TTG Asia
Asia/Singapore Wednesday, 24th December 2025
Page 1399

Meritus rolls out new wholesale distribution platform for agents

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The solution offers greater efficiency in the management of hotel distribution channels

Meritus Hotels & Resorts has joined forces with travel technology provider Travel Prologue to launch a new technology platform that delivers real-time data on room availability as well as dynamic and static rates to offline contractors including travel agencies, wholesalers and corporate travel intermediaries.

The Travel Prologues’ Trip Affiliates Network (TA Network) hotel platform solutions is expected to enable Meritus to collaborate more effectively with its offline contractors, particularly in the sale of any online tactical or promotional rates that have typically only been made available to OTAs.

The solution offers greater efficiency in the management of hotel distribution channels

The real-time connectivity afforded through the new platform will allow the hotel group to expand and develop a more diverse distribution network with its offline partners, regardless of their location or time zone.

By facilitating direct connectivity and automating the inventory management process, the TA Network platform will allow Meritus and traditional wholesale agents to bypass the manual updating of inventory and confirmation of booking, hence potentially eliminating human errors in manually maintaining hotel contracts and increasing staff productivity.

“The launch of this new wholesale distribution platform… (allows) us greater efficiency in the management of our distribution channels. As a result, we enhance our overall yield, as well as build up a more robust base demand in order to maximise revenue for our hotels,” said Adrian Tan, regional vice president – sales & revenue strategy, Meritus Hotels & Resorts.

Ho Siang Twang, executive director of Travel Prologue, added: “In addition to benefiting from higher yield, greater efficiency and productivity, our hotel clients will also be able to exercise greater control over its distribution channels – thereby reducing the risk of overbooking rooms, particularly during peak travel periods. In the process, they also significantly improve the booking experience for their customers.”

More mid-tier hotels needed in Myanmar despite excess inventory

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Despite there being a reported oversupply of hotel rooms in Myanmar’s major tourist hubs, hospitality players say there is still room for growth in the mid-tier space, both in the country’s primary and emerging destinations.

Recent years have seen the country’s range of hotels grow from a handful of luxury properties to more diverse offerings catering to the growing tier of international tourists.

Industry players welcome more budget accommodation

According to the Ministry of Hotels and Tourism, there are 1,648 licensed hotels and guesthouses, offering a total of 66,065 rooms across the country, with a swathe of new developments slated to open in the next two years.

The majority have focused on the luxury market, with a rise in guesthouses and other budget accommodation.

Still, Chu Chee Seng, general manager of Keppel Land Hospitality Management, which owns and manages Sedona Hotel Yangon, said there is still “growing potential” for mid-tier options in Yangon.

Adding more mid-tier options would allow Myanmar to better compete with neighbouring countries and help drive tourism to coastal areas, where currently there are only high-end properties, remarked Su Su Tin, managing director of Exo Travel Myanmar.

Said Su Su Tin: “We definitely need more good quality mid-range hotels, both local and international chains, ranging from between US$50 to US$70 a night. We don’t have much of this, especially at beach destinations.”

Greg Allan, vice-president of operations (ASEAN) for Pan Pacific Hotels Group, which operates Pan Pacific Yangon and Parkroyal Yangon, agreed that more quality budget beds would add value to the country’s emerging destinations, which are “soon-to-be-discovered by tourists”.

Chu remains confident the gap will be filled. He said: “Travellers can expect a growing range of accommodation options, from budget to five-star hotels, hostels and inns. We believe Myanmar’s hotel/accommodation landscape will continue to evolve, catering to more diverse markets.”

Onyx veteran GM heads Shama Lakeview Asoke Bangkok

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Onyx Hospitality Group has appointed Sukamal Mondal as general manager of Shama Lakeview Asoke Bangkok.

An Onyx veteran with 12 years of service in China and Thailand, Sukamal was most recently general manager at Oriental Residence Bangkok. Prior to that, he headed Shama Sukhumvit Bangkok as general manager.

