NORWEGIAN Cruise Line (NCL) has started a dedicated contact centre in Manila to cater to its growing Asia-Pacific business.
In view of Asia-Pacific sales doubling year-on-year in 2010, and in anticipation of a significant increase in bookings this year, NCL decided to launch the operation to provide real-time assistance to travel partners based in the region.
“This is just another step in building our Asia-Pacific business,” said Francis Riley, NCL director of sales for Asia-Pacific. “It’s important that as we continue to develop and grow these core markets, that we are able to provide a quick and efficient process for agents to deal with us locally.”
The centre will have a team of 15 reservation consultants, more than double the size of its original Asia-Pacific support team based in its Miami head office.
