TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1430

Singapore tourism school takes cue from French hospitality to earn US accreditation

0
TTG Asia Media's Jonathan Yap (left)

Since entering into a partnership with France’s Vatel Hotel and Tourism Business School in 2011, the School D’Hospitality (SDH) Institute in Singapore has recently clinched accreditation by the American Commission for Programs in Hospitality Administration (ACPHA).

Under this accreditation, SDH Institute was found to have met or exceeded the stated standards of the US’ educational quality. Its curriculum is also recognised by Vatel France and the Institute of Hospitality in the UK.

TTG Asia Media’s Jonathan Yap (left) with SDH Institute’s Issac Joshua

Vatel contributes regular updates to SDH Institute’s curriculum, compulsory regular industrial attachments at critical junctures of the programme, as well as introduced an emphasis on professional applications of hospitality skills.

Since offering Vatel curriculum, the institute has seen a more diverse pool of students from around Asia, shared Isaac Joshua, head (academics) at SDH Institute.

He observed: “At the moment, some of the challenges within Singapore’s hospitality industry are maintaining a consistent service offering, the lack of manpower, difficulty in attracting employees and high staff turnover, high operating costs and embracing technology.

“There’s unlikely an immediate solution to these but (it) calls for a relook at a sustainable business model and change-oriented leadership to manage employees, guests and all other stakeholders.”

He explained: “Lots brainstorming takes place together with the opportunity to be exposed to other countries’ educational and industry styles and challenges. Overall, I would say, we have adopted a rather global curriculum thanks to the French.

“Learners are regularly exposed to our industry partners to identify and solve real issues and problems. We believe such active learning approaches have the ability to improve learners’ critical and creative thinking skills, beneficial for future managers.”

Aviation roundup: AirAsia, United and Qantas

0

AirAsia launches Penang-Phuket route
AirAsia has inaugurated daily flights between Penang and Phuket. Flight AK1911 leaves Phuket at 21.00, arriving in Penang at 23.05. AK1910 then leaves Penang at 20.25, arriving in Phuket at 20.30.


United adds second daily flight between Singapore and San Francisco
United Airlines will introduce a second daily flight between Singapore and San Francisco effective October 27, 2018, citing “overwhelming response” since the service was launched in June 2016.

The additional flight will leave San Francisco at 10.55, arriving in Singapore at 20.15 (+1). From Singapore, flights depart at 22.20 for arrival in San Francisco at 20.55.

The existing flight UA1 departs San Francisco at 22.40 and arrives in Singapore at 08.00 (+2). From Singapore, UA2 leaves at 10.00 for arrival in San Francisco at 09.50.


Qantas announces temporary schedule changes
Qantas is making temporary schedule changes over the coming months to support its pilot training requirements.

From July 22, the Perth-Singapore service will operate daily using a larger A330-200 aircraft to feature the new Business Suite and refurbished cabin interiors. This will replace the twice-daily service operated by the smaller Boeing 737.

Domestically, some flights between Sydney and Perth will be operated by our 747 aircraft replacing the current A330 service.

Affected customers will be contacted by Qantas and rebooked onto an alternative service.

With new terminal opened, Cebu airport wants more international flights and visitors

0
Striking wooden arches in the new terminal, made of glulam wood imported from Austria

The newly opened Terminal 2 of the Mactan Cebu International Airport (MCIA) is expected to attract more airlines as it nearly triples the airport’s annual capacity from 4.5 million to 12.5 million passengers.

Terminal 2, which handles all international flights leaving domestic flights to Terminal 1, makes MCIA the most modern and efficient airport in the Philippines.

Striking wooden arches in the new terminal, made of glulam wood imported from Austria

Apart from having a resort theme reflecting the tropical destination, the terminal also boasts several technology firsts such as high-speed inline baggage handling system, durable roof cladding that reduces UV, and washrooms with real moss walls to stabilise humidity and improve air quality.

