TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1454

Cambodia’s Koh Rong an easier sell with new luxury resort

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Luxury resorts

The opening of a luxury resort on the Cambodian island of Koh Rong fills a gap in what’s been known to be a backpacker destination, potentially helping inbound operators to lure visitors away from Angkor and extend their Cambodia stay.

In December, the five-star, 67-villa Royal Sands Koh Rong started welcoming guests, said to set the standards for luxury accommodation on the remote island.

With the addition of more luxury resorts in Koh Rong, there is a higher chance upmarket travellers will continue their holidays in Cambodia in the upcoming beach destination instead of hopping to nearby Thailand

Set on 550m of a 6.5km stretch of white-sand beach, the resort features two restaurants, a spa, gym, yoga sala and infinity pool.

Founder and major shareholder, Luzi Matzig, said: “We have created a luxury resort and new standards for the island, which we believe adds a new attraction to Cambodia and encourages visitors to stay in the country for longer.”

While the stretch of beach at Koh Touch in the south has become saturated with guesthouses, the remainder of Koh Rong’s 28 beaches that dot the 78ha island are relatively undeveloped.

Miles Gravett, general manager of Khiri Cambodia, said: “Royal Sands is a welcome addition to the industry and fills a luxury hotel void on Koh Rong, which has long been known as a backpacker destination.

He added: “Royal Sands also happens to be on what I think is one of the best beaches in the world, but this might change as more resorts are built.”

Away from budget accommodation, there is little to offer more upmarket travellers, apart from the three-star Sok San Resort.

Coralie Romano, branch manager at Diethelm Travel Cambodia, said: “We have been longing to become a beach destination, where our clients can extend their stay at the beach in Cambodia after touring the country instead of extending on Thailand’s beaches.”

While Romano said Cambodia is “not still there yet”, she said the addition of Alila Villas Koh Russey and Six Senses Krabey Island later this year – both set on private islands – will help cement Cambodia as a beach destination.

Amadeus unveils interactive video solutions for travel industry

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Amadeus has recently released Amadeus Video Solutions, a video player that allows travellers to make bookings while watching videos.

Amadeus Video Solutions gives brands the ability to embed clickable calls to action and live booking details about attractions, hotels, restaurants and other destination highlights in their videos. This allows travellers to click on the videos as they are playing to find detailed and accurate information about the place they want to discover, including how to get there.

The new video player allows travellers to click on videos as they are playing to discover destination details and book trips all in one place

Originally launched as a prototype called TravelCast in 2017, Amadeus Video Solutions is the result of two years of testing and tinkering led by Amadeus’ Horizon 3 team.

“Until now, there were plenty of interactive video players, but none specifically created for hotels, restaurants and other travel players. Amadeus Video Solutions is a direct answer to this problem which works in the interests of both the traveller and the industry as a whole,” said Steve Kopp, the head of Horizon 3.

For more information visit https://www.amadeus-video-solutions.com.

Sydney-based tours aggregator Livn makes push into India and Asia

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Livn, an aggregator of instantly bookable tours and activities in Asia-Pacific, has announced that it will be expanding into India and Asia while making key appointments and increasing its staff count.

The Sydney-based company has appointed Raja Natesan to lead sales and marketing in India. He joins Livn from Uniglobe South Asia, where he was CEO. He has also held the role of COO at Yatra and Tui India.

Livn is increasing its headcount as it moves into the sales and marketing phase

Meanwhile, Livn’s CEO Mark Rizzuto indicated that they are looking for a similar calibre professional based in Singapore to cover opportunities in South-east Asia.

In addition, Livn strengthened its head office sales, marketing and reservations team by adding seven staff this year, with plans to employ another four. They include Monna Sanner as business development director and Lia Geraissate as Livn’s first marketing manager.

The appointments represent a 50 per cent increase in staff strength as the company now moves into the sales and marketing phase, enabling Livn to “capitalise on the enormous opportunities that exist in the tours and activities space”, said Rizzuto.

