TTG Asia
Asia/Singapore Wednesday, 28th January 2026
Page 762

YTL Hotels in Europe welcome guests back with offers

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The Gainsborough Bath Spa

YTL Hotels has released a new set of offers across its European properties for Singapore residents taking advantage of the recently announced Vaccinated Travel Lanes.

Travellers can book luxurious stays and curated experiences at seven different destinations in the UK, France and The Netherlands. Properties comprise The Academy, Monkey Island Estate, The Gainsborough Bath Spa, Threadneedles, The Glasshouse, Edinburgh, The Hague Marriott Hotel, The Netherlands, and MUSE Saint Tropez.

The Academy is centrally located in London’s Bloomsbury, and occupies five restored Georgian townhouses. Meanwhile, Monkey Island Estate in Bray, one hour away from London, is a retreat located across 2.8 hectares on an island in the River Thames.

Both hotels are offering a Stay Two, Pay One offer, and guests receive a complimentary night for every two nights booked. This offer includes accommodation in a guestroom or suite, complimentary continental breakfast and Wi-Fi.

For the other five properties, offers vary.

The ‘Book-Direct Benefit’ at The Gainsborough Bath Spa ensures the best available rates. For every reservation made directly with the hotel, guests will be given a 20 per cent discount on treatments booked in Spa Village, where they can also take advantage of the spa’s access to the natural thermal waters of Bath for a one-of-a-kind experience.

At the Threadneedles in London, the City of London package includes a four-hour private guided walking tour of London to explore monuments and museums, full English breakfast for two each morning and free Wi-Fi.

Over at The Glasshouse, Edinburgh, the property offers a Romance Package great for couples, which includes a champagne breakfast, romantic turndown service, and pamper and relax toiletries.

Moving east to The Hague Marriott Hotel, The Netherlands, the Open Local Doors Promotion includes daily breakfast, complimentary bicycle rental for one day per person, and a Local Discounts Card with access to discounts and complimentary items at local partners throughout the city. A minimum of a two-night stay is required.

Lastly, open only during summer and confirmed reopen for the new season in April 2022, MUSE Saint Tropez is a retreat nestled in the heart of a self-sustainable garden by landscape artist, Sophie Agata Ambroise. Here, with the Book Direct Benefit, guests receive a complimentary bottle of MUSE Rosé wine made from the grapes of the neighbouring vineyards and enjoy complimentary Wi-Fi, parking, bicycles and bowl games, free shuttle service to the town and the beach, and complimentary non-alcoholic beverages from the mini-bar and more.

Bookings are subject to availability and can be made online on each website or directly to reservations@ytlhotels.co.uk. Direct bookings ensure guests receive the best available rates.

US elevates travel alert for Singapore

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The US Centers for Disease Control and Prevention (CDC) has raised its Covid-19 travel advisory level for Singapore to the highest risk category at level four.

The CDC system categorises destinations by taking into account factors such as the number of recent Covid-19 cases and the trajectory of new cases.

The US issues a new heightened travel alert for Singapore this week

“Because of the current situation in Singapore, even fully vaccinated travellers may be at risk for getting and spreading Covid-19 variants,” said CDC.

The agency urged travellers to Singapore to be fully vaccinated, and to abide by Singapore’s recommendations or requirements, including wearing a mask and observing safe distancing measures.

CDC’s latest warning comes as Singapore’s Vaccinated Travel Lane with the US kicks in on October 19. Fully vaccinated travellers from the US – joining travellers from 10 other countries – are able to enter Singapore without the need for quarantines.

Los Angeles readies for returning South-east Asian visitors

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Having maintained a full-time destination promotions office facing South-east Asian markets throughout the pandemic, Los Angeles Tourism & Convention Board is confident that Singapore’s latest Vaccinated Travel Lane (VTL) with the US as well as the US’ reopening to international travellers from November 8 will put the city in good stead for tourism recovery.

