TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1454

New deputies sworn in to complete Indonesia tourism ministry’s restructure

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Second part of a major restructuring within the ministry

Indonesia’s Ministry of Tourism has promoted Nia Niscaya, former director of Europe, the Middle East, US and Africa marketing development to deputy minister for marketing development zone II.

In her new role, she will be responsible for the marketing development in Asia (excluding ASEAN), Middle East, Africa, US and Europe.

At the same time, Rizki Handayani, former director of ASEAN marketing development, is promoted to deputy minister for industrial and institutional development.

Second part of a major restructuring within the ministry

In a ceremony yesterday, both deputy ministers were inaugurated together with other echelon one to four officials in Jakarta.

This marked the second part of the Ministry of Tourism’s major restructuring effort, following the first part held in January.

With the two new deputy ministers inaugurated yesterday, the minister now has four deputies. The two inaugurated in January were deputy minister for marketing development zone I – Indonesia, ASEAN, Australia and Oceania, which is spearheaded by I Gde Pitana, and deputy minister for destination development, led by Dadang Rizki Ratman.

The new structure will enable the Ministry of Tourism to become more customer oriented and adept in understanding the needs of travellers and creation of travel products, paving for higher customer satisfaction and loyalty, tourism minister Arief Yahya remarked.

“As tourism is the business of experiences, the ministry with the new structure must be competent to create extraordinary experiences for travellers,” said Arief.

“Innovation is a must (for us) to catch up with our competitors like Malaysia, Thailand and Singapore,” he added.

IATA objects to new airport tax to fund Changi expansion

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Capacity expansion ongoing at Singapore Changi Airport

IATA has expressed its disappointment over the additional fees that Changi Airport will charge passengers and airlines to fund the development of Changi East and T5 project.

Starting July, the Changi Airport Group (CAG) will adjust existing passenger and airline fees, while the government will introduce an Airport Development Levy.

CAG announced that Passenger Service and Security Fee (PSSF) for all passengers departing from Singapore Changi Airport, presently S$27.90 (US$21), will increase by S$2.50 per annum starting on July 1 this year, with the last increase on April 1, 2024. This year marks the mid-point of the estimated construction phase of the Changi East project.

Airline industry wants greater transparency on projected cost of Changi East project and funding model 

There will be no change in the PSSF levied on transfer/transit passengers, who now pay S$6.00 when departing.

Meanwhile, the government is adding an Airport Development Levy – S$10.80 for passengers beginning their flights at Singapore Changi, and S$3 for transit passengers.

IATA yesterday issued a statement expressing the airline industry’s opposition to what it calls a “pre-funding” for infrastructure projects. It also pointed out that the decision to pre-fund was made despite industry feedback.

“It is unfair to expect passengers and airlines to pay in advance for a facility they may or may not use in the future when the facility is ready. It also goes against the International Civil Aviation Organization’s charging principle of cost relatedness – where passengers and airlines are charged for the cost of services actually used,” said Conrad Clifford, IATA’s regional vice president, Asia-Pacific.

Justifying the PSSF adjustment, CAG said: “Under the regulatory regime, CAG has the flexibility to set the amounts for the various aeronautical charges for up to 2030, so long as the overall amount does not exceed the cap set by the Civil Aviation Authority of Singapore. This cap will be reviewed if the competitiveness of Singapore air hub is adversely impacted.”

CAG added that funding for Changi East will come from three parties – the Singapore government, CAG and airport users (including airlines and passengers). The Singapore Government will fund the majority of the project’s development cost. CAG has invested S$3.6 billion to date, and will commit a substantial portion of its reserves and future surpluses, including earnings from its airport concessions, to the development.

But this is not enough to show how the cost are apportioned between all three parties – including airlines and passengers – IATA countered, calling for greater transparency on the funding model.

“Aviation is an economic catalyst and the added capacity does not just benefit the aviation community, but the entire Singapore economy. Making air travel more expensive for passengers will have a negative impact on travel, tourism, and as a result aviation’s contribution to an economy. Increasing charges for airlines could also affect the financial viability of their services to and from the airport,” Clifford pointed out.

Gala dinner caps Dynasty Travel’s 40th anniversary celebration

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A spirited celebration with partners and loyal customers

Singapore’s Dynasty Travel recently commemorated its 40th year milestone with 350 guests at the JW Marriott Singapore South Beach.

