Plaza Premium Group (PPG) the global airport hospitality services provider, has revealed that it will be providing airport passenger services at Hong Kong International Airport (HKIA) beginning July 6, 2022.
A total of 17 airport passenger services at HKIA will be operated by the Group’s brand, ALLWAYS. These services include meet & assist, porter service, wheelchair and buggy service, unaccompanied minor or young passenger assistance, administration (photocopy and printing), booking and inquiry, travel concierge, baggage wrapping, limousine service, and home baggage pick-up.
These services are available on ALLWAYS’ website, for travellers to book before arrival at HKIA.
ALLWAYS’ products will be hosted on PPG’s travel experience ecosystem, known as TECO. TECO includes an omnichannel booking engine that enables worldwide sales and distribution, a customer engagement centre with customer profiling and personalisation capabilities, a service delivery platform for dispatch, and real-time incident management.
In addition to the announcement, PPG has also signed its first strategic partnership with SATS HK in collaboration with ALLWAYS. SATS HK is an airport ground handler at HKIA, serving more than 40 international and regional airline customers.