TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 1556

GM named for Aureum Palace Hotel & Resort in Ngapali

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Henrik Bergqvist

HTOO Hospitality has appointed Henrik Bergqvist as general manager of Aureum Palace Hotel & Resort in Ngapali, Myanmar.

In his new role, Bergqvist will oversee and manage the daily operations and drive the growth of the 42-key resort.

Henrik Bergqvist

Prior to joining HTOO, he was most recently the general manager of Mai Khaolak Beach Resort & Spa and Mai Holiday, in Phang Nga, Thailand.

The Swede has more than 13 years of hospitality experience under his belt, having spent time in properties such as Best Western Hotel Karlaplan and Sergel Plaza Hotel in Stockholm, and The Sunset Beach Resort & Spa in Koh Samui and Centara Seaview Resort Khao Lak in Thailand.

Malaysian trade still at odds with new tourism tax

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Hoteliers in Malaysia continue to challenge the coming tourism tax, saying that details still have not been made official with two weeks to go before its scheduled implementation.

A briefing session organised by the Royal Malaysian Customs Department last Friday for hoteliers failed to throw light on the matter.

Tax revisions recently announced include replacing tiered rates with a flat rate; Kuala Lumpur pictured

Shaharuddin Saaid, Malaysian Association of Hotel Owners’ executive director, told TTG Asia: “We have not received the rates in black and white, despite reading from press reports that foreign tourists will be charged a flat rate and that Malaysians and permanent residents are exempted from paying the tax.

“It is also unclear whether clients of local inbound agents who have already signed contracts with overseas partners will be exempted from paying the tourism tax for the contracting period until March 31, 2018, as there is nothing in black and white.”

Also lacking clarity is the tax collection method, other than the requirement that the tax be displayed on the invoice, Shaharuddin added.

Another persistent grievance among industry members is the issue of fairness. “(The authorities) are not holding discussions with us or understanding the operational issues that we face. This is not a fair partnership,” Shaharuddin lamented. “Also, there are more than 8,000 private accommodations comprising five or more rooms that are not registered in the system and this will give them an unfair advantage.”

At the recent briefing session, hoteliers were told that complimentary rooms, time share stays and loyalty programme redemptions are subject to tourism tax. Should the accommodation operator fail to collect the tourism tax from any foreign guest, the operator is still required to file and pay the said tax after a year. If an operator fails to register or collect the tax, the operator is liable to a fine of RM30,000 (US$6,987) or a year’s imprisonment or both.

While Airbnb is currently exempted from the tax, New Straits Times on August 12 reported that the Royal Malaysian Customs Department will be speaking to Airbnb representatives on August 28 to iron out technical issues.

Meanwhile, both Sabah and Sarawak state governments have called for a larger share of the tourism tax, as tourism promotion of both states are carried out by their respective tourism boards.

Bernama reported that Sarawak had demanded at least 30 per cent of the tourism tax collected. Sarawak’s minister of tourism, arts, culture, youth and sports Abdul Karim Rahman Hamzah stressed that the tax revenue must be shared equally between Sabah, Sarawak and Peninsular Malaysia, and wanted to know why the state’s share had been reduced to RM1 for every RM10 per room per night.

Tauzia rolls out new midscale brand, eyes SE Asia expansion

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Indonesia’s Tauzia Hotel Management has announced a new hotel brand and expansion plans in South-east Asia.

Marc Steinmeyer, president director of Tauzia Hotels, said: “After 16 years of developing properties in Indonesia, (it’s about time to) expand outside Indonesia, bringing Indonesian-born brands into the ASEAN countries, starting with Malaysia and Vietnam.”

(From left) Tauzia Hotels’ Marc Steinmeyer, Irene Janti and Armand Steinmeyer; new brand announced as the company turns 16

Tauzia’s Preference brand is scheduled to make its Malacca debut in mid 2018, while in Vietnam the company also plans to launch Preference and Harris properties spanning around 1,000 rooms, according to Steinmeyer.

Following the launch of the five-star Harris Vertu in Jakarta in January, Tauzia plans to introduce the four-star Fox Harris, the first of which is expected to enter Indonesia next month.

The new midscale brand was conceived in response to the changing hotel market, revealed Steinmeyer.

“About 10 years ago, we saw new hotel developments in Indonesia and investors put their money into building new properties. Today, with the (challenging) economy and oversupply of rooms in some destinations, we are seeing more hotels underperform and put up for sale,” he said.

