TTG Asia
Asia/Singapore Thursday, 5th February 2026
Page 939

Luxury travellers ready to hit the road again: SLH survey

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A segment of less risk-averse travellers are continuing to drive pent-up demand for luxury holidays this year, despite ongoing uncertainty over international travel restrictions, according to a recent survey by Small Luxury Hotels of the World (SLH).

Conducted in partnership with Liz Hall Hotel & Travel Consulting, the survey looked at the current travel sentiments of more than 6,000 members of the luxury brand’s Invited member loyalty programme.

Luxury travellers keen to travel again, with most favouring domestic destinations, finds SLH survey 

The results show a desire to travel this year wherever possible, adapting travel plans to changes in governmental advice, and a preference for smaller hotels where their experience can be managed and customised.

The survey results split the recipients into three groups: the Travel Ready, those who have already booked and even travelled, taking increased safety precautions in their stride; the Travel Reserved, those who are keen to get away but still cautious about potential risk; and the Travel Reluctant who are unlikely to travel until things have returned to ‘normal’.

With over 46 per cent of recipients expecting that they will be in the same position financially next year, it comes as no surprise that over 30 per cent fall into the Travel Reserved group and are currently planning a holiday in 2021.

Short breaks take priority as only six per cent indicate they would reduce spending on short breaks over the next 12 months, with holidays prioritised above personal purchases such as clothes, electronics, furniture and even outings to bars, theatres and restaurants close to home.

Domestic travel takes the limelight, with 61 per cent of global members (44 per cent in Asia) planning to take a staycation, of which 17 per cent plan to do so during 4Q2020.

SLH reservations data for bookings originating from Asia-Pacific since August 1 reflects these numbers, with 93 per cent of reservations for local hotels. International bookings were mainly for 2Q2021 visits, with top destinations being Maldives and the UK. Most are also mindful of travelling safely, with a majority agreeing almost unanimously (93 per cent) to additional health checks at the airport.

In terms of selecting accommodation, over 90 per cent of recipients stated that they would feel most comfortable in a small hotel, while private residences were also popular. Location, flexible booking options and cleanliness were guests’ most important considerations.

Discounts and offers ranked least importantly to SLH guests – 28 per cent are of the view that there should be no discounts at all, with hotels investing in hotel services to ensure guests’ safety at luxury standards instead. In addition to cleanliness-related conditions such as capacity adjustments, accredited Covid-19 certification, enforced social distancing, face masks, guests would favour hotels which can also offer enjoyable activities safely as well as those with an outdoor focus.

Adult Singaporeans to get US$74 tourism vouchers; visitor caps at attractions raised

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From December, all Singaporeans aged 18 and above will receive S$100 (US$74) worth of SingapoRediscovers vouchers, which can be used on staycations, attraction tickets and tours.

The vouchers will be provided in denominations of S$10 via the SingPass government portal, and will be valid for seven months between this December through end-June next year, reported Channel NewsAsia.

SingapoRediscovers vouchers can be utilised on local hotel stays, tickets to attractions and tours; a domestic tourist snapping a photo of the floral display at the Flower Dome at Gardens by the Bay pictured

A S$10 subsidy will also be provided for children and youth tickets for attractions and tours, according to a fact sheet distributed by the Singapore Tourism Board (STB) on Wednesday, said the report. Each adult may purchase up to six children or youth tickets at subsidised prices during the duration of the scheme, it added. More details on the redemption mechanism will be announced in November.

Trade and industry minister Chan Chun Sing was quoted by the report as telling reporters at the Jurong Bird Park on Wednesday that the move will help the local tourism industry hit hard by Covid-19 to rebound. “This is not a social assistance scheme. This is an economic scheme to help our tourist attractions to preserve their capabilities that have been built up over the years, while they consolidate capacity in the interim,” he said.

STB CEO Keith Tan said the agency will put out a tender to appoint the platform providers for the redemption of the vouchers, according to the report. “We envisage it to be fairly simple and straightforward. We don’t want it to be too complicated for our locals using it, as well as for the merchants who benefit from it,” he added.

Last month, deputy prime minister Heng Swee Keat announced that the government would set aside S$320 million in vouchers to encourage its citizens to participate in the SingapoRediscovers domestic tourism campaign. All licensed hotels, attractions and tours that have been approved by the STB to operate or reopen can benefit from this scheme.

From Friday, attractions that have received approval to resume operations can apply to the STB to increase their operating capacity from 25 per cent to 50 per cent, subject to approval by the Ministry of Trade and Industry. Attractions can also apply to increase the capacity at their outdoor shows, which were previously limited to a maximum of 50 people.

