TTG Asia
Asia/Singapore Friday, 3rd July 2026
Page 5

Sun PhuQuoc Airways eyes international expansion with Phu Quoc at the core

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Sun Group, a Vietnamese conglomerate with businesses in tourism, entertainment, real estate and infrastructure investment, is giving wings to Phu Quoc’s tourism development through the 2025 launch and rapid expansion of Sun PhuQuoc Airways.

During Sun PhuQuoc Airways’ trade and media engagement in Singapore last week to introduce its Phu Quoc-Singapore service commencing July 25, its deputy director of sales, La Vinh Nam, emphasised the airline’s clear intent to grow its international network, having already launched flights connecting Seoul (South Korea), Hong Kong and Taipei (Taiwan) with Phu Quoc. More flights are also being planned, and the airline will reveal network updates after receiving 18 more aircraft at the end of August this year.

From left: Sun PhuQuoc Airways’ La Vinh Nam; Discover the World Singapore’s Tony Lim; and Sun Hospitality & Entertainment’s Luong Thi Hoang Lan welcome Singapore’s trade buyers at an event on June 17

Nam told TTG Asia that the airline’s network strategy relies on a “hub-and-spoke model with Phu Quoc at its absolute core”.

“Our foundational mission is to take Phu Quoc to the world and bring the world to the Pearl Island (Phu Quoc’s local nickname). When determining our routes, we look for high-potential markets that either lack direct connectivity to Phu Quoc or are underserved in the premium leisure space.

“Domestically, we connect the island to major economic hubs like Hanoi, Ho Chi Minh City, and Danang. Internationally, our network expansion is engineered to capitalise on Phu Quoc’s unique 30-day visa exemption for international visitors,” said Nam.

For now, Sun PhuQuoc Airways takes pride in being the only premium airline with both Economy and Business classes flying the Phu Quoc-Singapore route.

Branded as a “resort airline”, Sun PhuQuoc Airways invites travellers to begin their vacation from the moment they come onboard.

“Our resort in the sky concept offers a luxurious, private, and comfortable flying experience that connects Phu Quoc with major domestic and international destination. Everything from the cabin interior inspired by the vibrant colours of the island, to our in-flight hospitality and cuisine, is designed to evoke the relaxation of a luxury getaway,” explained Nam.

The strongest manifestation of the resort airline positioning is Sun PhuQuoc Airways’ ability to leverage Sun Group’s tourism and entertainment ecosystem. Nam shared that the airline is “inextricably linked to Sun Group’s resorts, entertainment complexes, and dining venues in Phu Quoc, thus, we can offer our passengers exclusive, all-in-one privileges that standalone airlines simply cannot replicate”.

Sun PhuQuoc Airways’ market entry comes at an opportune time, as Phu Quoc gains stronger interest from tourists and readies to host the APEC 2027 leadership meetings. To capture momentum, the airline is leveraging Sun Group’s well-established B2B network and creating bundles that make it easier for event planners to secure integrated transport, accommodation, and venue solutions.

“We have also strategically appointed General Sales Agents (GSAs) in vital markets like South Korea, Taiwan, Hong Kong, and Singapore. We selected these specific markets because they have a high density of affluent travellers seeking new, premium leisure destinations, and they also possess strong (business events) outbound potential. Our local GSAs give us the deep market penetration, cultural nuance, and established travel trade relationships required to efficiently convert that growing destination interest into bookings,” said Nam.

Tony Lim, managing director of Discover the World, the appointed GSA in Singapore, said Sun PhuQuoc Airways would attract both business travellers on leisure extensions as well as corporate incentive programmes. Since opening the Phu Quoc-Singapore service for sale on May 20, Discover the World has received multiple corporate enquiries for meetings and incentive trips planned for 4Q2026 and early-2027.

Sun PhuQuoc Airways believes that the APEC 2027 meetings will be “the ultimate catalyst for establishing Phu Quoc as a premier global business event and luxury destination” and allow the airline to demonstrate its ability to “execute flawlessly on a global stage”.

“When global leaders and delegations arrive, Sun PhuQuoc Airways will be their very first touchpoint with Vietnamese hospitality. We want delegates to feel the warmth, sophistication, and cultural richness of the Pearl Island the moment they board our aircraft. We are enhancing our premium cabin offerings with bespoke in-flight menus that highlight local Vietnamese flavours, and we are upgrading our priority ground services to align perfectly with the world-class, five-star operations expected at the newly-expanded Phu Quoc International Airport Terminal 2,” he told TTG Asia.

In the lead up to the meetings, the airline is mapping out capacity increases from major transit hubs for enhanced global connectivity and will launch flights from China, Malaysia and Thailand in the coming months.

