DayAway, the platform for booking hotels by the day, has signed on Park Hyatt Sydney, The Langham, Sydney, Jackalope Mornington Peninsula, and COMO The Treasury Perth as partners, paving its way into Australia.
Lynne Ireland, the Sydney-based chief commercial officer of DayAway said: “We are thrilled to welcome these superb Australian properties to DayAway, and know the market will embrace the immediacy of booking, the diversity of day experiences and gifting opportunities within our collection in Australia and internationally.”
DayAway has signed on Park Hyatt Sydney, The Langham, Sydney, Jackalope Mornington Peninsula, and COMO The Treasury Perth as partners in Australia
DayAway brings a fresh perspective to traditional ways of experiencing hotels, and provides a B2B2C solution for the global hospitality industry by optimising and monetising their underutilised ancillary spaces. It is powered by innovative SaaS technology and incorporates eye-catching content and design to showcase curated daytime experiences to its engaged audience.
Founder and CEO of DayAway, Martha Waslen, said: “DayAway has strong appeal for guests who may already frequent the hotels as overnight guests and like the idea of a special daytime experience; it’s also attractive for new and next-generation customers.”
For the four new hotel partners, their DayAway Experiences range from dining options for lunch and afternoon tea, spa and facial treatments, wine tasting, and even a daytime room stay package.
DayAway’s expansion to international markets will continue to the UAE, the UK and the US later in 2022.
Cygnett Hotels & Resorts has appointed Amit Mahajan as chief growth officer.
He is responsible for spearheading the business and product development efforts at Cygnett by implementing new growth initiatives, products, and programmes.
With over 23 years of progressive work experience, he takes on his new role after having served as director of development with InterGlobe Hotels.
The Westin Singapore recently welcomed its new director of sales and marketing, Jenny Lim.
In her new role, she will oversee the hotel’s sales and marketing strategies.
Previously director of sales and marketing at Parkroyal on Beach Road, Singapore, Lim brings with her two decades worth of knowledge and expertise in sales and marketing.
Gamers can now enjoy the best of gaming innovation and hospitality at the world’s first luxury gaming suites at Fairmont Singapore. The hotel has partnered with Razer for the first-of-its-kind gamer-centric suites that bring next-level fun and immersive gaming.
Three luxury suites have been transformed into gaming havens with a host of lifestyle treats within the surrounds of the hotel.
Gamers can now enjoy the best of gaming innovation and hospitality at Fairmont Singapore’s luxury gaming suites
The Razer Gamer & Streamer Suite comes complete with 5v5 battle stations and blackout shades for up to ten players to pit their skills against one another. Gaming stations include gaming gear like Razer Raptor 27 gaming monitor, Razer Huntsman V2 keyboard, Razer BlackShark V2 headset, and ergonomic Razer Iskur chair.
The Razer Mercury Suite is fitted with the latest Razer technology, and includes the Razer Kraken V3 HyperSense headset and limited-edition Razer Iskur X – Hello Kitty and Friends Edition with Lumbar Cushion chair.
Chill out at the Razer Console Lounge which features the latest Xbox and PlayStation 5 consoles, along with Razer Wolverine V2 Chroma controllers, and watch the gameplay unfold on the giant 70-inch TV screen.
Guests can bring their own gaming ware and gear, or loan limited sets of the Razer Blade 15 laptop. Food and drinks can also be ordered and served right to the suites.
Booking is available now till April 2023, from 09.00 to 23.00 daily, with prices starting from S$240 (US$176) for two-hour blocks. Four-hour blocks are available too.
Thailand, Malaysia, Indonesia, Singapore, and Philippines are the top five destination countries booked by DidaTravel’s B2B clients globally
The company saw a 460 per cent increase in hotel bookings in Southeast Asia from January 1 to April 30, compared to the same period last year – surpassing even 2019 levels
Over the last three years, DidaTravel has extended its hotel portfolio in Southeast Asia by 44 per cent – to reach 28,000 properties
Thailand leads the market growth in Southeast Asia for DidaTravel as the top destination for its B2B clients globally.
As compared to the same period last year, Thailand’s bookings were up 324 per cent from January 1 to April 30 of 2022.
The leading global hotel wholesaler’s buyers include travel agents, tour operators, online travel agencies (OTAs), travel management companies (TMCs), airlines, hotels and Meetings, Incentives, Conferences, Exhibitions (MICE) players.
Other top destinations, which comprise Malaysia (+231 per cent YoY), Singapore (+560 per cent YoY), Indonesia (+378 per cent YoY), Philippines (+965 per cent YoY), and Vietnam (+303 per cent YoY), have also seen a sharp increase in hotel bookings compared to the same period last year.
