TTG Asia
Asia/Singapore Monday, 9th February 2026
Page 943

Indian outbound agents in dire straits as local infections soar

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With over four million Covid-19 cases, India is now the second nation worst hit by the pandemic, rendering its residents among the least welcomed by overseas destinations and adding to the woes of India’s struggling outbound agents.

India now has over four million Covid-19 infection cases

Indian travellers have been barred by most countries, including Malaysia which imposed a ban on September 1.

Outbound travel agents told TTG Asia that even if the Indian government were to allow scheduled international flights to operate, outbound possibilities would remain low.

K Vijay Mohan, managing director of India’s Holiday World added that the Indian outbound demand was also challenged by tougher travel requirements today. “Thailand will only allow in passengers who stay in the country for a minimum of 30 days, while Indonesia has further delayed her reopening till the year-end,” he elaborated, adding that most Indians would not be travelling overseas any time soon.

Stifled travel demand has forced some Indian outbound travel agents to seek revenue elsewhere, with some turning to the domestic tourism market or looking outside of the travel and tourism industry.

A travel agent, who has requested for anonymity, told TTG Asia that he is now dealing in household cleaning products which are in great demand today.

“What else is one supposed to do when there is hardly any chance of outbound sentiments improving in the near future?” he rued.

Mohan said: “It is a very challenging time for outbound travel agents who have had no income for the last nine months. Majority of them thought in March that things would open up come September. But now, things are still closed and may remain so for the whole year.

“To make things worse, the central government will be collecting five per cent income tax at source (TCS) from travellers buying an outbound tour package beginning October 1.”

Naveen Manchanda, president of the Indian Association of Travel and Tourism Experts, said: “If the government doesn’t announce a bailout soon, a large number of outbound travel agencies will be wiped out.”

Bangkok’s first Aman to rise in 2023

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9th Floor Infinity Pool, Aman Nai Lert Bangkok

Luxury resort brand Aman has signed a long-term partnership with Nai Lert Park Development, a subsidiary of Nai Lert Group, to manage Aman Nai Lert Bangkok, which will comprise of branded residences as well as a luxury hotel slated for completion in 2023.

Aman Nai Lert Residences Bangkok is slated to break ground in 4Q2020, and will hold its formal sales launch on September 10. A preview gallery of the residences has also been newly completed in time for the launch.

Aman Nai Lert Bangkok will feature residences and a hotel, with an infinity pool among its many facilities

Nestled in the century-old tropical gardens of Nai Lert Park, Aman Nai Lert Bangkok will offer 42 residences and a 52-suite hotel.

Set to occupy floors 11 to 28 within a 36-storey edifice in Nai Lert Park, Aman Nai Lert Residences Bangkok will offer one-, two-, and three-bedroom units and penthouses with a private entrance, most also featuring private terraces.

Exclusive residents-only facilities include a dining room and lounge, a garden lounge with a library and business centre, an infinity swimming pool, a fitness centre and yoga/pilates studio, a kids’ club and a children’s swimming pool, as well as a private garden within Nai Lert Park.

Additional offerings at the pet-friendly property are the Nai Lert Butlers, in-residence spa and salon, sommelier, chef and dining services, and “away from home” maintenance.

Meanwhile, floors 9 to 19 will house 52 Aman Nai Lert Bangkok hotel suites along with Arva, Aman’s Italian all-day dining concept; Nama, a Japanese restaurant; the Aman Cigar Club; and a 1,500m2 Holistic Wellness Centre, which will include a medical clinic, a wellness lounge, and a spa house.

Qatar Airways equips 100 aircraft with GX Aviation

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Qatar Airways

Qatar Airways has rolled out its Super Wi-Fi service across 100 aircraft, making it the airline with the largest number of aircraft in Asia to be equipped with high-speed broadband.

Airbus A350-900 aircraft A7-ALC became the 100th member of the Qatar Airways fleet to be fitted with the service using the GX Aviation technology from global mobile satellite communications provider, Inmarsat.

Qatar Airways has launched its 100th aircraft equipped with high-speed broadband 

Set to be installed across the airline’s fleet, the feature which was launched in 2018 enables passengers to browse the internet, check social media, stream videos, and more.

Qatar Airways passengers on flights fitted with GX Aviation can receive up to one-hour free access to the Super Wi-Fi service, with the option to purchase full-flight access if needed.