The distribution platform now features more than 30,000 products across 3,000 destinations and 196 countries, up from 22,000 products last September, and are on target to reach 45,000 products by June.

The Livn Platform sources its products via an API feed from the world’s leading tours and activities suppliers – everything from city tours and attractions to multi-day trips.

On the distribution front, Livn is entirely focused on the travel trade, only servicing the B2B channel, piping its instantly bookable product to travel agents and online retailers via a single API.

Emperor Cruises crowns triple bay sailings with new Cat Ba itinerary

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Already operating in Vietnam’s Nha Trang and Bai Tu Long Bay, Emperor Cruises will launch a third boutique cruise in the Cat Ba Archipelago, Hai Phong at ITB Berlin.

This new product offers the chance to cruise the Gulf of Tonkin (Lan Ha Bay, Bai Tu Long Bay and Halong Bay) in an all-inclusive cruise, complete with butler service and on-request limousine transfer, which Emperor Cruises says takes the 5B highway from Hanoi to cut down the journey to just 1.5 hours.

One of the company’s boats in Halong Bay

The Cat Ba Archipelago boasts pristine beaches, secluded lagoons, coves, tropical forests and lakes, allowing holidaymakers to swim, kayak and bike to experience the Gulf of Tonkin.

The itinerary also includes the fishing village of Lan Ha Bay, and water sports such as kayaking, squid fishing, snorkeling and wildlife spotting.

On the three-deck ship, suites range from 38 to 70m2, while F&B options include Can Chanh Palace Royal Restaurant for Vietnamese gourmet cuisine, Panorama Restaurant & Lounge Bar on the sundeck for tea, coffee and beverages, as well as the Hanoi Bar 1945, serving up cocktails and a selection of coffees such as egg coffee, café sua da and café den.

The ship also features an outdoor deck complete with plunge pool and private cabanas, the Bao Dai Library for reading and relaxation, The Heritage Spa offering massages and essential oil treatments, a dry sauna, fitness centre and Kids’ Club.

Apart from daily limousine transfers between Hanoi to Cat Ba Archipelago upon request, the Emperor Cruises team can also arrange for private charter airplanes, helicopters or seaplanes.

“Our cruises operate from Got Harbor in Hai Phong on a daily basis for the day cruise, with scheduled one- or two-night programmes such as the Emperor Discovery, Emperor Experience or Emperor Hideaway. In addition, three- to four-night party cruises and private charters for leisure and professionals are available upon request,” said Pham Ha, co-founder of Emperor Cruises.

WIT Startup Pitch Japan & North Asia 2018 now open for entries

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Web in Travel (WIT) has teamed up with Phocuswright in search for two Asia-Pacific travel innovators to help fast-track their business ideas into successful ventures on the global stage.

To qualify, startups have to be below five years old and be related to travel and tourism. Up to 10 semi-finalists will be chosen and coached to present at the WIT Japan & North Asia 2018 Bootcamp on June 28. Three finalists will then be selected for the WIT Startup Pitch Grand Finals to take place during the main WIT Japan & North Asia Conference on June 29.

Softinn Solutions, a travel technology company offering a cloud-based hotel reservation system for small to medium hotels, was the victor of WIT Japan & North Asia Start-up Pitch 2017

The winners of both competitions will each receive a one-year membership into the Phocuswright Innovation Platform. This membership offers access to a diverse network of advisors and its network of innovation partner events.

Also included is one conference ticket for The Phocuswright Conference taking place November 13-15 in Los Angeles. The winner will be invited to participate in a startup day held on November 12, comprising a three- to four-hour programme that includes curated content developed by Phocuswright’s Innovation Advisory Board and Platform Partners. Two companies from this startup programme will be selected to deliver a five minutes of fame presentation during the conference.