Overall, data from DidaTravel showed that hotel bookings in Southeast Asia have increased by 460 per cent YoY, even overtaking the pre-pandemic levels of 2019 by 15 per cent.
Top 20 Southeast Asian destinations booked by DidaTravel’s B2B clients
In a strategic move to cater to the rising demand for hotel products in Southeast Asia, DidaTravel has also added local rooms to its inventory.
In the past three years, DidaTravel grew the hotels in Southeast Asia under its portfolio at a double-digit growth to reach 44 per cent – taking the total number of hotels available in the region for clients to 28,000, of which 3,712 hotels are directly contracted.
The robust growth has been driven by the company’s on-going ambitious plan to increase the number of directly contracted hotels globally by end of 2022 to 74,000.
Rikin Wu, DidaTravel founder and CEO said: “DidaTravel has rich local knowledge and a strong contracting presence in Southeast Asia for a long time, so it is very exciting to see growth in the region as demand rebounds.”
He is also optimistic about the prospects of the travel industry this year as border restrictions are easing in more and more countries in Asia – which will see the return of much-needed long-haul travellers who require longer stays and are spending more too.
DidaTravel is headquartered in Shenzhen, China and has over 300 staff in eight offices globally, working with over 23,000 travel buying clients worldwide.
Additionally, the company has a portfolio of over 51,500 competitively sourced direct hotel contracts, as well as 700,000 hotel products provided by about 600 global suppliers, covering more than 200 countries and regions.
To find out how to tap into DidaTravel’s extensive network of travel agencies, tour operators, wholesalers, OTAs, TMCs, airlines and hotels, visit www.didatravel.com.
General managers of two Marriott properties in Thailand are exploring flexible working arrangements for their staff – something unheard of before the pandemic.
Choo Leng Goh, general manager of The Athenee Hotel Bangkok – A Luxury Collection Hotel, told TTG Asia there are a “variety of options” for flexible working arrangements in the hotel industry, especially for operations and customer-facing roles.
Goh: flexible working arrangements may be the solution
“For instance, flexible hours – where operational staff may choose to reduce their core hours, go part time, or arrange seasonal hours due to personal demands. Another option is working a compressed week, by taking on more hours on the days they work.
“There’s also the option of adjusted working hours, which would allow associates to do a school run by starting a little earlier,” Goh explained.
Such policies could also “attract new talent” to Marriott, at a time when the company is on a growth trajectory in Asia-Pacific, she noted.
Tina Liu, general manager of W Bangkok, shared with TTG Asia that her property is also exploring “similar models of alternative work arrangements”.
While the various approaches could work for most positions, Liu said remote work would only apply to administrative roles.
Some benefits of an improved work-life balance include boosting staff engagement, higher productivity, lowering absenteeism and turnovers, reducing one’s carbon footprint due to less commuting, and ensuring an associate’s mental well-being is at its healthiest.
“This arrangement could also reignite interest in those who did not even consider a career in hospitality, or perhaps left the industry due to the lack of flexible working arrangements,” added Liu.
However, the first step is to “formalise this modern approach”, and “remove any stigma or guilt by having a structure and achieve higher retention”, Goh pointed out.
Goh opined: “It’s a shame to see wonderfully talented and skilled people leave their hotel jobs as it wasn’t able to fit into their lifestyles. This can have a negative effect and cause stress and anxiety for the associate who feels they need to leave or are not valued.
“Some of these flexible working arrangements may be the solution.”
Airlines operating flights to Sri Lanka are now filling up their tanks for both ways, so as to avoid refuelling in the crisis-hit country.
A source at Emirates confirms that aircraft on Sri Lanka operations are ‘tankering’ – the technical term used to signify an aircraft carrying enough fuel for the return journey. Emirates is the second largest inbound and outbound carrier in Sri Lanka after national carrier SriLankan Airlines.
Airlines resort to ‘tankering’ to avoid fuel shortage in Sri Lanka
While larger aircraft can afford to ‘tanker’, smaller ones without large tanks must refuel or top-up in Colombo, which the source said is now a “nightmare”.
Dimuthu Tennakoon, president, Board of Airline Representatives (BAR), said SriLankan Airlines services from Indian airports are choosing to refuel there.
Sri Lanka’s resource crisis has impacted travel confidence, with travel advisories against travel to the country emerging the past week. As a result, passenger loads have plunged.
According to the Emirates source, flights from Dubai to Colombo were carrying just 100 passengers and 75 on the return. The airline has reduced its operations from five to twice daily.
