TTG Asia
Asia/Singapore Thursday, 29th January 2026
Page 766

Malaysian stakeholders form alliance to prepare for tourism reopening

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Industry welcomes govt’s proposal of setting up culture, sports and tourism bureau

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Hong Kong’s chief executive Carrie Lam laid out her vision for the city in her last policy address delivered last Wednesday (October 6), including to work out a detailed re-organisation proposal for consideration and implementation by the next-term government.

Her vision included the establishment of a Culture, Sports and Tourism Bureau to consolidate the culture portfolio and the creative industries and tourism portfolio currently under the Home Affairs Bureau (HAB) and the Commerce and Economic Development Bureau respectively.

Lam’s proposal for a government reorganisation includes the creation of the Culture, Sports and Tourism Bureau

Industry stakeholders have welcomed the proposal, saying that this may facilitate the development of Hong Kong as an East-meets-West centre for international cultural exchange, especially upon the completion of new infrastructure projects.

These include the commissioning of the Third Runway of Hong Kong International Airport targeted for 2022, M+ Museum set to open next month, the Hong Kong Palace Museum, the Lyric Theatre Complex, the East Kowloon Cultural Centre, as well as the Kai Tak Sports Park, which can also stage cultural performances in the coming years.

Hong Kong Tourism Board chairman, Pang Yiu-kai, welcomed the proposal which may co-ordinate related works and consolidate Hong Kong’s position as the MICE and tourism capital of the Greater Bay Area, as well as an international travel destination through the hosting of major international MICE events.

A recent survey conducted by Hong Kong Travel Agents’ Relief Alliance showed that 70 per cent of respondents supported the idea of a dedicated Bureau for culture.

Convenor Perry Yiu opined: “The proposal reflected the government’s willingness to take the industry’s advice and prepare for the restructure to spur synergy among sports, tourism and culture.”

She said that the central government’s introduction of the National 14th Five-Year Plan shows its support to position Hong Kong as an East‑meets‑West centre for international cultural exchange. The plan “favours long-term tourism development and reinforce our position as tourism hub,” she added.

The government continues to support the tourism sector with initiatives such as deepening co‑operation with the Greater Bay Area (GBA) cities, establishing the GBA tourism brand, as well as attracting more events and C&E activities to Hong Kong through various funding and promotion programmes.

Come 2025, Hong Kong is set to host the 15th National Games together with Macao and Guangdong – a move which fosters more diversified development in sports.

New tourist-friendly infrastructure, improved accessibility part of Tokyo’s Olympic legacy

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Improved sporting facilities, transport links and barrier-free access in Tokyo are among the legacies of the Tokyo 2020 Olympic and Paralympic Games, according to The Japan National Tourism Organization (JNTO), which has released its findings on the legacy of the Games for leisure and business travellers to Japan.

Plans for the Games’ legacy began to be put in place when Tokyo was selected as host city, in 2013. Organisers and the Tokyo Metropolitan Government made “a commitment to use the Games as a catalyst for the development of new technology that would help make urban environments more sustainable and more accessible,” said a JNTO note.

Tokyo 2020 Games has seen positive legacies such as the creation of more barrier-free facilities as well as a sharpened focus on sustainability 

Since then, Tokyo has seen improved transport links, including widened roads and sidewalks, as well as improved or new barrier-free access at numerous key subway and mainline stations. English-language signage in public areas has increased and smartphone translation apps are available to assist visitors’ communication with shop staff or taxi drivers.

The newly constructed venues around Tokyo Bay will provide new leisure opportunities for visitors, including swimming, canoeing, archery, sailing and rowing. Sea Forest Waterway also has a recreational area with views of the Tokyo skyline.

The former Olympic Village is being converted to a new residential and commercial development called Harumi Flag. The sustainable city-within-a-city will be the first in Japan to be supplied with hydrogen via pipeline from an adjacent site.

Other areas of Japan have also been inspired by the Games’ focus on sustainable development. Hamamatsu in Shizuoka Prefecture is recognised as an SDG Future City by the Japanese government as it operates a strategy of “green resilience”, which involves balancing industrial development and forest conservation.

JNTO is hoping the combination of greener approaches, more tourist-friendly infrastructure and new leisure options will keep Japan firmly on the world’s must-visit list.

“Japan is looking forward to welcoming a new generation of overseas visitors. And Tokyo’s focus on sustainability and diversity, inspired by the city’s hosting of the Olympic and Paralympic Games, promises to make their stay more comfortable and enjoyable than ever,” said a JNTO note.

Trade greets Singapore’s expansion of vaccinated travel lane scheme with open arms

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Singapore will extend its vaccinated travel lane (VTL) scheme to eight more countries, allowing quarantine-free travel for fully vaccinated travellers to the city-state.