“Past WIT Startup pitch winners have gained access to funding opportunities, places in accelerator labs as well as access to mentors to advise them on their business. This year, with the collaboration with Phocuswright, they get a chance to shine on the global stage,” said Yeoh Siew Hoon, founder of WIT.

All submissions are to be sent to vera.lye@webintravel.com by April 15. For more information, visit https://www.eiseverywhere.com/ehome/witjapan-northasia2018/startup-pitch/.

Two-month closure of Boracay threatens livelihoods, decries trade

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The Philippine travel trade is opposing government plans to temporarily close Boracay to tourism as it undergoes rehabilitation from severe environmental degradation caused by wanton violation of building rules and regulations.

While tourism secretary Wanda Tulfo Teo favours the two-month closure of the entire island starting in the lean month of June, which she disclosed during a recent trade meeting, industry leaders warned of negative repercussion to the country’s image, job displacement and economic dislocation.

The trade strongly opposes the DOT’s proposal to temporarily close Boracay

Philippine Tour Operators Association president, Cesar Cruz, pointed out: “Closing Boracay is not simply closing the island, but an iconic destination. Imagine the impact on the tourism industry as a whole as this could be reflective of the other destinations in the country: unsafe, dirty, hazardous, etc.”

As to Department of Tourism’s (DOT) suggestion to urge tourists to visit other Philippine spots instead, Cruz countered that there’s no other destination in the country, except Manila, with the capacity to take in Boracay’s two million tourists.

“The worst-case scenario is if these visitors…decided to go to other countries. Vietnam has already surpassed our two million Korean arrivals. Once they cancel the Philippines in their tour programmes, it will take years to win them back,” Cruz warned.

The Philippine Travel Agencies Association (PTAA) insisted that responsible resort owners that have complied with all government regulations and requirements “should remain open even during the time when Boracay is being rehabilitated”.

PTAA will this month send a team to inspect the facilities of its 18 member resorts in Boracay to see if they are compliant with government regulations and to correct them of any infringement.

However, Tourism Congress of the Philippines’ president Jojo Clemente lamented that one of the bigger issues left unanswered is what would happen to the almost 20,000 workers who may be displaced if Boracay is totally closed.

Aware that over 56 billion pesos (about $1.1 billion) in tourism receipts is at stake with the imminent rehabilitation of Boracay, the DOT is looking at alternative means of employment and livelihood for the 17,737 direct tourism employees.

The DOT office covering Boracay is coordinating with other local government units to relocate employees that may be laid off during Boracay’s rehabilitation. “Those who will be affected can work with the demolition of illegal structures and the construction of the improved sewage system and road infrastructure,” Teo said.

The DOT is also studying tax holidays and incentives for those business and employees affected. Skills development trainings and seminars for front liners and other tourism ambassadors are also being planned.

Affordable fares, love for experiences drive Indonesians’ travel spend

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Japan is a popular destination for Indonesia's outbound travellers; Enkoji Temple in Kyoto pictured

Indonesia’s tourism has steadily risen to become an impressive growth sector, with expenditure for both outbound and domestic trips growing by 10 per cent annually in recent years and surging 15 per cent last year, revealed Indonesia’s major Bank BCA data.

Japan and Singapore are leading outbound destinations among Indonesians while the US has climbed considerably to reach third place, according to BCA.

Japan is a popular destination for Indonesia’s outbound travellers; Enkoji Temple in Kyoto pictured

I Ketut Alam Wangsawijaya, senior vice president consumer business of BCA, said: “This strong performance reflects people’s consumption patterns shifting from ‘goods-based’ to ‘experience-based’.”

Wangsawijaya added that the market was also stimulated by the rise of airlines and hotels offering low prices to travel companies, which could in turn create affordable vacation packages. He believes the trend could persist as many banks now provide installment options for travel spending.

This is reflected in the ASTINDO Fair held last weekend, where members of ASTINDO (Association of the Airline Ticketing Companies in Indonesia) members offered discounts of up to 50 percent for air tickets.

