TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 795

Jakarta trade cries for government help during activity restrictions

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Hospitality and F&B players in Jakarta are calling on the government for financial help as Java and Bali begin two-week emergency public activity restrictions (PPKM), which have triggered massive cancellations amid an intense price war that has already dented earnings.

Sutrisno Iwantoro, Indonesia Hotel and Restaurant Association (IHRA) Jakarta chapter chairman, projected that the latest lockdown would result in hotel occupancies dropping from the current 20-40 per cent to an even more dismal 10-15 per cent.

Jakarta hotels and F&B businesses are facing a wave of cancellations resulting from new lockdowns

He said this would put even greater pressure on hotels, which have slashed rates by 29 per cent between January and May this year to compete for business. With earnings reduced, operational budgets are stretched.

IHRA hopes the government would offer a 30 to 50 per cent waiver on electricity bills for members, remove the minimum charge requirement for electricity, order discounted rental for restaurants in shopping malls closed during PPKM, ease taxes, and provide cash support for hospitality and F&B employees who are burdened with unpaid leave.

Beside the new list of requests, Sutrisno highlighted that the National Disaster Mitigation Agency has yet to pay out 140 billion rupiah (US$9.7 million) to 14 hotels assigned to the government’s hotel quarantine programme for five months.

The delayed payment has resulted in cash flow problems for affected hotels, he shared.

Rully Rifai, IHRA Jakarta chapter deputy chairman, who oversees restaurant members, added: “With this lockdown, there is nothing we can do but expect the government to help. It is certain that restaurant employees will be sent home first, and if no government assistance is offered soon, the next step could be layoffs.”

The Pavilions Hotels & Resorts welcomes cryptocurrency transactions

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Hotel bookings at The Pavilions Hotels & Resorts can now be paid for with cryptocurrency from any country, following the company’s partnership with leading global crypto-payment gateway, Coindirect.

Some of the virtual currencies accepted under this arrangement include Bitcoin and Ethereum. Cryptocurrency payment will first be made available for direct bookings through each hotel’s reservations centre, with plans to introduce it to online booking engines in the near future.

The Pavilions Phuket and all other properties in the portfolio will now accept cryptocurrencies for direct bookings

“We are proud to lead the industry and enhance ourselves in the digital world with this exciting new crypto payment method available at all of our unique and distinct hotels and resorts across the globe,” said Gordon Oldham, founder & owner, The Pavilions Hotels & Resorts.

Jesse Hemson-Struthers, CEO and co-founder of Coindirect, commented: “We pride ourselves on providing partners a platform for instant secure payments with over 40 Cryptocurrencies; this was a critical factor for The Pavilions Hotels & Resorts to ensure the end-to-end payment service is safe, flexible and easy for guests, when booking their next experience at any of The Pavilions Hotels & Resorts’ across the globe.”

The Pavilions Hotels & Resorts has a portfolio of hotels in 14 locations across the globe, with recent openings being The Pavilions Anana Krabi in Thailand and The Pavilions El Nido, Palawan Island in the Philippines.

New garden attraction blooms at teamLab Planets Tokyo

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To mark its third anniversary, sensorial attraction teamLab Planets Tokyo has launched a new Garden Area featuring two artworks that invite visitors to interact with orchid blooms and shiny ovoids.

One of the two artworks is set in a garden with more than 13,000 live orchids blooming in mid-air. The other is a moss garden filled with ovoids that shine and resonate when pushed by people or blown by the wind.

teamLab Planets Tokyo has created a garden with more than 13,000 live orchids blooming in mid-air

With the latest additions, teamLab Planets Tokyo now houses 10 artworks across four massive exhibition spaces and two gardens.

teamLab galleries are known for immersing visitors into artworks, blurring the boundary between the physical self and the art pieces.

teamLab Planets Tokyo is open all day, from 10.00 to 20.00 Mondays to Fridays, and 09.00 to 20.00 on weekends and holidays in July. Admission and exhibition hours are subject to change.

Strong demand for private aviation powers Yugo’s SEA expansion

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Although commercial flight operations are still a long way to recovery, one private aviation brand has seen demand for private flights picking up, warranting its expansion across South-east Asia with new charter routes.

Speaking to TTG Asia, Jim Baldy, CEO of Yugo, an air mobility platform that connects numerous points across Asia-Pacific, said the company has commenced new routes in the Philippines, Cambodia, Malaysia and Thailand. Some of the more attractive new routes include Manila to Banwa Private Island in the Philippines; Koh Kong to Sihanoukville in Cambodia; Bangkok to Koh Samui in Thailand; Kuala Lumpur to Genting Highlands and Genting Highlands to Langkawi in Malaysia.

Private air charters are in demand

With the additional routes, Yugo now operates to over 150 destinations in this region, supported by a fleet of more than 50 aircraft from renowned private jet manufacturers such as Gulfstream, Bombardier and Dassault Falcon, as well as helicopter specialists Bell, Airbus, Leonardo and Robinson.

Yugo is presently working with select travel agents to supply its chartered flights, and is open to expanding its partnerships.

“We believe in the creation of an ecosystem where we provide solutions to trade agents to best suit the needs of their guests and customers. We welcome all new channels and networks,” remarked Baldy.