Meliá hires cluster DOSM for two Thailand properties

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Meliá Hotels International has named Christian Lueke as the cluster director of sales and marketing (DOSM) for its first two properties in Thailand.

In his new role, Lueke will oversee sales and marketing at Meliá Koh Samui, which opened in January this year; as well as Meliá Chiang Mai, slated to open early next year in the kingdom’s mountainous north.

A hospitality veteran with three decades of industry experience across Europe, Asia and Africa, the German has worked in Thailand for 14 years, most recently as Minor Hotels & Resorts’ regional director of sales for Southeast Asia.

Before that, he was the Bangkok-based cluster DOSM for Hyatt Hotels, overseeing Park Hyatt Siem Reap, Park Hyatt Maldives Hadahaa and Hyatt Regency Phuket.

His previous roles also include stints as the DOSM for Destination Properties; the cluster DOSM at Courtyard By Marriott responsible for resorts in Surin, Patong, Kamala and Hua Hin; as well as the group DOSM for the Onyx Hospitality Group, formerly Amari Hotels and Resorts.

Indian outbound agents in dire straits as local infections soar

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With over four million Covid-19 cases, India is now the second nation worst hit by the pandemic, rendering its residents among the least welcomed by overseas destinations and adding to the woes of India’s struggling outbound agents.

Indian travellers have been barred by most countries, including Malaysia which imposed a ban on September 1.

Indian medical staff at City Hospital, a designated Covid-19 centre in Delhi

Outbound travel agents told TTG India that even if the Indian government were to allow scheduled international flights to operate, outbound possibilities would remain low.

K Vijay Mohan, managing director of India’s Holiday World added that the Indian outbound demand was also challenged by tougher travel requirements today. “Thailand will only allow in passengers who stay in the country for a minimum of 30 days, while Indonesia has further delayed her reopening till the year-end,” he elaborated, adding that most Indians would not be travelling overseas any time soon.

Stifled travel demand has forced some Indian outbound travel agents to seek revenue elsewhere, with some turning to the domestic tourism market or looking outside of the travel and tourism industry.

A travel agent, who has requested for anonymity, told TTG India that he is now dealing in household cleaning products which are in great demand today.

“What else is one supposed to do when there is hardly any chance of outbound sentiments improving in the near future?” he rued.

Mohan said: “It is a very challenging time for outbound travel agents who have had no income for the last nine months. Majority of them thought in March that things would open up come September. But now, things are still closed and may remain so for the whole year.

“To make things worse, the central government will be collecting five per cent income tax at source (TCS) from travellers buying an outbound tour package beginning October 1.”

Naveen Manchanda, president of the Indian Association of Travel and Tourism Experts, said: “If the government doesn’t announce a bailout soon, a large number of outbound travel agencies will be wiped out.”

SIA to shed 4,300 jobs amid virus fallout

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New hotels: One&Only Desaru Coast, Sheraton Belitung Resort, and more

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One&Only Desaru Coast Rainforest Grand Pool Suite Bedroom Plunge Pool

One&Only Desaru Coast, Malaysia
Located in Johor, this is the first One&Only resort in Asia. Accommodation is spread across 42 Junior Suites, two two-bedroom Grand Suites, and a four-bedroom Villa One. For larger groups who prefer to maintain privacy, One&Only also offers the 1,500m2 Villa One, secluded from the main resort. The two-storey, four-bedroom villa boasts a private spa treatment room, a home office, and a central courtyard garden with ocean-facing lawns surrounding a 27m swimming pool. Facilities on the 52ha property include the Ember Beach Club, four F&B choices, two infinity pools, KidsOnly club, gym, pilates studio, yoga pavilion, and Chenot Spa.

Sheraton Belitung Resort, Indonesia
Sheraton Belitung Resort is the first five-star property to open on Belitung Island, part of the Bangka Belitung Islands Province, located off the eastern coast of Sumatra. Located within a wildlife reserve, the 164-key property offers 695m2 of event space, ideal for intimate business events. Recreational facilities include a 24-hour fitness centre, kids’ club, outdoor infinity pool, and Shine Spa. There are also three F&B venues on-site – the all-day dining Island Restaurant, a Seafood Market Restaurant, and the Blue Lagoon lounge and bar.