In an interview with TTG Asia, Adam Burke, president & CEO of Los Angeles Tourism & Convention Board, said his team remained “actively engaged” with travel trade partners in Singapore and other source markets in the region throughout the travel freeze.

New tourism products and hotels have emerged in Los Angeles, promising travellers fresh experiences

Activities include hosting the L.A. Insider online training programme, which provides travel professionals with the knowledge and tools to plan a vacation in Los Angeles; regular travel trade e-news programme; and a new Facebook page that conveys information tailored exclusively for the trade.

“We recently participated in the US Commercial Service webinar series for South-east Asia tourism exporters, and will be exhibiting at the ITB Asia trade show this month with one of our leading tour operator partners, Tour America,” Burke added.

The Singapore market is an important one for Los Angeles, said Burke, pointing to travellers’ average stay of 8.6 nights and trip spend of more than US$2,300.

“In fact, the market is one of the best performing from the Asian region,” he remarked.

“We couldn’t be more excited about the Singapore-US VTL. Not only is Los Angeles the main gateway to the US for most Singaporean visitors, Los Angeles International Airport (LAX) is also a vital direct connection for both business and leisure travellers from across the South-east Asian region. There’s always been great synergy between Singapore and Los Angeles,” he said.

Prior to the pandemic, Singapore was one of the top Asian markets to Los Angeles, with an average of 10 weekly flights offering 1,600 seats. Los Angeles went on to maintain direct air services with Singapore throughout the pandemic – the only city in the US to do so. Burke intends to continue the tourism board’s partnership with LAX to “grow and support direct air service from the region to Los Angeles”.

Burke: travel trade engagements were maintained throughout the pandemic

In building up towards tourism recovery, Los Angeles has welcomed several new products and experiences that Burke believes will appeal to South-east Asian travellers.

New draws include The Academy Museum of Motion Pictures, the world’s premier institution dedicated to the arts and science of movies; the revamped Warner Bros. Studio Tour, which now features a tour of the Big Bang Theory sitcom set as well as costumes from the Crazy Rich Asians movie; and SOFI Stadium, which will host the Super Bowl in February 2022.

Burke also pointed to a “hotter than ever” hotel development in the city, led by boutique properties. Travellers can look forward to fresh stays at properties such as Venice V Hotel, a beachfront property; Thompson Hollywood, a luxury lifestyle hotel with a destination rooftop lounge; Godfrey Hotel Hollywood which features a SoCal-centric restaurant and bar; and Fairmont Century Plaza, a US$2.5 billion redevelopment of the landmark Century Plaza hotel.

“With the recent news out of the White House that international travellers will once again be able to visit the US starting November 8, we are optimistic about the return of travel demand from our key overseas markets.

“We are also hopeful that many Singaporeans will choose our City of Angels as one of their first international trips since the pandemic’s start. Los Angeles remains one of the most diverse, welcoming, and inclusive destinations in the world – with Angelenos from 140 countries speaking over 220 different languages. That diversity is our greatest strength, and it infuses our community with a vibrancy and creativity that informs every aspect of the Los Angeles experience – from our world-class culinary scene, to an incredibly rich and eclectic collection of arts and cultural institutions, to unparalleled sports and entertainment offerings, and so much more,” he said.

When asked about the fear of travel that grips some consumers as the world opens up once again, Burke said travellers are assured of a safe experience in Los Angeles.

He elaborated: “Throughout the pandemic, the health and safety of visitors and residents has been top priority in Los Angeles, just as it has in Singapore. California has the lowest transmission rate of Covid-19 of any state in the country.

“Recent health orders at the county and state level add additional layers of protection to help to slow the spread of Covid-19. None of the orders limit business occupancy and operations, allowing Los Angeles to continue its comeback story and welcome visitors as well as business travelers back to our city.”