Andrew Acquaah-Harrison, chief executive advisor of MCIA and manager at GMR Megawide Cebu Airport, said that in addition to Emirates’ successful Dubai-Clark-Cebu services and Qatar Airways’ Doha-Davao-Cebu flights commencing in the next three months, talks are ongoing with Turkish Airlines and Finnair to fly to Cebu and with Chinese carriers to launch more chartered and commercial flights.

Harrison said MCIA will step up efforts to market the airport, as well as the destination of Cebu, in collaboration with the tourism task force comprising airlines, hotels and resorts under the Department of Tourism through regular roadshows and talks with airlines.

Harrison: MCIA will hold regular roadshows and have talks with airlines to market both the airport and destination

MCIA is targeting Asian (India, Japan, China) and longhaul markets (Europe, the US, the Middle East, Australia). Still, foreign passengers are expected to comprise just 40 per cent of passenger capacity, and domestic travellers 60 per cent.

Colliers International research manager Joey Bondoc said the opening of MCIA’s Terminal 2 “comes at an opportune time” for Philippine inbound tourism, given the closure of Boracay island for six months since April 26 to pave the way for its rehabilitation.

Cebu Pacific (CEB), which has the largest number of flights in MCIA with 385 domestic and international services weekly, will add aircraft to serve the expected growth in passenger traffic.

CEB’s overall in charge for marketing, Michelle de Guzman, quoted CEO Lance Gokongwei as saying that the carrier’s services will probably increase by at least 20 per cent next year, without specifying the destinations covered.

De Guzman said they will stimulate the market in Cebu by offering year-round round-trip fares that are on average 44 per cent lower than the offerings from other airlines.

PATA partners travel data company to help partners unlock insights

0
Adara derives travel patterns, trends and behaviour from more than 750 million monthly unique traveller profiles across more than 190 travel brands

PATA has partnered Adara, a data solution for travel brands, to empower its members with destination visitor data which can be used to better drive marketing campaigns.

As part of the agreement, Adara will work with PATA to encourage its members to contribute data to the Adara travel data co-op. Adara will use the data to develop co-branded country and regional market intelligence reports, which will be made available exclusively to PATA members.

Adara derives travel patterns, trends and behaviour from more than 750 million monthly unique traveller profiles across more than 190 travel brands

“As many organisations focus their marketing efforts on digital marketing strategies, the access to quality data and proper analysis is fundamental to making smart business decisions,” said PATA CEO Mario Hardy.

“Our partnership with Adara will provide a more holistic view of the patterns, trends and behaviour of travellers for our members, helping them better plan their marketing strategies to achieve maximum return on their marketing investments.”

Built on the world’s richest travel data co-op, Adara offers people-based insights for travel companies and destinations as it derives travel patterns, trends and behaviour from more than 750 million monthly unique traveller profiles across more than 190 travel brands.

Layton Han, CEO of Adara, commented: “The partnership with PATA is an example of how sharing data safely and securely between disparate but linked data-sets helps to unlock actionable insights that would otherwise remain hidden in silos in individual companies and destinations. Adara is thrilled to be partnering with PATA and is dedicated to the Asia-Pacific region as we continue to grow and scale internationally.”

Skål Asia president announces resignation

0

Robert Sohn has announced his resignation as Skål Asia Area (AA) president, citing business pressures for the surprise decision.

In an email to the board of officers, Sohn, who is also CEO of marketing and communications company Promac Partnership, said: “As the businesses of my company significantly increased and expanded, I as CEO have to devote myself to them. It is regrettable but I cannot but resign my position as president for Skål AA after the 47th Skål Asia Congress.”

Robert Sohn has announced his resignation to the board of officers

The announcement was made nine days after the conclusion of the Skål Asia Congress in Macau.

Sohn was appointed Skål AA president following the demise of the former president Marco Battistotti in a traffic accident in 2015.

