TTG Asia
Asia/Singapore Friday, 16th January 2026
Page 1777

Outrigger Enterprises Group appoints two VPs

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OUTRIGGER Enterprises Group has appointed two vice presidents to its executive team – Bitsy Kelley, vice president, corporate relations; and Monica Salter, vice president, corporate communications.

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Bitsy Kelley

In her new role, Kelley will be representing Outrigger to audiences globally through relationship building, community outreach and company events. She will also continue as corporate spokesperson, and lead the company’s conservation and sustainability initiatives at Outrigger destinations across the globe.

Kelley has been vice president corporate communications since 2013. She has also served as director of brand and business development for Ohana Hotels and Resorts.

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Monica Salter

Meanwhile, Salter joins Outrigger from Bennet Group Strategic Communications, where she was senior vice president for the past eight years. Previously, Salter had been a public relations director for Hotel Lanai, communications manager for Xterra’s International trail run series and assistant marketing director for the University of Hawaii athletics department.

As vice president, corporate communications, Salter will oversee strategy and direction for internal and external communications to elevate Outrigger’s brand awareness. She will also serve as primary media contact during crisis situations, and manage Outrigger’s global public relations partners and in-house team.

Theodore Lau joins American Express GBT’s South-East Asia operations

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AMERICAN Express Global Business Travel (GBT) has appointed Theodore Lau as vice president and general manager, ASEAN and entrusted him with the company’s commercial operations across the South-east Asia region.

Lau joins GBT from Dentsu Aegis Media where he was CFO, South-East Asia, and was responsible for all financial, commercial and operational matters within the region during the integration between Dentsu and Aegis Media.

Prior to that, he worked with Ogilvy & Mather for 16 years, where he held a number of leadership positions.

Lau is based in Singapore.

Ovolo Woolloomooloo unveils collection of event spaces

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SYDNEY’s Ovolo Woolloomooloo has launched its brand new event complex, after a A$20 million (US$15.1 million) renovation.

The complex, set in a 100-year-old heritage-listed wharf, has rooms that are named after some of Sydney’s most popular neighbourhoods and can cater for events from 12 to 350 people.

The biggest of the rooms, Piper Room (pictured below), can be combined with The Burbs – made up of Darlo, Paddo and The Cross rooms – to create a 390m² space for up to 350 guests.

For smaller events, planners can use the Glam-A-Rama boardroom, and AC/DC and INXS Ultraroo suites.

Joanna Hillier, conference & events sales manager, Ovolo Woolloomooloo, said: “We know that not all events are created equal and accept the challenge to make every event completely different. Whether it be for work or pleasure, a memorable location creates a memorable occasion. There are few areas in Sydney that rival our location and the versatility of our offering.”

The use of state-of-the-art audiovisual equipment and Wi-Fi are included with every booking, while delegates receive preferential bookings at the hotel. Planners are also given a selection of menus, created by award-winning group executive chef, Gavin Berrecloth, to choose from.

Packages start from A$109 (US$83).

Palmer to steer Marco Polo’s HK flagship hotel

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MARCO Polo Hotels has appointed seasoned luxury hotelier Duncan Palmer as managing director of its Hong Kong flagship property, the Murray Building, which is scheduled to open in October 2017.

Palmer, who originated from the UK, boasts over 35 years of experience in luxury hotel groups worldwide including Mandarin Oriental, The Savoy and Langham Hotel Groups.

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Transitioning from group level to managing director of the upcoming property, Palmer will be instrumental in setting a new benchmark for the city’s luxury hotel landscape, said Jennifer Cronin, president of Marco Polo Hotels.

TripAdvisor names chief growth officer and APAC president

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TRIPADVISOR has appointed Gary Fritz as its chief growth officer and president, Asia-Pacific.

In his capacity as chief growth officer, Fritz will be responsible for driving growth and strategy across the entire family of TripAdvisor brands, while as president of Asia-Pacific, he will be responsible for leading TripAdvisor’s operations and strategy throughout the region.

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Before joining TripAdvisor, Fritz founded the advisory and investment group Amanogawa. He had also held a variety of senior executive roles with Expedia, where he also served as president, partner services group from 2008 to 2012.

Gold Coast Turf Club to get accompanying hotel

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JUST over a year since the opening of its Event Centre, the Gold Coast Turf Club has announced plans to build a hotel onsite as part of the organisation’s 2025 vision.

Featuring some 200 rooms of which four levels are corporate suites, the hotel is part of a strategic plan that Dale St George, CEO of the Gold Coast Turf Club, said he had been working on with the board over the last six months.

Speaking to TTGmice e-Weekly, St George said: “Racing is racing. It goes through its ups and downs. There has to be other streams of income. As well as a hotel, we’re looking at a tavern, some retail space and other development opportunities.”

Currently, a memorandum of understanding has been signed with a neighbouring landowner and preliminary drawings of the hotel have also been done. It occupies prime real estate alongside the straight of the racetrack next to the Event Centre.

