TTG Asia
Asia/Singapore Friday, 23rd January 2026
Page 747

Japan mulls restart of travel subsidy campaign

0

The Japanese government plans to restart its domestic travel subsidy programme, Go To Travel, in February, as it looks to revitalise the pandemic-hit tourism economy.

The Japan Tourism Agency-run scheme, which covered up to half of travellers’ expenses, was initially in place from July to December 2020, but was halted amid a rapid increase in Covid-19 cases nationwide.

Japan’s Go To Travel campaign may resume in February 2022; Keage Incline in Kyoto, Japan pictured 

Discussions on the programme’s resumption follow the lifting of states of emergency across the country, the decline of new and serious infections and the full vaccination of 77 per cent of the population as of end-October.

However, the scheme will be implemented under more stringent measures in response to the criticism it received last year for contributing to the spread of Covid-19. Procedures to confirm travellers’ vaccination status or virus test results have been trialled since October, with operational guidelines to be devised by the end of this month.

Japan’s tourism minister Tetsuo Saito said the resumption of the Go To Travel campaign is “crucial for the recovery of tourist sites and local economies,” adding that “it is important to balance the prevention of contagion and the promotion of tourism”.

Sebastien Duval, community director at travel agency Japan Travel KK, said a successful restart of the Go To Travel programme “would prove that travel is relatively safe,” which in turn could lead to “return to business as usual for domestic stakeholders” and even accelerate the reopening of borders to international tourists.

Kyoko Nagano, founder of Mypal Inc, an agency for cultural tourism-related businesses, agreed that the programme could be a lifeline, particularly to regional operators. Many breweries that she supports resumed in-person tours as late as October 1 so she said they should “see a good impact” from Go To Travel via tour participant numbers and sales at souvenir shops.

Mid- and lower-priced hotels and ryokan inns are also expected to enjoy greater business under the restart, as plans are underway to reduce discount rates for accommodations. This move is intended to avoid the concentration of travellers at luxury options, which was another criticism of the initial scheme.

ACI Mentor of the Year recognises Ayalaland’s Wilma Estaura, Leading’s Sathia Moorthy

0

Wilma Estaura, group director of HR, Ayalaland Hotels & Resorts in the Philippines, has been nominated ACI Mentor of the Year 2021, while Sathia Moorthy, director of SE Asia, The Leading Hotels of the World has been recognised with the Highly Commended Award.

The 2021 award, conducted by ACI HR Solutions, received more nominations than previous editions, shared founder Andrew Chan, with many coming from across the world, signifying growing recognition of the purpose of the award. However, a decision was passed by the judging committee to keep the list to within Asia-Pacific.

Ayalaland’s Wilma Estaura and Leading’s Sathia Moorthy recognised by ACI Mentor of the Year

According to Chan, the annual ACI Mentor of the Year provides a “platform to showcase and highlight the results of mentorship”.

Commenting on her win, Estaura said: “All the nominees are top HR executives whose mentorship touched the lives of their people and contributed to their professional development. To be included in the company of highly-respected professionals was already a great recognition for me.”

Reflecting on her role as a mentor, Estaura said she is “purpose-driven, selfless, authentic and patient”.

She added: “I feel it is my mission to help my team members achieve their personal and career goals. When you are genuine in your desire to coach and motivate your mentees, they can feel your sincerity and will also strive to succeed. It is an invaluable experience for me to be a mentor because I myself learn a lot from my mentees.”

In place of an in-person ceremony, Chan presented the trophy to Estaura via Zoom, in an online event organised by Ayalaland’s president for all department heads and board members.

Sathia, who is based in Singapore, personally received the trophy from ACI HR Solutions’ senior consultant Leon Nonis. He told TTG Asia that his ways of mentorship were founded on examples set by his own mentors.

“I’m always more a friend than a colleague. This allows people to approach me without any hesitation. I set aside time to listen to them and if a solution is needed, I offer various viewpoints and suggestions, never imposing my views or what I think is the best solution. I give the mentees the space to think and decide for themselves. This way, I allow them to feel empowered and this is how people can grow. This was how I learnt from my mentors. Where I am today in the industry is also thanks to them,” Sathia reflected.

