TTG Asia
Asia/Singapore Friday, 26th December 2025
Page 865

PATA on CEO hunt

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PATA has embarked on a search for a new CEO as the current chief Mario Hardy approaches the end of his term on May 31, 2021.

In an open call for applicants, PATA said the next CEO will “build upon the strong legacy of our association and lead us to further success and prosperity”.

PATA is look for the next CEO to lead the association into the future

The PATA CEO is a non-voting ex-officio member of the PATA Board and the PATA Executive Board, and shall have charge of the general management and business affairs of the association. To be based in Bangkok, he or she will provide strategic leadership to the association and represent the interests of the membership and industry through advocacy and actions at a regional and global level, among other responsibilities.

Application closes on February 28, 2021.

S’pore suspends green lanes with Malaysia, South Korea, Germany

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Singapore has suspended reciprocal green lane arrangements with Malaysia, South Korea and Germany for three months, due to a resurgence of Covid-19 cases worldwide.

The green lanes, which allow essential travel for business or official purposes, will be reviewed at the end of the three months, said the Ministry of Foreign Affairs (MFA).

Singapore shuts down reciprocal green lanes with Malaysia, South Korea and Germany

Travellers who have already obtained prior approval to enter Singapore can continue to do so.

The move will not affect Singapore’s Periodic Commuting Arrangement with Malaysia, which is set in place for longer-term work and business travel.

While Singapore has reciprocal green lanes with Japan and Indonesia, new applications have currently been put on hold due to infection concerns. Japan suspended all her business track arrangements earlier this month as the country entered a state of emergency.

Indonesia also announced a temporary ban on the entry of all foreign nationals on December 28. However, border closures to foreigners were recently extended from January 26 to February 8.

With this latest suspension, only the green lanes with Brunei and a few cities in China – Chongqing, Jiangsu, Guangdong, Shanghai, Tianjin, Zhejiang – remain open.

Asia dominates Lowy Institute’s top 10 Covid-19 management chart

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The people predicament: How will we retain talents whose faith is broken?

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For as long as I have been covering travel, tourism and business events news – just 15 short years – laments of talent shortage have never ceased. There was always not enough folks who were both educated or experienced and passionate enough to outlast the pressures of long hours, frequent travels, and more attractive salaries offered by other industries.

These laments will deepen because of the dire straits the pandemic has put the industry in, which has resulted in an exodus of talents through business closures, retrenchments and dampened spirits.

According to ACI Report 2021, an annual salary and employment trends study published by ACI HR Solutions, 24 per cent of the industry was made redundant in 2020, and nine per cent have yet to secure re-employment.

For some, the state of joblessness provides a rare time for rest and family reconnection. For others, it is a period of endless anxiety because from where will the next meal come?

This period of endless anxiety is not reserved just for displaced workers. Those holding on to their jobs are now shouldering additional loads in place of their retrenched colleagues while drawing a reduced wage. Half of 829 respondents from across Asia-Pacific and surrounding regions took a pay cut in 2020, with 36 per cent of them getting 25-50 per cent less income.

A depressing year for our industry has led 20 per cent of respondents to lose confidence in our industry. Even worse, 68 per cent of respondents plan to quit or exit the industry in the next 12 months, with 27 per cent open to exploring opportunities outside of the industry.

Kaye Chon, dean and chair professor of The Hong Kong Polytechnic University’s School of Hotel and Tourism Management, has often emphasised on the versatility of the hospitality expertise. Hospitality graduates and professionals are highly sought after by luxury retail companies, banks, medical services or any businesses that require a tender human touch.

For an industry that often says its success depends on its people, losing good people to despair and other industries is worrying. On the bright side, this crisis could be a turning point for the travel, tourism and business events profession.

There are some practices effected during lockdowns that can work great now and forever more, and not just for the multinational companies but also for small outfits. For example, working from home and supporting it with a proper structure; relegating less critical meetings to web format; flexi-hours with wage adjustments as an option; and a regular mental well-being programme.

Here’s one more – compulsory skills upgrading for all staff which counts towards their performance appraisal. If there is one thing this travel and tourism crisis has taught us, it is that constant innovation is critical. Skills and jobs can be made obsolete by new challenges which require creative, new solutions. Constant staff training could be a company’s insurance against redundancy.

Karen Yue is group editor of TTG Asia Media. She sets the editorial direction for the company’s stable of travel trade titles and platforms, and produces content for them as well.

