TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 1434

Malaysia-Tencent partnership targets Chinese travellers

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Partnership with Chinese Internet giant part of the Malaysia Smart Tourism 4.0 Initiative

The Ministry of Tourism and Culture Malaysia (MOTAC), together with its promotional arm Tourism Malaysia, will collaborate with Tencent Holdings – China’s tech titan behind super app WeChat and mobile payment platform WeChat Pay – to create a digital tourism economy to attract Chinese outbound travellers to the country.

Siew Ka Wei, chairman of Tourism Malaysia, said: “We are working with Tencent Holding, which is the fourth most valuable Internet company in the world, to promote Malaysia to the 1.4 billion Chinese population.”

Partnership with Chinese Internet giant part of the Malaysia Smart Tourism 4.0 Initiative

This digital content production and promotion platform, known as the Malaysia Smart Tourism 4.0 Initiative, is described by Malaysian tourism and culture minister Mohamed Nazri Abdul Aziz as “a key development and game-changer that will transform our tourism industry and take us to the next level”.

The initiative includes the creation of 40 five-minute videos that showcase unique holiday experiences in Malaysia including gastronomy, soft adventure, resorts and beaches, history, culture and heritage.

Siew said Tencent Holding staff will be in Malaysia to shoot the videos in May and the videos will include comments from key Chinese influencers. The videos will go live on the Tencent platform in July.

Targeted at the growing number of FIT travellers from China, there will also be links for holiday makers to book their holiday packages online.

China is currently the top medium-haul market to Malaysia and the third largest tourist source market after Singapore and Indonesia, while Malaysia is among the top 10 Asia-Pacific destinations preferred by Chinese tourists.

Last year, a total of 2.2 million Chinese tourists visited Malaysia, a growth of 7.4 per cent over 2016. Through this digital initiative, MOTAC and Tourism Malaysia hopes to attract eight million arrivals by the year 2020.

New Bali’s power Accor’s development pipeline in Indonesia

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Pullman headed for Mandalika in Lombok

As it marks 25 years of operation in Indonesia, AccorHotels is readying to venture deeper into the country, including “New Bali’s” such as Mandalika (Lombok) and Labuan Bajo (Komodo), to meet its development pipeline of 94 projects.

AccorHotels is on track to reach 200 hotels in Indonesia by 2020, a goal set up two years ago, said Garth Simmons, AccorHotels’ COO for Indonesia, Malaysia and Singapore, speaking at a media briefing in Jakarta on Tuesday.

Pullman headed for Mandalika in Lombok

“We see the importance of having new destinations beyond Bali and in support of the government’s focus on developing 10 new destinations,” said Simmons.

AccorHotels currently operates 115 hotels and more than 23,000 rooms in 36 cities across the country, with the bulk located in the key business and tourist cities.

Rio Kondo, AccorHotels’ vice president of development for Indonesia and Malaysia, shared: “Jakarta has the biggest number of our properties. We operate 32 hotels (nearly 3,000 rooms) and 15 more in the pipeline. Bali comes second with 21 hotels (more than 2,000 rooms) and 10 more properties in the pipeline. In Central Java we operate 12 hotels (2,000 rooms) and nine more to come.”

The group is developing Pullman Mandalika, with 251 rooms and direct beach access, targeted to open in 2021, according to Rio. Meanwhile, the cliff-top Mercure Komodo Labuan Bajo, with 200 rooms, is scheduled for a launch in 2020.

AccorHotels has also signed its first hotel in Bengkulu and taken up the management of Nexa Hotels in Bandung, owned by Telkom Indonesia.

Rio added: “We are in talks for hotels in Tanjung Kelayang (Belitung), Borobudur (Central Java), Lake Toba (North Sumatera) and Kepulauan Seribu (Thousand Islands, Jakarta).”

