TTG Asia
Asia/Singapore Thursday, 14th May 2026
Page 1438

Luxury hotels in Maldives seek differentiation in a saturated market

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A bird's-eye view of a resort in the Maldives

The luxury market in the Maldives is at risk of being over-saturated, with hoteliers urging greater differentiation among resorts to better compete against competitors.

“The problem with luxury – not only in the Maldives – is that the difference between resorts is just the name on the door,” Sonu Shivdasani, founder and CEO of Soneva, asserted in a recent interview with TTG Asia.

A bird’s-eye view of a resort in the Maldives

Shivdasani said many hoteliers who have built high-end resorts are suffering from their inability to differentiate against one other, apart from the one-island-one-resort concept which is “old news”.

“They are just paying bank loans, (tax) and the island lease rentals. They are not getting a return,” remarked Shivdasani, who launched his first resort, Soneva Fushi, in the Maldives in 1995.

“A lot of these luxury hotels are opening and are surprised that they are not getting the premium rates they had originally projected – because there is no real differentiation,” he added.

Confident he can create a new differentiator to stand apart from the competition, Shivdasani shared that a Soneva property with a concept that does not yet exist in the Maldives is in the works, slated for opening in 2020.

Other hoteliers such as Andrew Ashmore, chief commercial officer at Coco Collection Hotels & Resorts, agree. He said luxury hotels have expanded far too quickly, resulting in the same look and feel, while the “soul of the true Maldives has effectively or will be gone”.

Referring to the return on investment, Ashmore said that while normally the “payback” is around 10 years, it’s now doubling to 20 or even 25 years.

Industry officials said that in the next few months there will be a total of 20 new, top-end resorts. “Most of these have the same type of water villas and restaurants with everything imported,” Ashmore added.

But Suresh Dissanayake, assistant vice president – sales and marketing at Heritance Aarah and Adaaran resorts, remarks that the oversupply situation is a temporary problem and will be sorted out once the airport increases its capacity.

“There is excess supply due to limited influx. And the limited influx is (due to) the limited capacity at the airport. Once the new runway is open and the number of arrivals increase with more flights at the renovated airport, that will take care of increasing room stock,” he said.

Philippine goes deeper with dive tourism marketing

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Eager to grow the country’s thriving dive tourism sector, the Philippine Department of Tourism (DOT) is attending the Dive Resort Travel (DRT) Show Philippines while simultaneously hosting the Dive Travel Mart (DTM) for B2B meetings.

At DTM, Philippine stakeholders like dive centres, shops and resorts will meet with foreign dive tour operators and travel agents for B2B meetings.

This will be the second edition of the Dive Travel Mart

Tourism undersecretary Benito Bengzon, Jr further shared that the DOT has developed other viable segments of dive tourism, such as technical diving and freediving, which will be offered in the B2B meetings.

To develop linkages with foreign buyers, Bengzon said the Philippine booth at the DRT will house at least 50 local sellers representing establishments in various dive destinations all over the archipelago.

The DRT network comprises exhibitors from 48 countries, with each show generating visitor traffic of at least 20,000 dive enthusiasts.

“We look forward to the arrival of some 100 dive travel agents, operators and media from opportunity markets including France, Italy, Spain, the Nordic Region, the Middle East and India,” said Bengzon.

DRT will take place on September 7-9 at the SM Megatrade Hall, Mandaluyong City; while the concurrent DTM will culminate to a 5D4N dive fam tour of selected diving destinations on September 10-14.

Fam-tour participants will choose from dive destinations including Anilao, Batangas; Puerto Galera, Mindoro; Dumaguete, Negros Oriental; Bohol; and Malapascua and Moalbal in Cebu; Siquijor Island; and Southern Leyte.

Admission to the DRT Show is priced at 200 Philippine pesos (US$3.74).

