SITA, KL Sentral Station renew partnership to enhance passenger airport experience

Express Rail Link (ERL) has signed a service agreement with aviation technology provider SITA to equip ERL with SITA Check-in Kiosks and SITA Self Bag Drop (SBD) services at KL City Air Terminal in KL Sentral.

Expected to be installed and operational by 2Q2024, passengers will be able to check in faster and drop their bags off within 30 seconds at the train station prior to taking the KLIA Ekspres train to the airport.

The renewed partnership will modernise Express Rail Link’s check-in process and enhance passenger experience

The hardware is a next-generation platform, supported by SITA Flex, that enables smooth and efficient passenger processing at the airport.

Under the new five-year contract, SITA will provide four self-check-in kiosks and two SBD kiosks initially and this set-up can be easily scaled up to match growing demand in the future. Three conventional manned check-in counters will be maintained for those who still need staff assistance.

ERL’s CEO Noormah Mohd Noor said: “Our renewed partnership with SITA aims to modernise our in-town check-in process and enhance passenger experience. Self-check-in and self-bag drop facilities can potentially provide cost efficiencies for airlines while offering added convenience for passengers. The self-check-in kiosks are identical to those at the KL International Airport (installed in March 2018), and every airline that currently allows their passengers to do kiosk check-in at the airport can automatically extend this convenience to KL Sentral.”

Sumesh Patel, president, Asia-Pacific, SITA commented: “Whatever the form of travel, there’s the need for safe, automated, smarter, and more efficient journeys. Across the travel industry, we face similar issues and there is a need to tackle these together through common and shared approaches – be that for air travel, cruises, railways, or events.”

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