In an earlier interview with TTG Asia, Chan observed that business survival throughout the pandemic has made mentorship an even more critical function, but also one that is challenged by personal difficulties faced by mentors as well as disruptions to mentorship meetings due to lockdowns and social distancing.

Sathia shares Chan’s opinion, noting that “mentorship is critical especially when our industry took one of the worst hits due to the pandemic”.

He said: “People were made redundant and employers were stressed about pivoting their businesses to stay afloat. Mentorship helps the mentee regain confidence and allows them to voice their concerns.

“It is not a one-stop solution to solve issues but it helps build trust and understanding among team members, and that will help them ride towards success as our industry recovers.”

Estaura believes that greater attention to mentorship is needed amid the business and job disruptions.

“People need someone to guide, inspire, and lead them in the right direction. Most, especially the millennials, look for a role model in the organisation, someone who will take time and personal interest in helping them grow as an individual and a professional. When they feel they have a mentor with the strength of character to lead them, they become more productive, loyal and engaged in the organisation,” she said.

As group director of HR, she leads the company’s leadership programme, which has a structure to promote talents from within. A developmental plan lasting two to three years is set for high performers and high potential team members, and they benefit from regular coaching by mentors.

TTG Conversations: Five Questions with Jon Owen, Go City

0

Greater consumer reliance on technology-driven transactions during the pandemic has encouraged providers of attractions, tours and activities to speed up their digitalisation, resulting in enhanced distribution for businesses and improved purchasing experience for travellers, notes Jon Owen CEO of Go City.

In this episode of TTG Conversations: Five Questions, Owen details the various benefits providers of attractions, tours and activities can enjoy by moving transactions online and via travel apps, shares tips on choosing the right online distributor partner, and discusses how the digitalisation of attractions, tours and activities bookings impacts providers’ relationship with travel agents and customers.

Reconnecting people with nature

0

Singapore’s Gardens by the Bay has welcomed a new 15,000m² nature sanctuary, Kingfisher Wetlands, along its waterfront. It features more than 200 native true mangrove trees and mangrove associates planted amid newly-created water cascades and streamlets, as well as a wildlife lookout that bird-watchers and nature photographers will enjoy. Educational signage helps visitors gain a greater understanding of frequently-spotted wildlife in the area.

The Kingfisher Wetlands comes at a time when Gardens by the Bay is experiencing a spike in visitorship, as more people turn to nature for respite and recreation amid the pandemic. Gardens by the Bay has welcomed more than 10 million visitors since Singapore’s Circuit Breaker lockdown in April 2020.

Development of the sanctuary is made possible by a S$500,000 (US$371,978) donation from Kikkoman Singapore.

In nature’s embrace

0

Into Cambodia’s wild
Experience Cambodia’s rugged wild on one of Sam Veasna Conservation Tours’ (SVC) birding and wildlife adventures. The award-winning eco-tour operator has been running since 2003 and is continually adding new itineraries that venture into relatively untouched areas.

With the aim of sustaining Cambodia’s wildlife and communities through ecotourism, SVC has also formed a unique partnership with the Wildlife Conservation Society to access some of their unique sites in protected areas. These include overnight trips to six-day adventures across Siem Reap province and the Northern Plains that take in camping next to waterfalls, staying at lodges, safari camps and treehouses. Wildlife highlights include the critically-endangered Giant Ibis and feathered friends at Prek Toal bird sanctuary.

Another outstanding option takes visitors into Keo Seima Wildlife Sanctuary where they can spot gibbons in the conservation area, trace black-shanked douc langurs and Asian elephants, and visit Jahoo Gibbon Camp.

Hardcore adventurers can indulge in the legendary SVC Birding Super Tour. The 21-day excursion takes in Cambodia’s most important nature sites, home to critically-endangered and endemic species.

Cut a trail in Kushiro River
Kushiro-Shitsugen National Park is home to Kushiro Marsh, Japan’s largest wetland. The vast landscape remains untouched, and canoeing through it provides visitors with access to nature that is not possible by other means.