St George said the organisation hopes to have hotel plans ready for Council by the end of the year, and ideally a July 2018 opening.

“We sit between Surfers Paradise and Broadbeach, and we need to engage the tourist population by having a hotel, and the corporate market by providing meeting facilities which are already in place. Without accommodation, it is difficult,” he elaborated.

Meanwhile, St George said the Event Centre, which opened in March 2015, was “slowly building” its momentum.

“I’d like to see it running at 65 per cent occupancy. We’re looking at A$2 million (US$1.52 million) turnover for the events space alone.”

Three global TMCs grow accommodation content with Airbnb partnership

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AIRBNB’s new partnerships with global TMCs, American Express Global Business Travel (GBT), BCD Travel and Carlson Wagonlit Travel (CWT), will bring its content to a greater audience of corporate travellers while satisfying corporate duty of care requirements.

With GBT, the partnership will first allow individual travellers of GBT clients to book Airbnb accommodation on Airbnb.com using a corporate email address. In the coming weeks, GBT and Airbnb will integrate Airbnb booking information into GBT’s reporting platform, “enabling corporate reporting and traveller tracking which supports duty of care responsibilities”, explained a GBT spokesperson.

This arrangement will go live in the US in the next few weeks, allowing all GBT clients there to book Airbnb content worldwide, before expanding it to markets elsewhere later this year.

With BCD Travel, which has an existing partnership with Airbnb, Airbnb data will be integrated into BCD Travel’s DecisionSource business intelligence and security solution. This will allow BCD Travel’s clients to interact with maps and detailed reports in real-time and bring Airbnb accommodation bookings into view for managed travel.

With CWT, Airbnb for Business content will be made available to its clients, allowing travellers more options and flexibility as well as a highly personalised itinerary.

While post-booking security measures are in place, the TMCs will not be able to guide clients in making a safe Airbnb accommodation choice – one of the concerns among corporate travel managers who have rejected sharing economy accommodation options.

In response to TTGmice e-Weekly’s question on this aspect of security measures, Suzanne Lee, spokesperson with BCD Travel, Asia-Pacific, said: “DecisionSource does not provide risk assessment for individual Airbnb properties (just as) it does not provide individual risk assessment of hotel properties. But it does help companies with travellers staying at Airbnb accommodations by tracking them and alerting them when an incident takes place in their neighbourhood so companies can communicate with them as necessary.”

The GBT spokesperson, too, explained that “travellers and their respective employers will continue to decide the type of accommodation that is most suitable for their needs, and determine their policies accordingly”.

However, he added that travellers can look out for Airbnb’s Business Travel Ready options.

Such properties have five stars for at least 60 per cent of reviews; have hosts that respond to 90 per cent of booking requests within 24 hours and do not cancel confirmed reservations within a week of the check-in date; provide 24-hour check-in; offer business amenities such as Wi-Fi, laptop-friendly workspace, etc; and are an entire home or apartment.

Going worldwide

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After suffering a fall in regional arrivals among other setbacks in recent years, Hong Kong’s inbound tourism is stepping up on destination promotion efforts in international markets, writes Prudence Lui

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With Hong Kong’s inbound tourism having hit a few major bumps in recent years, stakeholders are taking a hard look at ways to propel the city ahead of the competition and latch onto the minds of visitors far and wide.

In the face of dwindling arrivals from its top source market China, and rising global competition, the Hong Kong Tourism Board (HKTB) now seeks to pursue a more balanced portfolio of visitorship by allocating a bigger portion of its marketing budget to international markets.

Boosted by additional government funding of over HK$200 million (US$25.8 million) in the 2016/17 Budget, HKTB will launch a new phase of the My Time for Hong Kong global campaign in the second half of this year.

The NTO hopes to maximise the exposure of Hong Kong through international and regional broadcasters and digital platforms. As well, international events such as Hong Kong Wine & Dine Festival, and Hong Kong Cyclothon will be scaled up.

HKTB executive director, Anthony Lau, said: “For shorthaul markets including South-east Asia, we will collaborate with local trade partners, hotels, and tourist attractions to roll out Family Fun and Getaway to Hong Kong campaigns, targeting the family and youth segments respectively.”

Various special packages will be introduced as part of the Family Fun campaign − first launched in South-east Asia in March/April − to leverage school holidays and weekends in individual markets.

Added Lau: “Hong Kong is still a popular and preferred stopover destination (for longhaul travellers). HKTB will continue its partnership with destinations in Pearl River Delta and also explore opportunities brought about by China’s One Belt, One Road initiative to boost arrivals from longhaul markets.”

General manager of Tour East Hong Kong, Daniel Tam, welcomed the NTO’s stronger focus on the international markets.