“Sun PhuQuoc Airways will continue expanding our global commercial footprint through partnerships with prospective representatives and distribution partners in Australia, Kazakhstan, Uzbekistan, Oman, the Czech Republic, Mongolia and Japan,” added Nam.

Japan Airlines tests digital identity for seamless flight transfers

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Japan Airlines (JAL) and Tokyo International Air Terminal Corporation (TIAT) have successfully tested the use of digital identity technology for transfer passengers.

The initiative, conducted as part of the International Air Transport Association’s Data & Technology Proof of Concepts programme, is claimed to be a world first and could support a more seamless travel experience.

JAL and TIAT tested digital identity technology that enables passengers to complete boarding and transfers using facial recognition

The trial used facial recognition based on information including boarding passes, passports and facial data that had been pre-linked to a traveller’s smartphone mobile wallet. By sharing the digital identity with airport systems, passengers were able to complete boarding and transfers using facial recognition alone on a test journey from Haneda to London via Hong Kong.

The proof of concept involved three different mobile wallets and two biometric authentication methods – one-to-one and one-to-many – while integrating with existing systems including Haneda Airport’s Face Express and Hong Kong International Airport’s Flight Token.

In a joint statement, JAL and TIAT said the trial demonstrated a significant simplification of procedures from reservation to boarding while reducing the potential for human error.

The organisations added that the results could support future technology standardisation across the aviation industry.

“With practical implementation, customers will no longer need to present passports at multiple touchpoints, including check-in counters, security screening, immigration control, boarding and transfer gates,” they said.

Ryohei Mishima, vice president of station operations planning at JAL, described the technology as part of the evolution of airports.

“We expect to improve the efficiency of airport operations by using digital identity to streamline passenger flow. Despite limited airport facilities and staff resources, this technology enables us to accept more passengers at airports,” he said.

Marine tourism industry seeks regulatory reforms in Indonesia

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Indonesia’s marine tourism industry is urging the government to accelerate regulatory harmonisation, saying overlapping policies continue to undermine investment confidence despite the introduction of a new Tourism Law.

The call was made during a national seminar on implementing Indonesia’s Tourism Law for marine tourism development in Jakarta.

Industry stakeholders are calling for greater regulatory harmonisation to support investment and growth in Indonesia’s marine tourism sector; photo by Dhini Oktavianti

Stakeholders from the tourism industry, academia and trade associations agreed that overlapping regulations remain a major obstacle to unlocking Indonesia’s marine tourism potential.

Ismail Ning, chairman of the Indonesian Marine and Tourism Association (Gahawisri), said marine tourism development is still governed by multiple regulations issued by different ministries and agencies.

“Indonesia has extraordinary marine tourism resources, but we still do not have a harmonised regulatory framework that can serve as a clear foundation for developing marine tourism,” he said.

According to Ismail, overlapping regulations and differing interpretations continue to create uncertainty for operators and investors.

Citing Labuan Bajo as an example, he said industry players had faced a series of policy changes in recent years, including tax-related issues and restrictions limiting visits to national park areas to 1,000 tourists per day.

Dhaniswara Harjono, a business law professor, said marine tourism should be treated as a strategic sector requiring stronger coordination across government agencies.

“We need stronger harmonisation and perhaps even a dedicated body that can coordinate policies across ministries and agencies,” he said.

He noted that marine tourism businesses must comply with regulations covering tourism, maritime affairs, coastal management, environmental protection and investment, making policy certainty essential for investors.

The Ministry of Tourism (MoT) acknowledged that stronger coordination will be needed to translate the new Tourism Law into industry growth.

Rizki Handayani, caretaker deputy for industry and investment at the MoT, identified marine tourism as one of Indonesia’s priority tourism products.

“Indonesia has enormous marine tourism potential. The challenge is ensuring that regulations, infrastructure and investment policies move in the same direction so the sector can grow sustainably and competitively,” she said.

Rizki proposed harmonising regulations covering licensing, taxation, immigration, maritime transport, investment, safety and infrastructure to eliminate overlapping requirements.

Beyond regulatory reforms, the MoT is developing an Eastern Indonesia travel pattern linking diving destinations, yacht routes and liveaboard experiences.

Itok Parikesit, assistant deputy for tourism product development at the MoT stated: “The initiative is expected to encourage longer stays, increase visitor spending and strengthen Indonesia’s appeal to high-value marine tourism segments.”

Government agencies also highlighted reforms aimed at improving the business environment.

