The Macau Government Tourism Office (MGTO) India is taking the travel downtime to train Indian travel partners in Macau’s tourism products, using online platforms such as WhatsApp.
Destination videos, presentations, voice notes and brief text messages will be sent out on live online platforms as well as text and voice messaging platforms like WhatsApp to Indian travel agents.
The content will include updated information on the city’s tourism offerings and points of appeal as an outbound destination.
Arzan Khambatta, head, MGTO India, said in a press statement that the country lockdown as a result of the pandemic has presented MGTO India a chance to “educate and connect with our travel trade partners virtually”, especially with travel agents it wasn’t able to reach out to earlier.
He said MGTO India is able to cater to a wider base of travel agents across India with this exercise.
Khambatta shared that he expects the travel industry to recover in a few months’ time.
“When the travel bands are lifted, we want to make sure agents are equipped with accurate information about Macau and can promote (the city) to discerning Indian travellers,” he said.
MGTO is also set to roll out a Macau Specialised Online Training Program for travel trade partners in India, complete with accreditation. Through completing and passing the modules in the specialist programme, agents in India can be certified as Macau Specialised Agents.