ASTINDO Travel Fair 2018 committee chairman Rudiana, said: “We are optimistic that we will be able to generate transaction value of up to 200 billion rupiah (US$15 million), up 25 per cent from last year’s revenue of 160 billion rupiah.” At press time, the real value was still being compiled.

Putu Ayu Aristyadewi, group vice president marketing and communications of Smailing Tours & Travel agrees that experiential travel is highly sought after by the domestic market. The company hopes to nurture the trend with tailor-made products and better services.

“Even when travellers visit popular destinations like Bali, they still want to (discover) new hidden gems, and we are trying to fulfill it by developing new tours in parts of the island that are less well-known,” she said.

For Smailing Tour, Japan dominates the outbound demand, making up over 40 per cent of the total market. Singapore followed as its second most popular destination in 2017.

STB, CLIA seals three-year partnership to ramp up ASEAN cruising

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Royal Caribbean International's Mariner of the Seas berthed at Marina Bay Cruise Centre in Singapore

The Singapore Tourism Board (STB) and Cruise Lines International Association (CLIA) yesterday announced a new three-year partnership that is aimed at developing the fast-growing cruising industry in Singapore and South-east Asia, marking the global cruise association’s first collaboration with a NTO in Asia-Pacific.

Both STB and CLIA will tap their complementary strengths to undertake travel agent training, augment destination marketing efforts, spur regional port development and exchange technical and regulatory best practices.

Royal Caribbean International’s Mariner of the Seas berthed at Marina Bay Cruise Centre in Singapore

In the first year of the partnership, STB and CLIA plan to conduct travel agent training in priority cruise markets such as Indonesia, Malaysia and India. With the majority of cruise bookings made through travel agents, these training sessions aim to enhance travel agents’ cruise sales skills overall and knowledge of South-east Asia cruises, in particular. The partnership will leverage CLIA’s professional training capabilities and STB’s travel trade networks in the region.

Lionel Yeo, STB’s chief executive, commented: “As South-east Asia’s cruise industry is still in a nascent stage of growth, this partnership draws on CLIA’s expertise, networks and platforms, as well as STB’s strong understanding of regional travel trade and market nuances, to shape and spur growth in this region. We look forward to working closely with CLIA to develop South-east Asia as a vibrant cruising destination.”

“CLIA is committed to supporting the developing cruise industry in Singapore and South-east Asia. Our expertise in travel agent training, knowledge of best industry practices and extensive global networks will complement the STB’s regional expertise,” said Cindy D’Aoust, president and CEO, CLIA.

Cruising in South-east Asia is fast picking up steam. According to CLIA’s most recent Asia Cruise Trends, South-east Asia contributed close to 15 per cent of Asia’s passengers.

Why Thailand’s 10 million travellers could be ‘the next big thing’ in APAC

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Outbound travellers at Thailand's Suvarnabhumi Airport

While outbound travel from Thailand is set to hit 10 million this year, some destinations are still lagging in marketing efforts and visa policies targeting the market, according to a report on The Next Big Thing in Asia-Pacific tourism by Imtiaz Muqbil, executive editor of Travel Impact Newswire.

The report shows that outbound travel from Thailand, including both Thai citizens and the thousands of middle-upper income expatriates, hit 8.2 million trips in 2016, almost double the 2011 figure.

Outbound travellers at Thailand’s Suvarnabhumi Airport

The number is estimated to have crossed nine million in 2017 and is heading for 10 million in 2018, assuming that the global, regional and local geopolitical/economic situation remains stable.

Ease of access will become a major determinant of future destination choice. Japan, which eliminated visas for Thais in 2013, has become the fastest-growing destination for Thai travellers. The destination is followed by South Korea, Taiwan and Russia.

The report observes that these countries are stepping up marketing and promotional campaigns to narrow the significant gaps between the number of their tourists visiting Thailand and the number of Thais visiting their countries.