Moxy Osaka Shin Umeda, Japan
The third Moxy-branded property in Japan has risen in Osaka’s Umeda district, a five-minute walk from Fukushima Station. There are 288 guestrooms within, each equipped with the latest technology such as a 55-inch flatscreen TV, USB ports, motion-activated guidelight, and fast and free Wi-Fi. The signature Bar Moxy doubles as the hotel’s check-in counter, where guests are greeted upon arrival with a complimentary Got Moxy cocktail. Other watering holes include outdoor area The Terrace and The Lounge, alongside a Grab and Go section. There is also a Library, as well as a 24-hour fitness centre complete with a pink punching bag.

JW Marriott Hotel Yinchuan and Courtyard by Marriott Yinchuan, China
Marriott has opened a dual-branded 513-key hotel in the cultural centre of Yinchuan adjacent to the Yinchuan International Convention and Exhibition Center. JW Marriott Hotel Yinchuan offers 247 guestrooms and 32 suites featuring floor-to-ceiling windows. Amenities include signature Cantonese restaurant Ning Xin Ge, all-day diner JW Kitchen, an executive lounge, lobby bar, indoor swimming pool, and 24-hour fitness centre. Event spaces comprise the 1,400m2 JW Grand Ballroom that can accommodate 1,300 guests, 500m2 JW Ballroom, and 10 multifunction rooms. Meanwhile, the 234-key Courtyard by Marriott Yinchuan features a lobby lounge and an all-day dining restaurant.

Malaysian tourism bodies plead for moratorium extension as crisis deepens

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A group of tourism associations in Malaysia have come together to urge the government to extend the loan moratorium for the travel and tour industry ending September 30 by another six months.

The call comes from the Malaysian Association of Tour and Travel Agents (MATTA) together with the Malaysian Inbound Tourism Association, Bumiputera Travel and Tour Agents Association of Malaysia, Malaysia Chinese Tourism Association, Malaysian Indian Tour & Travel Association (MITTA), Malaysia Inbound Chinese Association and Tour Bus Operators Association of Peninsular Malaysia.

Malaysia’s tourism businesses in dire need of a moratorium extension due to headwinds posed by the pandemic

Speaking on behalf of the associations, MATTA president, Tan Kok Liang, said: “To date, travel agents and tour operators have hardly had any business. Hence, without any income, how are they expected to service the loans of their vehicles and businesses?”

He added that travel agents and tour operators have not been able to benefit from the flourishing domestic tourism market, as domestic travellers opt to book directly with hotels to save on third-party fees. Also, travellers are choosing to do self-drive instead of hiring vehicles owned by travel agencies or tour operators.

“Due to the fact that everyone in the tourism industry is hungry for business, not only the hotels have gone directly to the consumers; airlines and attraction operators too have joined the fray. They, too, have offered packages and ignored the fact that license imposed by the Ministry of Tourism, Arts and Culture is required,” he said.

“Likewise, outbound tour operators and travel agencies are equally hard hit with hundreds of millions tied up in airline and hotel bookings that they have made on behalf of their clients.”

Tan highlighted that several tourism companies have appealed for the extension on the loan moratorium with the banks, but to no avail as the loan moratorium extension is only accessible to individuals, not companies.

Banks are only providing a rescheduling procedure to support businesses and impose a certain interest rate, depending on the situation, he said.

Rescheduling of the loan repayment is not a viable option for many tourism companies, he added, as their businesses have been running at zero income over the past six months, with the situation likely to persist in the next several months.

He also noted the recent travel advisory on entry restrictions where citizens from 23 countries have been barred from entering the country, including those from major inbound markets to Malaysia such as India, Indonesia, Philippines, Bangladesh, Saudi Arabia, Iran, Russia and the UK.

In light of this, the hope for travel bubbles with some of these countries to boost the restart of tourism has now been dashed, Tan said, adding that “the industry can expect a further prolongation of the situation and will not be surprised that recovery can only happen in the second quarter of 2021”.

He said: “The government needs to assist us urgently by extending the loan moratorium for at least another six months due to the dire situation as mentioned above. Failing which, (it) will lead to a situation where most of us will be forced to shut down our businesses or may end up in bankruptcy. This situation will add on to the unemployment and retrenchment of the tourism workforce.”

Stressing that the tourism industry is now “in a grievous state” and “in dire need of all the help we can get”, Tan urged the government “to exercise its moral responsibility and reassess the situation in assisting and providing further extension on the loan moratorium for the tourism industry, particularly the travel and tour sector”.