 

A portal that helps travellers to visualise their trips

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Aaron:

A quest to simplify holiday bookings online led Aaron Sarma to launch Touristly in March 2015 as a travel portal offering tours, attractions, activities and restaurants in the Asia-Pacific region.

Aaron recalled: “I saw a business opportunity in creating a platform that would help holiday makers to plan their holiday itinerary as well as book tours, attractions and activities.”

Aaron: a platform that helps travellers discover the world

The Malaysia-based portal also provided travellers with tools to curate their holiday itinerary in one place and then share it with friends on social media.

In April 2017, AirAsia’s acquisition of a 50 per cent stake in Touristly provided Aaron with the necessary resources to scale up the startup’s offerings through the RM11.5 million (US$2.9 million) deal. The platform has since grown to serve 78 destinations in Asia-Pacific with over 13,000 bookable tours and attractions.

The deal with AirAsia also saw Aaron working more closely with Tony Fernandes, group CEO of AirAsia. Seeing how popular video sharing had become on social media platforms and how integral smartphones had become in people’s lives, the company decided that creating visual reviews of holiday experiences was the way forward.

In May this year, the company rebranded as Vidi, an abbreviation for Visual Discovery and also Latin for “To See”. It also marks the next phase of growth where focus will be on engaging users and building communities through a product that is both visual and social.

The Vidi mobile app, which was soft launched in June, allows users to make immediate bookings while creating videos of their holiday experiences and sharing them immediately through the app.

Likening the app as a travel companion for modern travellers, Aaron said: “It is another tool for millennials, which form a majority of our current database of users. Research shows that 30 per cent of time spent on the Internet is used watching videos. Vidi will create engagement and return visits. Reviews of places are currently text based, and sometimes there is conflicting information. With videos, travellers can see and hear for themselves what the place is like from peers who had been before them.

“Our business model remains the same. We do not make money from the videos, but only from booking the tours, attractions and activities we sell in the app.”

Marketing for this app and the Vidi portal is mainly done through AirAsia’s Travel 3Sixty inflight magazine and digital touchpoints within the LCC’s portal.

By 3Q2018, the app will also be available in simplified and traditional Chinese, Bahasa Indonesia and Malay.

When asked how he saw the company five years from now, Aaron replied: “We hope to incorporate new technologies such as virtual reality and augmented reality. We also intend to grow tours and activities beyond Asia-Pacific, to also include Europe and the US. We have already started looking for partners whom we can work with. At the end of the day, our mission remains the same. We aim to be the platform that helps travellers discover and book amazing experiences to see the world.”

WTTC, IATA team up to unlock biometric benefits in travel

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Working towards the day when a face, iris or fingerprint can act as a single biometric travel token

WTTC and IATA are partnering to achieve the benefits of biometrics and deliver traveller digital identity management throughout the travel and tourism sector.

The agreement, which was announced on the sidelines of the IATA AGM in Sydney earlier this week, will see the two organisations joining forces to adopt a common approach, exchange information and work together to energise the entire sector to achieve international harmonisation through the use of biometrics standards and inter-operability.

Working towards the day when a face, iris or fingerprint can act as a single biometric travel token

IATA, on behalf of its member airlines, is promoting a range of innovations to be considered for airports of the future. This includes the One ID initiative – IATA’s vision of an “end-to-end passenger experience that is seamless, efficient and secure”.

Likewise, WTTC, through its Seamless Traveller Journey programme, is committed to working with the existing initiatives in this area to encourage the use of biometric technology and digital identity throughout the wider sector.

IATA director general and CEO Alexandre de Juniac said: “The journey thorough the airport is often a frustrating experience. Passengers have to verify their identity at numerous points across their journey. IATA One ID project is helping the industry rapidly move towards the day when a face, iris or fingerprint will act as a single biometric travel token. Partnerships are key to help realise this vision and today’s agreement with WTTC will act as a strong catalyst for industry change.”

IATA is forecasting a rise from four billion annual air passengers now to 7.8 billion over the next twenty years, and UNWTO estimates global international arrivals to rise from 1.3 to 1.8 billion by 2030.

