Amadeus has completed purchase of SkyLink, a New York-based technology company specialising in AI-driven orchestration and conversational automation, as part of its strategy to accelerate the deployment of AI across the travel sector.
The company said the acquisition aligns with its long-term AI strategy, which includes partnerships, targeted investments and a focus on responsible AI development under its ethics framework.
Founded to enhance the corporate travel experience, SkyLink has developed a proprietary AI architecture and multi-layer orchestration engine designed to integrate with chat platforms. The technology enables travellers to book and manage flights and hotels through conversational interfaces, while businesses benefit from potential cost savings and productivity gains.
SkyLink has already processed tens of thousands of bookings, reflecting growing adoption of AI-based booking tools in the corporate segment.
Amadeus said the acquisition supports its broader strategy of deploying AI use cases that are scalable and integrated into operational environments. The company has long applied AI across travel operations and is progressively adding conversational layers to its product suite to help customers access insights and manage workflows more efficiently.
The acquisition is expected to strengthen Amadeus’ corporate travel offering, particularly within the Travel Management Company sector and across its customer base in North America. SkyLink’s framework will complement Amadeus’ global technology infrastructure, which operates in more than 190 markets and processes billions of search requests and millions of travel transactions daily.
Over time, Amadeus plans to extend AI-driven conversational capabilities beyond corporate travel into airlines, airports, hospitality and other areas of the travel ecosystem.
Atyab Bhatti, CEO & co-founder, SkyLink, said: “Combining our AI-native technology with Amadeus’ scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travellers and companies across the travel industry. It’s a pivotal time to deliver concrete AI solutions and, now with Amadeus, we can accelerate the next phase of travel innovation.”
Luis Maroto, president and CEO, Amadeus, added: “Our technology is deeply integrated across the travel industry, connecting systems and workflows developed over decades. It combines industrial-grade reliability, operational resilience, and data-driven insight that enable us to deploy AI in real-world production environments globally… enabling innovation at scale and allowing AI to augment and reinforce the travel experience.”