“I am expecting the AA Committee to elect a new president as early as possible in accordance with the statutes. Any remaining duties will be discussed and transferred with the relevant directors,” Sohn commented.

Responding to Sohn’s sudden resignation, Andrew Wood, president of Skål International Bangkok, said: “We are all saddened at Robert’s resignation, he was the glue and the workhorse – no-one worked harder at keeping Skål Asia engaged and relevant in the region. The SAA board was cohesive and effective under his leadership. Membership grew and Robert captained a tight ship. We will need to discuss as a board our next step.”

Seabourn to add two new expedition ships

0
First ship planned to sail in the Arctic in late summer 2021, with a full winter season in Antarctica to follow

Luxury cruise operator Seabourn is looking to grow the expedition cruise market with two new expedition ships, scheduled to arrive in June 2021 and May 2022 respectively to increase capacity for the company in Antarctica, the Artic and other exotic destinations round the world.

Seabourn has signed a letter of intent for the construction of two new ultra-luxury expedition ships with a new partnership between Italian shipbuilders T.Mariotti and Damen, which will collaborate on the building of the two ships under the common name Mariotti Damen Cruise.

First ship planned to sail in the Arctic in late summer 2021, with a full winter season in Antarctica to follow

Designed specifically for the ultra-luxury expedition travel, the 170m, 23,000 gross ton vessels will each offer 132 oceanfront veranda suites and accommodate up to 264 passengers each. Both vessels will also carry their own two submarines, as well as kayaks and 24 motorised Zodiac boats for exploring.

“It’s been amazing to watch the growth of our expedition-style experiences since our first sailing to Antarctica in 2013 through today, where we now offer the Ventures by Seabourn programme in a number of desirable destinations around the world,” said Robin West, vice president of expedition operations and planning for Seabourn, commented in a press statement.

“A year ago we started developing the concept for this next chapter of our expedition story with dedicated ships built to take luxury travelers to the most coveted places on the planet and they will be thrilled to see these remote destinations in Seabourn style.”

Seabourn will announce design and service details for the new ships later this year. Specific details about itineraries and booking availability will be released in early 2019. The first ship is currently planned to sail in the Arctic in late summer 2021, with a full winter season in Antarctica to follow.

Onboard crew will include outstanding and well-travelled expedition teams comprising of experienced wilderness experts, scientists, historians and Zodiac operators. These experts are also part of the Seabourn Conversations programme, providing in-depth insights into the history, ecology and culture of the places they visit. Their insights are offered both in complimentary formal presentations on a variety of topics and in more casual conversations over meals or at leisure.

Lufthansa launches innovation hub in Singapore

0
XXXX

The Lufthansa Group has introduced an innovation hub in Singapore, on the back of Asia’s potential as a growing digital travel market.

With the launch of the hub on July 1, the group says it is now the first non-Asian airline group to expand its digitisation efforts into the region.

A screenshot from the Lufthansa Innovation Hub website

“Not only are the Asian markets showing particularly dynamic growth in our core businesses, but they are now often also leading the way in digital travel and mobility solutions,” commented Carsten Spohr, chairman of the executive board of Deutsche Lufthansa AG.

“With the new locations of the Lufthansa Innovation Hub, we want to learn from the developments in Asia, build specific partnerships in the digital context and benefit from our experience.”

The new digitisation unit is aimed at generating structured insights along the Lufthansa Group value chain, building concrete partnerships and investments, and ultimately developing in-house solutions tailored to local markets.

Experts from the Berlin team are currently working on local network expansion, targeted scouting and partnership initiation.

In addition to the Singapore office, the Lufthansa Innovation Hub is opening a new unit in Shenzhen (China) to stay current with the special status of China’s technological ecosystem.

Moreover, Lufthansa said in a statement that the Asian startup scene is now more than ever, driving a technological change along the entire travel and mobility chain.

