TTG Asia
Asia/Singapore Monday, 29th December 2025
Page 570

A force for good

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Making responsible travel choices is getting easier, now that many leading tourism suppliers are providing prominent labels that identify sustainable options.

Back in November 2021, Booking.com debuted what it said was a first-of-its-kind Travel Sustainable badge to help travellers identify properties that have implemented a combination of sustainable practices that meet the requisite impact threshold for their destination.

Amilla Maldives Resort, located in the Baa Atoll UNESCO Biosphere Reserve, has 31 ongoing sustainability projects

A study by the OTA found that 81 per cent of global travellers wanted to stay in a sustainable accommodation when they resumed their travel in 2022, while 73 per cent would more likely choose a specific accommodation if they knew it was implementing sustainable practices. The Travel Sustainable badge serves to support that desire, and a filter on Booking.com’s search function helps travellers to more easily identify responsible options.

Sharing that foresight is Small Luxury Hotels of the World (SLH), whose Considerate Collection of responsible and sustainable hotels has just celebrated its first anniversary. When it launched in October 2021, the Considerate Collection had 26 hotels in 16 countries. At press time in November, the network has expanded to 43 qualified properties.

Mark Wong, senior vice president, Asia Pacific of SLH, said the creation of the Considerate Collection has allowed the company to identify many attractive and responsible hotels that “were not on our radar”.

He noted that there are many responsible hotels around the world – particularly in Thailand, Indonesia and the Maldives here in Asia – and SLH can use its global reach to bring such properties to the attention of many conscious travellers and travel trade buyers worldwide.

The Considerate Collection is set for continued growth, evident in the number of hotels approaching SLH at an early stage of development for suggestions on incorporating sustainable features and experiences into their property, to ensure they qualify for induction into the programme once they launch.

Getting the green star
A stringent and scientific approach has been employed by these travel companies to determine who gets the coveted sustainable label.

For Booking.com’s Travel Sustainable badge, qualifying attributes are determined and validated by the Travalyst Independent Advisory Group, and the OTA takes a step further by working with other industry experts to identify a set of the most impactful practices for a property to consider in five key areas: waste, energy and greenhouse gases, water, supporting local communities, and protecting nature.

Keemala has a strict anti-animal exploitation policy while its guests activities foster a strong sense of community spirit among guests

This foundational framework is further broken down into 32 specific sustainability measures or practices that properties can implement, including everything from eliminating single-use plastic toiletries or switching to LED light fixtures to running on 100 per cent renewable energy sources or investing a certain percentage of profits into local community and conservation projects.

For SLH’s Considerate Collection, properties looking to be inducted must do more than just end their reliance on single-use plastics. SLH partners reputable organisations like Greenview and Global Sustainable Tourism Council as well as subject experts and travel agents specialising in this field to provide it with guidance and ensure SLH is not “just greenwashing our approach”, Wong told TTG Asia.

All Considerate Collection hotels undergo strict assessment across three levels – Environmentally Conscious, Cultural Custodians, and Community Minded.

“Our members have to take these pillars into their operational consideration to qualify and ensure that these are achieved both behind the scenes and in guest-facing experiences,” shared Wong.

For instance, Amilla Maldives Resort, one of the newly-inducted Considerate Collection properties, boasts 31 ongoing sustainability projects since its debut three years ago in the Baa Atoll UNESCO Biosphere Reserve. One of its projects utilises 2,500 coconut trees on the island to produce coconut oil, vinegar, milk and cream, as well as turn the resulting waste into nutritious coco peat for its gardens and crafting needs.

The property continually comes up with creative ways to celebrate island culture, from founding the country’s first and only Maldives Cultural Week in 2021 which promotes local musical, artistic and fashion talents, to holding weekly Maldivian dinners and cooking classes for guests to get an authentic taste of Baa Atoll and beyond.

It also takes pride in operating with a team made up mostly of Maldivians, many of whom hold management positions, as well as sourcing from local producers and engaging local vendors.

Low impact experiences
Contiki Tours, which runs 350 trips across six continents, is contributing to the movement too, by putting up programmes that enable conscious travellers to explore guilt-free and with minimal carbon footprint.

It has made 100 per of its trips carbon-neutral this year. It is a momentous decision, but also just one of the many milestones in the company’s “long journey to sustainability”, said global CEO Adam Armstrong.