Gloria Guevara, president and CEO, WTTC, commented: “The traveller experience has to improve if we want to achieve the growth potential. Last year one of every five jobs created in the world were in our sector. If we don’t use biometrics technology to improve the processes, we are not going to be able to achieve the potential of travel & tourism. Millions of jobs are at stake, so this is a priority for WTTC and our members.

Dong Hoi deal latest in Best Western’s Vietnam signing streak

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Best Western Hotels & Resorts has signed an MoU for a new upscale beach resort in Dong Hoi, the capital of Vietnam’s Quang Binh province, as it continues expanding to new parts of the country.

Ron Pohl, senior vice president and COO for Best Western Hotels & Resorts, said: “The signing of this exceptional hotel marks the latest phase of our brand’s expansion to premier beach destinations in Vietnam, following the signings of upscale resorts in Cam Ranh, Vung Tau and Phu Quoc.”

Best Western Hotels & Resorts’ Olivier Berrivin, and FLC Quang Binh One Member’s Tran Quang Huy at the MoU signing ceremony

“Best Western Premier Quang Binh is the latest in a series of major upscale properties for Best Western in Vietnam, which we have identified as a priority market… we are now bringing international hospitality to exciting new parts of the country,” added Olivier Berrivin, Best Western’s managing director of international operations – Asia.

Scheduled to open in 2020, Best Western Premier Quang Binh will overlook the East Sea and feature will feature 501 rooms and suites, all equipped with bathrooms, workspaces and complimentary Wi-Fi.

Guests in the executive rooms and suites will be offered unlimited access to a beachfront lounge, where they can enjoy a series of exclusive services and privileges.

A rendering of Best Western Premier Quang Binh

Hotel facilities include a restaurant, outdoor infinity pools, a spa, children’s playground and gym. A business centre and meeting rooms will also be available for special events and corporate gatherings.

Developed by FLC Quang Binh One Member, Best Western Premier Quang Binh will feature two wings connected by a glass sky bridge. The hotel will form part of a major new development by FLC, which also includes a golf course, premium retail complex, restaurants, bars and a marina.

Dong Hoi is the gateway to Phong Nha-Ke Bang National Park, a UNESCO World Heritage-listed site that houses Son Doong, the world’s largest cave.

Phang Nga tourism to get boost from new airport: C9

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A new gateway to Phang Nga in Thailand is expected to open the destination up to a larger mainstream market, says C9 Hotelworks’ managing director, Bill Barnett.

“Without a doubt the biggest game changer going forward is the plan for a 60 billion baht (US$1.9 billion) airport in Khok Kloi Phang Nga. If it materialises, the travel time to the Khao Lak tourism area will be reduced to approximately one hour and in effect create a far broader mainstream tourism market,” Barnett remarked in the Khao Lak & Phang Nga Hotel Market Update June 2018.

In 2017, visitor arrivals to Phang Nga totalled 4.6 million

The destination is already seeing strong arrivals growth. According to C9, visitor arrivals in 2017 totalled about 4.6 million, with a five-year compound annual growth rate of 24 per cent, due to increasing airlift at the gateway Phuket International Airport.

And while Western European visitors are typically the main market feeder for Khao Lak, accounting for 65 per cent of total international guests, there has been increasing demand in the MICE segment, comprising weddings from Europe, India, and Australia together with incentives from Singapore and Hong Kong.

Looking at hotel supply, C9 reported a rebound from the slight drop in 2016, with 2017 seeing a six per cent increase in inventory to 12,623 keys.

While a majority of the existing hotels are concentrated in the Khao Lak centre area which includes Khuk Kak Beach (29 per cent), Nang Thong Beach (17 per cent) and Bang Niang Beach (11 per cent), locations have been expanded to other beaches such as Pak Weep Beach (10 per cent).

In addition, more developments are being pushed to Bangsak and the pipeline footprint is continuing to grow northwards, C9 observed.

Hong Kong’s old police HQ reborn as arts and heritage hub

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Hong Kong Jockey Club had spent 10 years pursuing the 'heritage-led conservation plan'
Hong Kong Jockey Club had spent 10 years pursuing the ‘heritage-led conservation plan’ 

A former police headquarters compound in Hong Kong has been transformed into a world-class heritage and arts hub, Tai Kwun, in what’s said to be the largest heritage revitalisation project ever undertaken in the city.

