Screenshot of CS Travel’s website on March 23
SINGAPORE-BASED CS Travel (CST) has been suspended from carrying on the business of a travel agent from March 18 to April 17, according to an advisory by the Singapore Tourism Board (STB).
During the period of suspension, CST is required to fulfil its existing contractual obligations to its customers but will not be allowed to accept new travel bookings.
CST has been slapped with the temporary suspension for having contravened provisions under Singapore’s Travel Agents Regulations.
STB stated that they have received 12 consumer complaints since 2013 relating to CST’s lack of professionalism and poor service standards.
According to Ruth Lim, spokesperson for CS Travel, “the agency is currently serving her month long suspension over a complaint case that occurred last year. We are still bringing tour groups out of Singapore and taking in balance payments from our customers, business is as per normal, the only activity we are unable to do during this period is the taking in of new bookings”.
“We have since improved and would like to assure all that this will not occur again,” she added.