Current health measures include compulsory mask-wearing indoors, universal masking at outdoor mega-events, and proof of vaccination or a negative Covid-19 test for attendance at events of a certain size and entry to indoor establishments, including restaurants and bars, come November.

AirAsia takes on new name for business clarity

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As AirAsia’s rapid transformation from an airline into a digital travel and lifestyle services group continues to gain strong momentum, the holding company for the airline group has been officially renamed AirAsia Aviation.

Bo Lingam, formerly president (airlines) for AirAsia Group, takes over as group CEO of AirAsia Aviation, overseeing the four airlines – AirAsia Malaysia, AirAsia Philippines, AirAsia Thailand and AirAsia Indonesia.

Lingam: new entity paves the way for new airline ventures to be formed in due course

AirAsia Aviation is part of the portfolio held by AirAsia Group Berhad (AAGB), the investment holding company, joining other companies – the airasia Super App, cargo and logistics venture Teleport, BigPay financial services, the edutech arm AirAsia Academy, engineering company Asia Digital Engineering, ground services division GTR, and the restaurant chain and food group called Santan.

Commenting on the move, Lingam said: “This structural change helps facilitate strong projected growth in both airline and non-airline portfolio businesses.

“The AirAsia Aviation entity holds our existing airline investments and paves the way for new airline ventures to be formed in due course. We have also established a new AirAsia Consulting division tasked at reviewing new airline partnerships and franchise opportunities.

“By creating this airline holding company we can focus on continuing to be the world’s best low cost airline. We have spent the past 18 months reviewing every aspect of the operation to ensure that our airlines will return stronger than ever before. The world is finally opening up and we foresee a V-shaped rebound in air travel in the near future.”

Lingam shared observations of “huge pent up demand for air travel” in Malaysia as interstate travel resumed on October 11.

“We are operating over 60 daily flights to 16 key leisure destinations, and more frequencies and routes will continue to be added in response to significant consumer demand,” he said.

Services in Thailand, Indonesia and the Philippines are also resuming in line with accelerated vaccination rates and the easing of travel restrictions in our key markets.

“We look forward to the opening of international borders as the next key milestone. We will continue to review new markets to operate from in the future, like Cambodia for example, when we can connect (South-east Asia) once again with the best value fares and lifestyle offerings,” said Lingam.

Panorama builds network of travelpreneurs to boost sales reach

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Panorama Group in Indonesia is boosting its distribution channel with the launch of Panorama Agent, a B2B2C business model that leverages on a network of ‘travelpreneurs’ across the country to connect with customer communities.

For a start, Panorama Agent members will be given access via a dedicated digital application to sell Panorama JTB’s domestic and outbound tour products, visa services and travel insurance which covers Covid-19. Later on, they will be able to sell other products such as airline tickets, hotel vouchers and admission tickets.

The new Panorama Agent will utilise a network of travel entrepreneurs across Indonesia to sell the company’s various travel products and services

Hellen Xu, CEO of Panorama JTB, said the company is looking to recruit
1,000 travel entrepreneurs – or ‘travelpreneurs’ – by the end of 2021 to support the new programme.

At press time, Panorama Group has built a team of 200 ‘travelpreneurs’.

Having ‘travelpreneurs’ representing Panorama will enable the company to reach out to more communities, a more efficient route compared to simply adding sales counters, according to Xu, who expects the Panorama Agent programme to boost business by 30 per cent.

“However, our sales counters, such as those in the malls, will continue to operate to serve those who need face-to-face services, such as dropping documents off for visa applications,” said Satrijanto Tirtawisata, president commissary, Panorama.

Sadewa, Panorama’s corporate secretary, expects the Panorama Agent programme to support the company’s efforts to catch pent-up travel demand as international borders begin to open up.

Furthermore, Sadewa believes the programme would enable the company to attract and collaborate with many skilled talents in the travel and tourism industry that have lost their jobs during the pandemic.

