TTG Asia
Asia/Singapore Thursday, 9th April 2026
Page 935

Khao Lak finds favour with Thai tourists in a pandemic

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While the country’s doors remain firmly shut to international tourists, Thailand’s domestic travel wanderlust has turned Khao Lak into an Instagram hero.

According to research by C9 Hotelworks’ new Khao Lak Hotel Market Update, in the first two months of this year, occupancies in the resort destination soared above 80 per cent.

Surfing, culture, and Michelin-mania driving new faces to Phang Nga’s Gold Coast, says new tourism report; Nang Thong Beach in Khao Lak, Thailand pictured

With the Covid-19 lockdowns, occupancy plunged in April and May. But as domestic travel re-started mid-year on the back of the government-initiated We Travel Together incentive, the destination has slowly but surely gained traction from both fly and drive-in Thai markets.

Khao Lak’s surf scene has become a national social media sensation, with Pakarang Beach and Memories Beach Bar the epicentre of a photo tourism movement – bolstered further by Instagram favourite hotels, Michelin-starred Southern-Thai restaurants, and the rediscovery of Takua Pa Old Town.

Over the past five years, the expansive white sand oceanfront strip of destination hotels in Khao Lak has continued a march North towards Takua Pa. Fuelling much of this development is larger greenfield land parcels and a nearly completed four-lane highway expansion from the gateway airport in Phuket.

C9’s report indicates a hotel supply of 114 registered tourism establishments with 9,542 rooms and a further 2,283 keys in the pipeline. With 73 per cent of incoming supply being chain operated, the influx of global brands includes Pullman, Marriott, Sheraton, AVANI, and Holiday Inn.

Despite Thailand’s tourism downturn, some hotel owners are taking the opportunity to complete projects and launch their properties in the marketplace, signalling long-term optimism in the destination’s tourism potential.

Meanwhile, project delays in a number of properties in the pipeline due to the present situation is pushing out many openings to 2022-2023.

Talking about the evolving geographic changes in Khao Lak’s hotel scene, Bill Barnett, managing director of C9 Hotelworks, pointed out that “while the panoramic pristine seaboard continues to stretch upwards into an emerging tourism Gold Coast, there is an increasing grassroots ‘sense of place’ movement afoot.”

Looking beyond the end of surf season which runs from just after the Songkran holiday period through November, local hotels are pinning hopes that the government domestic travel incentive which is due to expire at the end of January will be extended to at least mid-2021 or until international tourists are allowed to revisit the country.

“The continued influx of social media bloggers and influencers heading South is already creating a ripple effect in demand, most notably with the Similan and Surin islands as day trips from Khao Lak. It may not be a typical high-season but for now, the domestic tourists are a welcome sight for stressed hoteliers and tourism businesses,” said Barnett.

He added: “Looking ahead, the current northwards expansion of Khao Lak’s strip of destination beach resorts is expected to usher in a new cycle of market maturity.

“As post-Covid-19 travel commences, Khao Lak and Phang Nga are well positioned as a destination, given a unique sense of space, nature and emergence of sports and cultural tourism elements.”

Long-term optimism, creative pivots buoy hotels

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Despite the global pandemic, international hotel groups are reporting robust pipelines and new signings, while coming up with creative ways to bolster revenue sources, shared panellists at The Leaders’ Panel: The Future of Hotels Post Covid-19, part of TravelRevive.

Rajit Sukumaran, managing director, South-east Asia and Korea, InterContinental Hotels Group (IHG), shared: “In 3Q2020, we opened 80 hotels globally, showing there’s a lot of confidence in the industry. We know travel will return, and want to position ourselves well.”

Despite downturn, Marriott added around 90 hotels to its Asia-Pacific portfolio, including the Batam Marriott Hotel Harbour Bay in Indonesia (above) 

Similarly, Rajeev Menon, Marriott International’s president, Asia Pacific (excluding Greater China), shared: “This year, we opened around 90 hotels across Asia-Pacific, and we’ll continue to open. In terms of signing new deals, in 1H2020, this was up 30 per cent. This tells me that from a long-term perspective, there is confidence.”

In just Japan alone, Marriott opened 20 hotels, which Rajeev hailed as a “record”, but noted that these projects started a long time ago, which ultimately boils down to owners’ cash flow.