Other key projects in the pipeline include the 236-room Pullman Ciawi Vimala Hills in Ciawi, West Java (opening December 2018); the 241-room Grand Mercure Surabaya and the 165-room Ciwaruga Botanica Bandung-M Gallery (latter two opening in 2019).

“We will also have the first Novotel Suites, a serviced apartment concept for extended stay, in Malioboro, Yogyakarta. We are expecting this 290-room property to open in 4Q of this year,” Rio continued.

Besides, AccorHotels expects to roll out recently acquired as well as newly created brands to Indonesia, including Swissôtel, Mama Shelter and 25 Hours Hotel.

Update: The article misstated the number of hotels in Indonesia that AccorHotels targets to reach by 2020. It should be 200, not 2,000.  

HNA Group wants to check out of Hilton

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HNA progressively dropping stakes in Hilton-related assets
HNA progressively dropping stakes in Hilton-related assets

Following the shedding of assets in recent months to pay down debts, China’s heavily indebted HNA Group now plans to sell some or all of its US$6.3 billion stake in Hilton Worldwide Holdings, Reuters reported.

The sale was announced on Thursday through a regulatory filing with the US Securities and Exchange Commission, coming just after last month’s sale of stakes in two other Hilton-related companies: Park Hotels & Resorts and Hilton Grand Vacations.

HNA Group bought a 25 per cent stake in Hilton from Blackstone for around US$6.5 billion to become its biggest shareholder in 2016. The Chinese conglomerate currently owns 26.1 per cent of Hilton.

No details were available on when or to whom HNA would sell its Hilton stake, or the size of the divestment, according to Reuters.

Princess Cruises appoints first head for Asia

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Stuart Allison's scope of responsibilities expanded from Australia and New Zealand to APAC

Carnival Corporation has announced leadership changes within Princess Cruises related to certain business units and its operations in Asia, including the promotion of Stuart Allison from vice president for Australia and New Zealand to senior vice president, Asia-Pacific planning and operations.

Continuing to be based in Sydney, he will be directly responsible for Carnival’s China, Japan, Taiwan, Korea, Hong Kong and Singapore business, while retaining revenue and operations oversight for the Australia and New Zealand business.

Stuart Allison’s scope of responsibilities expanded from Australia and New Zealand to APAC

He will report to Deanna Austin, newly appointed chief commercial officer for the Princess Cruises brand, who currently leads global deployment and revenue management.

In addition to her current work, Austin has assumed overall responsibility for the commercial management for the Princess Cruises brand in 12 offices in the UK, Australia, China, Japan, Taiwan, South Korea, Hong Kong and Singapore, as well as international sales through Princess Cruises GSAs.

Austin will continue to report to Jan Swartz, group president, Princess Cruises and Carnival Australia.

As well, former executive vice president, international operations for Princess Cruises, Anthony Kaufman, has been appointed executive vice president, professional services and CFO, for four business units of Carnival Corporation – Princess Cruises, Holland America Line, Seabourn and Carnival Australia.

Reporting to Stein Kruse, CEO of the four business units, Kaufman will oversee financial planning and reporting, financial analysis, accounting, tax and the financial strategy for this group.

New Bangkok attraction to offer ‘window’ into Thailand’s 77 provinces

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A new US$20 million cultural and retail attraction headed for Thailand’s upcoming Iconsiam development is promising to bring together 3,000 traditional businesses and craftsmen from the country’s 77 provinces in a single destination.

Chadatip Chutrakul, CEO of Siam Piwat and director of Iconsiam, said: “SookSiam is like a window into every province and into every corner of Thailand… The outlets at SookSiam are real stores that all have real counterparts in towns and villages around Thailand and which are transposed into SookSiam.

Sook Siam to feature stores selling regional products with real counterparts in local villages and towns

“Within SookSiam are outlets of varying types that are built in the style of their respective regions, and which offer regional specialties, whether they be crafts, foods, beverages or services that are unique to that region,” she said.