Sri Lanka readies for improved tourism fortunes this winter

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A decent winter season is expected for Sri Lanka’s tourism industry as the country makes her slow return to normalcy post-pandemic, with at least 450,000 international arrivals projected to stream in between November 2021 and April 2022.

The Sri Lankan government lifted a six-week-long islandwide lockdown on October 1, gradually easing restrictions on hotels, restaurants and shops.

A busier winter travel season is expected, as Sri Lanka eases lockdown amid growing international travel resumption; Galle Dutch Fort, Sri Lanka pictured

“Things are falling into place. I expect between 450,000 and 500,000 arrivals during November to April, with positive signs from operators in traditional markets like Western Europe and the UK,” said Nilmin Nanayakkara, managing director of NKAR Travels & Tours and former president of the Sri Lanka Association of Inbound Tour Operators.

Nanayakkara added that large numbers of travellers from Russia and Ukraine are expected. Both markets have been main contributors of arrivals to Sri Lanka since the airport reopened in mid-January 2021.

Returning traffic from Western Europe and the UK would signal other source markets to follow, he opined.

Sri Lanka is allowing fully vaccinated travellers to enter without PCR tests and quarantine, provided they carry a valid negative Covid-19 test result on arrival.

Echoing Nanayakkara’s optimism, Dimuthu Tennakoon, president, Board of Airline Representatives (BAR), said airline bookings for the winter season have picked up, particularly from Eastern and Central Europe.

In recent times, Russia and Ukraine have topped the list of arrivals to Sri Lanka, with a little more than 13,500 last month.

While performance is still a far cry from pre-pandemic times – a typical September would see more than 100,000 arrivals, Nanayakkara said the return of international flights was a confidence booster.

Come next month, Air France will resume flights to Sri Lanka while Swiss carrier Edelweiss will increase operations from Western Europe. National carrier SriLankan Airlines has also resumed flights to Germany and has increased frequencies to Russia.

Equally encouraging is Sri Lanka’s progress with her national vaccination campaign. The country has vaccinated over 60 per cent of her population against Covid-19, and the vaccination rollout for the rest of the population is progressing at a rapid pace.

The country has also seen a decline in daily average cases. As of October 16, there were 649 daily average cases, compared to more than 2,000 in mid-May 2021.

Ovolo appoints two new GMs in Australia

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From left: Kieron Hunt; Gab Nishi

Ovolo Hotels has appointed two new general managers for its two Australian properties, Ovolo Woolloomooloo and Ovolo Nishi.

Ovolo Woolloomooloo bridges heritage and modern luxury, allowing guests to indulge in the rich history of the Woolloomooloo wharf complemented by contemporary designs and tech-savvy inclusions.

From left: Kieron Hunt; Gabriel Polias

Kieron Hunt has been appointed the general manager of Ovolo Woolloomooloo. Over two decades, Hunt has worked in locations around the world such as London, Dubai, China, and Japan, for hospitality brands such as The Murray, Peninsula Hotels, InterContinental Hotels, Hilton Hotels and Chelsea Football Club.

Down south in Ovolo Nishi, Gabriel Polias joins the property as general manager. His prevoiusly held positions such as hotel manager at luxury brands like the Sofitel, as well as director of operations at the Marriott.

Strong travel intentions across nine key markets

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A survey of 9,074 consumers across France, Germany, India, Spain, Russia, Singapore, the UAE, the UK, and the US shows the appetite to travel is high.

At the same time, it reveals that greater clarity on restrictions and guidelines will be key to unlocking increased traveller confidence. Over a third (35%) of travellers said the current international guidelines around where and how to travel are confusing, making them less likely to book business and/or leisure travel. In Asia-Pacific, 37% of travellers in India and 40% of those in Singapore shared the same sentiment.

Travellers are willing to share personal health data, and welcome technologies that will bring travel convenience

At the same time, travellers are exhibiting increased openness to embrace technology and a willingness to share health data so they can start traveling again.