Australia’s first Fairmont to open in 2023

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Accor will bring the luxury Fairmont brand to Australia for the first time, with the Fairmont Port Douglas set to open in Far North Queensland come 2023.

Set on the edge of two UNESCO World Heritage sites – the Great Barrier Reef and the Daintree Rainforest – the hotel in the coastal town of Port Douglas will boast 253 rooms. On-site amenities include several restaurants and bars, a spa, treetop walk and conference facilities, designed around resort-style pools.

Fairmont Port Douglas will bring a new level of sustainable luxury to Australia’s Far North

The hotel is also planning to work with the local Kuku Yalanji community, traditional owners of the land, to provide Indigenous Welcome to Culture and Smoking Ceremonies for special events.

As the first hotel in the region to achieve Ecotourism Australia’s Eco Destination Certificate, Fairmont Port Douglas has been recognised for its strong environmental credentials, winning the Communities & Culture Award at the Sustainable Destinations Awards in March 2020.

Luxury Tours picks Trip Affiliates Network to drive digital transformation

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Singapore-headquartered Luxury Tours & Travel (LTT) has inked a digital partnership deal with B2B travel technology company Trip Affiliates Network (TA Network) to power regional expansion.

LTT provides travel services and content to its global trade partners, including airport transfers, sightseeing tours, worldwide hotel accommodations and tour packages. Also headquartered in Singapore, with offices in Indonesia and Thailand, TA Network provides a broad range of system solutions designed to streamline and automate business processes.

Luxury Tours’ partnership with Trip Affiliates Network comes as Covid-19 accelerates the need for digital business transformation

The LTT-TA Network partnership brings together deep know-how in business and technology elements. TA will be providing a broad range of cost-effective digital solutions, including online supplier connectivity, scalable channel distribution, digital payments and operations automation.

“Appropriate adoption of technology will be critical in a post-Covid era where travel agents will be faced with ever more dynamic travel demands and pricing,” said Jennifer Chang, LTT’s general manager and a travel veteran with more than 35 years of industry experience.

The DMC’s partnership with TA Network to embark on a complete digital transformation will “enhance our competitiveness and enable us to accelerate our regional expansion plans”, she added.

Josef Foo, Trip Affiliates COO and managing partner, said: “We are excited with the tremendous potential of travel agents to transform digitally and achieve higher revenue and operating margins. In the post Covid ‘new normal’, our agent clients with their human agents will be well positioned to provide personalised travel care and arrangements, be it for FIT, small group or large group tours.”

Minor Hotels signs medical wellness retreat in Bangkok

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PATA underscores the role of hygiene in driving APAC’s tourism recovery

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Residents in Asia-Pacific countries harbour an overall positive sentiment around tourism in the region, as compared to the global averages, with most ready to welcome visitors again with due attention to the traveller impact on environment and cleanliness.

Those are among the findings from PATA’s newly-launched report entitled The Impact of Health and Hygiene on Post-Covid-19 Destination Competitiveness in Asia Pacific.

PATA’s new report examines the impact of health and hygiene on post-Covid-19 tourism competitiveness in Asia-Pacific destinations

Report contributors include the co-founders of the Global Health Security Index, a project of the Nuclear Threat Initiative and the Johns Hopkins Center for Health Security; TCI Research, Tripadvisor, and the World Economic Forum (WEF).

With Covid-19 changing the way people travel, the report also found that health-related issues are among consumers’ top considerations when selecting travel destinations.

PATA chief of staff Trevor Weltman said: “Despite much remaining unknown about the future of travel post-Covid-19, this timely report highlights emerging trends about health and hygiene in travel and tourism concerning traveller booking behaviour and resident sentiment. Such insights can assist destination managers and marketers to get ahead of the curve to rethink, rebuild, and reposition their destination’s focus on health and hygiene beginning now.”

The report recommends that destination managers and other tourism stakeholders across the Asia-Pacific region begin creating close partnerships with public health officials, tourism supply chain businesses, and local communities to commence a coordinated renewal of traveller confidence in the health and safety of their destination.

Destinations that meet these expectations through investing in hygiene and safety measures and clearly communicate these changes to travellers and residents alike, will be well-positioned to win in the post-Covid-19 travel era.