Nurdiansyah, head of legal affairs and cooperation at the Directorate General of Sea Transportation under the Ministry of Transportation, said licensing for marine tourism transport services has been integrated into the Online Single Submission (OSS) system to improve legal certainty and ease of doing business.

Indonesia will continue to maintain its cabotage policy, requiring domestic sea transport services to use Indonesian-flagged vessels operated by Indonesian crews. However, foreign investment remains possible through joint ventures that comply with national regulations.

Hellen Sarita de Lima, vice chairwoman of Gahawisri, said better alignment among transportation, immigration, customs, quarantine, fisheries, tourism and investment authorities would be critical to improving Indonesia’s competitiveness.

Stakeholders plan to compile the seminar’s recommendations into a policy brief for submission to seven ministries, focusing on regulatory harmonisation, streamlined licensing procedures and measures to strengthen Indonesia’s position as a marine tourism destination.

Trust remains key as AI reshapes Muslim travel planning

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AI has the potential to transform how Muslim travellers discover, plan and experience trips, but trust will be critical to its success, according to speakers at the Halal in Travel Global Summit 2026 organised by CrescentRating and HalalTrip.

During the session Predictive Travel: Leveraging AI and Intelligence for Precision Marketing to Muslim Travellers, panellists said inaccurate recommendations, fake reviews and overreliance on automation could undermine traveller confidence, even as AI enables more personalised travel experiences.

From left: Fateh Ali and Nurhafihz Noor discuss how AI is reshaping travel discovery, planning and personalisation for Muslim travellers

Fateh Ali, founder and CEO of SmartDeen.com and Twillion.ai, said Muslim travellers increasingly expect AI-powered platforms to provide real-time, context-aware assistance rather than simply directing them to halal restaurants, prayer facilities and other faith-based services.

However, he cautioned that trust remains essential.

“Muslim travellers value authenticity. Even the smallest AI hallucination can damage trust,” he said.

Fateh added that AI can help travel businesses deliver more relevant recommendations by recognising that Muslim travellers have different needs, behaviours and expectations.

While AI presents significant opportunities for personalisation, he said the technology must be supported by quality data, cultural understanding and human oversight.

Nurhafihz Noor, senior lecturer in marketing at James Cook University Singapore, stated travel businesses should focus on building trust rather than simply investing in new technology.

He warned that poorly designed AI systems could direct travellers to unsuitable or non-halal options, while AI-generated reviews could make it more difficult for consumers to distinguish genuine recommendations from fabricated content.

Despite advances in automation, Nurhafihz highlighted that human interaction remains an important part of the travel experience, particularly when travellers require assistance, reassurance or service recovery.

StarDream Cruises cuts fuel surcharges across regional sailings

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StarDream Cruises will reduce fuel surcharges across its regional operations, with guests sailing from Singapore and Malaysia receiving a full waiver and those departing from Taiwan and Hong Kong benefiting from a 50 per cent reduction.

The revised surcharge structure applies to sailings departing on or after June 26, 2026, and covers itineraries operated by Genting Dream, Star Navigator and Star Voyager.

The revised fuel surcharge policy takes effect for sailings departing from June 26, 2026

According to the cruise line, the changes reflect improving fuel market conditions and ongoing reviews of operating costs across its regional deployments.

The company said the revised structure takes into account the differing operating requirements of its markets while maintaining its approach of adjusting surcharges in line with fuel price movements.

StarDream Cruises was launched in March 2025 and operates the StarCruises and Dream Cruises brands. Its fleet serves destinations across South-east Asia and East Asia, with Genting Dream homeported in Singapore year-round.

The company said it will continue to monitor fuel prices and review surcharge arrangements when necessary.

Michael Goh, president of StarDream Cruises, said: “As fuel prices have continued to stabilise, we are pleased to reduce and, where possible, fully waive the fuel surcharge across our deployments.

“We have always taken a transparent approach to fuel surcharges, introducing them only when necessary and reviewing them regularly. As operating conditions improve, we believe it is important to pass these benefits on to our guests.”

Malaysia Airlines, Singapore Airlines launch joint fares on Singapore-Kuala Lumpur route

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Malaysia Airlines and Singapore Airlines (SIA) have unveiled their strategic joint business partnership with the introduction of joint fare products for travel between Singapore and Kuala Lumpur.

The initiative follows regulatory approval of the partnership in January 2026 and builds on the airlines’ existing codeshare agreement. The new fares are designed to provide customers with more booking options and improved connectivity across the combined networks of both carriers.

The new fare products mark the first phase of a deeper commercial partnership between Malaysia Airlines and Singapore Airlines

The airlines said the partnership will be expanded progressively to include additional customer benefits such as reciprocal lounge access, coordinated flight schedules and joint corporate travel arrangements.