The 9km course from Lake Toroko to Hosooka along the gentle Kushiro River takes two to three hours at an easy pace and passes through a scenic area rich in biodiversity. An expert guide can share insights on the geography and environment while pointing out wildlife on the banks.

There are about 40 species of mammals and 200 species of birds including the Ezo red fox, Yezo deer and red-crowned crane, which is revered by the Ainu, Hokkaido’s indigenous people, as “the deity of the marsh.” So rare is the marshland and red-crowned crane that they are both designated special natural monuments by the Japanese government.

The park is home to 700 alpine and cold-climate plant varieties including a species of the phlox family thought to be a relic of the Ice Age. Stone Age artefacts have been found in hundreds of locations around the marsh.

Floral delight
Tropical Montane Orchidetum is a new attraction that opened this year within Singapore Botanic Gardens, a UNESCO World Heritage Site. Part of the National Orchid Garden, the attraction simulates the experience of ascending through a tropical montane forest and showcases a diversity of orchids and other plants, such as bromeliads and gingers.

A highlight at the Tropical Montane Orchidetum is the Sembcorp Cool House, home to orchids from five biogeographical regions – Malesia, Continental South-east Asia and South Asia, Australasia, Afrotropics and the Neotropics. The temperature here is maintained at 16°C to 23°C, to emulate a high elevation forest. With some 1,000 orchid species and hybrids exhibited in the Cool House, this space brings pleasure to both floral enthusiasts and botanists.

Walk with giants
Cambodia’s Elephant Valley Project presents nature-lovers with a unique elephant experience in the remote mountainous province of Mondulkiri. The ethical sanctuary is home to both the country’s largest remaining wild and working elephants. It offers respite to overworked, injured or retired elephants belonging to indigenous bunong communities that populate the area. The elephants and their mahouts can freely roam the 1,500-hectare site.

While elephant riding is prohibited, visitors can stroll though ancient jungles alongside the giant beasts, watching as they forage for food, tear out young trees with their trunks, and wallow in natural mud baths. Options range from a half-day visit through to more than a week. Depending on the itinerary, guests can embark on a jungle hike to view elephants in their natural habitat and learn about elephant behaviour and forest ecology.

There is also the opportunity to meet bunong people to discover their rich culture and unique relationship with elephants and the forest, and their efforts to protect both from extinction.

Multimedia Ainu journey
An enchanted night walk around the shores of Lake Akan in eastern Hokkaido, Kamuy Lumina retells a traditional song of the indigenous Ainu people, via an immersive experience.

Multimedia entertainment creators Moment Factory and Akan Adventure Tourism combine the natural beauty of the forest, which is located in Akan Mashu National Park, with cutting-edge projection mapping, scenography and interactivity to create an otherworldly showcase of sound and light.

Akan is home to Hokkaido’s largest Ainu settlement and Kamuy Lumina is Moment Factory’s first multimedia production with indigenous people. It is also the first in a national park, making it a truly unique way to get up close to nature.

In the story, the kamuy (spiritual beings in Ainu mythology) have stopped sending deer and fish for hunting because mankind no longer respects the land. Two leaders of the forest, the owl and jay, are determined to give mankind a second chance by delivering a musical message to the kamuy on mankind’s behalf. Visitors take the role of rhythm keeper to help the jay deliver his lyrical song.

Rizal’s regal reserve
Masungi Georeserve conservation area in Baras, Rizal – a few hours drive from Manila – invites city dwellers to commune with nature and enjoy sunshine and fresh air.

Set across 2,700 hectares of rainforests are 60 million year-old limestones that spike the tranquil landscape, 400 species of documented fauna and flora, and 40,000 native trees.

Highlights here are the sawa, snake-like hanging bridges that connect to limestone peaks; sapot, giant cobweb viewing platform; duyan, giant hammock of white braided ropes connecting the mountains; huts suspended in the air; and the meditation area called Liwasan. The Silayan Dining Room atop a hill is a fine dining, farm-to-table concept with menu that changes according to the local harvest season.

Deep dive
Tubbataha Reefs Natural Park is an extraordinary dive sites at the heart of the Coral Triangle, the global centre of marine biodiversity.

This 100,000-hectare marine protected area in Palawan, in the middle of the Sulu Sea, is one of the oldest ecosystems in the Philippines.