As for serviced apartment operator Oakwood, the company’s pipeline will see 14 properties open globally this year and the next. However, Dean Schreiber, CEO of Oakwood Worldwide, acknowledged that Oakwood already had a good base with longer-staying customers, so instead of closures during lockdowns, they had to work with owners to stay open.

He elaborated: “What is interesting is that independent owners are now seeing sanctuary in having a brand, which gets us more signings. In this period, aligning with a brand is easier (for business).”

However, amid border closures and travel restrictions, domestic travel – excluding the China market – has proved wanting in filling the gap left by international tourists. And while some hotel owners chose this downtime to renovate, others had to come up with innovative solutions to earn revenue.

Kwee Wei-Lin, senior vice president, hotels, Pontiac Land Group, and president of the Singapore Hotel Association, related how some hotel operators got creative. “They did hampers, takeaways, and even transformed into a temporary grocery shop – anything to survive another day.”

Rajeev mused: “A year ago, I wouldn’t have done takeaways from luxury hotels, but it’s things like these that will help us in the long run. The revenue we get from F&B is helping to keep business alive.”

For Oakwood, it had to brainstorm creative solutions for the short-stay crowd, such as rolling out work-from-home packages, shared Schreiber.
“Oakwood also sold the idea of space, where its apartments were self-contained and had a kitchenette, while still offering a ‘hotel-level’ pampering service,” he added.

Elsewhere, IHG worked with the government to convert a bulk of its 10 hotels in Singapore into quarantine facilities, while Marriott sealed a wide-ranging strategic partnership with superapp Grab that will see both companies progressively integrate their offerings.

Singapore pilots hybrid event with TravelRevive

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New hotels: W Chengdu, Quest Preston, and more

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W Chengdu, China
Owned by KWG Group Holdings, W Chengdu is situated within Chengdu’s Hi-Tech Industrial Development Zone, and marks W Hotels’ debut in South-west China. The hotel offers 297 guestrooms and suites, including the Extreme Wow Suite – the brand’s modern interpretation of the traditional presidential suite – featuring 368m² of flexible space with a sculptural bar and lounge area.

W Chengdu serves up a variety of F&B options. The Living Room offers crafted cocktails and tantalising bites, while Yao Yen features a Cantonese and Sichuan menu paired with fragrant regional teas. Elsewhere, all-day diner Zing showcases South-east Asian flavours, while rooftop patio Spark offers party packages including wine and spirits as well as regular sessions with DJ talent. Wellness amenities are a spa, and a gym which includes a 115m² Pilates studio alongside an indoor swimming pool and Jacuzzi. The hotel also offers more than 2,600m² of flexible meeting spaces spanning over two floors, including The Great Room featuring a 1,200m² pillarless space.

Quest Preston, Australia
Quest Apartment Hotels has opened its newest property Quest Preston, marking the company’s third opening this year and 42nd property in Melbourne. Developed by longstanding development partner, Pellicano, Quest Preston is centrally located on High St in the boutique retail and café precinct. The hotel comprises 35 studio apartments, 32 one-bedroom apartments and 12 two-bedroom apartments – all of which include fully equipped kitchens and in-room laundry facilities. Guests can also make avail of the on-site gym and conference facilities, alongside 24-hour reception service, local chargeback dining, pantry shopping service and valet dry cleaning.

DoubleTree by Hilton Weerawila Rajawarna Resort, Sri Lanka
Uniquely situated within the Weerawila Bird Sanctuary which is home to over 400 species of birds, the newly-built, three-story, 78-room resort is owned by KDU Adventures and joins Hilton Colombo and Hilton Colombo Residences as the third hotel to be managed by Hilton in the country. All guestrooms are equipped with a 49-inch HDTV with entertainment hub, Wi-Fi, king or twin bedding, terrace or balcony, and rain shower.

Five F&B venues are on offer at the resort. Guests can savour a wide variety of cuisines at Spoonbill, the resort’s all-day dining restaurant, tea lounge and barbeque grill; or dig into an array of seafood at the rooftop restaurant Redshank. A trio of bars also promise to please: Turnstone, the main bar; Hornbill, the pool bar and lounge, and rooftop bar Nightjar.