All Contiki tours are carbon neutral now

“Our journey to carbon neutrality requires a lot of work. First, we have to measure, and that’s a task in itself. For every trip we have to work out how much carbon we are emitting through transport, accommodation, dining and experiences. Then, there is a load of initiatives around reducing emissions and getting third parties to work with us. After that, we offset what we cannot reduce and invest in carbon capture initiatives,” detailed Armstrong.

All initiatives are included in the ticket and there is no opt-in required. Contiki has chosen to keep its carbon neutrality offering simple and accessible, as the young generation views such features as a basic consumer right, reflected Armstrong.

SLH’s Wong said spotlighting responsible travel options is now basic business and no longer just a post-lockdown travel trend.

“It won’t go away any time soon and will become a requirement among conscious travellers. In fact, our corporate RFPs now come with a request for our hotels to submit details on their sustainability policy and programmes,” he said.

Contiki’s Armstrong agrees, saying that data points to the growing importance of sustainable travel.

“Most Gen Zs prioritise sustainability and choose brands based on their sustainability credentials. They avoid brands with poor sustainability credentials. Going carbon neutral is therefore good for the environment and for the business,” he said.

Right moves forward

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Conversations at trade events for our industry have been gravitating most towards three areas – digitalisation, manpower pains, and sustainability. Naturally, these three topics were top of my mind when it came to planning the theme for our year-end special issue.

It is sustainability that I chose to eventually build our content on because the topic is divisive. There remain opinions that the travel and tourism industry isn’t as responsible as it claims to be; that travel buyers actually still care more about pricing and value than their emissions, and consumer intention studies showing strong desires for responsible travel are skewed by response bias.

Despite these dampers, it is clear that our industry is shifting towards more responsible actions. Travel and tourism suppliers are making responsible travel options more visible, to serve conscious travellers as well as to educate fence sitters about better options. They are scrutinising their internal processes as well as that of their partners to ensure goals are aligned.

They are broadening their sustainability view to consider more than just energy usage and waste reduction; they are paying attention to matters like community support and development, gender parity, and culture preservation.

At a higher level, governments are making clear their sustainability plans and establishing nation-wide roadmaps to get both the public and private sectors moving in the same direction. Such roadmaps will guide tourism developments too, benefiting the society and the environment.

The accusation that the very act of travel is detrimental to the environment remains loud. Yet, putting an end to travel is an extreme solution. The disruption of global travel for more than two years lays bare the important contribution it brings to economic and social activities.

Travel must continue, it must be done responsibly, and it is already happening.

Sabah’s community-based tourism answers market’s call for conscious travel

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Nature lovers must visit the Kinabatangan River, located in Sandakan, the gateway to Sabah’s wilderness
Nature lovers must visit the Kinabatangan River, located in Sandakan, the gateway to Sabah’s wilderness

Brought to you by Sabah Tourism Board

Sabah’s community-centric and rural-based tourism options appeal to the new profile of Mindful Explorers – defined as people who seek to contribute to regenerative and sustainable means of tourism.

Travellers can participate in a community-based tour that gives them the opportunity to immerse in the local culture, gain an authentic and rewarding experience while giving back to the community in the Malaysian state.

Kudat
Travellers seeking a cultural experience can head to Kudat, the northern part of Sabah, and stay in a longhouse alongside the Rungus community, known for its rich culture. Majority of the Rungus people are skilled in crafting gongs, colourful beadwork and other handicrafts.

Kudat is also home to some of the finest white sandy beaches in Sabah.

Kiulu and Kadamaian

Adventure-seekers can explore the Kiulu and Kadamaian rivers in the Tamparuli and Kota Belud districts, known for their grade 1-2 water rapids – perfect for those looking for a ride on nature’s rollercoaster.

Visitors can join the villagers in their daily forage for edible or medicinal plants, or make their way to a scenic small stream or waterfall only known to the residents. They can also partake in jungle trekking, hiking, camping and stargazing.

Some can even try their hand at paddy farming, rubber tapping, traditional basket weaving and beads crafting.

Kadamaian is one of Sabah’s fastest developing rural tourism attractions, and has a goal of becoming a world-class rural tourism destination by 2025.

The Project Picasso by non-governmental organisation, Meraki Daat Sabah Initiative, set to begin in 2023, aims to transform such identified water villages into Instagram-worthy tourist attractions in Sabah – by painting the stilt houses in creative ways.

