Qantas has launched a new technology platform to enhance its retailing, booking and servicing capabilities for trade partners, enabling them to provide their customers with a more personalised experience.
The Qantas Distribution Platform (QDP) improves the functionality of indirect agent channels by closely aligning them with the capabilities currently available via qantas.com, making it easier for trade partners to sell Qantas products and provide more seamless customer service.
Qantas trade partners will have access to richer content relevant to a customer’s journey, including images of cabins and meals and the ability to book extras such as Extra Legroom seating. It will also provide Qantas Frequent Flyer information and tier status at the point of sale.
The airline’s chief customer officer Vanessa Hudson said the platform is a key part of a broader digital evolution of Qantas’ booking channels and an important step in the delivery of the best possible experience for trade partners and customers.
“There have never been more ways for a customer to research and book their travel. We want to make the booking experience as seamless and enjoyable as possible, no matter their booking channel preference. This new platform will help us provide that to our trade partners and customers, modernising the way Qantas delivers content.”
QDP was developed in partnership with travel technology company Farelogix, and utilises IATA’s New Distribution Capability (NDC) industry standard. The new Qantas platform has been certified to NDC Level 3, IATA’s highest certification.
Travelport, Serko and CTM are among early adopters of the QDP, and Qantas is currently working closely with other GDS and agency partners to adopt the new technology and innovate as the platform evolves.
Trade partners are able to access the QDP either via approved partner connections, or directly by developing a connection to Qantas’ NDC XML Application Program Interface.
For more information, please visit the QDP website qantas.com/NDC.