Jennifer Cronin (seated right) and all the Marco Polo Hotel’s ‘chief business managers’. Less than two months after Cronin took charge as president of Marco Polo Hotels, her plan to enable GMs to operate as business managers has taken shape, starting with an intensive three-day conference aimed to discuss transformational leadership, new operational standards and unique selling points for each of the 14 Marco Polo hotels, while sharing best practices and the current challenges faced.