“In such situations, it is hard for us to take over the management of a hotel and ask the owners to invest in renovations to match our structured brand requirements.”

Fox Harris will hence retain the market segmentation of a Harris while offering “flexibility”, requiring hotel owners only to “change the software (logo, brochures, staff uniform), but not necessarily the room size and the beds, for example”, he said.

Tauzia Hotels currently operates 51 hotels across Indonesia with more than 60 projects in the pipeline until 2022.

Asian golf booking portal for travel agents now live

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Asian Golf Services, said to be the first online booking portal for the golfing travel industry, has been launched to provide agents and tour operators with access to golf and transportation rates across the region’s courses.

Beyond being a booking tool, the platform also offers additional benefits such as competitive green fees, fast confirmation of tee times, golf and airport transfers, the ability to manage reservations, no cancellation or amendment charges, and no access to data/rates not visible to clients.

Managing director, David Pettigrew, shared that the B2B platform is powered by the same software behind Golfsavers, a golf booking platform for individuals, but with additional agent benefits.

Larger agents and tour operators can also access rates via XML, and the platform will further provide an API for those wishing to integrate their own booking systems.

Qantas opens online booking store on Alibaba’s Fliggy

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An MoU with Alibaba Group’s Fliggy will see Qantas become the first Australian carrier to avail direct bookings on the Chinese travel sales platform via online stores.

There are currently 20 international carriers running online booking stores on Fliggy, with Cathay Pacific among the latest to form partnerships with Fliggy.

Part of a growth strategy for China and broader Asian region; Qantas’ Alan Joyce at the launch of Qantas’ Sydney-Beijing flights

Qantas’ agreement with Fliggy also includes joint marketing campaigns, which will be rolled out to Alibaba Group’s 507 million mobile users.

Gareth Evans, Qantas International’s CEO, said the partnership will make it easier for a large number of potential customers to purchase the airline’s flights.

“With travel between China and Australia booming, a Qantas booking page on Fliggy is an exciting opportunity for us to have a connection with younger Chinese travellers, who increasingly turn to mobile applications like Fliggy and online sites to research and purchase travel,” Evans added.

Fliggy vice president Jerry Hu remarked: “With the popularity of mobile Internet and its impact on commerce, Fliggy can provide brands with a large customer base, as well as facilitate direct communication with their customers.”

The platform can also provide consumer insights to help brands improve their marketing, membership system and services levels, he added.

Together with partners China Eastern and China Southern, Qantas operates more than 130 weekly return flights between Australia and China, plus close to 250 connecting services to domestic destinations within China.

Louis T Collection to manage historic Perth hotel

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Singapore-based Louis T Collection has ventured into the Australian market by entering into a management agreement with H&M Capital for the New Esplanade Hotel located in Elizabeth Quay, a new mixed-use zone along the Swan River in Perth.

In addition to providing full management services, Louis T Collection will oversee the renovation of the 80-room property, which opened on the site in the early 1900s.

Healy: tourism numbers ‘extremely favourable’

“Given the changing face of the city with the new waterfront development surrounding the hotel, coupled with extremely favourable tourism numbers, the time couldn’t be better to bring the New Esplanade back to its former glory”, said Grant Healy, CEO and co-founder of Louis T Collection.

Details of the hotel’s renovation and launch of the repositioned hotel will be forthcoming over the next few months, according to Healy.

Tourism Fiji names rep in Singapore

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Tourism Fiji has appointed destination marketing company and travel consultancy Xzodus its representative office in Singapore.

The NTO cites Xzodus’ extensive experience in Asian markets as well as key personnel boasting established links in the region for its choice.

Eelian Lee, director of Xzodus, will play the key role as Tourism Fiji’s country manager for Singapore, assisted by Janie Long, who has background in airline, destination marketing and education.

Philippines’ HSMA elects new 2017/18 board

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The Organization of Hotel Sales and Marketing Professionals (HSMA) has announced its 2017-2018 board of directors.