Malaysia Airlines and SIA have steadily expanded their cooperation since signing a commercial framework agreement in October 2019. The carriers currently codeshare on services across Malaysia, Singapore, Europe and South Africa.

In February 2024, the airlines also introduced reciprocal earning and redemption between the Enrich and KrisFlyer frequent flyer programmes, allowing members to earn and redeem miles or points on selected flights operated by either carrier.

Bryan Foong, CEO of airline business at Malaysia Aviation Group, said: “By introducing joint fare products, we are giving our customers greater choice, improved flexibility, and a more seamless travel experience. This collaboration also lays the foundation for deeper integration across our networks, ultimately benefiting both leisure and business travellers.”

Lee Lik Hsin, chief commercial officer of SIA, added: “The introduction of joint fare products with Malaysia Airlines expands the range of fare options available to customers travelling between Singapore and Kuala Lumpur, offering more flexibility and convenience when planning their journeys.

“As we deepen our collaboration, we will continue to combine our strengths to enhance both airlines’ offerings and deliver greater value to customers, while strengthening the long-standing people-to-people connections and trade links between Singapore and Malaysia.”

New report examines shifts in Asia-Pacific outbound travel markets

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Chameleon Strategies and CrescentRating have launched the Asia Pacific Outbound Traveler Handbook 2026, a market intelligence report covering 26 outbound travel markets across Asia-Pacific and the Gulf region.

The publication was unveiled at the Halal in Travel Global Summit in Singapore and is aimed at destination marketers, tourism boards, airlines, tour operators and travel trade professionals seeking insights into changing travel behaviour across key source markets.

Bahardeen said common values, faith-based requirements and travel behaviours unite Muslim travellers globally and underpin the growth of Muslim-friendly travel

The report examines markets including Saudi Arabia, Singapore, Malaysia, Thailand, Vietnam, Indonesia, India, Japan, South Korea, Australia and New Zealand, among others. According to the editors, each chapter focuses on the travel characteristics and demand drivers of a specific market, with the aim of helping destinations better understand evolving traveller preferences.

The launch comes amid continued changes in the global travel environment, including geopolitical developments, airspace disruptions and shifts in consumer behaviour. The report argues that destination strategies increasingly require market-specific insights rather than relying solely on aggregate arrival figures.

One section highlights Saudi Arabia as a growing outbound market, noting longer average international stays and increasing demand for experience-led travel. The report also examines the diversity of Muslim travel markets and the importance of balancing shared faith-based needs with country-specific cultural preferences.

The handbook is accompanied by the launch of AsiaTravelTrends.com, a platform dedicated to Asian outbound travel intelligence, research and market analysis. The platform will host future editions of the report, industry articles and data on outbound travel trends.

Jens Thraenhart, CEO of Chameleon Strategies and co-editor of the report, said: “Tourism posted a post-pandemic record in 2025. In the same season, the corridors, costs, and politics that produced that record were being rewritten underneath it. I call the space between those two realities the Next Tourism Order.”

Fazal Bahardeen, CEO of CrescentRating and co-editor of the report, added: “The shared values, faith-based needs, and core behaviours of Muslim travellers form an incredibly powerful, unifying bond across borders. This collective identity is the absolute foundation of Muslim-friendly travel.”

Water World Hong Kong dives into retro Cantopop this summer

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Water World Ocean Park Hong Kong is launching Canton Beats, a retro Cantopop-themed DJ water party that will run on selected weekends from July 4 to August 30, 2026.

The event forms part of Beat The Summer, a seasonal programme that brings a 1980s-inspired Hong Kong theme to the water park alongside its slides, wave pools and attractions.

Canton Beats brings retro Cantopop, guest DJs and evening entertainment to Water World Ocean Park Hong Kong on selected weekends this summer

Taking place at Horizon Cove, Canton Beats will feature DJ sets, Cantopop remixes, lighting effects and evening entertainment in a waterfront setting.

The opening weekends will feature guest DJs from across Asia, including DJ Sura from South Korea on July 4, DJ Amber Na from Malaysia on July 5, DJ Kixon on July 11 and DJ SunB from South Korea on July 12.

Running every Saturday and Sunday, except August 22, Canton Beats combines classic Cantopop songs, contemporary remixes and a retro Hong Kong-inspired atmosphere.

Tickets are priced from HK$272 (US$35) and are available through the Water World Ocean Park Hong Kong website.

For more information, visit Water World Ocean Park Hong Kong.

Dinesh Varatharajoo leads rooms division at The Ritz-Carlton, Millenia Singapore

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Dinesh Varatharajoo has been appointed executive assistant manager of rooms at The Ritz-Carlton, Millenia Singapore.

