, MICE, Visa, Thomas Cook India says that Indian outbound tourism demand has surpassed pre-pandemic levels and is set to grow even more once air connectivity and visa processes improve
New head in town
PATA’s new CEO Noor Ahmad Hamid plans to bring stability to the organisation and enhance the travel experience through technology adoption
The art of selling Sarawak
Yusfida Khalid, acting CEO, Sarawak Tourism Board (STB), explains the strategies and initiatives employed by the board to revitalise tourism in the state and discusses how the board has navigated the challenges brought about by the Covid-19 pandemic and outlines its plans for the future
Fast-paced recovery
Thapanee Kiatphaibool, who takes over as governor of the Tourism Authority of Thailand (TAT), is confident of hitting the country’s 2023 tourism targets within the next two months – she explains why and what’s planned for 2024
A taste for talent
Being on the Best Workplaces in Asia list for seven straight years is something worth bragging about, especially since it is an accomplishment that has taken more than a century to earn, says Hilton’s vice president for human resources – Asia-Pacific, Patsy Ng
Hospitality from the heart
Standing strong as a beacon of familial values and international ambition in the vast sea of hospitality groups, Amora Group’s new group owner and executive director Earp Siriphatrawan highlights the unique blend of heartfelt legacy and strategic foresight
Keeping the edge without losing fundamentals
Maqo is new, Marco Polo is legacy luxury while Niccolo is contemporary – Wharf Hotels’ president Thomas Salg shares his ‘25 by 2025’ expansion strategy across these three brands
A favourable outlook
Peter Semone, founder & president of Destination Human Capital, and current PATA chair, shares how the region can strike a balance between economic growth and environmental protection
The big customer shuffle
Bernold Schroeder, group CEO and chairman of the management board of Kempinski, is confident of an even busier new year ahead, but highlights the need for hoteliers to be aware of a shuffling of customer types who no longer book according to the character of their segment