TTG Asia
Asia/Singapore Wednesday, 31st December 2025
Page 518

Singapore’s Marina Bay Sands earns GSTC certification

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Marina Bay Sands (MBS) in Singapore has been certified to the Global Sustainable Tourism Council (GSTC) Industry Criteria for Hotels and Accommodations for its continued efforts in implementing innovative sustainable solutions.

The resort’s achievement of the GSTC certification is in line with the Singapore Tourism Board (STB) and Singapore Hotel Association’s (SHA) announcement of the Hotel Sustainability Roadmap in March 2022, which targets 60 per cent of the hotel room stock in Singapore to attain internationally-recognised hotel sustainability certification by 2025.

Marina Bay Sands is the largest Singapore hotel to receive the GSTC certification

The GSTC Industry Criteria for Hotels aims to promote the best sustainable tourism practices around four main themes: effective sustainability management, minimising environmental impact, maximising social and economic benefits for the local community, and enhancing cultural heritage.

Jeannie Lim, assistant chief executive, policy and planning group, STB, said: “(Marina Bay Sands’) efforts support our goal to become one of the world’s most sustainable urban destinations, guided by the Singapore Green Plan 2030. We also hope that their example will inspire other hotels to strive toward similar goals in line with the Hotel Sustainability Roadmap.”

Meridith Beaujean, executive director of sustainability, MBS, shared: “The GSTC certification is a testament to Marina Bay Sands’ ongoing commitment to minimise our environmental impact while providing our guests with a luxurious experience.”

MBS also recently received the Special Award for Sustainability at the STB’s annual Singapore Tourism Awards in 2022.

Having reduced its carbon footprint by over 50 per cent since 2012, MBS is focused on annual performance goals in Energy, Waste, Water, Resource Management, Sustainable Procurement, Biodiversity and has a global commitment to the Science Based Targets Initiative, pledging to reduce Las Vegas Sands Corp’s greenhouse gas emissions by 17.5 per cent by 2025.

Trip.com launches real-time travel guide TripGen

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Trip.com has unveiled TripGen, an advanced context-based Natural Language Processing-integrated (NLP) chatbot designed to provide travellers with live assistance through AI technology, enabling users to receive tailored travel routes, itineraries and travel booking advice in real time on the Trip.com platform.

Amy Wei, senior product director at Trip.com group and product owner of TripGen, shared that with so much information available to users, TripGen provides travellers “with closed-loop services before, after, and during their trip”.

TripGen provides travellers with live assistance through AI technology in real time on the Trip.com platform

Schubert Lou, COO of Trip.com, said: “The release of TripGen provides real-time, question-and-answer services in the Trip.com app, resulting in greater, faster, and more diverse support for travellers.”

The all-in-one app currently supports the languages English, Japanese, Korean and traditional Chinese. More languages will be added in future according to user needs.

Hong Kong Airlines debuts flights to Beijing

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From March 15, Hong Kong Airlines will start a four-time weekly service from Hong Kong to Beijing.

Hong Kong Airlines will operate the Hong Kong-Beijing service four times a week from March 15

The Hong Kong-Beijing return services will operate every Monday, Wednesday, Saturday and Sunday.

IHG Hotels & Resorts appoints new leadership team

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IHG Hotels & Resorts has announced the following senior leadership appointments.

From left: Emma Hynes, Joel Gordon and James Young

Emma Hynes is the new director of operations – Australasia & Pacific. With 15 years of leadership experience across large hotel estates, she will lead the bulk of IHG’s Premium & Essentials-branded managed estate in Australasia, including the Crowne Plaza, voco and Holiday Inn brands.

Joel Gordon will start as director of operations, franchised, Australasia & Pacific on February 20, and will look after the IHG’s Franchised estate in the region, as well as provide additional support to parts of its managed estate.

James Young will take on the role of director of operations, luxury & lifestyle, overseeing the Luxury & Lifestyle estate which includes the InterContinental, Kimpton, and Vignette brands across Australasia and the Pacific.

From left: Sam Swaffield, Malcolm Zancanaro and Cameron Burke

Sam Swaffield, director of performance – JAPAC, will act as a conduit between IHG and the DOPs, setting the strategy for performance that will be adopted and embedded across the estate, as well as reducing complexity by streamlining initiatives, creating tools and support services.

Malcolm Zancanaro is the new director, new hotels Australasia & Pacific, and will focus on opening new hotels according to schedule. He has over 30 years’ experience in the hotel industry.

Cameron Burke has been appointed director, development Australasia & Pacific and he will drive the execution of IHG’s portfolio growth strategy for Australasia & the Pacific.

JTB predicts strong inbound travel in 2023

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JTB Corporation is expecting Japan to enjoy a bumper year for inbound tourism following the recovery of key markets in late 2022 and the anticipated return of visitors from China in summer.

Some 21.1 million foreign tourists are expected in 2023, a 551 per cent year-on-year increase, according to its latest travel trend forecast.

Japan is anticipating 21.1 million foreign tourists this year; Shinjuku in Tokyo pictured

The figure is based on inbound recovery since border restrictions were eased on October 11, 2022 to allow visa-free, independent travel. In October, Japan welcomed 498,600 foreign visitors (up from 206,641 in September), which was followed by 934,500 arrivals in November and 1.37 arrivals million in December.