From Oct 19, fully vaccinated travellers from Canada, Denmark, France, Italy, the Netherlands, Spain, the UK and the US will be able to enter Singapore under the VTL scheme, the Civil Aviation Authority of Singapore (CAAS) announced on Saturday (October 9).

Singapore to expand its vaccinated travel lane (VTL) scheme following success of the VTL for Brunei and Germany

This comes a day after Singapore announced that it will launch another vaccinated travel lane with South Korea from November 15.

CAAS said that the extension of the VTL scheme comes as close to 85 per cent of Singapore’s population have been fully vaccinated, as well as the “successful implementation” of the VTL for Brunei and Germany.

It added that the extension is being done “in a cautious and step-by-step manner” in order to “reclaim and rebuild (Singapore’s) status as an international aviation hub with global connectivity”.

According to the aviation authority, between September 8 and November 12, a total of 179 travellers from Brunei and 4,497 travellers from Germany have been issued vaccinated travel passes (VTPs) for travel to Singapore.

As as October 8, 1,926 VTP holders from Brunei and Germany have entered Singapore. Of these, there have only been two Covid-19 cases, both of whom were detected at the point of arrival through their PCR tests.

Under the VTL, fully vaccinated travellers from these countries may enter Singapore without quarantine and just need to undergo Covid-19 PCR testing. The number of PCR tests will be reduced from four to two for VTL travellers entering Singapore on or after October 19.

They must also obtain a negative test result 48 hours prior to departure for Singapore, and take another test upon arrival at Changi Airport. They will no longer need to undergo further tests on Day 3 and Day 7.

All VTL travellers will be allowed to present their vaccination certificates issued in any countries under the VTL scheme or Singapore, regardless of which country under the travel lane they depart from.

They must travel into Singapore on designated VTL flights, and may transit via another VTL country to take a designated VTL flight into Singapore. Travellers who are transferring or transiting through Singapore will also be allowed to travel on the designated VTL flights.

Short-term visitors and long-term pass holders will need to apply for a VTP to enter Singapore under the VTL, but Singapore citizens and permanent residents will not be required to.

CAAS said there will be no restrictions on the purpose of travel under the VTL arrangement and no requirement for a controlled itinerary or sponsor.

Application for the VTPs for travel to Canada, Denmark, France, Italy, the Netherlands, Spain, the UK and the US will open on October 12, 10.00 (Singapore time); and on November 8, 10.00 (Singapore time) for South Korea.

Meanwhile, short-term visitors who require a visa for travel to Singapore are advised to apply for their visa only after receiving their VTP approval and before departing for Singapore.

They must also purchase travel insurance with a minimum coverage of S$30,000 (US$22,146) for Covid-19-related medical treatment and hospitalisation costs, prior to travel to Singapore. These visitors must also use the TraceTogether app in Singapore to facilitate contact tracing.

Following the announcement, Singapore’s national carrier Singapore Airlines (SIA) and its budget arm Scoot have said they will launch more flights under the VTL scheme.

SIA will expand its VTL network to nine more cities. From October 19, the airline will operate VTL services from Amsterdam, Barcelona, Copenhagen, London, Los Angeles, Milan, New York, Paris, and Rome. Meanwhile, SIA’s VTL services from Seoul will begin on November 16.

The airline currently operates VTL services from Bandar Seri Begawan in Brunei, as well as from Frankfurt and Munich in Germany.

SIA said multi-city itineraries within VTL countries are allowed if customers meet the 14-day travel history requirement, which includes transit countries. For example, a traveller may fly from Singapore to Paris, and then Paris to Amsterdam, and still be eligible for the VTL flight from Amsterdam to Singapore.

Lee Lik Hsin, executive vice president commercial, SIA, said: “Singapore’s expansion of the VTL arrangements to 11 countries is great news for our customers, who can now reunite with their loved ones more easily or finally go on that overseas holiday.

“The SIA Group supports all measures to reopen Singapore to quarantine-free international travel. This will enable the safe and gradual recovery of Changi Airport as a major air hub, backed by rising vaccination rates and confidence in the robust health and safety measures across the end-to-end customer journey.”

Meanwhile, Scoot will resume thrice-weekly non-stop flights between Singapore and Berlin from October 19.

The airline will also increase the frequency of its non-VTL Singapore-Athens-Berlin return flights to four-times-weekly, with effect from October 17. Consequently, from October 19, Scoot will operate daily between Singapore and Berlin.

The airline said it is also preparing to operate VTL flights to Seoul, South Korea, with the commencement date to be announced “in due course” .

Singapore’s announcement of the expansion of its VTL scheme has been met with open arms by industry stakeholders.