It treasures 10,000 hectares of coral reefs that support key marine species, among them 360 coral species or half of all the world’s coral species, 600 fish species, 11 sharks and rays species, and 13 species of dolphins and whales.

Accredited dive operators have a slew of activities for divers, while non-divers can take dive courses, snorkel, or watch birds – a new product that has been developed.

Tubbataha has 100 bird species, including endangered seabirds species, apart from two species of endangered green turtles and hawksbill turtles.

Tubbataha Reefs is open only three months a year – March to June – due to its remoteness and unpredictable weather. Tourists stay on the yacht or boat since there are no accommodations in the reserve. The gateway is the Puerto Princesa airport in Palawan before guests are taken to the nearby pier for the trip to the reefs.

Not your usual home
Akan Yuku no Sato Tsuruga on the shores of Hokkaido’s Lake Akan combines resort and ryokan.

The jewel in this hot spring inn’s crown is the collection of 33 public baths, including pools of hot, warm and tepid temperature, waterfall and whirlpool baths, and even a bath in a cave. The suite of outdoor baths on the eighth floor rooftop offers a commanding panorama of the lake, which is particularly striking in fall and winter. A secluded bath on the first floor sits along the shore and forested area.

Guests can choose from Japanese or Western-style rooms or opt for a suite that features a private outdoor bath overlooking Lake Akan.

Philippines in travel bubble talks with South Korea

0

Manila-based hotel management firm wants to help SMEs compete with the big boys

0

A pair of former honchos of a now-defunct Singapore-headquartered OTA has set up a hybrid hospitality management company in Manila, targeted at small and medium-sized hotels and resorts.

Unlike a typical hotel management company, SMS Hospitality Network (SMS) offers clients the option to choose sales and online revenue management only; online revenue management including rates, inventory and reputation; or full management including operations as in the case of the 30-key Gilmore Tower and Suites.

SMS Hospitality Solutions aims to help hotels increase their visibility on OTAs and maximise their revenue potential

Furthermore, SMS can also represent province-based clients in trade shows and business events held in metro Manila.

“The pandemic has shown very clearly that small and medium-sized hotels and resorts need support. If they are just going by themselves, they will have difficulty competing with the big boys,” said Nikki Rocha, SMS Hospitality CEO and president.

Rocha was previously the group executive vice president and president in the Philippines of the now-defunct Asiatravel.com, which closed in 2018.

There are over 5,000 hotels and resorts accredited by the Philippines’ Department of Tourism, and a significant number of them, mostly SMEs, are not listed in OTAs.

“In terms of network, (these SMEs) need support on how to be more visible on OTAs. So with our team, experience, network plus the technology we will provide, we can help them manage their hotels and resorts to achieve that,” said Francis Asuncion, SMS managing director, who was Asiatravel.com’s vice president in Thailand.

SMS’ value proposition is to achieve the full revenue potential of the properties by using high-technology and mastering OTAs’ algorithm. “A lot of owners don’t realise that they can earn much higher than what they currently do,” Rocha said.

Asuncion said SMS Hospitality is the exclusive Philippine partner of Japan’s OTA Rakuten for hotels, while India tech partner Street Gooser provides the real-time, cloud-based property management system.

Correction: In our previous version, we stated that the company name is SMS Hospitality Solutions, which is the registered name of the company. SMS Hospitality Network is the name that the company is known by in the industry. This article has also been edited for accuracy. 

Set sail on a Nordic Christmas adventure with Dream Cruises

0

Emirates seals codeshare with Garuda Indonesia

0

Emirates and Garuda Indonesia have signed an MoU to establish a codeshare partnership between both airlines, a move which will allow customers of both airlines to enjoy seamless connectivity on new routes across the Americas, Middle East, Africa and Europe.

In addition, Emirates and Garuda Indonesia will also explore opportunities to cooperate on their respective frequent flyer programmes, to enable customers of both airlines to earn and redeem loyalty points for reward tickets, upgrades and other exclusive benefits.