The largest rebound markets in 2022 were Asian, particularly Vietnam (with a 57 per cent increase in visitors on 2019 figures), followed by South Korea (18 per cent) and Thailand (15 per cent), but the US is also showing growth (19 per cent), prompting JTB to predict similar patterns in 2023.

Arrivals from China, meanwhile, are expected “to return in earnest from July and show the same pattern of rapid recovery as other markets so far”, said the forecast.

Still, 21.1 million visitors is only 66 per cent of the record 31.88 million tourists who came to Japan in 2019, demonstrating that Japan has some way to go to achieve its target of 60 million tourists annually by 2030.

In domestic travel, JTB predicts 266 million Japanese residents will make a trip in 2023, up nine per cent year-on-year, yet only 91 per cent of the number that travelled in the country in 2019.

The report noted that Japanese consumers had refrained from travel in 2022, largely due to personal concerns about Covid-19 or requests by local governments to curb movement in the face of local infection spikes.

Overnight stays in 2022 recovered only following the end of public appeals to contain virus spread and the implementation of a domestic travel campaign, so consumers, particularly older ones, are expected to take more time to resume travelling as they did in 2019.

Malaysia pushes for expanded visa-on-arrival facility

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Malaysia’s tourism, arts and culture minister, Tiong King Sing, recently called on the Home Ministry to look into expanding visa-on-arrival (VOA) for all countries in order to remain competitive with other regional and global destinations.

This includes Malaysia’s traditional top two medium-haul inbound destinations, China and India.

Toh: eliminating the cost and difficulties that comes with visa applications

Supporting the minister’s call to introduce VOA facilities, Christina Toh, president of Malaysian Association of Hotels (MAH), shared: “It is crucial for us to draw more visitors into the country with easier access and welcoming procedures especially now at the time when tourism industry worldwide seems to be experiencing a universal reset that resulted in a more level playing field for all destinations.”

She explained that the current strict visa requirements have deterred many potential travellers from visiting Malaysia, adding that although it is important to maintain the country’s immigration policies, there is also a need “to adapt them to favourable market trends so as to not lose out on great opportunities”.

In addition, with China having reopened its borders, the industry is anticipating “a large influx in tourism and Malaysia stands to lose a lot of potential arrivals” with the existing visa process.

“MAH hopes that by giving visitors this option, it will encourage more arrivals into the country by eliminating the cost and difficulties that comes with visa applications,” said Toh.

Mint Leong, deputy president, Malaysia Inbound Tourism Association, is also in agreement, saying that it is “a great strategy to speed up tourism recovery” and one that will improve the country’s economy.

If implemented, there would be a spike in tourism arrivals; Malaysia’s “airports and tourism players have the resources to handle this”, said Leong.

Outbound operator Suka Travel & Tours’ director, Adam Kamal, noted that if the VOA takes effect, it may result in other countries reciprocating, thus allowing “Malaysians to have the same facility to enter their countries.

He added: “This will (then) help boost outbound travel to those countries.”

Tourists heading back to Asian cities: WTTC

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The World Travel & Tourism Council (WTTC) has revealed positive signs of recovery for the Asian travel and tourism sector, with five major metropolises seeing a significant economic rebound.

The report, researched in partnership with Oxford Economics, analysed key indicators such as travel and tourism’s contribution to GDP, employment and traveller spend in 82 cities from around the world.

Seoul is one of the top five cities seeing a significant economic rebound in the travel and tourism sector

There were five Asian cities among the top 25 whose travel and tourism sectors have the greatest impact on their local economies.

According to the study, the highest performing Asian cities in 2022 were Bangkok, Beijing, Seoul, Singapore, and Tokyo.

Following continued border closures and strict travel restrictions, the report shows that in these major powerhouses, travel and tourism’s direct contribution to GDP is recovering, albeit at a slow pace.

While it is a slightly different picture for international visitor spending, all cities are starting to show signs of economic recovery thanks to overseas travellers spending once again.

Most of the cities’ sector job levels are also increasing once again, with the exception of Tokyo, whose sector job market is recovering at a slower rate.

GDP contribution of travel and tourism sector slowly recovering
The WTTC’s Cities Economic Impact Report shows that in 2019, the travel and tourism sector contributed $106.9 billion to the capitals of these five countries combined.

However, the pandemic has had a damaging and long-lasting effect on the region with only Beijing recovering close to 2019 levels.

As the largest city destination in Asia, Beijing is showing the strongest signs of recovery. In 2022, the GDP contribution from the sector was just 4% below 2019, at $32.6 billion, thanks to a strong recovery of domestic tourism.

Tokyo has the next largest travel and tourism economy in the region, worth $18 billion in 2022, but this is still 30% lower than in 2019.

In Seoul, the GDP contribution last year was $8 billion, 33% lower than in 2019.

In Singapore, the GDP contribution last year was 45% lower than in 2019.

In 2022, the sector’s GDP contribution to Bangkok was $9.2 billion, 54% lower than in 2019.