There’s plenty in its 40 years worth celebrating, the agency says, including being the first local travel agency to have a website that offers online payments for group tours, and also the first to have a proprietary iPad reservation system.

A spirited celebration with partners and loyal customers

Going forward, it aims to “scale to new heights of innovation” whether it be in its services or destinations on offer.

As part of its corporate social responsibility commitment, Dynasty Travel has since 2013 been conducting annual charity drives, a recent one being Zumba Glow Charity, which raised funds for the Singapore Children’s Society.

In 2018, it aims to continue helping underprivileged children, such as through a year-long donation drive to help improve children service centres.

Airlines leaving passengers to their own devices

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Panasonic Avionics' Jon Norris; SpiceJet's Kamal Hingorani; Inmarsat's Otto Gergye; and Jet Airways' Narendra Mansukhani

Airlines in Asia are increasingly letting passengers take in-flight entertainment into their own hands, as they turn their attention to building in-flight connectivity instead.

At the Aviation Festival Asia, Kamal Hingorani, senior vice president & head inflight services and customer experience of Indian LCC SpiceJet, shared that while installing seat-back screens is inexpensive, the maintenance of the equipment and possibility of glitches would cost the LCC much more.

Panasonic Avionics’ Jon Norris; SpiceJet’s Kamal Hingorani; Inmarsat’s Otto Gergye; and Jet Airways’ Narendra Mansukhani

Instead, the airline will focus on the BYOD (bring your own device) model and instead offer “quality Wi-Fi connection” as well as customised passenger greetings, said Hingorani.

He cited a London School of Economics study, which predicted that more short- and medium-haul flights will adopt BYOD.

Still, SpiceJet may consider alternatives for its future longhaul wide-body aircraft, such as in-seat power.

Jet Airways’ head of guest experience Narendra Mansukhani concurred, and added that the airline has special features on its Boeing 737 Max 8 aircraft for BYOD passengers. These include smartphone and tablet holders, and in-seat power may be introduced for longer flights, such as between Delhi and Singapore.

Both airlines asserted that they will aim to offer in-flight connectivity services free of charge.

Airbnb grows through more Experiences

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New categories include Concerts, Social Dining, and Adventures

Following its recent announcement to expand its core home-booking platform with more categories, Airbnb will by the year’s end increase Experiences from 60 destinations to cover 1,000 cities, including Easter Island, Tasmania and Iceland.

Airbnb says Experience bookings grew by 2,500 per cent in 2017 – 25 times faster than Homes did in its first year. The Trips platform, which houses Airbnb Experiences, was launched in November 2016.

New categories include Concerts, Social Dining, and Adventures

It is also introducing new Experience categories such as Airbnb Concerts, Social Dining, and Adventures, in addition to expanding its existing Social Impact category.

Over 50,000 hosts have applied to host Experiences, but Airbnb says it is stringent about quality. “We select them based around the uniqueness of the offering, and the special expertise and passions of the host,” an Airbnb statement reads.

Aviation roundup: Air New Zealand, AirAsia and more

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Eastin Thana City Golf Resort tees off with discounted rates

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Guests at the resort get access to golf course and sports club facilities

Eastin Thana City Golf Resort Bangkok will open its door within the Thana City mixed-use development on April 1, 2018.

For stays from April 1 to October 31, the resort is offering savings of up to 50 per cent, and introductory rates start at 1,899 baht (US$61) per night for a Superior room.

Guests at the resort get access to golf course and sports club facilities

Thana City, which includes the newly renovated Thana City Golf and Sports Club, is located 10 minutes from Suvarnabhumi Bangkok International Airport and 25 minutes from Bangkok’s downtown area.

Eastin Thana City Golf Resort Bangkok will feature 194 rooms; an outdoor pool; a playground, kids’ club; a 24-hour gym; as well as futsal, badminton, tennis and squash courts.

Guests will also be able to enjoy facilities at the neighbouring Thana City Sports Club, which includes an international-class 18-hole course designed by Greg Norman.

‘Cesspool’ label a wake-up call for Boracay to clean up its act

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About 60 establishments in Boracay have been issued with notices of violation

A six-month resuscitation effort has begun on Boracay, after the tourist hotspot was recently described by the Philippine president Rodrigo Duterte as a “cesspool” for its water pollution, ecosystem damage, lack of proper town planning, and lax implementation of rules and regulations.