To bring the local towns to life, the attraction will leverage technology and and interactive virtual reality software, Chayapong Naviroj, CEO of SookSiam, added.

Explaining the “co-creation” model, Luckana Naviroj, who is producing and curating the attraction, said: “Everything special being presented at SookSiam is created by someone somewhere else in Thailand. We ‘co-create’ with them by adding our knowledge of consumer preferences and supporting them with innovation as well as with retailing and marketing techniques based on our insights into the needs of Thai and foreign visitors. We also assist them in ‘curating’ the selection and the presentation of their offerings, adding value to their intellectual property and proprietary skills.”

SookSiam will span 1.6ha in the US$1.7 billion Iconsiam, a mega riverside project scheduled to open at the end of this year.

MakeMyTrip partners India’s leading e-commerce player

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Partnership follows last month's announcement that Flipkart was entering the travel retail business
Partnership follows last month’s announcement that Flipkart was entering the travel retail business

Indian OTA MakeMyTrip has partnered the country’s largest e-commerce marketplace, Flipkart, with the aim of leveraging the latter’s consumer base to drive online bookings in travel services.

The partnership will start with a roll-out of domestic flight bookings in the next few weeks, followed by hotels, bus and holidays bookings.

Commenting on the partnership, Deep Kalra, founder & group CEO, MakeMyTrip, said: “This partnership will help us reach out to an even wider consumer base and further open up the online travel market.”

In turn, the partnership furthers Flipkart’s goal of being a one-stop destination for all digital transactions online, Kalyan Krishnamurthy, CEO, Flipkart said.

Singapore travel startup welcomes tourism veterans as strategic advisors

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New members of Wegogo's advisory team, Kathleen Tan (left) and Robin Yap

An online travel startup targeting Chinese users via WeChat, Wegogo, is adding two notable names from the travel industry to its advisory team as it enters a new phase of development.

Former CEO of an AirAsia-Expedia joint-venture and currently AirAsia’s president of China, Kathleen Tan is joining the Singapore-headquartered company as strategic advisor.

New members of Wegogo’s advisory team, Kathleen Tan (left) and Robin Yap

Tan, who has been been credited for AirAsia’s success in China, has further made an undisclosed personal investment in the start-up.

Wegogo is also welcoming Asia president of The Travel Corporation (TTC), Robin Yap, as strategic advisor.

A seasoned professional in B2B travel, Yap, in his role at TTC, oversees 25 travel brands – including Insight Vacations, Trafalgar Tours, Contiki Holidays and Uniworld Cruises – in 14 countries.

Yap was previously with Singapore Airlines and now sits on the advisory council of PATA.

A social trip sharing platform on WeChat connecting travel businesses and hosts to Chinese users, Wegogo has offices in China, Singapore, Thailand and Malaysia.

The company’s next phase of development includes incorporating blockchain technology to the app-in-app WeChat offering, according to chairman of Wegogo Wong Toon King.

Wegogo’s WeChat app has seen over 5,000 bookings for 400 activities in 10 islands across Asia. With the upcoming launch of Android App, the start-up aims to cover 125 island destinations and offer 16,000 activities by 2020.

Update: The article has been amended to reflect Kathleen Tan’s current position at AirAsia. 

When beautiful turns ugly

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The degradation of one of the Philippines’ most pristine beach destinations into a ‘cesspool’ – a term used by Philippine president Rodrigo Duterte – is a bitter lesson on the need to keep the country’s tourist destinations from falling prey to unbridled growth, lax enforcement and insatiable greed.

In February, Duterte threatened to close Boracay, following which the Department of Environment and Natural Resources, Department of Interior and Local Government, and the Department of Tourism found that many establishments on the island were violating rules and regulations, including the 25m easement from the shore, lack of septic tanks, and illegal building on protected lands.

The three government agencies  recommended a drastic move in March: close the island for six months beginning April 26.

Shocked by the short notice, absence of rehabilitation details and lack of consultation, local stakeholders took a united stand in pleading with the government to reconsider the closure and instead rehabilitate Boracay in phases.