Philip Goh, IATA’s regional vice president for Asia Pacific, called the move “a positive and promising development for the aviation and travel sector”.

He added: “The easing of the testing regime for vaccinated travellers on vaccinated travel lanes from four to two PCR tests will reduce travel costs. That’s an equally important and positive factor. These data-based decisions to open up borders progressively will certainly boost air travel recovery.”

Goh said the association looks forward to more of such progressive and positive developments that will help to restart air travel.

“From the experience we have seen in other parts of the world, including Europe and the US, relaxation of travel restrictions have led to improvements in the travel market and is good for airlines and travel businesses,” he said.

“We recognise that the Asia-Pacific region has a different risk appetite, partly owing to lower vaccination rates in many parts of the region, but we hope this further easing of measures and expansion of Singapore’s border reopening will spur other markets to similarly navigate their pathways towards restarting air travel.”

Calling Singapore’s announcement “very encouraging” and “a step in the right direction”, Goh expressed hope that this will give other Asia-Pacific states confidence to hasten the reopening of their borders.

He noted that while the aviation sector faces a long journey to recovery, with international passenger demand forecast to reach only about 44 per cent of pre-Covid levels in 2022, “positive strides forward in the restart will bring further confidence.”

The Singapore Hotel Association (SHA), which represents 160 member hotels in Singapore, has also welcomed the expansion of the VTL scheme.

Kwee Wei-Lin, president of the SHA, said: “This announcement sends a strong signal about Singapore’s readiness for tourism recovery in the months ahead. Following the smooth pilot of the VTL with Germany and Brunei in September 2021, we are confident that the gradual increase in number of VTLs will strengthen the move to reopen Singapore’s border in a controlled and responsible manner.

“Over the past 19 months, our industry has been working hard to reimagine the new hotel experience through digital transformation, job redesign and upgrading of our facilities. All our members are now in a strong position to welcome the arrival of more international guests through the 11 VTLs.”

Singapore, South Korea to launch vaccinated travel lane from November 15

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Ascott to chalk up 17 lyf properties by 2025

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The Ascott Limited (Ascott) has expanded its lyf portfolio to a total of 17 properties with over 3,000 units across 13 cities and nine countries.

The expanded portfolio includes the newly opened lyf Mid-Town Hangzhou, Ascott’s first lyf-branded co-living property in China. It also secured a management contract for its second lyf property in Thailand, lyf Riverside Bangkok, slated to open in 2022.

lyf debuts in China with the opening of lyf Mid-Town Hangzhou

This follows hot on the heels of Ascott’s recent acquisition of its first lyf property in Europe, livelyfhere Gambetta Paris, through its private fund Ascott Serviced Residence Global Fund in June 2021.

To date, Ascott has opened four lyf properties in Singapore, Bangkok, Fukuoka and Hangzhou. Three more are slated to open later this year in Singapore, Xi’an and Shanghai – lyf one-north Singapore, as well as lyf Dayanta Xi’an and lyf Hongqiao Shanghai in China.

Between 2022 and 2025, 10 more lyf properties are slated to open in Bangkok, Beijing, Cebu, Danang, Kuala Lumpur, Manila, Melbourne, Paris, Shanghai and Singapore.

Personalisation, AI can help hoteliers drive ancillary revenue

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With the rise of more sophisticated online bookers, hotels can cut their reliance on OTAs and grow revenue by changing their marketing strategy through the adoption of a feature-based, AI hospitality system.

That was the premise of the Sell Uniqueness, Not Just Hotel Rooms webinar organised by Hong Kong-based Hospitality Host (HH), in partnership with GauVendi, a digital inventory sales engine headquartered in Frankfurt.

Hoteliers can improve business through personalisation and adoption of airlines’ ancillary strategy, say experts

HH managing director, Winnie Chui, cited surveys showing that bookers were willing to pay more for personalised products and services, and claimed this could result in a 20 per cent increase in revenue.

Unlike other players in the travel industry, like airlines which introduced ancillary fees, the hospitality sector is “lagging” in the online booking space, observed HH vice president Norman Lui.

GauVendi managing director and founder, Marcus Mueller, commented the industry had to take back control of how inventory is being managed and how to monetise categories beyond room type, such as room location, bathroom set-up, outdoor spaces, room design and function, and more.

Mueller said personalisation is just one aspect of creating an automated sales engine, which should also include AI to analyse data, look at customer history in context and to sell rooms with different features using labels like “lowest price”, “most popular”, “for families with children”, etc.

He explained: “With labelling, a hotel can sell a basic deal and upsell later, or show the same room from different angles, like how the retail industry does it – highlight different features and price points to elicit an emotion.”

The booking data is powerful, Mueller said, as it could, say, let a hotel know if it should “put more twin rooms on high floors” or what the “price difference break point” is.