When asked about the receptiveness to share personal health data, the survey results show:

  • 93% of travellers globally would be willing to provide personal data for the effective use of digital health passports or certificates, a slight increase from 91% in February 2021. In both India and Singapore, the figure was slightly higher than the global average at 95%.
  • Almost half (48%) of business travellers worldwide would be willing to provide their health data to visit a conference or event, compared to 53% in India and 54% in Singapore. Meanwhile, 36% of leisure travellers would be willing to share such information for an excursion or activity at destination, versus 35% and 38% of Indian and Singaporean leisure travellers respectively.

When asked which technology would increase confidence to travel in the next 12 months, mobile solutions continue to be the most popular, with the top technologies including:

  • Mobile applications that provide on-trip notifications and alerts (44%) (India: 55%; Singapore: 45%)
  • Self-service check-in (41%) (India: 49%; Singapore: 53%)
  • Contactless mobile payments (e.g., Apple or Google Pay, Paypal, Venmo) (41%) (India: 47%; Singapore: 47%)
  • Automated and flexible cancellation policies (40%) (India: 42%; Singapore: 45%)

A majority 97% of travellers say that technology will increase their confidence to travel, up from 91% in February 2021 and 84% in September 2020, showing a growing sense of confidence in technology.

When considering the future of travel and sustainability, the survey highlighted what solutions travellers believe might help the industry to become more sustainable long-term. The results showed:

  • Nearly half (46%) of travellers said greater availability of green modes of transport, e.g., electric planes or trains. The figures in India (51%) and Singapore (53%) were slightly higher.
  • A similar percentage (44%) believe making sustainable travel more cost effective would be beneficial. Exactly half (50%) of the respondents in Singapore, and 49% in India, felt this way.
  • 41% say transparency around travel companies’ sustainability policies would help. Here, too, the numbers were higher for Asia-Pacific travellers, with 54% in India and 50% in Singapore rating this a priority.

Although receptiveness to travel in the next year is high, the travel industry needs to consider how to respond to changing traveller concerns as the travel environment continues to adapt. The three main concerns travellers have are:

  • Fears of catching Covid-19 while traveling (41%) (India: 54%; Singapore: 54%)
  • Self-isolation or quarantine before and after travel (41%) (India: 42%; Singapore: 44%)
  • Changing restrictions resulting in last minute cancellations (37%) (India: 29%; Singapore: 41%)

In comparison to the previous studies, fears of catching the virus maintain a top concern for travelers, alongside self-isolation, or quarantine.

Jonathan Tong, vice president, Airline Solutions & IT Sales, Asia Pacific, Amadeus, said: “As countries in Asia-Pacific achieve higher vaccination rates, they are beginning to reopen their borders and restart international travel. However, it’s becoming increasingly clear that for international travel to restart in a meaningful way, technology will need to play a central role.

“For example, biometric and contactless solutions can help reduce transmission of the virus, while digital health passes will help create a more frictionless and stress-free experience for travelers. Amadeus continues to advocate for closer collaboration between stakeholders across the industry including, airlines, hotels, technology providers and governments, to expedite the industry’s recovery.”

New round of financing to power Artotel’s expansion

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Melbourne to ease lockdown this week

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Victorian state officials will begin to ease lockdowns in Melbourne this week, allowing hospitality venues and some businesses to resume, albeit with restricted capacity.

The announcement was made on October 17.

Melbourne will progressively ease out of lockdown from this week

More easing, including the reopening of many retailers, will come once 80 per cent of eligible Victorians are fully vaccinated – estimated by November 5 at the latest.

The city has been under six lockdowns that span nearly nine months, since March 2020.

Melbourne’s reopening follows that of New South Wales, which emerged last week from a 100-day lockdown.

Australia is looking to end her 18-month travel ban in November, which will allow vaccinated Australian citizens and permanent residents to travel abroad. However, the speed of materialisation will depend on the establishment of home quarantine in the country’s eight states and territories.