Booking and Didi Chuxing join forces with US$500 million partnership

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A person making a booking on Didi Chuxing

Booking Holdings has invested US$500 million in Chinese ride-hailing platform Didi Chuxing as the two parties enter into a strategic partnership.

With the partnership, Booking Holdings’ brands will be able to offer on-demand car service through their apps, powered by Didi, and Didi customers will have the option to book hotels through Booking.com or agoda.

A person making a taxi booking on Didi Chuxing

Todd Henrich, senior vice president and head of corporate development for Booking Holdings, said: “Didi has clear advantages in technology and scale in the shared mobility industry. We believe that together we can offer smarter transportation services to our brands’ customers, and help Didi’s customers… access the products and services the brands in our company provide throughout the world.”

Stephen Zhu, vice president for strategy of Didi Chuxing, said: “We look forward to seamlessly connecting every segment of the journey and improving everyone’s traveling experience through more collaborative innovation with the Booking brands on product, technology and market development.”

Didi offers a full range of app-based transportation services for over 550 million users and continues to innovate in shared mobility and smart transportation across China, South America, Australia and Japan markets.

Archipelago launches hotel in fast-developing Bogor township

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Archipelago International is expanding to the Bogor Regency in West Java with the opening of The Alana Hotel & Conference Center – Sentul City.

The 271-room and suite property is located in Sentul City, a 3,000ha integrated township situated between South Jakarta and Bogor.

Deluxe Room

Owned by Sentul City, the developer of the township, the hotel is equipped with an all-day dining restaurant with 350 seats, and 15 meeting rooms, including a ballroom for up to 400 people.

The hotel is targeting business events and families seeking weekend getaway. Located an hour’s drive from Jakarta on the Jakarta-Bogor highway, the city serves as an alternative to Puncak or Bandung.

Apart from the swimming pools, other facilities like the gym, spa and kids club will be open by the end of this month, while the Sky Lounge with a capacity of up to 200 people will be ready in October.

Hotel restaurant

Daniel Hutagalung, general manager of the hotel, said: “We have (soft opened) since April and the hotel has been running an average of 68 per cent occupancy.”

Families can also choose from outdoor activities such as archery, shooting, pony riding and dining in the Ah Poong floating market, which is a five-minute walk from the hotel.

“(Visitors) can also do other activities such as flying fox or kite flying at Taman Budaya. We are also cooperating with the Jungle Land Theme Park for special entry fares for our guests,” Hutagalung added.

Furthermore, with the Aeon Mall under construction in the city, which will be the biggest in Asia when it opens in 2019, Hutagalung is optimistic of the hotel performance in the future as Sentul City continues to develop facilities.

Scot Toon takes up Asia MD role at Pavilions

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The Pavilions Hotels & Resorts has appointed Scot Toon as managing director Asia.

The New Zealander first joined The Pavilions in January 2018 under a project capacity as director operations, where he was responsible for a new PMS, finance and POS system roll out across the entire group (Asia and Europe), prior to his promotion.

Toon first entered the hotel industry in 2000 when he joined Hayman Island resort in Queensland. From there, he went on to work with other hospitality brands including Stamford Hotels & Resorts and Per Aquum, where he managed luxury resorts in Sri Lanka, the Maldives and Malaysia.

In 2009, Toon moved to Thailand to become general manager of Paresa Resort in Phuket, before he moving to Kata Rocks Resort in 2014, where he served as general manager of the resort and operations director for its management company, Infinite Luxury.

Upsurge in customised travel demand for Chinese outbound market

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Young, time-strapped tourists in Europe

Chinese demand for customised travel surged 300 per cent in 2017, with European destinations most favoured among those eschewing traditional package deals, according to a joint research by ForwardKeys and the China Outbound Tourism Research Institute (COTRI).

Summer bookings are ahead 13.5 per cent, and there are currently over 120,000 new orders a month, representing a market share of almost 15 per cent, according to the study.

