TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1771

Chinese leisure, MICE arrivals spike for Faber Peak after two-year promotions

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View from The Lookout at Faber Peak

FABER Peak Singapore’s move to offer full venue hire for private events have earned it the favour of several leisure and corporate groups from China and along with in-market promotions in China since 2014, the hilltop attraction has seen a 200 per cent hike in Chinese arrivals this year.

Speaking to TTGmice e-Weekly, Jacqueline Low, deputy director, sales & business development with Mount Faber Leisure Group, said: “We have discovered what pleases the Chinese, and it is having bragging rights (acquired from their travels). They like being able to return home and say, hey, we had an entire hill to ourselves.”

“They also enjoy greenery and nice scenery, and we have both in abundance here,” Low added, pointing to the hill’s lush landscape and the cityscape that can be seen from the hilltop.”

At the time of the interview, a Chinese tour group had held a lunch party at Faber Peak’s Spuds & Aprons restaurant, and participants were free to explore the many open spaces for photo opportunities.

As Mount Faber Leisure Group owns and manages a variety of event venues and F&B outlets at Faber Peak and does the same with Singapore Cable Car, event planners are offered “great flexibility when holding events with us” as well as numerous branding opportunities, such as covering cable cars in corporate livery.

“All our spaces can be used and we can support creative ideas. For instance, our cable cars have been used as breakout rooms and for competing teams on a teambuilding challenge to come together and complete a task. The ride back and forth takes 30 minutes, just enough time for such activities,” said Low.

Low’s team has been taking these messages to China as part of Singapore Tourism Board’s destination showcases since 2014, as well as work Faber Peak’s various leisure appeal into a micromovie that was broadcasted on Youku in 2014 and Qunar in 2015. It also held a campaign with Ctrip in end-2015, and is now finalising another with Alitrip.

Low said: “China is a very important arrival market for Singapore, and as one of the key attractions here, we must feature it strongly in our own plans. We are proud to see a 200 per cent increase in Chinese leisure and corporate group arrivals since we started our promotions in China two years ago.”

Marriott-Starwood merger brings greater convenience to agents

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JW Marriott Hotel Shenzhen Bao’an

MARRIOTT International completed its US$13 billion acquisition of Starwood Hotels & Resorts last Friday, making it the largest hotel company in the world with 5,700 properties and 1.1 million rooms in more than 110 countries.

The new combined entity now have 30 brands under its umbrella, although only 20 of which currently have presence in Asia.

Regarding bringing the other brands to Asia, Marriott’s CFO for APAC, Ken Rehmann, toldTTG Asia e-Daily: “There are ten brands between the two companies that can be added in Asia and that’s a good opportunity for us. However, we have to look at whether they are appropriate. Even though it may be a good American brand in the US, it may not work well elsewhere. That’s why we don’t have every brand here today.

“Brands like Fairfield by Marriott in Australia are very new to the region and there are only a few properties in Asia. We just signed the deal with Eastern Crown in China so that is huge growth opportunity.”

Still, there are massive growth plans in the pipeline for the already enormous conglomerate, added Marriott’s APAC president and managing director Craig Smith. “We will be able to double the number in the next five years. Having this comprehensive footprint means having the right brand in the right place. It also represents synergies for better sale.”

Expounding on the expansion plans, Rehmann said: “What I have seen is that we can achieve a lot of growth in leisure destinations around Asia. What would be great about the merging of these two brands is being able to cover more destinations.

“We see the focus on leisure destinations. For instance, we have started projects in Vietnam, the Maldives and Philippines. However, the first step is to understand what we have in the pipeline.”

Asking how the consolidation impacts MICE and corporate bookings, Marriott’s chief sales and marketing officer for APAC, Peggy Fang Roe, said: “Everything will stay the same in terms of corporate booking and MICE planners. Over time obviously we will bring contracts and other aspects together, but for now, things will operate no differently. With the merger, we will certainly have more choice and opportunity for more places to stage meetings and events.”

The travel trade in Hong Kong welcomed the move. Westminster Travel CEO Larry Lo said: “The merger means more convenience for us as we now deal with only one company. With a greater volume of traffic, this enhances agents’ negotiation power with more choices. I hope they can refresh the marketing products for agents given this new portfolio.”

Jetour Holdings chairman Ronnie Ho said: “This becomes one big deluxe brand with stronger positioning. It really broadens our offering and image when selling to our clients. Location-wise, it’s better coverage as both Starwood and Marriott complement each other.

“My only concern is whether they will merge the team after consolidation. Then the group will have to brief the trade about the differences amongst those 30 brands.”

Meanwhile, China Travel Services International Science-Technology & Culture Exchange director Ng Hi-on noted that the two hotel groups have different clientele. “It’s not a big surprise to me and I don’t see that there will be any difference after the merger. My key concern is whether the sales teams will be combined or not.”