The Kinabatangan River and Rundum Highland
Nature lovers can visit the Kinabatangan River, located in Sandakan, the gateway to Sabah’s wilderness and the second longest river in Borneo and Malaysia.

The river and its surrounding area are home to various unique animals because the rich biodiversity offers them the perfect habitats.

Travellers can take a boat ride on one of the river’s branches and spot some of Borneo’s most iconic species – orangutans, proboscis monkeys, saltwater crocodiles, hornbills, and pygmy elephants – on the river banks.

To truly experience the life of the Orang Sungai, tourists can stay at one of their rustic traditional wooden stilt homes, join in their cultural activities and experience the local way of farming. Forest conservation programmes are also available to visitors.

On the other hand, Rundum Highland, set up by the Murut community in Tenom, delights with its fresh, cool air and scenic nature views.

Sabah’s rural areas also feature marine and nature parks, wildlife sanctuaries and forest reserves.

Community-based tourism (CoBT) is an initiative to promote sustainability and improve the livelihood of the community in an area, while getting the residents involved in developing and managing their own tourism destination and products.

It is also a great way to empower and create more employment for women and youths.

Sabah is home to more than 30 different races and ethnicities, and boasts a range of more than 80 languages and dialects. The different diverse groups live together to form a homogenous community, while still retaining their own cultures, customs, traditions, arts and festivals.

Keen to explore a meaningful and sustainable itinerary?
Agents and operators keen to consider CoBT can find out more about rural tourism options in Sabah here.

Philippines to further ease travel restrictions

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The Philippines will soon drop the Covid-19 test requirements for incoming visitors and the mask-wearing mandate for indoor settings.

This was announced by tourism secretary Christina Garcia Frasco on October 25 in a press briefing, following the Cabinet Meeting with the country’s president Ferdinand R. Marcos, Jr.

Visitors to the Philippines will no longer need to do a Covid-19 test upon arrival

Indoor mask-wearing will still be required on public transport, medical transport and in medical facilities. For the unvaccinated, individuals with comorbidities, and senior citizens, mask-wearing is still highly recommended.

Fully-vaccinated visitors entering the Philippines will be allowed entry into the country without the Covid-19 test requirement, while unvaccinated guests are given the option to take an antigen test 24 hours before travel or upon arrival in the Philippines.

This policy is in line with the president’s vision to facilitate ease of travel and tourist convenience and will supersede the stringent Covid-19 test and quarantine requirements for vaccinated and unvaccinated visitors.

In addition, the Philippines recently announced the removal of the One Health Pass (OHP) to make way for the e-Arrival Cards which aims to simplify the entry procedures for travellers.

As of October 24, 2022, the DoT has recorded 1.8 million visitor arrivals exceeding the 1.7 million projection for the current year.

The biggest bulk of tourists came from the US at 346,806, followed by South Korea with 250,021, and Australia with 85,986.

Maldives’ tax hike could see arrivals numbers dip

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A potential hike in taxes with effect from January 2022 will adversely affect tourism in the Maldives, and industry players are worried that the change would impact upcoming winter arrivals.

The government has proposed to increase the Tourism Goods and Services Tax (T-GST) to 16 per cent from 12 per cent, which the tourism industry believes will impact the industry greatly, particularly at a time when many other destinations have opened their borders.

Tourism players are concerned that the potential hike in taxes will impact upcoming arrivals to Maldives

Mohamed Khaleel, CEO of Pulse Resorts and CEO of Manta Air, said: “We are expecting a drop in arrivals as this has a huge impact on businesses (and customers).”

Moreover, this tax hike comes at a time when the disposable incomes of Europeans are down by 30 per cent due to the Ukraine-Russia conflict, noted Khaleel.

“It’s difficult to pass on this cost to tour operators with whom we have signed one- or two-year agreements in advance,” he added.

Current efforts to urge the government to reconsider the tax hike have failed, but the Maldives Association of Travel Agents and Tour Operators (MATATO) has appealed to the Parliament to reconsider the hike stating that it is “reckless and unprecedented”.

To strengthen its case, MATATO conducted a survey about tax hike implications with over 300 tour operator partners from around the world; who are responsible for over 50 per cent of current arrivals to the Maldives.

