DYNASTY Travel International staff are now able to make live online bookings for customers buying its packaged tours and promotional offers using iPad minis fitted with proprietary software.
Managing director, Clifford Neo, said the agency had spent two years and around S$500,000 (US$394,000) on the scheme, including proprietary front-, middle- and back-end software to drive the initiative. Some 50 iPad minis were first used at its roadshow at Suntec City shopping mall over the weekend. It has 100 iPad sets for its 110 staff members.
“I’ve not seen any travel agency with this sort of capability,” Neo said. “Dynasty is not only the first in Singapore to achieve this, I believe it is a world-first.”
“The end-goal is to go 100 per cent paperless, and to increase bookings, efficiency and productivity,” the agency boss noted.
Dynasty introduced iPads two years ago to improve productivity, increase marketing reach and cater to its technology-savvy mid- and high-end customers.
The agency continued with its long-term technology innovation commitment by setting up an IT arm to develop its own software.