Singapore hotels prep for return of dine-in customers

Hotels in Singapore are changing up their F&B operations to cater to the return of dine-in customers, as the country stepped into phase two of its reopening plans on June 19, which allows for groups of no more than five.

Digital menus are the top pick in creating a touchless and seamless experience, with players including Shangri-La’s Rasa Sentosa Resort & Spa and Raffles Hotel Singapore (RHS) adopting contactless ordering systems and payment solutions across its F&B outlets.

Hotels in Singapore will use digital menus and conduct health checks as part of operating in the new normal; La Dame de Pic in Raffles Hotel Singapore pictured 

“There is a strict adherence policy in place to HACCP principles for food preparation and hygiene. Guests can further ease any discomfort by requesting for disposable utensils or arrange for private dining within suites,” shared Christian Westbeld, general manager, RHS.

The luxury icon is leveraging this reopening to introduce new menus in two of its restaurants, namely, La Dame de Pic and Butcher’s Block.

Before entering Shangri-La’s Rasa Sentosa Resort & Spa’s dining establishments – which includes offsite beach restaurant Trapizza – guests must undergo mandatory temperature checks and scanning of contact-tracing QR code, SafeEntry.

Staff and chefs will be required to wear three-ply masks and surgical masks, respectively, and tables and seats will be disinfected before every meal period and after each use.

For local hotel group Far East Hospitality, caution remains the way forward. Dining outlets in all hotels and serviced residences under the group will only offer orders for room service and takeaways. When hotel stays resume, the breakfast buffet feature will bow out to alternatives such as packed bento boxes and à la carte plated service.

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