Qatar has done the same, cutting five daily services to three, while Singapore Airlines is now operating just one daily service instead of two.
Aviation industry officials have requested that the authorities allow airlines to pay their fuel bill direct to the overseas supplier – through the state-owned Ceylon Petroleum Corporation, the country’s main fuel importer – to overcome the foreign currency shortage. They are currently waiting for a response.
Tourist arrivals to Sri Lanka stand at 62,980 in April 2022, compared to 106,500 in March, owing to the economic crisis as well as the off-season period.
Reopening requirements are not conveyed to SME DMCs
Higher daily cap on arrivals in June still insufficient to meet demand
Fortunately, most DMCs have been resilient and few have shut down
With information appearing in dribs and drabs, and only from what they read in the media, Japan’s DMCs say they are being sidelined from the country’s leisure travel opening next month.
The return of leisure travellers for the first time in two years is the biggest event for struggling DMCs. Instead of excitement, these inbound specialists are engulfed in anxiety as they find themselves lacking in details that would allow them to be first in line to welcome back tourists.
The return of leisure travellers to Japan is the biggest event for struggling DMCs
Many suspect it is the big tour operators that have the headstart. Accusations are levelled at Japan Association of Travel Agents (JATA) for protecting the interest of and sharing information only with big boys such as JTB and JATA board members, not smaller players that form the bulk of its membership.
“This was exactly what happened with the GoTo domestic campaign in 2020, which was co-ordinated by JATA. Smaller players (learnt) the details on the same day as the general public through the media. Whereas, JTB and the other JATA board members had their coupon discount plans up and running from day one. The rest of us had to understand how to apply for those discounts for our clients and wait for months for applications to be approved,” said Alex Debs, founder, Hitotoki, a luxury travel designer.
“We need to know, do we need to apply to authorities to sell monitored tours, or is being a licensed travel agency enough? What are the rules for guided tours – some media reports say it’s having a guide all day with client; others say trains and big cities are off-limits,” said Debs.
Contacted by TTG Asia, JATA’s spokesperson said: “JATA provides member companies with equal information. It is difficult for JATA to clearly indicate (information) because it depends on the infection status of Covid-19. The situation is the same for both large companies and SMEs.”
It is complicated
Japan’s route to leisure travel reopening is complicated, lending herself to different interpretations, poor communications and possible misunderstandings.
Prime minister Fumio Kishida mentioned that Japan would welcome back tourists in June during a visit to London earlier this month, but gave no further details.
Then came the announcement of a “trial” in May to allow in small groups of 50 tourists from Australia, Singapore, Thailand and the US.
“Apart from the chosen seven (tour operators to handle the groups), little information is communicated to the rest of the DMCs (and) how they will measure the outcome of this pilot,” said Eileen Yee, regional general manager Japan, Hong Kong, China & Educational Travel at Discova.
The seven agencies included JTB and Nippon Travel Agency, according to DMCs.
On May 27, the prime minister shed more light on Japan’s reopening starting June 10. While foreign tourists from 98 countries/territories will be allowed to enter, they will be grouped into red, yellow and blue (lowest risk), and only tours with fixed schedules and guides will be allowed. The scale of the tours and other details will only be finalised after evaluating the current trials.
The cap on overseas arrivals will double to 20,000, as reported earlier. NHK World-Japan says this is effective June 1 and “will include foreign sightseers”. This suggests the cap also counts business travellers, students and families of residents, who have been allowed in since March.
Debs: the lack of information surrounding June 10’s reopening mirrors the GoTo domestic campaign launch situation in 2020, where smaller DMC learnt the details on the same day as the general public through the media
Not enough
“Our sales and reservations manager, Mayu Dan, says there are currently about 120,000 students and business travellers waiting to travel to Japan. So a cap of 20,000 (overseas arrivals) is probably not going to be enough,” said Discova’s Yee.
Japan welcomed 87,000 foreign visitors a day in 2019. It has said it will increase the cap gradually but for now, a bunfight for the first leisure tourists is imminent. Those with information on rules and requirements will be a cut above the rest.
Should DMCs even bother? These specialists typically handle individual travellers who seek customised trips and deeper local connections which escorted group tours cannot fulfil.
“We are not expecting that FIT trips like ours will be allowed until (autumn). It would certainly be helpful to know now when that opening will occur – we are hoping for September. We are currently quite busy fielding enquiries for year-end 2022 and into 2023,” said Carl Kay, president of Tokyo Way. Like many DMCs, the company makes individual wishes come true, be it hiking with a monk in a sacred forest, or cooking ramen with a celebrity chef.
