Amadeus, Troovo unite to automate B2B travel payments

Travel agencies using Amadeus’ B2B Wallet for virtual payments now benefit from advanced process automation

Amadeus has integrated Troovo’s advanced Robotic Process Automation (RPA) engine into its B2B Wallet, allowing its travel agent users to benefit from faster automated payments.

The introduction of RPA means key data relating to each payment and booking can be moved between the booking system and the airline passenger service system (PSS) or the hotel property management system (PMS) automatically by a software robot.

Travel agencies using Amadeus’ B2B Wallet for virtual payments now benefit from advanced process automation

Software robots are a light-weight tool that can quickly be configured to complete basic business processes, such as entering a 16-digit virtual card number, or travel booking details, from a travel agency system into an airline or hotel system to complete a payment.

This automation avoids error-prone human processes or traditional systems integration work, which can take longer. The data transferred includes virtual card information that is written back to the booking system as well as transaction data provided to the travel supplier and the card-issuing bank.

Combined with Amadeus’ B2B Wallet solution, it enables travel agencies to pay suppliers using the right virtual card for that specific booking scenario – be it pre-paid, credit or debit – in the most efficient way.

Troovo can be deployed easily within the travel provider’s payment processing workflow to provide a completely virtual solution for generating and processing payments.

Amadeus B2B Wallet customers can now enjoy the significant commercial, risk management and data visibility benefits of B2B Wallet, alongside the operational cost savings and simple integration capabilities of Troovo Payments.

Damian Alonso, head of payer services, payments, Amadeus, said: “Even though our industry is in challenging and uncertain times, payment innovation has remained resilient given the typically low implementation burden and incremental contribution towards both cost reduction and revenue collection. As we navigate the pandemic and begin to reimagine how travel agencies pay providers, it’s important we strive for the most automated and efficient approach possible.”

Troovo’s co-founder and CEO Kurt Knackstedt added that virtual payments “eliminate inefficiencies while providing a whole new level of security, data richness and ease of use, thanks to RPA”.

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