RESEARCH by Carlson Wagonlit Travel (CWT) shows that the safety and security needs of travellers will become the top priority of travel manages going forward into 2016.
Travel Trends, Program Priorities: A Traveler-Centric 2016, which published the survey results of over 1,000 travel managers, revealed that security and safety are top on the agenda in 2016 with 80 per cent of respondents expecting a high or very high impact on their programmes.
Meanwhile, 63 per cent of travel managers expect mobile and wearable technology to impact their travel programmes greatly, while 58 per cent responded that they are looking for more data on traveler behavior and programme performance.
Other trends identified in the research include the sharing economy, virtual payment and big data.
“As companies look at how to make travelers’ lives easier, the role of the travel management company is evolving – from travel bookers to trusted advisors who provide real insights,” said David Moran, executive vice president, CWT.
“While new technology will play a part, the human touch is important too, as counsellors suggest proactive solutions and advice on a host of topics.”
