TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 831

Hong Kong tourism starts to make a comeback, but recovery still far off

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Hong Kong’s tourism industry is showing tentative signs of revival, with the country’s successful containment of the Covid-19 pandemic and the national vaccine rollout gaining steam.

As of August 3, Hong Kong has seen a 57-day streak of zero locally transmitted Covid-19 cases. Meanwhile, nearly 50 per cent of the city’s population has received their first vaccine dose.

Several roadblocks still lie in the path of Hong Kong’s tourism recovery

Cruise operations in Hong Kong have restarted with more than 1,000 passengers joining Genting Dream’s inaugural voyage on July 30. Meanwhile, the EU has put the city in a safe list with some states allowing quarantine-free travel for vaccinated Hong Kong visitors.

Nearly 18 months after the pandemic halted inbound and outbound travel, homegrown agency Miramar Travel has resumed its outbound business by sending its first small private group tour to Germany on a 10-day trip last month, shared general manager Alex Lee.

Members of the group had their quarantine period shorten from 14 to seven days, with the presentation of a positive serology antibody test, he added.

Lee shared that people love travelling to longhaul destinations, especially to quarantine-free places. “We have received enquiries on itineraries longer than 20 days – most of them are from retired civil servants who used to travel several times a year but got stuck (in Hong Kong) for the last 1.5 years so the demand is there. It’s a sort of ‘revenge travel’,” he said.

“This segment will be our target from the outset as they have money and time to spend. As long as we sort out routes and prices, they are ready to go.”

Small group travel and mono-destination trips are also gaining popularity among travellers, observed Lee. “Our clients prefer not to travel with someone whom they don’t know in a tour group,” he said.

As well, more travellers are seeking out boutique hotels and countryside itineraries over city breaks and five-star properties, according to Lee. He also noted that these new preferences mean clients would have to fork out 30 per cent more than the usual tour prices.

“Thankfully, our suppliers in Europe could deploy a smaller, 15-19-seater coach to accommodate (smaller tour groups),” he said, adding that this vehicle type was not utilised for group tours in Europe until growing demand surfaced among mainland Chinese travellers for private group travel in the continent a few years ago.

Predictions on travel recovery were mixed among outbound operators in Hong Kong.

Regina Mak, general manager of Jointwell Holidays which specialises in European itineraries for small groups, told TTG Asia: “The pent-up demand will drive the rebound and consumers accept the fact that new travel patterns mean higher costs in terms of airfare, hotels, tour guide and coaches.”

However, Hong Kong Outbound Tour Operators’ Association chairman, Johnny So, opined that Hong Kongers would be deterred from travelling unless they were exempted from quarantine upon their return home.

“What’s more, international flight connection is still limited and some destinations are no longer covered,” he said, adding that people may also shun travel due to the spread of the highly contagious Delta variant.

So further said that the only hope for the revival of tourism in Hong Kong is for the city to reopen its borders to China as mainland Chinese travellers are the “bread and butter of inbound and outbound travel business”.

Inbound-wise, there is no light at the end of the tunnel yet, especially with the government announcing that it will tighten border control measures for inbound travellers from August 9, in view of recent imported Delta variant cases.

Hong Kong Association of Travel Agents consultant, Richard Willis, pointed out that within the sector, inbound business has been the most severely impacted, with several roadblocks laying in its path to recovery.

He elaborated: “As most recent Covid-19 cases are imported, the government remains very cautiously (about border controls). We have a strict quarantine rule so if we want to reactivate inbound traffic in future, there is a need to recognise some vaccine passports.”

He also noted that a lot of longhaul visitors to Hong Kong opt to travel to multiple destinations within the region, so travel restrictions in other parts of Asia will impact inbound demand. For short-haul, the main deterrent to travel to Hong Kong is that travellers have to serve quarantine upon return to their home countries. Hence, the key to stimulate tourism will depend on the loosening of quarantine rules imposed by governments.

Willis said: “The pent-up demand is there and I see that Asians in particular want to travel. However, there is still too much uncertainty at this point in time and people generally want to travel in their own region for now. We hope that borders will reopen soon – not just Hong Kong’s but also those within the region, as lots of people take multi-destination trips.”

Thailand on track to reopen Krabi and Phang Nga to vaccinated foreign tourists from mid-August

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IHG signs Holiday Inn & Suites in Ballarat

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A 110-key Holiday Inn & Suites branded property is coming to Ballarat, heralding a new chapter in IHG Hotels & Resorts’ expansion into regional Victoria and a new partnership with hotel owners, Forte Group.

Expected to open in 2024, Holiday Inn & Suites Ballarat Goldfields will offer 400m² of flexible meeting space including a large ballroom with rural views, alongside a 90-seat restaurant and bar, day spa, gym and outdoor pool.

Holiday Inn & Suites Ballarat Goldfields to make a bold splash in 2024

IHG’s Holiday Inn brand has undergone a global transformation over the last 18 months and its next-generation design includes open lobbies, as well as F&B and suite offerings. Holiday Inn Werribee, which just opened last week, boasts Holiday Inn’s next-generation brand hallmarks.

Raffles Hotels & Resorts marches on with global expansion

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Cloudbeds partners with Rakuten Travel Xchange to extend reach

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Hospitality management platform Cloudbeds has inked a partnership with Rakuten Travel Xchange, the hotel wholesale and travel technology division within the Rakuten Group, to drive global hotel distribution.