They proposed giving the island’s stakeholders 60 days from April to May to clean up, rectify their mistakes and rehabilitate their respective properties.

Some trade players, however, feel that short-term pain is necessary for long-term gain. Ritchie Tuano, general manager, Asiareps Travel Services, opined: “I (tend to) agree with a total shutdown – maybe not for a year… but on a short-term basis to expedite the cleanup and rebuilding.”

But many believed that the planned closure of Boracay is not the solution. “I don’t believe you can close an entire destination. That would be catastrophic economically,” maintained Bill Barnett, managing director of hotel and hospitality consultancy C9 Hotelworks.

Indeed, according to data from Boracay Foundation, over 17,000 hospitality employees stand to lose their job, plus around 17,000 from the informal sector, such as tattoo artists, vendors and beach masseurs.

The economic repercussions of a closure would be hefty not just for Boracay, which last year drew two million visitors and 59 billion pesos (US$1.1 billion) in tourism receipts, but the country’s image as well.

What then are some alternative ways to bring a semblance of sustainability to Boracay – and other destinations in peril?

Philippine Tour Operators Association (Philtoa) president Cesar Cruz,  said a lot rests on better government planning and tighter implementation of laws and regulations.

Cruz said the country has not learnt from its past mistakes, citing the case of Puerto Galera in Oriental Mindoro, a once-pristine beach destination that has since lost its tourism appeal due to disregard for the environment and management.

Another glaring example is the upmarket West Cove resort in Boracay, a 1,000m2 project that was illegally built on five rock formations. The resort was recently closed for operating without the required permits over the years.

How could the local government and other government agencies have overlooked the flagrant violations of such a large-scale project for so long, asked an incredulous travel agent.

The lack of planning and regulation at tourist destinations in many less developed countries typically boils down to “a broad disconnect between government agencies and (the absence of a coordinated) effort between the national and local levels”, Barnett stated.
“It’s fragmented and the result is absolute chaos as we are seeing in many Asian nations,” he added.

Barnett recommends Asian governments to look at long-term planning, designate certain areas for large-scale tourism and some for lower imprints. Zoning is a key concern, as is issuing and controlling hotel licensees.

“Look at how Hong Kong and Singapore do this. It’s part of public sector planning and goes across tourism lines to land development, infrastructure, taxation and licensing,” said Barnett.

Meanwhile, Paul So, secretary general of the Philippine Travel Agencies Association (PTAA), underscored the need to advocate the importance of tourism sustainability to local government units, as popular destinations like Sagada, Banaue, Baguio and Puerto Princesa are becoming overcrowded due to mass tourism.

“They don’t understand that they have to protect the environment,” lamented So, who was  at press time trying to talk to local government units in the Cordillera.

AA Yaptinchay, general manager of Kirschner Travel Manila and one of the few marine wildlife experts in the Philippines, noted that the country’s coastal and terrestrial destination are “experiencing some level of unsustainability”.

Examples range from whale shark provisioning programmes in Oslob, Cebu, to overdevelopment in Coron, Moalboal, Puerto Galera and El Nido, and overtourism in Mount Pulag and Sagada.

Yaptinchay said: “The Philippines’ best tourism assets are its natural, beautiful islands. But islands are fragile ecosystems with their coral reefs, seagrass, mangrove, beach habitats and biodiversity… Any destination should factor (sustaining these ecosystems) into development. (But) we tend to alter natural beauty for our convenience and comfort and this is where the problem starts.

“Sites and destinations have carrying capacities that need to be determined and followed. Corruption plays an important (factor) in this problem,” Yaptinchay continued.
The importance of sustainability is clear. But the government’s plan to close Boracay for rehabilitation and to ensure sustainability, while also approving the construction of two casinos and a mega hotel – all with Chinese investments – has struck some as doublespeak.

