TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 905

Safe bubble for business travellers to Singapore materialises

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The Phase 1 launch of the four-star hotel and meeting facility Connect@Changi (C@C) on February 18 has kicked off the Connect@Singapore scheme to reopen Singapore’s borders by providing a “bubble” environment for high-level executives to do business face-to-face once they touch down in the city and test negative for Covid-19.

C@C, which offers an integrated “test-stay-work-meet” experience for Singapore residents and international travellers, occupies the former Singapore Expo Hall 7 which was repurposed into a Covid-19 care facility. C@C opened with 150 hotel rooms and 40 meetings rooms which can accommodate between four and 22 participants.

Connect@Changi is the first facility to open under Singapore’s safe travel Connect@Singapore scheme

There will be 660 guestrooms and 170 meeting venues when Phase 1 is completed by May 2021, and the facility can host 1,300 business travellers at any one time when it is fully completed later this year.

Billed as the first of its kind in the world, C@C room rates start at S$384 (US$290) inclusive of three meals daily, mini-bar, room amenities, Wi-Fi, airport transfers and Covid-19 tests required during the stay, according to its press release.

The pilot purpose-built accommodation to facilitate safe meetings between business travellers from across the globe is being developed by a local consortium led by Singapore-headquartered global investment company Temasek and includes The Ascott Limited, Changi Airport Group, Sheares Healthcare Group, SingEx-Sphere Holdings and Surbana Jurong.

Aloysius Arlando, chief executive, venues of SingEx-Sphere, told TTGmice, demand is expected to come from senior official meetings, MNC corporate meetings, business negotiations, document signing, legal consultations and wealth advisory service companies.

He said Singapore-based heads who have not met critical overseas staff face-to-face in a year, one-on-one or in a “board meeting environment” would be potential customers.

The consortium is bullish about demand from the US, Europe and Asia for the facility, which took 14 weeks to be repurposed again between Christmas and the Lunar New Year.

Arlando said: “Phase two details are now being worked out and all options are being looked at to determine what we can cater for as more people get vaccinated.”

C@C, he added, offered a “new advantage” to Singapore Expo to be the vehicle to restart the economy, revive the country’s aviation hub position and provide an “overnight” solution to hold high-value business meetings with border restrictions still in place.

Unlike air travel bubbles, green lanes and reciprocal travel corridors which broke down due to subsequent waves of Covid-19 infections and new virus variants, C@C was a permanent bubble and safe meeting venue, Arlando noted.

Advanced MedTech Holdings, a global medical technology leader, will be one of the first companies to conduct business activities at Connect@Changi.

Lee Weikang, senior director, business development, said the Singapore-headquartered firm plans to hold its first in-person global senior leadership meeting of up to 30 business executives at the facility – its first since the pandemic began early last year.

Additional services for C@C guests include tax and duty-free shopping, food delivery by Changi Eats and a personalised online shopping concierge service.

Bookings can be made at www.connectatchangi.sg/ or through the Connect@Changi mobile app.

TTG Conversations: Five Questions with Rashid Al Ardha, Emirates

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Enhanced safety measures, contactless travel, pandemic preparedness and flexible air tickets are expected to take root in the future of air travel and transform the passenger journey, predicts Rashid Al Ardha, country manager for Singapore & Brunei with Emirates.

In this new episode of TTG Conversations: Five questions video series, Rashid also discusses how the airline is responding to these projected aviation trends, the critical need for airlines and governments to work together to reopen air routes to facilitate travel recovery, and how airlines have a positive contribution to the global fight against Covid-19.

Plaza Premium Group improves on products through fresh partnerships

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Hong Kong-based airport services specialist, Plaza Premium Group (PPG), has entered into new partnerships that allow it to improve customer experiences at the airport lounges it operates.

Speaking to TTG Asia on its operational and strategic change, PPG’s global business development director, Jonathan Song, said the company’s move was encouraged by its consumer survey where 83 per cent of respondents said airport lounges and in-terminal hotels would be essential when travel resumes, due to the need for private spaces. Respondents also identified hygiene and safety in the airport as their highest priority.

Plaza Premium Group is expanding its global services network through partnerships and bringing O2O duty-free shopping possibilities to lounge guests

Bearing in mind new travel needs that have been shaped by new normals, Song said PPG has enhanced safety and hygiene protocols for its operations; brought in new digital initiatives such as self check-in capabilities, digital reading materials and smart F&B ordering processes; established a flexible refund policy for guests; and launched the Smart Traveler loyalty programme. For the latter two initiatives, PPG allows customers to convert unused lounge access purchased ahead of time into points that can be used to redeem for meet-and-greets, hotels and other services it offers.