According to Baldy, Yugo is seeing an almost equal interest from leisure and business travellers, with leisure bookings being slightly more at the moment. However, the convenience of private aviation charters has helped to blur the lines between business and pleasure trips, with many Yugo customers choosing to “pick up close ones to travel to another destination for leisure” after work is done.

He said private aviation charters are a “business enabler” and a “reliable option for leisure activities”, hence the new routes were established to support desires to blend business with leisure during trips made amid the pandemic.

“We believe it is a great time to fly private to break with the constraints inflicted by the Covid-19 pandemic,” Baldy remarked. One of the top travel constraints today is health and safety concerns, and private aviation charters can offer reduced infection exposure risks to travellers.

He elaborated: “For example, there are around 700 points of contacts during a commercial flight. This is reduced to approximately 30 during a private flight. For the transportation of our guests, their families, friends and business partners, travelling private (provides) additional safety.”

While private aviation charters are often regarded as an exclusive service only for the rich and famous, Yugo has made solutions “much more accessible to a slightly wider number of people”.

“It is actually easier to book a private flight than what most people think. And since passengers can go for a rideshare, an empty leg flight, or a flight by the seat, it is also usually cheaper than what they usually think (a private flight would cost),” Baldy said.

Yugo customers can search and book flights online, or rely on Yugo’s concierge for arrangements.

When asked to clarify a common misconception that passengers on private aviation charters were able to bypass immigration restrictions, Baldy said all charters and passengers must still abide by local regulations and health protocol requirements.

Major campaign rolled out to lure visitors Back to Bali

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Etihad Airways extends Verified To Fly initiative globally

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Etihad Airways has extended its Verified To Fly travel document initiative, enabling travellers to validate their Covid-19 travel documents before arriving at the airport, to routes across its global network.

The Verified to Fly service is available for the majority of Etihad flights. Passengers can sign up by visiting etihad.com/en/manage and following the instructions to submit their travel documents.

Etihad Airways’ Verified to Fly service gives passengers a fast track experience during check-in at the airport

Guests will receive confirmation once their documents have been approved in line with government requirements. Verified travellers enjoy fast track check-in at the airport through the dedicated Verified to Fly desk for a quicker and smoother experience.

Launched in June, Verified to Fly has proven a successful tool helping people return to travel, providing passengers with confidence they have the necessary documents to meet government Covid-related travel rules to be allowed to fly. With Etihad’s Verified to Fly programme, passengers are only sharing their data with the airline itself, with no third-party involvement.

AirAsia moves into grocery delivery space in Singapore

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AirAsia has expanded into the grocery delivery services market in Singapore, with the launch of AirAsia Fresh, a new feature embedded in the airline’s super app.

This comes after AirAsia launched its food delivery service, AirAsia Food, in Singapore in March.

From now until July 26, AirAsia Fresh is offering free delivery with minimum spend of S$40 

Lim Ben-Jie, head of e-commerce for AirAsia super app, said in a statement that AirAsia Fresh offers consumers in Singapore an “alternative to order their groceries at better value, while at the same time, providing support to merchants, especially small businesses, in digitising their operations and diversifying their revenue stream”.

AirAsia Fresh merchants in Singapore will be offered a zero per cent commission rate for the first month, with “attractive” commission rates in the subsequent months, according to Lim.

To celebrate the launch, AirAsia is offering shoppers free delivery with a S$40 (US$29) minimum spend from now until July 26.

Cross Hotels appoints Biz M Asia as GSA in Japan

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Royal Caribbean extends Singapore sailing season for third time

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Royal Caribbean International has extended the Singapore season for Quantum of the Seas through February 2022.

This marks the third season extension for Quantum in Singapore, since it resumed service here in December 2020. The cruise liner will continue to offer three- and four-night “cruises to nowhere”.

Singapore residents to enjoy extended season of Quantum’s three- and four-night ocean getaways

“We are thrilled to have the opportunity to extend Quantum’s ultimate ocean getaway through early next year, providing Singapore residents with more time to relax and unwind. Despite the constantly evolving circumstances, Royal Caribbean remains consistent in delivering a wonderful holiday experience,” said Angie Stephen, managing director, Asia-Pacific, Royal Caribbean International.

“We know that with her remarkable breadth of activities, delicious meals and unparalleled views, Quantum has many fans in Singapore, and there continues to be an overwhelming demand for sailings.”

To date, on 60-plus ocean getaways, more than 82,000 guests have safely sailed with zero occurrences of Covid-19 on board.

Modern travel retailing needs to evolve beyond great offers: industry players

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Modern travel retailing will need to understand how customers think and behave, engage in real time, and deliver more content and best value to establish a memorable experience, opined industry leaders speaking at a recent Travelport trade webinar.

In explaining the impact of neuroscience on the travel purchase decision, Paul Zak, a neuroscience expert and CEO of Immersion Neuroscience, said wearable software devices can monitor the heart rate to measure oxytocin, a hormone released when people experience an emotion. Immersive experiences cause people to take action. When action and emotional resonance co-occur, experiences are enjoyable and memorable.

Greater personalisation, automation to drive future of travel retail, say industry experts