Philippine hotels slash staycation rates to rev up demand

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LAS CASAS Filipinas de Acuzar, Estero de Binondo

In hopes of jumpstarting domestic tourism, Hotel Sales and Marketing Association (HSMA) will hold a two-week sale offering up to 70 per cent discount and flexible terms on hotels and resorts across the Philippines.

Slated to take place from September 15-30, the September Online Sale (SOS) will be held virtually on HSMA’s website. Customers can also book directly each of the 89 participating hotels and resorts. Half of them are in metro Manila, while the rest are in Northern Luzon, Southern Luzon, Boracay, Visayas, and Palawan/Mindanao.

Las Casas Filipinas de Acuzar, one of the 89 properties participating in HSMA’s September Online Sale

Some promotions are valid for up to a year, while others have no expiration on their validity, said HSMA spokesperson Pearl Maclang during a recent Zoom press conference.

HSMA chair Margie Munsayac said the e-vouchers have very flexible terms, and though not refundable, are rebookable. Up for grabs during the sale are high-value packages inclusive of meals and airfares, with at least three hotels also offering packages that include Covid-19 tests.

The sale bodes well for Philippine tourism, which screeched to a halt since mid-March, but is gradually reopening with most destinations including Boracay, El Nido, Tagaytay, and Cebu easing to modified general community quarantine (MGCC), the lowest quarantine category that allows limited tourism.

Places like metro Manila remain on general community quarantine (GCC), the second lowest quarantine category, subject to review month-end.

Munsayac assured potential buyers that all the properties to be featured during the SOS have passed stringent safety and sanitation protocols as prescribed by the government.

“We have no illusions that life will be the same, after restrictions are lifted. But the public’s patronage and advanced bookings from the sale give us hope that things will get better. It will also enable us to plan ahead in terms of manpower and other operational requirements so that we will be able to hit the ground running when the pandemic scare is over,” said HSMA president Christine Ibarreta.

Maclang said targeted markets are leisure travellers like couples and families, corporate clients, tourism workers, travel agents and tour operators. She said that most hoteliers are positive they will start getting bookings during the sale, with some already receiving advanced reservations for stays this Christmas through the New Year, traditionally peak season in the Philippines.

Family-oriented Filipinos would want a change in scenery during their reunions after being cooped up for six months, she said, adding that since overseas travel is still off the cards, they will opt for staycations instead.

Absent Covid vaccine batters Singaporeans’ travel confidence

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Changi Airport Jewel. Infrared thermal temperature screening and safe entry security checks at entrance. Travel concept. Reopening; coronavirus covid-19.

The availability of a Covid vaccine, virus containment success in destination markets, and quarantine exemptions are the top three influencing factors for Singaporeans to travel confidently, according to a new survey by Agoda.

While many are still dreaming of travelling overseas again, Singaporeans’ travel confidence remains cautious, found the survey. More than a third cited that the most important thing to boost their travel confidence is the availability of a vaccine to the masses, rising to 44 per cent for Gen Zs.

While Singaporeans remain cautious about overseas travel, more are opting for staycations to satisfy their wanderlust; infrared thermal temperature screening at entrance of Changi Airport Jewel pictured

One fifth of Singaporeans claim that the key to unlocking their travel confidence is when the destination market has successfully contained Covid-19, or when there are no quarantine requirements in their home market or at their destination.

Singaporeans over 55 are most likely to consider no quarantine as important (23 per cent), as compared to only 13 per cent among 18- to 24-year-olds. These are deemed more important compared to other factors such as setting up of travel bubbles and governments lifting blanket travel restrictions.

Against the backdrop of economic uncertainty brought on by Covid, nearly half of Singaporeans (48 per cent) are concerned about job security and financial security so they are likely to spend less on travel. Some 47 per cent stated they would now reconsider how and where to travel.

In light of this, staycations are on the up, with one in ten Singaporeans planning to take more staycations than they normally would. Once things improve, a quarter said they will stick to regional destinations. Singaporeans aged 25 to 44 are most likely to take extra staycations over this period.

Leveraging deals and discounts available for local stays (34 per cent) tops the reasons for booking staycations, followed by factors that bring about positive mental health benefits – such as decompressing from daily life stressors (21 per cent), as well as the opportunities of indulging in the luxury of hotels with amenities and to have private time away (both 16 per cent).

Interestingly, males are slightly more likely to book a staycation for private time and take advantage of discounts available for local stays, while females are more likely to book a staycation to indulge in the luxury of hotels’ amenities, as well as decompress from the daily stressors in life.