Garuda Indonesia has introduced two new options in the economy class for passengers “to rest more comfortably” during their longhaul flights, as part of the carrier’s strategy to roll out innovative products amid tight competition.
These two options – the Economy Sleeping Comfort (ESCort) and Premium Seats – are only available on the airline’s London-Denpasar and Jakarta-London routes.
ESCort seats allow passengers to lie down during the longhaul flight on one economy row, with a mattress, pillow, duvet and blanket provided. Other benefits in the ticket class include free baggage allowance of up to 40kg, business class meal and amenity kit, priority baggage handling, Wi-Fi voucher worth US$5 and mileage accrual at 200 per cent.
Meanwhile, premium economy passengers will enjoy more seat space as one adjacent seat would be cleared. A duvet, free baggage allowance of up to 40kg, business class meal and amenity kit, priority baggage handling, Wi-Fi voucher worth US$5, and mileage accrual at 150 per cent will also be included.
The Jakarta Post has reported that there will be around 24 seats available for ESCort, with prices starting from Rp28 million (US$2,000), and 30 seats available for premium economy, with prices starting from Rp21 million.
The Post added that the services are now available for booking via all Garuda Indonesia’s direct channels, including its website, mobile app and call centre since January 26.