“Fee waivers extended to (more) overseas trade shows organised by the HKTB this year (has translated to) bigger delegations and collective efforts from the trade to promote Hong Kong (against stronger marketing efforts from neighbouring destinations like Macau),” he said.

Hong Kong Association of Travel Agents (HATA) vice chairman Richard Willis would like the HKTB, apart from fee waivers at trade shows, to subsidise airfares and accommodation for agents too.

Said Willis: “(Some HATA members) argue that the industry is facing stiff competition and high trade show expenses… Singapore and Macau are already offering agents free hotel nights and cash subsidies.”

Providing a snapshot of how international visitorship has been performing, Harbour Plaza 8 Degree Hotel recorded a 30 per cent growth in terms of roomnights from major longhaul markets such as the US, Canada, Australia, the UK and France, and a six per cent increase from Japan, South Korea, Singapore and other South-east Asian countries, general manager Christina Cheng told TTG Asia.

She said: “Guests from longhaul markets mostly prefer multi-destination packages combining travel to major cities in China, Macau and other South-east Asian countries.”

The hotel has its sights trained on the international market by increasing the number of triple and quad rooms to meet growing demand from the family and student segments, in addition to introducing a halal menu for Muslim guests.

But to better tackle dipping tourist numbers, HATA’s Willis opines that more attractions are still needed for Hong Kong.

He said: “Many (regional travellers) comment that it’s better to stay away from touristy areas like Stanley. They want to experience unusual events, (which means) we can promote weekend markets in Kam Tin and Quarry Bay.”

This article was first published in TTG Asia, July 8, 2016 issue, on page 24. To read more, please view our digital edition or click here to subscribe

China’s new elite travellers

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The Chinese Luxury Traveler Report reveals how China’s Gen Y approach travel – from what they seek in agents to their top hotels and destinations

Average young luxury traveller

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Personalised luxury, digital innovation and added value throughout the entire hospitality ecosystem are what young well-heeled travellers in China are now seeking, according to the inaugural Chinese Luxury Traveler 2016 study by Marriott International and Hurun Research Institute.

The survey focuses on 525 high-net-worth Chinese travellers between 18 to 36 years old, with an average personal wealth of RMB38.8 million (US$5.9 million) and an average of RMB420,000 in travel spending per household per year.

They are experienced travellers, having gone abroad 3.3 times in 2015 for an average of 25 days, of which leisure travel accounted for 69%.

The survey also revealed choice destinations among China’s young and wealthy. France (40%)was the most popular international destination, while Japan (39%) and Australia (38%) ranked second and third respectively. Japan was also the most visited destination over Chinese New Year 2016.

In addition, respondents have been on cruises an average of 2.4 times, and only 15% have never been on a cruise ship.

They are also seeking more diverse travel experiences, with global travel, adventure travel, polar exploration and road trips set to rise by 25%,52%, 38% and 75% respectively over the next three years.

Young luxury travellers exercise flexibility to travel whenever it fits their schedule in the next year (55%), followed by National Day Golden Week as the second most popular period (36%). Family travel, meanwhile, peaked during Chinese New Year, with 56% going abroad last year over this period. Some 90% travelled with family or friends, in a party of four people on average, and stayed abroad for 8.5 days.

In their experience with travel agencies, young luxury travellers listed personalised travel services (70%), expertise (57%) and itinerary planning (54%) as the three most important factors. They also strongly prefer personalised travel services, with 73% saying they have tried personalised travel services offered by a travel agency.

And when it comes to choosing hotels, the most important factor influencing their decision is the condition of the room, followed by friendliness of hotel staff (37%), the hotel’s location (26%), high-tech facilities (22%), and the hotel’s design and style (21%), the study showed.

The survey further found that Air China is the most subscribed (51%) frequent flyer programme, followed by China Southern Airlines and China Eastern Airlines. For international travel, Lufthansa is the top choice (19%) due to a diverse selection of European routes and convenient transit. In contrast, awareness of hotel loyalty programmes is low among young luxury travellers, with Shangri-La’s being the most popular.

Reasons for favouring travel agencies

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Most popular international travel destinations

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This article was first published in TTG Asia, July 8, 2016 issue, on page 8. To read more, please view our digital edition or click here to subscribe

Philippine carriers show support for new DoT chief

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Wanda Corazon Rulfo-Teo (centre), secretary of the Philippine Department of Tourism, flanked by Philippine Airlines’ senior vice president, David Lim (left), and president & COO, Jaime Bautista (right), as she receives the airline’s latest publication and a model aircraft

President and COO of Philippine Airlines hosted a dinner last week at the Century Park Hotel in Manila in honour of the country’s new tourism chief Wanda Corazon Tulfo-Teo. Teo, who at the start of the month began serving as secretary of the Philippine Department of Tourism (DoT), had also met with Candice Iyog of Cebu Pacific’s marketing and distributions at the Diamond Hotel. The airlines each expressed their commitment to continuing the close working relationship with the tourism authority.