The new board comprises hospitality professionals from resorts and hotels from across the Philippines:


New guards: (from left) Jonalyn Agrazada, Celeste Romualdo, Rose Libongco, Margie Munsayac and Christine Urbanozo-Ibarreta

President: Christine Urbanozo-Ibarreta, Golden Phoenix Hotel Manila
Vice-president: Joy de Mesa, Novotel Manila Araneta Center
Secretary: Loleth So, Peninsula Hotel Manila
Treasurer: Rene Lapid, Hotel Fleuris Palawan
Pro: Carmela Hidalgo-Bocanegra, Chroma Hospitality (Crimson and Quest Hotels)
Director, membership: Celeste Romualdo, Best Western Hotel La Corona Manila
Director, programmes: Cristina Silvestre-Carreon, Marriott Hotel Manila
Director, education: Michael Jaey Albana, Conrad Manila
Director, ways & means: Jonalyn Agrazada, Island Cove Hotel and Leisure Park

Meanwhile, Rose Libongco continues to sit as chair of HSMA’s Virtus Awards, now into its third year.

Malaysia opens doors to medical tourists from Bangladesh

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Malaysia Healthcare Travel Council (MHTC) has entered into a partnership agreement with Bangladesh’s NCH Consumer Healthcare for patient referrals to Malaysia.

As the healthcare traveller spending from Bangladesh to Malaysia increased 34 per cent in 2016 from 2015, MHTC is eager to leverage NCH Consumer Healthcare’s network in Chittagong, Bangladesh’s second largest city with a population of over 2.5 million.

NCH Consumer Healthcare’s Rahbar Anwar (left) with Malaysia Healthcare Travel Council’s Sherene Azli at signing ceremony in Kuala Lumpur

From 643,000 healthcare travellers to Malaysia in 2011, the segment has grown to more than 921,000 travellers in 2016. Meanwhile, healthcare travel in Malaysia climbed 23 per cent from 2015 to record over RM1.1 billion (US$255.9 million) in hospital revenues.

MHTC CEO, Sherene Azli, commented: “Malaysia Healthcare seeks to establish a stronger brand presence, as well as build greater relationships with Bangladeshi consumers and industry stakeholders. The Asian market plays a key role in our development strategy, with Bangladesh being one of our strongest markets, and one we want to engage with more closely.”

A pharmaceutical company with more than 30 years of operations, NCH Consumer Healthcare is also targeting Malaysia as a preferred destination for Bangladeshi healthcare travellers as it expands its portfolio into healthcare travel.

The Malaysian Immigration Department, with support from the High Commissioner’s office in Bangladesh, has implemented special considerations for registered medical travellers to fast-track their visa applications from five working days to only two, and within 12 hours for emergency medical cases.

For young Singaporeans, a growing demand for offbeat destinations and travel agents

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As young Singaporeans show a greater yearning for more unusual and offbeat destinations for their holidays, they are also turning to travel agencies for guidance and tours in unfamiliar lands, reported industry veterans at the NATAS Holidays 2017 travel fair last weekend.

Steven Ler, acting president of NATAS, shared that “there has been a spike in searches for increasingly unique and less conventional cities” among Singaporean travellers, citing a 121 per cent rise in searches for Okinawa as revealed in Skyscanner’s recent Singapore Travel Report.

Lesser travelled destinations gaining interest from Singapore millennials; Gyokusendo underground cave, Okinawa, pictured

Besides Okinawa, rustic areas like Tasmania in Australia as well as the Balkans and South-eastern Europe are picking up steam among the millennial travel segment from Singapore.

Adventurous travellers – mostly young couples and families – are opting for self-drive packages especially through Australia, said William Loh, operation manager of Farmosa Holiday Tour.

“Young families like to travel on their own time and target, without the stress of following a schedule,” explained Loh. “We’ve tailor-made many self-drive packages for this segment.”

Also influencing this trend is the availability of more routes from LCCs linking secondary and tertiary cities, said New Shan Travel Service’s assistant general manager Chris Tay. She observed that travellers are choosing to book their own flights before approaching agents to arrange tours.

“The role of travel agents is a bit different now. We need to change to fit the needs and wants of our clients,” opined Tay.

To keep up with the interest, ASA Holidays is rolling out chartered flights to more uncommon destinations like Australia’s Uluru-Kata Tjuta National Park, Myanmar and Guilin, the agency’s director Ristanio Arfando Aripin told TTG Asia.

For Japan specialist HIS Travel, which began offering Free and Easy Plus packages that comprise extra days of land tours three years ago, demand for such trips picked up considerably in the past year as other agents have begun to offer similar packages, observed Eddie Kheng, outbound manager (Singapore market), outbound department.

Despite the growing FIT crowd, travellers still turn to HIS Travel to arrange visits to hidden gems in Japan with more local flavour, added Kheng.