Driving female empowerment, one motorbike tour at a time

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Tourism ad blitz launched to get Aussies hitting the road again

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Thai attractions come to 3D life

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Fliggy partners with Amadeus to ramp up personalisation

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Fliggy, Alibaba’s online travel platform, has inked a multi-year agreement with Amadeus to deliver more personalised traveller shopping experiences.

The agreement will enable Fliggy to leverage Amadeus’ search and assisted booking technology to offer more customised products and services to its customers, and create a more seamless user experience.

Chinese travel platform Fliggy adopts Amadeus MetaConnect to provide superior shopping experience

Since partnering with Amadeus in 2015, Fliggy has seen a steady growth of travel bookings on its platform, with the Hangzhou-based travel platform now servicing more than 100,000 global partners.

Amadeus’ advanced search technology has also been critical in supporting high volumes of traffic and transactions on Fliggy’s platform during China’s “Double Eleven” shopping festival each year.

Pandemic fears, movement restrictions pave a weak welcome for the Ox

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  • Lunar New Year domestic travel is weak in Malaysia, Hong Kong, Indonesia and the Philippines, with the exception of Singapore
  • Movement restrictions and infection concerns have lowered travel priority
  • Sellers resort to unique products and programmes to encourage spend

Lunar New Year celebrations in South-east Asia this year will be a mere shadow of past years, the sombre mood a result of movement restrictions that are still in place to curb local transmissions as well as consumers’ concerns about infections.

In Malaysia and Hong Kong where authorities and their people are battling new waves of infections, festive holiday bookings for the Year of the Ox have been elusive for travel suppliers.

Traditional Lunar New Year activities are off the calendar this year, and the mood for domestic travel is poor

Malaysia is presently enforcing a ban on interstate and inter-district travel, which requires residents to keep within a 10km radius of one’s home. People are encouraged to stay at home unless it is vital to travel, while all social activities are prohibited. This ban has been extended to February 4, and the Health Ministry will make a decision by then on whether to tighten or ease the enforcement.

Should restrictions be eased in time for the Lunar New Year, Malaysian tourism players believe that business could turn around.

There is also an unusually quiet lead-up to the Lunar New Year celebrations in Hong Kong, with major cultural and leisure attractions shut since December 2 and the 2021 Lunar New Year Fireworks Display and Lantern Carnivals cancelled. Gatherings of more than two people in public places remain prohibited.

Traditionally a peak travel season in the Philippines, this year’s business boom is non-existent.

Rajah Tours president Jojo Clemente blames it on the fear of travel. “(Travel) is not a priority for most right now,” he remarked.

Sharing similar observations, Simon Ang, managing director-operations with Celebrate TLC, said his largely trans-generational family groups that travel during the Lunar New Year are choosing to “wait for this (pandemic) to be over than expose (their elderly family members) to the possibility of contracting Covid-19”.

While some Filipino-Chinese are travelling, the numbers are not “what we are accustomed to”, noted Clemente. For those who dare venture out, they are choosing to stay at high-end properties.

Bernadette de Leon, general manager of Amiable Intertours, who has seen zero bookings for the Lunar New Year, estimates that only 30 per cent of Filipino-Chinese would take domestic vacations in the run up to the festival. Most would head to upmarket resorts like Balesin and those in Palawan.

She expects the majority to go abroad, especially to the US due to low season airfares and to countries without winter, like Australia, New Zealand and the Maldives.

Clemente: travel is not a priority now

This initial market performance forebodes what is in store for tourism this year.

“Based on what’s happening to (the pandemic and vaccination progress), I believe that 1Q2021 will be just like 2020. The slump will probably (turn around) mid-year and a very, very slow recovery will happen towards the end of 2021,” projected Ang, who added that travel agents could continue to suffer while hotels could “get by” with staycations and quarantine programmes.

Some Indonesian travel agents are also writing off Lunar New Year business, as massive celebrations in destinations with large Chinese communities, such as Medan, Pontianak, Singkawang and Bangka-Belitung, are taken off the calendar.

Pauline Suharno, managing director of Elok Tour, said: “This is usually a time for Indonesian Chinese communities to go to their home towns to celebrate, but it has been quiet so far this year.”

Although the long weekend – with the most important days of the festival running from February 12 to 15 – is encouraging some traffic to tourist areas in North Sumatera, travel agents have not been able to benefit from it. Christine Kowandi, tour manager of Horas Tour Medan, explained that most of these vacationers are from the surrounding areas, and they do not need the services of travel consultants.