Survey results were overwhelmingly negative, indicating an unfavourable impact on demand for the Maldives when compared to competing beach destinations such as Bali, Indonesia, and Phuket, Thailand.

The survey also indicated that the proposed tax increase could lead to a drop in tourist arrival by almost 10 per cent in 2023, where costs will largely be borne by Maldivian-owned tourism companies.

A tour operator handling European markets, who declined to be named, said they were expecting a decrease in the number of arrivals from the UK due to the depreciation of the pound sterling owing to an economic crisis there.

“This would also have an impact on the market,” he said. He added that even though India is currently Maldives’ top source market, Indians usually stay only for three to four nights, while Europeans stay for eight to 12 nights.

Japan ranks highly for outbound Australian travellers

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Australian travellers’ interest in Japan is booming following the Japanese government’s relaxation of border rules to welcome visa-free, individual arrivals from October 11.

According to a recent study by the US-based Internet search engine Google, Japan has become the most searched travel destination on their Australian site, exceeding searches for popular tourist spots such as New Zealand, Thailand and Vietnam, as well as local favourites including Tasmania.

Australians like visiting Japan for its food, nature, sightseeing and experiencing Japanese history and culture

Australia was also one of the top five nations searching for Japan accommodations on Airbnb. According to the US-based online marketplace, most searches for Japan following the Japanese government’s September 23 announcement that border restrictions would be relaxed were from South Korea followed by the US, Hong Kong, Australia and Singapore.

Bookings to Japan are on the rise too, with Australian travel platform Webjet reporting a 322 per cent increase in bookings on their site in the five-day period following September 23.

Most bookings were for ski and snowboarding holidays for the upcoming winter season or the cherry blossom viewing in the spring, although there was also strong demand for departures throughout 2023.

Australia is an important and growing market for Japan. In 2019, 522,000 Australian tourists visited Japan, marking a 13 per cent increase year-on-year and 10 consecutive years of visitor growth, according to the Australian Bureau of Statistics. Also in that year, Japan became the seventh most popular international destination for Australians.

Australian visitors were the top spenders on entertainment in Japan in a 2020 (pre-pandemic) survey by Statista, with per-capita entertainment expenditure totalling 28,020 yen (US$197), followed by Italy (20,620 yen), Spain (19,960 yen) and China (18,290 yen).

Eating Japanese food was Australians’ main motivation for visiting Japan in 2019, with 87 per cent of the votes, followed by enjoying nature, sightseeing and experiencing Japanese history and culture.

Trip.com readies to support travel recovery when China reopens

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Trip.com Group believes that its enormous base of users across China and travel content delivery will enable it to assist travel and tourism partners in maximising recovery potential once China reopens for outbound travel.

Underscoring the strength of the company during his presentation at ITB Asia 2022 last week, Boon Sian Chai, managing director and vice president of international markets with Trip.com Group, said his OTA Ctrip has about five billion app downloads to date.

Chai: people enjoy exchanging experiences during their journey

Illustrating the big spending habits of outbound Chinese travellers, Chai revealed that customers occupying the top tiers of Ctrip’s loyalty programme – with numbers “in hundreds of millions” – typically spend US$9,000 to US$75,000 annually on their trips.

Ninety per cent of outbound Chinese travellers also tend to opt for three- to five-star hotels.

To motivate consumers into travel action, Trip.com also offers Trip Moments, a content creation platform for users to share and discuss their travel experiences.

Chai told TTG Asia that people enjoy exchanging experiences, with Gen Z consumers, in particular, placing greater value on social connections during their journey. As such, he believes that Trip Moments allows Trip.com to differentiate itself from other OTAs and “address the new needs of customers”.

As of end-2021, Gen Z and Gen Y accounted for about 67 per cent of users who book trips online.

Trip.com Group’s success in livestreaming events also allows it to ride on the current shift – trendy technology attracts younger travellers.

One stellar example was a marathon livestreaming event which was featured as part of the group’s 21st anniversary celebration on October 28, 2020, during which chairman and co-founder James Liang hosted a four-hour BOSS Live programme.

Within a single day, the event generated a cumulative transaction volume of more than US$56 million and attracted a total audience of over 19.4 million viewers.

Chai added that the company could replicate this winning strategy in China, as well as other Asian countries going forward – showcasing more destination options when the Chinese can resume international travel.