Australia’s Sunshine Coast to get new watersports attraction

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Dubai-based Najibi Group and its new investment and development company in Australia Sanad Capital, have just announced an AUD 400 million 'active lifestyle' destination, inspired by Asia's high-profile tourist hotspots. (PRNewsFoto/Najibi Group and Sanad Capital)

Dubai-based Najibi Group and its new investment and development company in Australia Sanad Capital, have just announced an AUD 400 million 'active lifestyle' destination, inspired by Asia's high-profile tourist hotspots. (PRNewsFoto/Najibi Group and Sanad Capital)

DUBAI-based business conglomerate Najibi Group and its new investment and development company in Australia, Sanad Capital, is embarking on its first project Down Under.

The Sunshine Coast Project, a A$400 million (US$306 million) lifestyle destination in Queensland, will comprise the world’s first Wave Reservoir waterpark, watersports facilities, a sports centre, a function centre, an events area, a hotel, and an array of restaurants and retail outlets.

“The development is set to become an unparalleled, unprecedented tourist hub. Influenced by major action sports projects, water parks and entertainment hubs across Asia, it will serve up a memorable, family-friendly experience to locals as well as tourists,” said Sanad Capital’s chief executive Bradley Sutherland.

The tourist attraction is expected to generate 2,000 jobs during its construction phase, and a further A$29 million annually in salaries and wages post completion, according to a an economic benefits and analysis report.

The same report, produced by Urban Economics, notes that the project will inject a total of A$260 million into the region during construction, and A$30 million per year thereafter. Construction is slated to begin in 2017.

Skyscanner launches star rating for flight bookings

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TRAVEL metasearch engine Skyscanner has lived a new Quality Ratings feature for flight bookings.

Flight inventory that airlines or OTAs provide aggregated onto Skyscanner can now be given a score of between zero to five stars based on ratings provided entirely by users of the platform.

According to Skyscanner, the ratings, updated weekly, take into account issues such as price accuracy, additional fees and the booking site’s ease of use, along with the volume of customer complaints. It does not reflect the experience onboard the plane.

As part of the new feature, all of Skyscanner’s airline and OTA partners are now given access to a portal called FlightsConnect, designed to allow them to better understand, improve and optimise booking performance.

The portal offers analytics tools including metadata breaking down the ratings scores from customers in addition to their current market share on key routes and API performance.

Maldives imposes remittance tax as tourism outlook declines

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MALDIVIAN authorities have slapped a tax on remittances by expatriates in an effort to garner extra revenue for the cash-strapped nation dependent on tourism revenue.

The Maldives Inland Revenue Authority (MIRA) said the 3 per cent Remittance Tax to be charged from expatriates will be in effect starting October and be enforced on nearly 100,000 foreigners working mostly in resorts.

Another 50,000 to 75,000 undocumented, low-wage workers mostly from Bangladesh will be the most affected by the move.

“They get very little (around US$100 to US$200 a month) and deducting 3 per cent off this could be a bit harsh,” said a travel agent who declined to be named.

Of the estimated 367,000 total population in the Maldives, about 150,000 are foreign workers mostly attached to resorts.

According to new laws, salaries of all expatriate workers in the Maldives must be deposited in accounts of banks operated in the Maldives.

Political unrest, an economic slowdown and a drop in tourist arrivals, the country’s main source of income, has seen the country’s revenue decline.

JTB forms anime tourism association with JAL, Kadokawa

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JTB is teaming up with Japan Airlines and Kadokawa, one of the nation’s leading publishers, to tap into international interest in Japan’s famed anime and manga scene.

The three companies launched the Japan Anime Tourism Association last week, and the association’s very first initiative is the creation of 88 “animation spots” around the country where fans are able to explore the locations used in their favourite tales.

The destinations combined form a pilgrimage route for dedicated manga and anime fans, inspired by the famous 88-temple route walked by religious pilgrims on the island of Shikoku.

Tsuguhiko Kadokawa, vice president of the new association and chairman of Kadokawa, said this is “what Japan needs to take advantage of to drive its economy”.

“It is impressive that the presence of Japan’s pop culture in the world has grown into something that can be on a par with Hollywood,” he added, pointing to the emergence of prime minister Shinzo Abe in a Super Mario costume at the closing ceremony of the 2016 Olympic Games in Rio de Janeiro.

“Manga and anime have made a lot of young people from around the world very interested in coming to Japan,” Motohisa Tachikawa, a spokesman for JTB, told TTG Asia e-Daily.

“But we have also realised that plenty of middle-aged people are also coming here for similar reasons. There are locations associated with anime and manga stories from Hokkaido in the very north of Japan to Okinawa in the south and there is strong demand for those places to be made more accessible,” he added.

The association will initially focus its marketing efforts on other nations in Asia, where anime and manga already have a firm and widespread following, said Tachikawa.

JTB also intends to promote tours that feature pop culture sites, while the association will utilise social media to disseminate information on the project.

Labour market woes

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Macau’s lingering manpower shortfall is affecting travel agencies more than hotels. Prudence Lui inspects

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A surge in Macau’s hotel supply is heightening the demand for skilled demand, compounding a labour crunch issue that has afflicted the industry for ages.

According to Macau’s Land, Public Works and Transport Bureau, a total of 17 hotels under construction in 1Q2016 would bring online some 10,774 rooms while 34 other hotels in the construction planning phase are expected to supply a further 8,884 rooms.