Peter Cools, general manager of Destination Asia Japan, agrees that the bigger agencies will profit more from the first round of opening than smaller DMCs. They have the bandwidth to organise ad hoc seat-in-coach tours.
“Smaller DMCs that are still prominent will not be able to do this in such a short timeframe, given the lack of information and explanation,” said Cools.
Moreover, the big operators are familiar with and are well-known for package tours, said Afra Rahman, CEO of Maha Group which operates Japan Private Tour.
Cools is doubtful demand will be high. “The only way to get business is to fully open borders with no arrival restrictions, as we have seen in other destinations such as Thailand and Vietnam,” he said.
But Rahman believes “people will come despite the strict rules”, and DMCs need to be flexible and adept. “Preparation for travel is more crucial than ever. Relaying accurate information, such as documents needed to enter Japan and PCR/vaccine-related information, without overwhelming our clients, is important,” he said.
Mind-boggling
The glacial pace of the G7 nation’s tourism opening is baffling the world. Most Asian countries are now racing to disband all Covid-19 rules altogether. Like them, Japan has the virus under control while the ratio of triple-vaccinated residents is respectable.
“Japan doesn’t have to rely on inbound tourism as its domestic market is huge. Add to this is the important Japan elections in late July. There is strong support among locals to maintain current borders restrictions,” said Hitotoki’s Debs.
“The authorities may be trying to earn some time and not take any risks before the elections. Things will suddenly loosen up around August.”
It looks like DMCs will just have to continue bulking up their muscles for a few more months, to be fighting fit when independent leisure travel returns.
Most have been resilient and few have shut down, according to DMCs interviewed.
Tokyo Way’s Kay, for instance, used the down time to become the first graduate in Japan of the Transformational Travel Council’s transformation design course. It has inspired him to integrate some of Japan’s mountain-based spiritual traditions into the agency’s cultural and luxury offerings.
Hitotoki worked hard during Covid-19 to get new clients, including offering self-quarantine packages for those allowed to enter at times when the daily cap was lower, said Debs.
Tourists may be in for richer tours and higher quality service when Japan truly reopens.
New research by www.money.co.uk has named Bangkok, Thailand the leading global city for affordable luxury experiences, based on prices of several key expenses, including the cost of five-star hotels, spa hotels, Michelin-star meals, and luxury car hire.
With a score of 9.49 out of 10, Bangkok displays the best value for money for hiring a private luxury car or limousine at US$59 and for luxury hotel stays at an average of US$295 a night. Michelin star-dining in the city is comparatively cheap, at US$150 per head while a night in a spa hotel is only US$241.
Bangkok displays the best value for money for luxury travel experiences
The study, which identifies where travellers can best stretch their dollars, ranks Brussels, Belgium in second place. The average cost of a five-star hotel stay is US$360 in the city while a spa hotel stay averages at US$274. A Michelin-star meal knocks the traveller back by just US$156, and a high-end limousine hire costs US$150.
Other Asian destinations that have made it to the list include Osaka, Japan at fourth spot with a score of 7,59, and Tokyo, Japan at eight spot with a score of 6.73.
Malaysia Airlines’ first direct flight from Doha touched down at Kuala Lumpur International Airport on May 26, paving the way for Malaysia to welcome travellers from more international destinations.
The service provides passengers seamless connectivity via Doha’s Hamad International Airport, enabling optimal connections to the US, Europe, Africa, and the Middle East through the airline’s codeshare partnership with Qatar Airways.
Tourism, arts and culture minister Nancy Shukri (centre) joins Malaysia Airlines on the service’s first touch-down in Kuala Lumpur
MH160 departs Kuala Lumpur International Airport daily at 21.20, while MH161 departs Hamad International Airport daily at 01.30. The service is operated with the A330-300 aircraft, equipped with 27 business class seats, 16 economy seats with extra legroom and 247 economy seats.
Nancy Shukri, tourism, arts and culture minister, who personally welcomed passengers arriving on the first flight, said: “It is indeed a huge relief for the tourism industry as we welcome more international tourists, newcomers and regulars alike, to further boost our economy.”
Malaysia has set a goal of two million international tourist arrivals this year and at least RM8.6 billion (US$1.9 billion) in tourism receipts.
With over 23 years of progressive work experience, he takes on his new role after having served as director of development with InterGlobe Hotels.
Previously director of sales and marketing at Parkroyal on Beach Road, Singapore, Lim brings with her two decades worth of knowledge and expertise in sales and marketing.
