Responding to the ongoing outbreak of novel coronavirus, Trip.com has moved to offer free cancellations for bookings to and from Wuhan up until January 31, and customers whose itineraries are affected by the Chinese government’s suspension of outbound transport from Wuhan.
In a statement issued today, Trip.com detailed the measures it will be taking:
- Travellers who have been diagnosed with the coronavirus pneumonia, quarantined by the authorities for further assessment, express symptoms of fever within one week of travel, or have been in close contact with the above-mentioned groups may make refundable cancellations on all products and services booked through Trip.com
- All domestic and international flights bookings to and from Wuhan until January 31 may be cancelled free of charge
- Trip.com will offer free cancellation guarantees on Wuhan-bound hotel reservations, attraction passes and car bookings until January 31
- Trip.com will do its utmost to co-ordinate with railway operators, working with customers who have booked train tickets to Wuhan to minimise any costs incurred by cancellations, wherever possible
The company will continue to monitor developments around the virus outbreak.