Most recently, the debut of luxury integrated resorts like The Wynn Palace in August and The Parisian Macao this month have added over 4,700 keys.

However, Macau’s manpower shortage has played out unevenly on the sector, with hotels generally faring better than travel agencies, according to industry players interviewed by TTG Asia.

“In this poor economic condition, hotels do not need to compete directly with other industries for staff as people find hotel pay more attractive,” said Patrick Lo, Institute for Tourism Studies, Macao, lecturer and member of IFT Tourism Research Centre.

He further added that some unsuccessful entrepreneurs in the F&B industry have been reabsorbed into the hospitality sector, lured by better renumeration packages in hotels.

The brunt of the  industry’s manpower crunch hence falls disproportionately on SMEs, noted Bruno Simões, CEO of Smallworld Experience.

“Of course agents and SMEs are suffering with the opening of new properties. Labour is very scarce and expensive. Large properties pay better, have more appealing fringe benefits, and offer better career and promotion prospects.”

China Travel Service (Macao), travel department sales and marketing manager, Pun Cheng Man, agreed: “For sure, hotels are better off (while) we agents face severe manpower problems owing to long and irregular working hours. Moreover, our pay can’t compare to generous hotel pay.”

Eric Tam, Macau general manager at Westminster Travel, has a different view. While acknowledging that “new graduates are easily lured by the hotel industry given their better working environment and perks”, he opined that agencies are not entirely in competition with them “as the nature of hotel and travel agent (jobs) are different”.

He added: “Travel agencies owned by casino junket operators have either downsized or closed due to (the sharp decline in) Chinese visitors. This has generated some manpower supply (for other agencies).”

Amid such tepid climate, travel agency bosses have undertaken measures to surmount labour market challenges.

“To retain talent, we maintain good team morale and stress close communication with staff. Our team in Macau is small but the most effective way is to incentivise them,” Tam said.

He continued: “In the long run, I hope to see more internship opportunities for students and widen their perspectives by putting them in various job positions in travel industry.”

Smallworld’s Simões shared: “To compete with (bigger employers), we offer benefits that the young generation appreciates – flexibility with holidays and working schedule, informal atmosphere, empowerment and independence in their projects.

“We minimise the impact (of labour shortage) by opening an office in Zhuhai to support Macau operations. Like many other companies in Macau, we also expanded operations to other markets such as Hong Kong, China and Vietnam.

Urging a liberalisation of the work force in Macau, he remarked: “Protectionism is an old-fashioned policy. Singapore is a good example. It’s a country that welcomes talent in a competent and swift way.”

This article was first published in TTG Asia September 2016 issue. To read more, please view our digital edition or click here to subscribe.

Weak results prompt strategy change at Cathay Pacific

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cx_business_update_5Agatha Lee (second from left) and Yongyut Lujintanon

LOWER 1H2016 revenue has turned Cathay Pacific’s sights towards the leisure market to better deal with business challenges expected for the rest of the year.

Yongyut Lujintanon, the airline’s sales and marketing manager for Thailand and Myanmar, said corporate clients significantly dropped in the first half of the year due to global economic downturns.

The period saw revenue fall 9.3 per cent to HK$45.68 billion (US$5.8 billion), resulting in profits taking a 82 per cent dive to HK$353 million year-on-year.

Yongyut said that while the proportion of leisure and business travellers were somewhat even previously, lower corporate demand means the airline needs to make up for the difference through the leisure market.

In Thailand, an important market for Cathay, the carrier has made airfares more attractive in a bid to boost demand, said Agatha Lee, manager of Cathay Pacific for Thailand. The airline is offering fares starting from 4,700 baht (US$135) for a Bangkok-Hong Kong flight.

Cathay Pacific remains the biggest player among seven airlines on the Bangkok-Hong Kong route, operating 63 flights per week.

Apart from pricing, the firm has invested in new technology, aircraft and services to meet demand of clients and to compete with rivals.

Delivery of the first of 22 Airbus A350-900 aircraft arrived in May and the airline will take delivery of a total of 48 A350 XWB aircraft by 2020. With this, it hopes to grow its network of routes and increase flight frequencies to popular destinations in North America such as Boston and Vancouver.

Cathay also recently opened new lounges in Bangkok, Tokyo, Manila, Taipei and Vancouver and a rebrand of its subsidiary airline Dragonair into Cathay Dragon to better target Chinese passengers is set to commence in November.

[SPONSORED POST] BITEC is expanding!

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Erkan Tuncaakar made GM of Go Vacation Vietnam

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GENERAL manager of Go Vacation Sri Lanka, Erkan Tuncaakar, has been appointed as general manager of the DMC’s latest outpost in Vietnam.

Tuncaakar joins Go Vacation Vietnam after spending nine years in various managerial roles for the company in Indonesia and Sri Lanka, in addition to his previous eight years with Go Vacation’s founding parent company LTU/REWE Touristik.

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Meanwhile, Tim Grosse has joined as general manager of Go Vacation Sri Lanka.

Prior to this appointment, Grosse spent five years as a contracting manager with the DER/Touristik Group, and before that, worked 13 years in various destination management roles with TUI.