Domestic travellers going direct to hotels have allowed select hotels to enjoy a busy festive period despite losing international visitors to travel restrictions.

Swiss-Belinn Singkawang is one of the lucky few, having drawn strong bookings for the long weekend, according to Harshanty Kaloko, regional director of public relation and promotions, Swiss-Belhotel International Indonesia.

A different story in Singapore
Singapore’s low community transmission records have allowed residents to enjoy social activities, albeit with necessary precautions. As a result, tourism suppliers that TTG Asia spoke to have reported brisk business this holiday season.

Shangri-La Hotel Singapore and Singapore Marriott Tang Plaza Hotel are both enjoying stronger staycation demand this year compared to previous years. For the former, the first few days of the festival are the busiest and most of the bookings are by families with young children, revealed a Shangri-La Hotel Singapore spokesperson.

Singapore Marriott Tang Plaza Hotel is seeing stronger staycation business this year

Over on the attractions side, Wildlife Reserves Singapore is upbeat about visitation numbers, as its zodiac-themed activities are often a hit with families.

Performance this year is especially promising as the Lunar New Year holiday weekend will segue into Valentine’s Day, noted a spokesperson, who added that admission ticket purchases typically surge closer to the date of visit.

Creative sell is key
Tourism businesses in Hong Kong and Singapore that are allowed to remain open have devised creative ways to keep some business coming.

In Hong Kong, the soon-to-open Hotel Alexandra is planning a series of festive delicacies for dine-in and take-away as well as a Valentine’s Day set menu since the day of romance coincides with the third day of the Lunar New Year.

Ngong Ping 360 will continue to run its cable car service and have most of its shops and restaurants in Ngong Ping Village open although the indoor attraction remains shut. To attract visitors, Ngong Ping Village will be decked in Lunar New Year splendour as part of the attraction’s Fortune Walks in 360 themed activities. Furthermore, purchases made during the festive period will enter customers into a lucky draw to win prizes such as Nintendo Switch.

A Ngong Ping 360 spokesperson told TTG Asia that bookings for the Lunar New Year period is yet unknown, as tickets can only be sold 14 days ahead. However, he expects the celebratory activities as well as improved transportation access to Ngong Ping 360 to bring good footfalls.

In Singapore, the local domestic travel scene is teeming with Lunar New Year specials to encourage expenditure in place of impossible overseas vacations. These promotions range from hotel staycation deals and take-home dining specials to combat restaurant capacity limits, to Lunar New Year themed guest experiences at attractions.

Singapore Marriott Tang Plaza Hotel’s resident manager Alvin Lim attributes the good staycation take-up to the hotel’s array of room packages. The hotel has packages built for families and couples as well as for foodies and those seeking retail therapy. The hotel is also looking to reel in stronger F&B earnings through unique dining experiences themed around the Lunar New Year, from special course meals to festive takeaways.

Ankole cattle at the Singapore Zoo will help to reel in visitors for Year of the Ox celebrations

While visitor programmes at Wildlife Reserves Singapore have to be adjusted to abide by safe management measures, which have resulted in the removal of lion and dragon dance performances as well as meet-and-greet sessions, the group has initiated creative alternatives. Some of the highlights this year include a five-course festive dining experience at the River Safari with giant pandas, curated for permissible group sizes; and a trail to concoct a nutritional festive treat for the Singapore Zoo’s Ankole cattle to align with the Year of the Ox. Various themed activities and limited-edition merchandise are also offered across the four wildlife parks.

Christina Cheng, general manager of Hotel Alexandra, stressed the need for creative revenue options while the travel bans remained in place. “We will continue to stay positive (about) recovery this year, and will keep abreast of transitions and provide attractive experiences (to spur) recovery,” she concluded. – Additional reporting by Mimi Hudoyo, S Puvaneswary, Rosa Ocampo and Prudence Lui

TTG Conversations: Five Questions with Mieke De Schepper, Amadeus

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Changing travel patterns and reduced traffic throughout the pandemic have forced changes in travel distribution, driving a greater need for flexible bookings, altered products and consolidation of operations to cope with strained resources.

In this new episode of TTG Conversations: Five questions video series, which kicks off the 2021 February season, Mieke De Schepper, managing director Asia-Pacific and executive vice president online travel at Amadeus, said travel suppliers would have to be quick to tune their business to opportunities and focus on the way forward.

She highlights available technology that could help the travel and tourism community rebuild traveller confidence and evolve their operations for the better.