According to the Philippine Department of Tourism (DOT), the Department of Environment and Natural Resources has ordered the closure of tourism establishments in Boracay found violating environmental laws and regulations, including easement as well as water and solid waste disposal.

About 60 establishments in Boracay have been issued with notices of violation

Within six months, hotels without individual water treatment facility must acquire one and have it connected to the centralised sewerage system.

The DOT also stated that in coordination with other government agencies, it will press “criminal and administrative charges against those establishments/operators responsible for the seawater contamination in violation of environmental and tourism laws”.

About 60 establishments in Boracay, including hotels and resorts, have been issued with notices of violation out of the 300 initially identified. The island has approximately 500 accommodation establishments.

Despite the outrage against the desecration of the island renowned for its fine white sand and clear waters, regional tourism director Helen Catalbas said only 192 tourist have cancelled their bookings and that “tourist traffic remains relatively similar or heavier as compared to the past days and weeks”.

In a statement, Boracay Foundation, of which majority of hotels and resorts are members, said it welcomes “the six-month ultimatum” by Duterte to address the island’s issues.

But rather than close Boracay as Duterte had threatened, Boracay Foundation pressed for a simple solution “to strictly implement existing environmental laws and local ordinances and close all erring establishments immediately”.

Tourism Congress of the Philippines president Jojo Clemente agrees that while there’s no denying that Boracay needs to heal itself, “it can be done without adversely affecting establishments that have complied and the people who rely on these establishments for a living”.

“It is now incumbent on the government and the local stakeholders to address the situation in the short, medium and long term,” Clemente added.

Marjorie Aquino, Blue Horizons Travel and Tours’ senior sales and marketing manager, said Boracay’s rehabilitation is long overdue. If the island is continuously destroyed by lack of proper planning and implementation of building clause, she reckons “Boracay will be gone in maybe 10 years”.

“We can still correct things although we cannot bring back Boracay as it was,” she pointed out.

Budget carriers are now in for the long haul

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Norwegian looking at adding more routes to Asia from London

LCCs have revolutionised the regional aviation landscape in the last two decades, and now industry experts are expecting the arrival of budget airlines on longhaul routes to shake up the Asian skies too.

The emergence of longhaul LCCs has been sparked by the entry of the “game-changer” Boeing 737 Max 8 aircraft, which enables airlines to fly farther at 40 per cent less trip cost compared to previous narrow-bodies, said Patrick Murphy, executive advisor, Peach Aviation, speaking at Aviation Festival Asia yesterday.

Norwegian looking at adding more routes to Asia from London

The aircraft is currently part of a number of low-cost fleets, including Malindo Air and Norwegian.

Norwegian’s CEO Bjorn Kjos stated earlier this month that the airline is eyeing future expansion from London to other parts of Asia, pending access to the Siberian Corridor. The airline’s Singapore-London route commenced last September and is currently operated on a 787-9 Dreamliner aircraft.

Con Korfiatis, CEO, flyadeal, observed: “Most of the longhaul demand is coming out of South-east Asia, where people are lapping it up.”

For example, Cebu Pacific’s Manila-Sydney route has doubled in passenger take-up since its launch in 2014, and was “profitable within a year”, shared the airline’s chief operations advisor Rick Howell.

He added that Cebu Pacific will welcome a new fleet of Airbus A321ceo within the next few weeks, when it will be able to take on more passengers per flight.

Korfiatis speculated that as longhaul LCC connections reach critical mass, airlines may start looking out for “selected markets” for their new routes, and added that flyadeal is evaluating “greenfield markets that nobody is flying to yet”.

 

Update [February 28; 19.03]: The article misstated that Norwegian operates the Boeing 737 Max 8 aircraft on its Singapore-London route. It should be the Boeing 787 Dreamliner.

Stephen to steer Royal Caribbean ship in APAC as Treacy relocates to HQ

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Come August, Angie Stephen – currently Royal Caribbean Cruises’ associate vice president, market development, China – will replace Sean Treacy as managing director, Asia-Pacific.

From his current base in Singapore, Treacy will relocate back to Miami, where he will take up the new role of associate vice president strategic planning for international.

Stephen will relocate to Singapore to take on Treacy’s role, bringing with her almost 20 years of experience in the company.

In her new role, she will take on the management of the Singapore source market for the Royal Caribbean International and Azamara Club Cruises brands.