It has also “embraced strategic partnership with various stakeholders”, added Song, citing collaboration examples with Dnata’s Marhaba to provide meet-and-greet services as well as airport lounges in markets that are not already on PPG’s network; and with UK-based YQ Now to further augment PPG’s airport meet-and-greet as well as airport concierge capabilities.

For airlines that are finding it hard to justify running their own airport lounges at the moment, PPG has struck contracts to help manage their premium passengers.

Song added: “Another interesting initiative is to integrate duty-free shopping and airport hospitality experiences by collaborating with travel retailer using O2O e-commerce. Instead of physically hopping around shops, guests come stay in our lounges and (access merchandise) at their fingertips. Their shopping is then delivered to the lounge or at the gate.”

Song told TTG Asia that PPG is keen on partnerships across a broad spectrum, from travel retailing, carparking and even currency exchange.

“(We want to provide a) one-stop-shop solution that will enhance the airport experience or help (our airport partners make) non-air revenue. From there, we will be able to sell and bundle lounge and hotel access with meet and assist services across different airports, extending our ability to take care of travellers throughout the airport journey,” he elaborated.

Malaysia speeds up national vaccination programme

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Malaysia’s National Covid-19 Immunisation Programme will kick off on February 24, two days ahead of schedule to drive the country’s economic recovery.

The first phase that runs up to April will inoculate frontliners, which could include teachers. The second phase, from April to August, is reserved for high-risk groups while the third phase, scheduled to start in May, are for the general public, aged 18 and above.

Malaysia will begin its national vaccination programme this Wednesday, ahead of schedule

By 1Q2022, an estimated 27 million Malaysians representing 80 per cent of the population, would have received their shots.

Tourism players say the national vaccination rollout spells a new beginning but the process of tourism recovery will be a drawn out one.

N Subramaniam, president, Malaysian Association of Hotels (MAH), told TTG Asia: “The national vaccination programme is surely the light at the end of the Covid-19 tourism tunnel but domestic travel recovery will only be felt from 2H2021 as vaccination for the general public is only scheduled to start in May. The timing of release of interstate travel is also a key to domestic travel recovery.”

MAH has projected average hotel occupancies to fall below 20 per cent in the first quarter this year.

Subramaniam did not foresee international borders reopening this year, other than for some business and essential travel. Thus, recovery for leisure arrivals and large-scale business events will be hindered, he opined.

Uzaidi Udanis, president, Malaysian Inbound Tourism Association president, was more hopeful. As many other countries had started their vaccination programmes ahead of Malaysia, he hoped Malaysian borders would reopen in 4Q2021, at least to allow intra-ASEAN travel.

Nigel Wong, honorary secretary-general at the Malaysian Association of Tour and Travel Agents, opined that the global roll-out of Covid-19 vaccines would boost people’s confidence to travel, both domestically and abroad, as well as bring about the resumption of life as normal at home.

Wong said the national vaccination programme would lead the recovery of domestic tourism first, followed by international travel.

The government is also looking into developing a Covid-19 vaccine passport for those who have been inoculated, something which Uzaidi said would further strengthen consumers’ travel confidence.

Crystal makes Covid-19 vaccine compulsory for all cruise guests

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The Standard, Huruvalhi Maldives welcomes new GM

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The Standard, Huruvalhi Maldives, has appointed Jesper Soerensen to general manager for the property.

The Danish national with over 20 years of experience in the hospitality industry moved to The Standard, Huruvalhi Maldives from his role as general manager at the Six Senses Hotels and Resorts in Singapore.

Prior to that, Soerensen was general manager at the Shore Club beachside resort under the Morgans Hotel Group in Miami Beach.

Before moving to Miami, Soerensen served as the director of rooms for St Martins Lane, a Morgans Hotel Group property in London. He was recruited as front office manager and promoted to be responsible for the performance of the room division.

Former Indonesian tourism minister passes away

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Mondrian arrives in Singapore, with plans for more worldwide

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Accor will plant a Mondrian property in Singapore come early 2023, one of the first to open in the company’s next-phase expansion plans for the brand since its acquisition of sbe’s hotel brands in November 2020.

The 300-key Mondrian Singapore will be a luxury lifestyle hotel that combines historic architecture from Singapore’s centuries-old shophouses with a new build of modern, contemporary influences. Located in Duxton Hill, the property is being developed by Craig Road Property Holdings.

Mondrian Singapore promises various F&B experiences

Chadi Farhat, COO of sbe, said: “Mondrian is a natural fit for a global destination like Singapore. The property will provide a cultural hub of food and beverage experiences for locals and travellers alike. Mondrian Singapore will be more than a hotel; it will be a destination.”