However, while most Thais know that they can get visa-free access to their neighbours in South-east Asia as as well as to North-east Asian destinations, they still do not realise they can get relatively easy access to several countries in Latin America and Africa, the report says. It hence urges countries on both distant continents to put more focus on marketing to Thai travellers.

The report also blasts the visa application processes for Europe, the UK, North America, Australia and New Zealand as being “insulting, offensive and expensive.”

“Nearly 90 per cent of the documentation required is identical, with complicated variations in the rules and regulations. Technologically, it should be possible for some kind of a single-visa system to be worked out. Aside from being a money-spinning profit centre, it is not clear what security or immigration threats these visa-requiring countries are hoping to alleviate,” the report remarked.

“Some of the questions asked in the application forms are totally irrelevant. The requirement for proof of financial support is also questionable in an era when thousands of well-off Thais are well-armed with credit cards and far better off financially than citizens of the visa-requiring countries.”

South Asian countries are also urged to clean up their visa policies. “South Asia as a whole gets dragged down because only the Maldives gives visa-free access to Thais. India, Pakistan, Bangladesh, Bhutan and Sri Lanka all require visas. Although India and Sri Lanka have online visas, cumulatively, the cost and time factors involved in getting visas reduces the appeal of these countries vis a vis competing countries.”

The report further notes the big gap between the number of airlines flying to Thailand (118 as of the winter 2017/2018 airline schedule) and the number of foreign NTOs having full-time or marketing representative offices in Thailand (only 12). A handful of other countries have separate arrangements such as through appointed GSAs.

Meanwhile, the report highlights the enormous promise of road travel as the completion of the Asian Highway allows Thailand to take advantage of its unique geographical location at the heart of South-east Asia, with strong overland connectivity to Myanmar, Laos, Cambodia and Malaysia.

Switzerland partners WebBeds APAC to boost summertime bookings

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From left: WebBeds Asia Pacific's Daryl Lee, and Switzerland Tourism's Ivan Breiter

As part of a partnership with Switzerland Tourism, B2B travel distributor WebBeds Asia Pacific is extending rewards – from bonus points to the chance to win a fam trip – to agents promoting the destination and its summertime experiences to their customers.

By harnessing WebBeds Asia Pacific’s network, Switzerland Tourism is aiming to increase the volume of Asian travellers choosing Switzerland round the year, encourage travellers to spend longer exploring the country, and expand the range of activities undertaken by Asian visitors in the country.

From left: WebBeds Asia Pacific’s Daryl Lee, and Switzerland Tourism’s Ivan Breiter

Experiences being promoted to the Asian travel trade include visits to alpine peaks and glaciers, trips on the Bernina Express, helicopter sightseeing flights over the Matterhorn and even a journey to the top of Europe on the Jungfrau Railway.

A series of cycling tours are also available, allowing guests to discover Switzerland’s summer scenery. These range from the Light Tour through flat countryside, which is suitable for all ages and ability levels, to the challenging Alpine Tour across mountain passes and deep gorges.

Switzerland Tourism is also highlighting the country’s urban attractions, including Basel’s art scene, Zurich’s innovation, the cultural appeal of Lausanne and the history of Bern, the Swiss capital.

Asian travel agents will be empowered to upsell and bundle hotels and experiences with the Swiss Travel Pass.

Agent members of WebBeds Asia Pacific’s travel trade reward programme, FIT Rewards, will receive three points for every three-night stay in a single booking; four points for four nights; and five points for at least three nights bundled with a Swiss Experience (attraction or Swiss Rail Pass).

The top bookers in each market will be rewarded with special prizes, including the chance to join Switzerland Tourism’s sensational Winter Wonderland in Switzerland VIP Fam trip in December 2018.

To raise awareness among Asian agents, Switzerland Tourism and WebBeds Asia Pacific will conduct joint roadshows across the region. Running for the month of April 2018, this initiative will reach travel agents in seven key markets – Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and the Philippines.