Young Chinese tourists in Paris

Data from ForwardKeys, which predicts future travel patterns by analysing 17 million booking transactions a day, further shows that China bookings for Europe are ahead 10.5 per cent this summer.

Europe – and particularly the UK – are the destinations most favoured by the new breed of Chinese travellers opting for customised holidays.

This group of travellers tend to be younger than average, “money-rich and time-poor”, ForwardKeys observes. They are prepared to pay more than average for the chance, for instance, to stay in a glass igloo in Finland or propose to their partner in front of the Eiffel Tower.

And according to Chinese OTA Ctrip, travellers customising their holidays typically spend around US$400 per person per day, a number set to grow further.

Until recently, mass-market package tour groups from China drove inbound volumes for destinations, but their spending was limited to famous landmarks during high seasons. Ctrip says the trend is to make customised travel an “affordable luxury”, available to more Chinese.

Wolfgang Georg Arlt, COTRI founder, said: “Europe is a perfect example of destinations that have great potential to fulfil the demand for customised travel from China, owing to its rich history and broad cultural diversity.”

ForwardKeys CEO and co-founder, Olivier Jager, added: “There is a bright future for organisations involved in Chinese travel to Europe. As a longhaul destination, Europe has the largest market share of Chinese outbound travel, receiving 9.3 per cent of the market. Over six million Chinese citizens visited Europe as their first stop in 2017; and our figures show more growth this year.”

With the growing popularity of customised holidays, the demand for travel service providers has not waned, Arlt remarked.

“Visas, entry tickets and transport can be difficult for individual travellers to arrange by themselves and even more so in the face of language barriers. The time difference and varied ways of communicating can present complications to those travellers who are making their own arrangements. Accordingly, there is a strong demand for travel professionals to provide extensive travel services.”

World Expeditions seizes majority share in Blue Mountains Adventure Company

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Canyoning

Australia’s World Expeditions Travel Group (WETG) has acquired a majority shareholding in the Blue Mountains Adventure Company.

Blue Mountains Adventure Company operates day-long canyoning trips in the Blue Mountains, particularly the lesser known canyons such as Wollangambe, Serendipity and Yileen. It handles small group adventure – with groups of friends, schools and corporate groups making up the majority of the 4,000 clients it hosts each year.

Canyoning is at the company’s core, but with the acquisition, it will be developing a range of guided trips 

The acquisition, which takes the number of brands within WETG to to 13, provides World Expeditions with a new operational base near Sydney, complementing its existing domestic operations in Alice Springs, Darwin and Launceston.

According to World Expeditions CEO, Sue Badyari, the company plans to develop a range of guided and self-guided walking trips in the Blue Mountains region, while remaining committed to its canyoning specialisation.

“World Expeditions has had a long held desire to have an operational base in the Blue Mountains and the acquisition provides that with its Katoomba office, allowing us to provide even more opportunities for our guide team to have year-round employment, with operations based out of four Australian centres,” Badyari said.

The Blue Mountains Adventure Company director, Dylan Jones, will stay on with the business for the next 12 months.

Hilton Phuket Arcadia Resort & Spa welcomes new GM

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Hilton Worldwide has appointed Markus Kosch as general manager of the Hilton Phuket Arcadia Resort & Spa.

Kosch was most recently general manager of Conrad Guangzhou.

A 22-year veteran in the hospitality industry, Kosch began his career with Hilton Worldwide at Hilton Shanghai. In 2012, he served as cluster general manager of several Hilton properties in Sanya-Haitang Bay and Dalian.

Tech giants Google and Alibaba are bigger travel threats than ever

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Travel tech players not the only competition

While much attention in the travel industry has been given to “disrupters” like Airbnb and Uber, the continual foray of tech giants into the travel space is increasingly posing a bigger worry for industry players in the longer term.

The huge growth potential in the online travel space, particularly in Asia-Pacific, is attracting attention from non-travel players, noted Rob Brown, Travelport’s group vice president and managing director – OTA, speaking during a panel at the recent Travelport Live conference in Bangkok.