Mueller pointed out version 3.0 of GauVendi is now being tested to further streamline how inventory in a resort, for example, can be allocated to suit the preferences of different international guests.

Why we must bake health credential checks into our travel ecosystem, everywhere

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The welcome if gradual return of global air travel is placing significant strains on our industry’s infrastructure, caused by an array of disparate new passenger health requirements, such as Covid-19 testing and vaccine certificates.

The need for passengers to provide these credentials in many and varied ways is in effect reducing the actual capacity of airports. IATA says that average passenger processing and waiting times have doubled from what they were pre-crisis during peak time.

This is placing immense pressure on travellers and the industry at large, creating a cocktail of congestion and confusion, not to mention frustration all round.

We need to integrate health requirements now: digitally, globally
As we open up, it’s imperative we integrate the multiple different ways of sharing health credentials digitally and seamlessly into a single approach for the world’s travel ecosystem. We must do it for every industry player, so that health checks become fast and frictionless.

This is a crucial digital shift. In making it, we can tackle the wait times at check-in, restoring self-service to save time, confusion and congestion. We can move the job of health checks from airlines to governments, where risk-assessment and border management decisions lie for all other travel processes. And, crucially, we can give travellers the assurance that wherever they venture in the world, they’ll be allowed into the country and to return home.

Collaborative, open approaches are critical to the recovery: SITA Health Protect
Of course, baking health credential checks into the world’s travel infrastructure demands that we work with all players. We must collaborate to make sure that the necessary digital solutions can be put into place quickly and cost-effectively, anywhere in the world, according to open architectures and industry standards.

Such a collaborative and open industry approach is the thinking behind SITA Health Protect, which allows health status checks as part of the travel process. Its easy adoption creates little disruption to existing industry processes, regardless of carrier or mode of travel.

During airline check-in, be it by mobile or kiosk, traditional advance passenger process checks can now add accompanying verification of health declaration status. Airlines can issue a boarding pass via self-service prior to travel, without having to visually assess a printed Covid-19 test result at the ticket counter.

Based on a holistic process, airlines and border agencies can make board/no-board decisions that reduce the risk of inadmissible travellers being denied entry on arrival or being subject to quarantine or additional testing.

The essential digital shift at the border: pre-empting future lockdowns
Let’s remember, our industry has often used health-related questions on customs and immigration declaration forms, to obtain a traveller’s self-reported disclosure for possible exposure for various infectious diseases – such as SARS, MERS and H1N1.

We believe that given the Covid pandemic, and the need to ensure the recovery of air travel, few would question today’s imperative of integrating health-related processes into the world’s travel industry, digitally.

That’s why the continued digital shift to transform border management processes is essential. Only by digitalising border operations can we accelerate our ability to coordinate and manage a global response to threats of new epidemics before reaching pandemic-level crisis and, ideally, pre-empt the need to lock down borders.

Paving the way for passengers
SITA’s work with airlines, airports and governments around the world is paving the way for passengers to return to air travel in a safe and healthy way.

The Australian government, for example, uses SITA border technology to enable travellers to supply digital contact and journey information, and complete an electronic health declaration in advance of travel, via their mobiles if they wish.

In future we hope to take this a step further. Aruba’s Happy Traveler Card, introduced in 2021, uses a self-sovereign identity solution that supports Sovrin Foundation principles. Travellers receive a verifiable digital trusted traveller health credential issued by the Aruba Health Ministry, providing access to services, restaurants and other amenities throughout the island.

A second phase of the trial now in planning will address the safe and secure exchange of credentials across the journey. It includes issuance of a digital test and vaccine credential from the Health Information Exchanges in the US and Canada, with rapid credential verification from Aruba prior to travel, in the form of a trusted travel credential (Happy Traveler Card) sent to the passenger’s mobile wallet.

Integration with SITA Health Protect will enable self-service check-in – be it by web, mobile or kiosk – while advance passenger processing will verify that passengers have a trusted traveller credential and are allowed to board.

Accelerating digital progress – with health at the forefront
This year, we have seen an increasing focus on collaborative initiatives to introduce digital health credentials, or health passports, to reduce fraud and incorporate digital identity solution principles. To this end, SITA continues to work with many airline, airport and government customers on live projects and proofs-of-concept around the world.

The pandemic has had a devastating impact on our industry. Yet it has also focused minds on accelerating digital progress, with health in border management and international travel at the forefront of our efforts.

This is vital today, as we recover, and as we strive to enhance traveller convenience and operational excellence. But it will also increase the resilience of our processes should we face another epidemic or global pandemic in the future.

SLH curates new collection of sustainable hotels

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Slow tourism recovery hitting jobs and growth worldwide: WTTC

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