He joins from Singapore Marriott Tang Plaza Hotel, where he most recently served as director of rooms.

Previously, he held leadership roles at Capella Singapore and The Westin Singapore, and began his career with the Ritz-Carlton brand at The Ritz-Carlton, Millenia Singapore as executive club and butler supervisor.

Beijing crafts new visitor experiences to attract international markets

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In a bid to drive quality destination experiences that are aligned with the diverse interests of international travellers, Beijing has presented 10 new scenarios for visitors, with programmes highlighting the Chinese capital’s historic depth, cultural richness, and modern vibrancy.

The new experiences were introduced at the 2026 Beijing Inbound Tourism Development Conference and Beijing International Cultural Tourism Consumption Expo held earlier this month.

Trade delegates visit the BAIC Off-Road Vehicle Smart Factory during a post-conference familiarisation tour showcasing Beijing’s innovation and tourism offerings

The 10 new destination tracks recommend photography experiences in the Palace Museum or Beihai Park, visits to the Beijing Enamel Factory for an introduction to an intangible cultural heritage handicraft, visits to Z’an TCM for a taste of traditional Chinese medicine and a wellness experience, performing arts, and more.

Sima Hong, vice mayor of the People’s Government of Beijing Municipality, said the move to present 10 new destination tracks is coupled with increased destination promotions through tradeshow presence and collaboration with travel agents.

“It’s also vital for us to improve language services, payment gateways and transportation to allow visitors to explore Beijing safely and joyfully,” added Sima.

The new experiences were introduced to trade delegates through a five-day fam tour. Participant Moon Tang, senior manager of study tour at Hong Kong-based Charming Holidays, said she was impressed by the Beijing Automotive Group (BAIC) Off-Road Vehicle Smart Factory, which showcased Beijing’s smart technology achievements, and the 798 Art District, where she found “potential trade partners for future collaboration”.

Besides the fam tour, the 2026 Beijing Inbound Tourism Development Conference and Beijing International Cultural Tourism Consumption Expo also conducted a B2B business matching session to help establish business opportunities that will position Beijing as a preferred tourism destination among international travel trade buyers.

Angel Zhang, deputy general manager of Beijing Manchuqu Culture Communication Co, which specialises in business travel and in-depth local tours, sees an opportunity to impress international travel trade buyers with her company’s tailor-made itineraries that are presented by tour guides who are fluent in languages such as Arabic and Spanish.

“Although Beijing stresses smart travel with digital mobility, nothing beats the human touch (which we can offer through) insightful cultural tours delivered by experts,” said Zhang.

Zhou Zhen-ping, general manager of Beijing Jinhua International Travel Agency, is encouraged that the government is also offering incentives to help local agents attract quality visitors.

Investments into sharpening Beijing’s tourism strengths are also showing up in the private sector.

EasyGo China came online last year to offer 40 self-guided routes across 13 cities in China, with 10 languages accessible to foreign visitors. It aims to address the shortage of tour guides for in‑depth tours. Come July, EasyGo China will roll out bookable experiences, such as tea art and cycling, and 48-hour light medical care spanning dentistry and traditional Chinese medicine.

The Peninsula Beijing has refreshed its Academy programme this month, which invites guests to engage meaningfully with the city. An example of an Academy activity is an architecture and landscape tour of the Summer Palace imperial gardens with an expert guide, followed by afternoon tea service in a serene and secluded setting.

Beijing Badaling Culture Tourism Group has recently elevated its popular night tours with immersive cultural performances and light shows on the main shopping street between April 30 and October 6 this year.

Beijing has seen a growing number of inbound footfalls – 5.48 million in 2025, up 39 per cent year-on-year – thanks to its 240-hour visa-free transit programme as well as simplified immigration procedure at airports, improved payment gateways and transportation to key attractions.

Cathay Pacific Airways told TTG Asia that the 240-hour visa-free transit programme has further reinforced Hong Kong’s strategic role as an international aviation hub connecting China with the world.

A spokesperson with the airline said: “We look forward to deepening cooperation with the Beijing Municipal Bureau of Culture and Tourism in areas such as market development, joint promotion and product design. Together, we aim to create tailored products and services for inbound travellers, attracting more international visitors to travel via Hong Kong to Beijing.”

Beijing is set to extend its 240-hour visa-free transit programme until the end of 2027 – much to the delight of inbound players like Jean Xu, director of product management of Beijing Zhong Hang Travel Services. Xu sees the visa extension as a business boost – especially for sightseeing and study tours from Europe, the US and South-east Asia, as these markets value convenience.