Wellness facilities include a 24-hour fitness centre, a 75m-long outdoor swimming pool, yoga terrace, rooftop wellness spa, karaoke lounge and Tea Jar by the Lake. The resort also features over 929m² of meeting space, including the 723m² pillarless Grand Ballroom that can accommodate up to 600 guests in a wedding setting.

Fortune Park, Dalhousie, India
Fortune Hotels has opened its maiden property in the hill town of Dalhousie, Himachal Pradesh. Set in the lap of the mighty Himalayas, Fortune Park Dalhousie is the hospitality group’s fourth alliance in the state. The property features all-day-diner Zodiac, plush bar Neptune, a lounge, spa, gym, an activity zone and an indoor heated swimming pool. Additionally, the upscale hotel also encompasses a meeting room and two banquet halls – with a capacity to host up to a combined 200 guests.

Oakwood Suites Yokohama, Japan
Oakwood Suites Yokohama marks Oakwood’s first international serviced apartment brand in the Japanese port city, and its 12th property in Japan. The 175-unit property is the second serviced apartment asset owned by Mapletree in Japan. Occupying the 46th to 51st floors of The Kitanaka Yokohama Tower, studios to three-bedroom residences are on offer, each fully-equipped with a kitchenette, washer and dryer. Facilities include a residents’ lounge, 24-hour fitness centre and restaurant.

Sri Lanka trade opposes move to amend Tourism Act

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Guangzhou leads strong China hotel development pipeline

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Malaysian healthcare providers take consultations online to reverse medical tourism slump

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Malaysia’s medical travel sector is turning to tele-consultation and digital services to provide continuity in foreign patient care as travel restrictions suppress medical tourist arrivals and dent hospital revenue.

Malaysia Healthcare Travel Council (MHTC) CEO, Sherene Azli, anticipates a 70 per cent reduction in hospital receipts to between RM500 million (US$122.3 million) and RM600 million by this year-end – a shadow of 2019’s performance. Last year was a record-breaking year for Malaysia’s medical tourism sector, with some 1.3 million medical traveller arrivals on record, making the country the top destination for medical tourism in the world.

Border controls and stricter processes that medical tourists must comply with have led to a slump in foreign patients at Malaysia private hospitals

Nadiah Wan, CEO, Thomson Hospital Kota Damansara and group CEO of TMC Life Sciences, explained that medical tourism arrivals were reduced due to tight border controls and travel restrictions that have also translated into stricter government requirements that medical travellers have to abide by as well as complex logistics and safety measures that medical facilities must undertake.

Speaking on the Collaboration for an agile future in healthcare travel panel during the insighHT2020 virtual conference organised by MHTC, Nadiah added that the pandemic has also altered the profile of medical tourists to Malaysia. Prior to the pandemic, Thomson Hospital used to receive customers mainly from South-east Asia seeking fertility treatment, which is an elective procedure. Today, medical travellers are approaching the hospital for critical procedures such as brain or cardiovascular surgeries.

Malaysia Healthcare Travel Council’s Sherene Azli projects medical tourism receipts to fall significantly in 2020 over 2019

Fellow speaker, Ronald Koh, president/CEO, Penang Adventist Hospital, said the pandemic and travel crisis have put private hospitals in Penang, a top medical tourism destination in Malaysia, on “survival mode”.

To reverse the slide in foreign customers, Penang Adventist Hospital has invested in digital solutions to allow doctors to conduct tele-consultations with patients who are unable to travel to Penang for treatment, as well as to prescribe digitally, receive virtual payments and deliver medicines to the homes of foreign patients.

Stanley Lam, CEO of Mahkota Medical Centre in Melaka, noted a mindshift among doctors who have learnt to adapt and use online platforms for tele-consultations.

On its part, MHTC is helping to drive a rebound in the industry through a three-prong strategy: aggressive publicity and branding campaigns showcasing Malaysia’s excellence in healthcare while at the same time building trust and new partnerships; providing support and facilitating end-to-end infrastructure including the adoption of digitalisation; and thirdly, building Malaysia as a thought leader in medical tourism.