This is reflected in a strong increase in startup and financing dynamics. Last year alone, 55 per cent (approximately US$14 billion) of global venture capital invested in travel and mobility tech went to China. There was also an increase in mega-financing rounds, most recently Grab (Singapore, US$1 billion) and Hellobike (China, US$321 million), Lufthansa pointed out.

“Singapore is a hotbed for innovation particularly in the context of urban mobility,” remarked Gleb Tritus, managing director of the Lufthansa Innovation Hub. “Today, we can already see how inner-city mobility will function, be distributed, and consumed in the future. In addition to having some of the most exciting mobility startups, acclaimed local research institutes in the sector are also joining forces.”

Launched in 2014, Lufthansa Innovation Hub is the corporate digitisation subsidiary of the airline group. It works with a team of entrepreneurs, venture capitalists and corporate aviation experts on new digital business models, partnerships and strategic investments along the entire travel and mobility chain.

Sandy Russell joins Wharf Hotels as VP sales and marketing

0

Wharf Hotels has appointed Sandy Russell as vice president, sales & marketing.

Overseeing the hospitality management company’s division, Russell will spearhead revenue optimisation and distribution initiatives alongside global sales and marketing to strategically build the group’s sales and marketing efforts internationally.

With over two decades of industry knowledge, Russell most recently held the position of vice president commercial operations Asia-Pacific at Carlson Rezidor Hotel Group, where she drove commercial strategies across the region for 116 hotels under six brands.

Niseko sees double-digit growth in foreign visitors: C9

0
XX

Foreign visitor arrivals into Japan’s Niseko grew 17% year-on-year in 2017 on the back of growing direct connectivity from more cities, according to C9 Hotelworks’ Niseko Property Market Update 2018.

In terms of five-year CAGR, the destination saw an increase of 16%.

Niseko is a popular winter destination

Last year, the summer season accounted for 48 per cent of total yearly visitors. Notably, the destination’s top five geographical source markets for summer travel are all from Asia – namely Hong Kong, China, South Korea, Taiwan and Singapore.

However, among the top summer source markets, Hong Kong was the only one that saw growth (+49%).

Despite China’s impressive five-year CAGR of 32 per cent – attributable to flights from eight Chinese cities to New Chitose Airport – the market saw the largest plunge among the top summer origin markets (-31 per cent) in 2017.

Looking forward, C9 projects the short-term impact of new Japanese legislation ‘minpaku’ for short-term residential rentals to ease and be favourable by the year end. Meanwhile, hospitality-led condominium development is expanding outside Niseko to nearby alpine resort areas in Kiroro and Rusutsu.

Island’s first co-working space opens in Mantra Samui

0

Mantra Samui Resort has launched a Work | Lounge on its property, a co-working workspace targeted at digital nomads living or visiting the Thai island destination.

The air-conditioned space provides high-speed Wi-Fi, a guest pantry stocked with a selection of drinks and snacks; a printer, an IP telephone for free international calls, hot desks and a blackboard. There are also sofa areas, a billiard table, TV screens and a PlayStation to unwind. Work | Lounge is open from 09.00 to 21.00 seven days a week.

The recently-opened lounge space

Guests staying on the island for an extended period can book one of the resort’s new ‘Work | Stay | Play’ offerings, opting for plans that stretch from two weeks to three months.

Rates for these packages start from US$82 per night per person or US$91 for two people sharing a room, when staying a minimum of 31 days. For 22-30 days packages prices start at US$97 per night per person (or US$109 a night for twin sharing). Stays between 14-21 days begin at US$118 per night per person, or US$133 for two people. The package includes access to the Work | Lounge and daily breakfast.

Visitors not staying at the resort can purchase half-day access for 300 baht (US$9) or opt for a monthly pass for 12,000 baht.

For outside visitors, a pool pass to the infinity pool, an on-site gym pass and meals at the resort’s hilltop restaurant can be added to their Work | Lounge package.