Emirates’ Adnan Kazim and Garuda Indonesia’s Irfan Setiaputra sign codeshare deal between both airlines

The codeshare agreement is expected to come into effect from January 2022, with customer benefits to include seamless booking, ticketing, one baggage policy and check-through to the final destination in addition to travel benefits across 18 routes on both airlines’ networks.

Irfan Setiaputra, president & CEO, Garuda Indonesia, said: “This partnership is timely as countries are expected to start to reopen their borders for international flights and ease their travel restrictions. It will also help open up many opportunities for Indonesia’s trade and tourism activities.”

Under the codeshare agreement, Emirates customers will be able to connect to and from Denpasar, Surabaya, Makassar, Balikpapan, Manado, Medan, Padang and Solo airports on flights operated by Garuda Indonesia from Jakarta, to Dubai and beyond with a single ticket.

Additionally, routes directly connecting Denpasar with Surabaya and Makassar will be available for passengers’ convenience.

Garuda Indonesia will also add their marketing code to flights on eight routes operated by Emirates, including between Dubai and Jakarta, Denpasar, Bahrain, Moscow, Johannesburg, Cairo, London and Manchester.

Open-air panoramic ride SkyHelix to open in Sentosa next month

0

Sentosa’s latest attraction SkyHelix, billed as the highest open-air panoramic ride in Singapore, will open at Imbiah Lookout on December 15.

The opening is a few months ahead of schedule, in time for the school holidays and year-end celebrations, said operator Mount Faber Leisure Group (MFLG).

SkyHelix will be the first carbon-neutral attraction on Sentosa. Photo Credit: Mount Faber Leisure Group

Standing at 40m tall, SkyHelix features a vertical helix-like structure. During the ride, guests will be seated in an open-air rotating gondola, which ascends 35m above the ground to a height of 79m above sea level.

The 12-minute ride includes 10 minutes rotating at the peak. With a drink in hand, guests will be able to enjoy panoramic views of Sentosa, the Keppel Bay area, and the Greater Southern Waterfront.

As an added safety measure, an attraction host will accompany guests on the ride to ensure safety protocols are followed.

Adult tickets cost S$18 (US$13.30), while child tickets – over 1.05m – cost S$15. All tickets come with a choice of one standard non-alcoholic beverage (soft drink or slushie) or a SkyHelix Sentosa souvenir. Alcoholic beverages and snacks are subject to additional pricing.

The ride is open only to vaccinated guests and accompanying children under 12 years old.

Designed and constructed by French company Aerophile, an expert on high-point attractions, the SkyHelix will be powered by three electrical winches that are managed on ground, and include emergency brakes and a safety mechanism.

When asked about the attraction’s sustainable aspects, Buhdy Bok, managing director at MFLG, revealed that SkyHelix’s projected carbon footprint for a whole year – 365 days for up to 12 hours a day, and carrying a projected 100,000 guests – would be “equivalent to one flight from Singapore to Kuala Lumpur”.

To achieve carbon neutrality, mitigation methods will be deployed, where renewable energy, such as the installation of solar panels to reduce energy consumption, will be looked into, added Favian Ooi, MFLG’s director, operations and asset development.

Bok noted: “As Singapore eyes a long-term goal recovery of its tourism sector, the opening of SkyHelix Sentosa signals a strong message of hope and optimism for the industry and the country.”

He told TTG Asia that vaccinated travel lanes (VTLs) will help attract tourists back to Singapore, and every established VTL “is a positive sign which will go a long way in supporting travel and tourism recovery”.

“We have seen the VTL daily quota steadily increase from 2,500 to 6,000. While it is yet to be determined how many of these VTL travellers are tourists, on November 10, CAAS (Civil Aviation Authority of Singapore) reported encouraging figures especially from Australia and South Korea and this sends a positive message that VTLs are impactful for tourism recovery,” he elaborated.

Thien Kwee Eng, CEO of Sentosa Development Corporation, added that SkyHelix joins a pipeline of new and upcoming Sentosa experiences, including wellness experiences at Oasia Resort Sentosa; a perfumery experience at Scentopia; as well as the island’s new lifestyle destination, Southside; among others.

She said: “We look forward to welcoming more guests to Sentosa, as we bolster our position as Asia’s leading leisure destination.”