Building back better

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What is the future of travel? At this very moment last year, my vision of the future was one of abundant travel opportunities, made possible by convenient air services, some of which at affordable price points, that allow anyone to travel anytime. More destinations are opening up for tourism, fresh hotels are springing up in exciting destinations, and the growing presence of specialised tour and activity suppliers that present destinations in new light also serve to inspire travel and encourage exploration of new places.

Who would have guessed that the travel landscape would change so drastically this year because of a single virus? I would never have imagined travel to become so inaccessible, that only business-critical trips may be permissible, that costly and invasive swab tests are compulsory for travellers to be cleared for take-off, and that one may need to jump through more hoops to secure a travel visa and government-issue entry approval.

Travel and tourism for one and all who can afford it – in terms of time and money – no longer exists.

While the absence of travellers is a relief for communities struggling with overtourism, it has also provided a sobering realisation that we cannot do without tourism, for it touches many aspects of our life in positive ways – as an employer, a consumption stimulator for other industries, a supporter of community development, and a contributor to conservation efforts.

Can we rise from the ashes as responsible and appreciative travellers who make every trip count for something? Or, as professionals in the travel and tourism trade, ensure our work leaves a legacy for the communities we touch?

In these early days of tourism recovery, the answer seems promising. Hospitality players are partnering small businesses and communities within and beyond the tourism space to rebuild demand together and help each other ride out the storm.

Tours and activity operators are arousing interest in community-based tourism – even if only as an answer to safe distancing needs of travellers today.

So, even as initial travel demand seems to be mostly driven by convenient resort locations or the best deal in town, and not so much for meaningful and sustainable purposes, travel and tourism suppliers can be the heroes we need to move us towards a virtuous rebound.

A consistent move towards sustainable and responsible travel needs to start with programming, by ensuring that featured activities and contractors support host destinations, communities and local conservation efforts in some form.

Travel and tourism can build back better and stronger, and it is up to us to make that happen.

Karen Yue is group editor of TTG Asia Media. She sets the editorial direction for the company’s stable of travel trade titles and platforms, and produces content for them as well.

IATA to bid goodbye to DG Alexandre de Juniac

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International Air Transport Association’s (IATA) director general and CEO, Alexandre de Juniac, will step down from his role effective March 31, 2021.

In line to take over De Juniac’s role is Willie Walsh, former CEO of International Airlines Group. He was recommended by the IATA Board of Governors at the 76th IATA Annual General Meeting (AGM) on November 24 to become IATA’s eighth director general from April 1, 2021.

De Juniac will step down as IATA director general on April 1, 2021

De Juniac commented: “I did not come to this decision lightly. It has been the privilege of a lifetime to serve the global air transport industry – what I call the business of freedom – as the head of IATA. Over the last years IATA has strategically increased its relevance as the voice of the global airline industry. This has been evident in the COVID-19 crisis. IATA has set the course to restore air connectivity amid the pandemic with systematic pre-departure testing. We are well into preparations to fulfil critical vaccine distribution needs.

“In parallel, we have restructured IATA to survive the crisis and be ready to support the industry recovery. We have a motivated team that is determined to get the job done. The building blocks for an industry recovery are in place, and now is the right time to hand over IATA’s leadership for the long process of recovery.”

He joined IATA in September 2016 from Air France-KLM, where he was chairman and CEO.

Carsten Spohr, chair of the IATA Board of Governors and CEO of Lufthansa, said: “Alexandre has led our industry in extraordinary times. Under his leadership, IATA has become a stronger and an even more relevant organisation.

“I am also pleased that we are able to present a very capable candidate to the 76th IATA AGM to succeed Alexandre in this important role. I am convinced that Willie will be a great director general for IATA.”

Macau rolls out e-learning programme for Indian agents

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The Macao Government Tourism Office (MGTO) in India has kicked off the Macao Specialist Program for travel agents, allowing the destination bureau to maintain engagement with trade partners and provide them with useful product updates.

Indian travel agents who cannot travel to Macau for fam trips can continue to obtain destination updates from the online programme

Each varied module in the online learning programme is designed to ensure that the agents are well equipped with accurate information to promote Macau as an ideal destination for Indian travellers, and to create interesting itineraries.

Upon completion and passing of each module, agents will be certified as a Macao Specialist.