A collaboration between DP Architects and Studio Carter, Mondrian Singapore will feature a three-story building in a contemporary take on Singapore shophouse building typology. This portion of the hotel features a terracotta roof and colonial-style window shutters, and will include the hotel’s premier guest accommodations in loft suites. There will also be a new, contemporary tower housing the majority of the hotel’s guestrooms as well as a rooftop pool, bar and signature restaurant. The two buildings will be united by an urban oasis landscape deck to remind guests of their location, as Singapore is known as a Garden City.

In addition to the rooftop pool, the hotel will also feature a speakeasy bar with a hidden entrance.

Besides Mondrian Singapore, Accor has recently announced the upcoming opening of Mondrian Shoreditch London in 2Q2021, Mondrian Bordeaux and Mondrian Cannes in France in 2022, and Mondrian Gold Coast in 2023. There will be more announcements coming soon for Mondrian properties in the Dominican Republic, Germany, the Maldives, Puerto Rico, Switzerland, Thailand, and Vietnam.

More of Tokyo to love

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Demand for experience-based travel, particularly in the areas of well-being and the great outdoors, has been growing pre-pandemic, prompting Tokyo’s tourism sector to work hard at securing its share of the market. Opportunities for unique experiences and activities now abound in the Japanese capital, including in rural and off-the-beaten-track parts of the city, giving even the most adventurous and curious travellers something new to try.

As Tokyo has more than 100 rivers and canals flowing beneath her, experiences centred on her waterways have enjoyed particular growth. Tokyo Great Kayaking Tour offers day and evening tours in the canals while Outdoor Sports Club Zac offers SUP (stand up paddle) experiences and tours in the vicinity of Tokyo Sky Tree.

Wide, open landscape on Hachijojima island, Tokyo

Before the outbreak of Covid-19, Tokyo Great Tours, which operates outdoor sightseeing tours on kayaks and bicycles as well as by running, had enjoyed a boom in sales. Yukiko Koezuka, owner and guide, attributed growth to an increase in the number of visitors to Tokyo and demand from repeat visitors seeking new activities.

Once international travel resumes, she expects sales to rebound and continue to experience an uptick as people seek outdoors activities that promote a sense of well-being and allow for social distancing.

“Even during the Covid-19 situation, (local) people who have booked our kayak tours say they feel safe to join as they can keep their distance from others,” she said.

Tokyo is also preparing to welcome more tourists to her subtropical chain of islands, located about an hour by plane from Haneda Airport or up to 11 hours by boat from Takeshiba port in central Tokyo.

Tokyo Metropolitan Government has stepped up its promotion of the archipelago to tourists, while travel marketplaces like Voyagin have packaged itineraries and experiences under the slogan of “Tokyo’s Island Getaway.” These experiences include outdoor pursuits such as hiking, scuba diving and meeting sea turtles as well as classes to make island silk or prepare fresh mountain herbs. There are also night activities such as night snorkelling and a starlight and forest exploration tour.

Tokyo can expect to see more of such unique offerings as travel businesses prepare to attract tourists back in confidence after the pandemic, according to industry experts. Options that allow people to be outside or in small, well-managed groups with infection control measures are likely to be the first to recover, even more so if those options are for something that visitors cannot enjoy elsewhere.

Kyoko Nagano, founder of Mypal Inc, a Tokyo-based agency for Japanese cultural experts and tourism-related business, hopes to resume the company’s vast range of traditional craft, cooking and cultural classes, some of which attracted more than 200 tourists per month in 2019.

Two classes popular for their uniqueness were incense making and kodo (the way of incense), one of the three major classical arts along with sado (tea ceremony) and kado (flower arrangement) that women of refinement were expected to learn in ancient Japan. Kodo involves burning incense and guessing its fragrance.

“Tea ceremony has become popular among tourists, but incense is not so known and there are few teachers of it in Japan,” Nagano said, adding that beginner classes hosted by a 90-year-old kodo master pre-pandemic were mostly attended by travellers from the Middle East and France.

Independent travel options and self-contained or exclusive accommodation are also seeing a boom due to the pandemic.

Jared Campion, founder of Tokyo-based campervan rental company Dream Drive, has seen a rise in bookings in 2020 and expects even better numbers this year.

“Japan has great roads, (many) hot spring bathhouses and amazing places to explore, so (she is) perfect for campervan travel,” he said.

And with so much to see and do in the capital, tourism players are working hard to encourage visitors to travel around rural as well as central Tokyo.

Travellers are going luxe for 2021

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