Julia Simpson, WTTC president & CEO, said: “Asia has long been a world-favourite destination and after more than two years of disruption, it is great to see tourists and business travellers heading back. Tourism provides a massive boost to both the economy and job creation.

“Our Cities Economic Impact Report shows that we expect Beijing to overtake Paris to become the world’s largest city travel and tourism economy within the next decade.

“It is crucial that the national and local governments continue to recognise the importance of travel and tourism for the local and national economies, jobs, and businesses.”

Jobs on the rise
In 2019, there were more than three million people employed by the travel and tourism sector across these five capital cities in Asia.

Beijing and Bangkok each employed the largest number of people, with more than 1.3 million employed in Beijing and just over one million in Bangkok respectively.

By 2022, following two years of painful job losses, the total employed by the sector recovered to 2.5 million jobs.

All cities had fewer sector jobs in 2022 than in 2019, however, Tokyo continues to witness worrying year-on-year job losses.

Kimpton introduces experiential packages with a personal touch

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To appeal to different travel styles and personalities, Kimpton Hotels & Restaurants has rolled out its Stay Human experience packages at select hotels globally, as well as its first-ever, property-specific Stay Human Concierges to help guests plan personalised trips.

Kimpton’s Stay Human packages were created based on insights from the brand’s recent global consumer survey, which found that 85 per cent of respondents want travel brands to do more to feature inclusive and diverse experiences that cater to all audiences.

The Stay Human packages offer a diverse range of experiences, such as the Martini-licious afternoon tea at Kimpton Kitalay Samui, pictured

Kimpton launched its first global Stay Human campaign in December 2022, which announced the first-of-its-kind Stay Human Creator Collective and Kimpton’s evolved brand commitments to transform its social media content.

“Today, we are taking action to directly address an area of opportunity that consumers uncovered – the travel industry can do more to cater to the diverse needs of travellers – with bespoke experiences at our hotels that allow our guests to chart their own course and be their most authentic selves when they stay with us,” said Kathleen Reidenbach, chief commercial officer, Kimpton.

“These offerings are just the beginning as we continue to bring Kimpton’s evolved brand commitments to life and change the way we work with creators, the imagery we share and the experiences we offer.”

The Stay Human packages offer a diverse range of experiences that are anything but conventional, such as bar hopping and feasting on authentic Thai cuisine in Bangkok and Koh Samui, and more.

Participating Kimpton properties in Asia include Kimpton Kitalay Samui, Kimpton Maa-Lai Bangkok, Kimpton Shinjuku Tokyo, and Kimpton Margot Sydney.

Over the next few months, Kimpton’s Stay Human Creator Collective will travel to select hotels around the world to experience and capture the Stay Human packages first-hand as part of the brand’s ongoing effort to elevate diverse voices.

Club Travel partners Agoda to upgrade platform

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Club Travel has teamed up with Agoda to upgrade its existing online travel platform and enrich its travel product options.

The new Club Travel Flight and Accommodation Booking Platform (Club Travel Booking Platform) will offer more than two million accommodation options at over a thousand popular destinations worldwide, as well as bookings for more than 200 full-service and low-cost carriers.

(From left) HKT Digital Ventures’ Monita Leung, Agoda’s Jess Ho and HKT Digital Ventures’ Terri Yang

Through this partnership, Club Travel customers will be able to easily search and book great value deals via the platform, and enjoy offers and discounts through Club Travel’s designated business partners for all-round travel essentials, including travel insurance and data roaming services.

In addition, The Club members will be able to earn Clubpoints on the new platform once their booking is confirmed – they can then use these Clubpoints to redeem flights and accommodations.

“We will continue to explore partnerships with various industries to further enhance our e-commerce ecosystem and offer an extraordinary and personalised experience to our Club members,” said Monita Leung, CEO of HKT Digital Ventures.

Agoda’s chief commercial officer Damien Pfirsch added: “As travel returns, we are excited to use our technology know-how and extensive accommodation partner network to create solutions and collaborate with Club Travel to accelerate their own loyalty and growth goals.”

Malaysia’s Langkawi to host Routes Asia 2024

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Malaysia Airports Holdings will unite with Tourism Malaysia to host the 20th Routes Asia in Langkawi next year.

The event is held in a different location each year, and brings together airlines, airports and tourism authorities to drive Asia-Pacific’s air service development and continue to fuel the region’s aviation recovery.

Langkawi will be the host destination for Routes Asia 2024

Malaysia had previously hosted the event in 2014.

For the 2024 edition, over 3,000 meetings are expected to take place.

Speaking at the handover ceremony, Sallauddin Mat Sah, general manager: aviation marketing & development, Malaysia Airports, said: “Routes Asia 2023 has been a huge success with very strong attendance from both airlines and airports.

“Routes events are incredibly important, as they allow our organisation to meet the decision makers from airlines in the region. Hosting Routes Asia will allow us to showcase not only Langkawi but also the country of Malaysia to carriers from across the region.”

Steven Small, director of Routes, said: “This year’s event brought together over 1,000 decision makers from the route development community. The recovery for this region has really gathered paced in the last year and we are confident that we will see this continue in Langkawi.”