It’s confusing times for tourism in the Philippines. It remains to be seen whether there’s the political will to save Boracay, whether restoring it back to health will require its closure, and whether this concern for sustainability will reverberate to other ailing destinations.

Keeping TTG Asia in shape

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People sometimes ask us, ‘How long has TTG Asia been in the market?’ And all the time, we’d be pausing and scratching our heads thinking how long. We’re having so much fun covering the industry for the monthly print and the daily news online, that we don’t think about how old we are. The travel business gets more exciting year after year and, much like falling in love, the excitement keeps us feeling young and alive always.

Age really does not matter but for the sake of an answer, can you believe that we’re going to be 45 years old next year? We can’t believe it ourselves. Seems only yesterday that we celebrated our 40th anniversary with the year-long theme, 40tude.

TTG Asia redesign

We will of course be planning our 45th bash soon but for now, we thought we’d give you a refreshed TTG Asia – our version of a nip and tuck to iron out the wrinkles and keep us looking youthful, attractive, friendly, interesting and entertaining.

We hope you will like the new look for TTG Asia monthly, coming after last year’s relaunch of TTG Asia online and e-daily news.

But more than just a cosmetic surgery, if you look beyond the re-design, you will see that we have revamped our destination reports from this issue on and, beginning next issue, there will also be new columns, including pages dedicated to customer service and travel technology.

Our destination reports have been expanded to include coverage of more places within a destination; a new focus on innovative tours and activities; and a bigger drive to spotlight travel entrepreneurs or industry players who have a new business model or idea, just to name a few debut pages.

While we cover travel technology regularly online and through several special reports in the printed issue, we hear you – you want more, and you want it in the form of short, concise, easy-to-digest articles. Actually, you want all our articles to be shorter, more concise, easier to digest, without losing depth. You are demanding!!!

We do understand, dear reader, that you are time-starved and information-overloaded. So we’ll do our best to give you what we privately dub a ‘digestive biscuit’ experience: a read that goes down well quickly, yet is complete, wholesome, satisfying.

But of all the feedback we’ve heard from you, none is louder than your need for a dedicated focus on customer service. You’re so hungry for more guidance and information customer service.

So we’ve come up with several sections for this new column, including one called Troubleshoot – a specific issue a travel professional has faced on the job and how it was handled. And another named Say that again? – client requests that make an agency do a double take.

We’ll also take a look around the world of examples that show why travel agents are still needed – and, hey, why they aren’t – so you can learn from both the good and bad. And if we encounter a great or bad service ourselves while on the job, you can be sure we would be extracting the customer service lessons from it for you.

We want to continue to hear from you, so that we can keep improving, keep being your trusted, relevant read since over four decades and in the decades to come.

We intend to be forever young. 🙂

AccorHotels snaps up stake in South Africa’s Mantis Group

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Draycott Hotel

AccorHotels has acquired a 50 per cent stake in South Africa-based Mantis Group, a collection of privately owned, managed and branded five star properties and lodges located around the world.

The Mantis network features 28 managed properties, plus a global network of branded hotels and residences, including boutique villas and flagship properties such as Founders Lodge – a South African game reserve in the Eastern Cape, Mantis St Helena – a boutique hotel on the remote island in the Atlantic Ocean, as well as the Draycott Hotel in London.

Draycott Hotel

Sebastien Bazin, AccorHotels’ chairman and CEO, said: “Mantis is a pioneer in customised, one-of-a-kind travel services in some of the most imaginative hotels across the world. With this strategic partnership, we are reinforcing the group’s footprint in Africa.”

This strategic partnership is accompanied by the launch of Community Conservation Fund Africa (CCFA), a non-profit organisation which aims to amplify both groups’ commitment towards preventing the accelerating decline of Africa’s wildlife and bringing together three internationally renowned conservation organisations – Wilderness Foundation, Tusk Trust and African Parks.

The partnership agreement is subject to regulatory approvals.