The methods of analysis used in the report include social listening, sentiment analysis, and surveying. Furthermore, Part III of the report, which provides a destination competitiveness analysis, is a re-weighting of the “Health & Hygiene” pillar of the WEF’s 2019 Travel and Tourism Competitiveness Index (TTCI). The TTCI benchmarks the travel and tourism competitiveness of 140 economies to measure the factors and policies that enable the sustainable development of the sector.

Ultimately, multi-sectoral coordination between ministries of health, agriculture, tourism, and trade, and communication of the outcomes of these policy actions to the broader community, including travellers, will be critical to meeting these goals and restoring confidence in the tourism industry. “These preliminary findings are shared to provide an enhanced understanding of where the industry is heading, as well as an initial roadmap for how to get there,” Weltman added.

More about the report will be shared at the PTM Forum on The Impact of Health and Hygiene on Post-Covid-19 Destination Competitiveness in Asia Pacific on September 25, 2020 at 16:00 ICT, as part of Virtual PTM 2020. Speakers include representatives from TCI Research, Tripadvisor, Nuclear Threat Initiative, and WEF.

The webinar is open to all Virtual PTM 2020 delegates, PATA members, media, non-members and all interested parties. To register, click here.

Philippine hotels answer demand for workations, on-site medical services

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Philippine hotels and resorts are evolving their products and services to adapt to changing demands and lifestyles during the pandemic, including pushing out packages with work, study and health components.

Andrea Mastellone, senior group general manager, Ayala Hotels and Resorts – Seda Hotels, noted an increase in demand for workations, with people now looking to work from hotels for a change of scenery, with recent surveys showing that working from home isn’t exactly a bed of roses.

Crowne Plaza Manila Galleria is among a growing number of Philippines hotels offering work from hotel packages

Workations is a growing market that can fill the hotel room void left by returning overseas Filipino workers, business process outsourcing staff, and health frontliners, Mastellone said in a webinar. However, he noted, while the workation trend may “give life to hotels” during the pandemic, it is “not sustainable” and “would be extinguished in the short-term”.

Hotel Sales and Marketing Association spokesperson Pearl Peralta Maclang agreed that workation is a new trend that many properties are hopping on, including Crowne Plaza Manila Galleria and Dusit D2 Davao.

The shift to distance learning for Philippine schools has also birthed a growing trend of hotels and resorts becoming alternative spaces for children to play and study, said Margie Munsayac, Bluewater Resorts vice president sales and marketing, in an HSMA online press briefing.

“People want to go on staycations on weekends and even on weekdays, and hotels are assuring them of stable Wi-Fi connection because children can study anywhere as long as there is stable Wi-Fi connection. People would love to go to hotels for a different environment and atmosphere,” she said.

Workation packages would be embraced by internationally travelling millennials, who are looking to explore destinations where they can mix work and leisure, Munsayac added.

As the populace becomes more health-conscious, another trend is hotels providing on-site medical consultations. Discovery Hospitality has partnered with Cardinal Santos Medical Center to have doctors on stand-by at its property Discovery Suites Ortigas. The Farm at San Benito also offers similar programmes.

Nathan Boublil, co-founder and CEO, Zen Hospitality Solutions, said that heightened hygiene standards adopted by hotels and resorts will give them an edge over serviced apartments and Airbnb, the latter now suffering due to an “amateur level of service”.

Also working in tech-savvy hotels’ favour amid the pandemic are technologies like smart room controls, mobile concierge and keyless check-ins that helps with social distancing, Boublil said.

Japan’s third Hotel Indigo to rise in Karuizawa

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Singapore Changi named world’s safest airport

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Plan a daycation Anywhr across Singapore

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Anywhr, a Singapore-based travel company that curates surprise trips around the world for travellers, has launched a domestic initiative.

For S$30 (US$22) a day, the company will draw up a customised full-day itinerary with activity and restaurant recommendations across Singapore for residents.

The itinerary will be sent within 24 hours of the booking, with up to three revisions allowed. All reservations will be made on behalf of the guests, with each group booking capped at five persons.

Anywhr co-founder Zelia Leong shared the company decided to launch this offering because many of her previous clients felt “sad and stuck” in Singapore and have run out of things to do.

In addition, certain activities deemed high-risk during the coronavirus outbreak are now off-limits, while numbers at restaurants are limited to ensure social distancing.

Response to the new offering has been “positive”, Leong said, adding that the company does not take a commission or referral fee by recommending customers to certain partners.

She added: “We get our sources from many local partners and our Trips team who are experienced in curating custom itineraries, and travellers enjoy some special perks and discounts on activities we recommend.”