Cross Hotels widens distribution strategy through TA Network partnership

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Cross Hotels & Resorts – an international hotel management company wholly owned by the light Centre Travel Group – has partnered with Singapore-headquartered Trip Affiliates (TA Network) to deliver direct booking services to business channels.

TA Network’s direct booking services for business channels will be a catalyst in improving Cross Hotels’ partnerships with traditional offline travel businesses, enabling the hotel company to focus on driving revenues by providing real-time room availability as well as dynamic and static rates through existing and new distribution channels.

The partnership will help Cross Hotels & Resorts further expand its global customer base

The single open travel ecosystem brings together Asia-Pacific hotels, travel wholesalers, operators and DMCs.

Ho Siang Twang, managing partner, TA Network added that the cloud-based technology solutions provider in the travel and hospitality sector will “help bring multiple advantages in online distribution, including increased direct bookings, reduction in distribution cost, superior inventory management and productivity gains in managing business channels”.

Ratchaya Termsilkanok, vice president strategy and digital transformation, Cross Hotels & Resorts, added: “In addition, TA Network’s new dynamic voucher services give us the option to create the best value packages for our online customers with the added convenience for our customers to redeem and book their preferred accommodation instantly.”

Royal Caribbean reveals Icon of the Seas

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Royal Caribbean International has revealed the first look at Icon of the Seas ahead of its January 2024 debut.

The first Icon Class ship will be the travel industry’s first-of-its-kind combination of the best of every vacation. With Icon of the Seas, every kind of family and adventurer can experience their version of the ultimate family vacation – from beach retreat to resort escape and theme park adventure.

Icon of the Seas features a pool for every mood, each with prime ocean views

Icon of the Seas’ all-encompassing line-up features a variety of firsts and next-level favourites for everyone. There are also five new neighbourhoods – Thrill Island, Chill Island, Surfside, The Hideaway, and Aquadome – on top of the three familiar neighbourhoods and favourites.

The ship boasts the largest waterpark at sea, seven pools including the Royal Bay Pool, the largest pool at sea, and the infinity-edge Cove Pool, entertainment, plus more than 40 new and returning dining, bar and nightlife options, including the Swim & Tonic, the line’s first swim-up bar at sea.

Michael Bayley, president and CEO, Royal Caribbean International said: “Now more than ever, families and friends are prioritising experiences where they can bond and enjoy their own adventures. We set out to create a vacation that makes all that possible in one place for the thrill-seekers, the chill enthusiasts and everyone in between, without compromise.”

In addition, accommodation choices are aplenty: families can opt for the Family Infinite Balcony, Surfside Family Suite, and the three-story Ultimate Family Townhouse; or the brand’s first Sunset Corner Suites for the picturesque views.

The debut of Icon Class will also mark firsts and the next step in Royal Caribbean’s journey toward a clean-energy future, and Icon of the Seas will be the cruise line’s first ship with fuel cell technology and powered by liquefied natural gas. Along with shore power connection and waste heat recovery systems, the new ship will be the cruise line’s most sustainable to date.

Icon of the Seas will sail year-round, seven-night Eastern and Western Caribbean vacations from Miami, with a visit to Royal Caribbean’s private island destination, Perfect Day at CocoCay, The Bahamas. When Icon of the Seas arrives, the cruise line will debut the island’s adults-only oasis, Hideaway Beach. Vacationers will also visit Cozumel, Mexico; Philipsburg, St. Maarten; and Roatan, Honduras.

Okura resort in Phu Quoc to open in 2027

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Hotel Okura will open the Okura Resort & Spa Phu Quoc in 2027 at Long Beach on Phu Quoc Island in Vietnam. The property will be managed by Trading Construction Works Organization.

The new hotel features 200 rooms and 65 villas, as well as five dining facilities and lounges, fitness centre, outdoor swimming pool, spa, and event spaces. It is about a 20 minutes’ drive from Phu Quoc International Airport.

Okura Resort & Spa Phu Quoc will open in 2027 and will be managed by Trading Construction Works Organization

Toshihiro Ogita, president, Hotel Okura, said: “We are delighted that the Okura Group will be expanding our brand presence in the resort area. We will continue to develop hotels featuring the Japanese levels of hospitality that only Okura can offer.”

Named by American travel magazines and other publications as one of the “World’s Greatest Islands”, Phu Quoc Island is approximately one hour from Ho Chi Minh City and two hours from Hanoi by air.