DYNASTY Travel Singapore yesterday scooped up TTG Asia’s inaugural Innovator Award for its efforts in driving staff mobility and efficiency with a new iPad mini booking system, which runs on proprietary software and integrates both front and back end, and with CRM.
Two years ago, the outbound agency started equipping its travel consultants with iPads for sales pitches. And from March, they could start using iPad minis to execute bookings with the Tourix system, which updates prices and itineraries in real time. This would also allow a concierge service to be launched in the future, servicing clients at their choice of location.
At TTG Asia’s Technology Conference at ITB Asia yesterday, Dynasty Travel managing director Clifford Neo showed how the company uses the system to monitor sales trends based on dates, regions and packages. Bookings can also be tracked, including information such as where customers have been before, amounts spent and frequency of travel.
Read more in TTG-ITB Asia Daily