The collaboration connects Cloudbeds with Rakuten Travel, a major Japanese OTA, and more than 400 B2B partners connected worldwide through API connections, travel agent portals, and websites. These distribution channels allow Cloudbeds to extend its reach to the Rakuten Travel Xchange customer base through a single connection.

Cloudbeds’ partnership with Japanese OTA Rakuten Travel Xchange will allow it to extend its global footprint

In addition, Rakuten Travel Xchange adds Cloudbeds’ inventory of properties that use its technology platform to manage all aspects of their business, from booking engines to payments.

Anna Tsujihata, head of hotel contracting and connectivity, of Rakuten Travel Xchange, said: “We are always seeking high-value partners to complement our expanding platform. With Cloudbeds now part of our global distribution platform, we expand our offerings to travellers seeking unique properties with superior guest experiences.”

Sebastian Leitner, vice president of partnerships for Cloudbeds, added: “As global travel reopens, we want our properties to be available to the largest customer base possible. By partnering with Rakuten Travel Xchange, a major global player and distribution channel in Japan; we significantly increase our global footprint.”

Pascal Bertrand helms Anantara Iko Mauritius Resort & Villas

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Anantara Iko Mauritius Resort & Villas has appointed a new general manager, Pascal Bertrand.

Bertrand brings over 35 years of luxury hospitality experience from around the globe, having worked with international hotel brands globally.

The French national got a taste for the hotelier life when he started his career in F&B, as sous-chef for Eleven Maple Street Restaurant in Florida. He continued his career in F&B by joining The Ritz Carlton in Atlanta as assistant banqueting manager, followed by The Ritz Carlton Cancun and The Ritz Carlton in Florida.

He progressed through the ranks of hotel operations before taking his first general manager position at the Legends Hotel Mauritius, in 2010.

Vietjet reports higher year-on-year revenue

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Club Med promotes Rachael Harding to CEO ESAP

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Club Med has appointed Rachael Harding as the CEO of East, South Asia and Pacific, succeeding Xavier Desaulles, who led Club Med Asia Pacific Markets for the past five years.

In her new role based in Shanghai, Harding will lead the stewardship of the Asia Pacific (excluding Greater China) region as they navigate the current market dynamics and prepare for an aggressive rebound. She will also drive the advancement of a profitable growth strategy focused on nurturing matured markets and elevating the emerging markets.

Harding joined Club Med in 2018 as the general manager for Club Med Pacific (Australia and New Zealand). Over three years, her leadership led to the successful growth of the Pacific market by 26 per cent.

Harding possesses over 20 years of experience in the travel sector, spanning multiple sectors of the tourism industry across retail, corporate & wholesale in the Australian, New Zealand, UK and European markets.

Prior to joining Club Med, she spent 15 years working with The Travel Corporation on brands including Trafalgar and Contiki in various sales, distribution and marketing roles.

Qantas and Jetstar furlough 2500 staff due to Sydney’s lockdown

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Around 2,500 frontline Qantas and Jetstar employees will be stood down for an estimated two months in response to ongoing Covid-19 outbreaks.

The Qantas Group said in a statement that the stand-downs are a temporary measure to deal with a significant drop in flying caused by the lockdown in Greater Sydney and the knock-on border closures in all other states and territories. No job losses are expected, it added.

Qantas Group said employees will be given two weeks’ notice before the stand-down takes effect

The decision will directly impact domestic pilots, cabin crew and airport workers, mostly in New South Wales but also in other states. Employees will be given two weeks’ notice before the stand-downs take effect, with pay continuing until mid-August.

Income support in the form of government disaster payments will be key to helping eligible employees get through this challenging period, the airline said, adding that it welcomes the targeted federal government support offered for those stood down outside of declared hotspots and to retain domestic aviation capability.

Qantas Group CEO Alan Joyce said the difficult decision to trigger stand-downs reflected the reality confronting many businesses operating in New South Wales. “This is clearly the last thing we want to do, but we’re now faced with an extended period of reduced flying and that means no work for a number of our people,” he said.

“We’ve absorbed a significant amount of cost since these recent lockdowns started and continued paying our people their full rosters despite thousands of cancelled flights.”

Joyce noted that Qantas and Jetstar have gone from operating almost 100 per cent of their usual domestic flying in May to less than 40 per cent in July because of lockdowns in three states.

“Hopefully, once other states open back up to South Australia and Victoria in the next week or so, and the current outbreak in Brisbane is brought under control, our domestic flying will come back to around 50 to 60 per cent of normal levels,” he said.

Joyce predicted that based on current case numbers, Sydney’s borders will remain closed for at least another two months. “We know it will take a few weeks once the outbreak is under control before other states open to New South Wales and normal travel can resume,” he said.

“Fortunately, we know that once borders do reopen, travel is at the top of people’s list and flying tends to come back quickly, so we can get our employees back to work.

“This is extremely challenging for the 2,500 of our people directly impacted, but it’s also very different from this time last year when we had more than 20,000 employees stood down and most of our aircraft in hibernation for months on end.”

Joyce stressed that vaccinations will play a key role in aviation’s recovery. “The vaccine rollout means the end is in sight and the concept of lockdowns will be a thing of the past. Australia just needs more people rolling up their sleeves as more vaccine arrives,” he said.

“The challenge around opening international borders remains. There are still several thousand Qantas and Jetstar crew who normally fly internationally and who have been on long periods of stand-down since the pandemic began. Higher vaccination rates are also key to being able to fly overseas again, and finally getting all our people back to work.”

Regent Seven Seas Cruises unveils Japan itinerary for 2023

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