Tag: AI

Take a look at the megatrends in travel technology and their potential to transform the industry.

Chatbots, fuelled by artificial intelligence, are becoming a viable customer service channel. How do they stack up against live staff for travel agencies?

We’re living in such exciting times now. Travel technology continues to evolve at a dizzying pace which, aided by connectivity, artificial intelligence (AI), automation,...

While artificial intelligence (AI) has made headlines in the past year, some members in the travel circle believe that the platform is “overhyped” and...

Kate, an intelligent check-in kiosk that autonomously moves to busy areas to alleviate congestion, is being trialled at Kansai International Airport. Through artificial intelligence and...

Booking.com is expanding its pilot on a service and support chatbot, the Booking Assistant, which is now available to English-language bookings and can handle 30...

Expedia Inc predicts that voice will trump over chatbots and artificial intelligence as the biggest disrupter in travel in the near term. The company, which...

Artificial intelligence (AI) took centre stage at yesterday’s ITB Asia 2017 Opening Keynote presentation, with industry leaders urging smaller travel and tourism players to...

Sabre Corporation says it has developed the hospitality industry’s first analytics platform that uses artificial intelligence (AI) to help maximise total hotel revenue. Combining AI,...

Hen na Hotel Travel agency H.I.S. is on its way to open at least two robot hotels in Japan this year, after some 80,000 guests...