Travel tech players not the only competition; Google is fast making inroads with the all-important data advantage on it side

“We’re not looking at competition among ourselves – which OTA is growing the fastest or online versus offline,” he remarked.

“Competition is really coming from big technology players. Certainly, Google and Alibaba are already very much in the travel space, but many other companies are coming along as well.”

A poll conducted during a panel discussion at Travelport Live revealed that most attendees regarded Google the biggest threat to travel brands, more so than other tech companies like Facebook, Amazon, Alibaba or Tencent.

As Google fleshes out its flight and hotel comparison tools, Expedia is feeling the heat too, said James Marshall, the OTA giant’s vice president, transport partner services, Asia-Pacific.

Search engine heavyweights such as Google and Baidu are perceived as a major threat

“We have a complex relationship with Google. We are probably one of their biggest customers but we’re in a way competitors; they have Google Flights and we work with them. We work as competitors providing content but as competitor they’re also great source of business sources for us,” he conceded.

Gawin Tsang, e-commerce manager, IT department, Nan Hwa (Express) Travel Service, a B2B travel wholesaler in Hong Kong, is also wary of Google’s travel push. “Google is already a competitor. Everyone can get info easily through search,” he said.

“The more channels that Google gets into, the harder it is for us to survive. We need to sell more to get the same revenue,” remarked Tsang.

He pointed out that both Apple and Google already own 90 per cent of the mobile ecosystem, which allow these two tech giants to easily capture travel data and get insights on what they’re looking for. “It’s only a matter of how, not when,” he said.

Amid intensifying competition, Brown urged travel players to do an “outstanding job with data”, in order to better deliver customer personalisation in an age where travellers are valuing experiences over assets.

Questioned Brown: “We need to stay relevant. Do you want to be an innovator and come along for the journey or be left behind?”

Alipay and STB join forces to market Lion City to Chinese travellers

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Alipay and the Singapore Tourism Board (STB) are broadening their partnership with the launch of joint marketing activities to promote Singapore and drive tourist spending among Chinese visitors.

The marketing activities are designed to incentivise Alipay users, through rewards and discounts, to spend across different types of tourism businesses such as retail, F&B and attractions, further boosting their spending in Singapore.

China is Singapore’s (pictured) top market both in terms of tourism receipts and visitor arrivals

Alipay and STB will also create tailored itineraries that are aligned with STB’s new Passion Made Possible brand. These itineraries are meant to encourage Alipay users to “pursue their passions by exploring and discovering new attractions, dining and shopping experiences”. It will also give them more reasons to visit and spend more in Singapore.

Additionally, the partnership is expected to leverage Alipay’s insights to deepen STB’s understanding of Chinese visitors’ consumer behaviour.

Since signing an MoU last September to explore co-investing in joint-marketing initiatives to encourage Chinese tourists to spend with Alipay while in Singapore, the payment platform has experienced double-digit growth in user spending.

China has also become Singapore’s top market in 2017 for both tourism receipts and visitor arrivals, contributing S$4.2 billion (US$3.1 billion) in tourism receipts and 3.2 million visitor arrivals.

“We hope to continue to broaden over time our partnership with Alipay to explore more innovative marketing initiatives in the areas of content, digital and technology to further enhance the Chinese visitor experience,” said Jacqueline Ng, director, marketing partnerships & planning, STB.

“Singapore is a favourite destination for Chinese travellers. According to research released by Nielsen last year, it is one of Chinese tourists’ top 10 preferred travel destinations in the world… At the same time, we are excited to connect more merchants in Singapore with Chinese tourists and be discovered by them through the app,” commented Cherry Huang, general manager, cross-border business for South and South-east Asia, Alipay.

According to the recent Nielsen report, jointly released with Alipay, over 90 per cent of Chinese tourists would consider using mobile payments when traveling overseas if more overseas merchants accepted them.