Thirty-five individuals and organisations were recognised at this year’s Singapore Tourism Awards for demonstrating resilience, innovation and service excellence amid Covid challenges last year.
Organised by the Singapore Tourism Board (STB) and held at the Shangri-La Hotel on May 24, the presentation ceremony was graced by minister of state for trade and industry, and culture, community and youth, Alvin Tan.
There were 81 finalists for the Experience Excellence, Enterprise Excellence, Customer Service, Top and Special Awards categories this year.
One Kampong Gelam (OKG) and Group ONE Holdings each received a Special Recognition Award for displaying resilience and delivering creative and innovative products and experiences.
OKG initiated new events and activities to enliven and establish Kampong Gelam as a vibrant cultural district, while Group ONE Holdings piloted an international live sporting event in 2020, with pre-event testing and heightened safe management measures, paving the way for more events to resume in 2021.
Grand Hyatt Singapore, Marina Bay Sands and Resorts World Sentosa were each awarded the Special Award for Sustainability.
Far East Hospitality and Marina Bay Sands were each conferred the Special Award for Most Exemplary Employer, for developing and implementing impactful policies to retain and retrain employees during the pandemic.
Marina Bay Sands, The Fullerton Hotel Singapore, and Trip.com Travel Singapore received the Special Award for Community Care, for displaying care and selflessness for the wider community during the pandemic.
Let’s Go Tour’s Red Oil Lamp: Chinatown Stories Alive and Voices: Memories of Kampong Lorong Buangkok were collectively named Outstanding Tour Experience for providing an immersive, theatrical experience based on the tour location and time period.
The Clan Hotel was recognised as an Outstanding Hotel Experience with its development of multiple cross-sector collaborations and incorporating them into various services to provide guests with new and authentic experiences.