Led by the Hong Kong Jockey Club in partnership with the Hong Kong government, the revitalisation involved the conservation of the heritage buildings and the addition of two new buildings, JC Contemporary, a gallery building with a contemporary art space, and JC Cube, an auditorium building for performing arts, film screenings and educational events.

Comprising 16 historic buildings and outdoor spaces on a 13,600m2 site in the business heart of Hong Kong, Tai Kwun is home to three declared monuments, the former Central Police Station, Central Magistracy and Victoria Prison. The local colloquial name used by police officers and the public alike to refer to the city’s Central Police Station, have borne witness to over 170 years of Hong Kong history.

New CEO for SkyTeam; Qatar’s chief executive now IATA chair

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Kristin Colvile has been named CEO of SkyTeam, taking over from Perry Cantarutti who will be returning to Delta Air Lines to take up the role of senior vice president of alliances.

In her new position, Colvile has been tasked with building on the significant investment that SkyTeam has made into developing industry-leading technology. She will continue to focus on maximising the tools to enhance seamlessness for all members of the global airline alliance and their customers.

She has over 25 years’ experience in the industry and will be joining SkyTeam from Delta, where she has held leadership roles in numerous divisions of Delta Air Lines and Northwest Airlines since joining the company in 1993. Most recently, Kristin led Delta’s cargo enterprise.

Meanwhile, the IATA has announced that Qatar Airways Group chief executive, Akbar Al Baker, has assumed his duties as chairman of the IATA Board of Governors (BoG).

His term is effective one year from the conclusion of the 74th IATA Annual General Meeting in Sydney. Having served on the BoG since 2012, Akbar is the 77th chair and the first CEO from Qatar Airways to hold the position. He succeeds Goh Choon Phong, CEO of Singapore Airlines.

Carsten Spohr, chairman and CEO of Lufthansa, will serve as chairman of the BoG from June 2019, following Akbar’s term.

New Wi-Fi solution takes connectivity pain out of group touring

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Service includes Wi-Fi connectivity for to up to 64 tourists via their guide's portable station, a directional finder device to locate specific tour members, and more

Singapore technological company Drop Positioning Systems has pioneered a connectivity service specially tailored to tour providers, with takers including JTB and local travel service provider Star Holiday Mart.

The Smart Tour Operator System is a mobile system for tour guides that aims to resolve connection issues faced by groups of tourists, which was one of the pain points expressed by tour operators, Drop’s director Laurence Lee told TTG Asia.

Service includes Wi-Fi connectivity for to up to 64 tourists via their guide’s portable station, a directional finder device to locate specific tour members, and more

The system has four capabilities. Tourists will be able to connect to a Wi-Fi network created by a Portable Base Station provided to the tour guide. Unlike the typical 4G Wi-Fi portable modem, which can only connect up to 10 devices at the same time, the Base Station connects as many as 64 tourists.

Secondly, with compact tourist paging devices handed out to each tourist, the tour guide can track their locations with a real-time map on the tour guide’s portable device. This is enabled by in-built long-range radio (LoRa), and is not dependent on external networks.

Tour guides can also use a directional finder device to locate specific tour members indoors without relying on global positioning systems, which are often less effective indoors.

Lastly, the long-range LoRa also enables the guide to broadcast messages to each tour member within an urban range of two kilometres and non-urban range of eight kilometres. This technology does not rely on cellular signals or Wi-Fi, ensuring tourists remain contactable even in remote areas.

“The industry was sorely lacking in emergency communication solutions – a way around the incessant Wi-Fi requests and to communicate with tour participants when there were no local data communications – (and) even the customisation of an all-encompassing GPS map interface was not available. These were all the main gaps we felt we could fill,” shared Lee.

Drop will be adopted by Star Holiday Mart, and is currently in talks with other tourism players.

Lee revealed: “Most of the travel industry suffers from a huge inertial pull to stay steeped in their traditional ways. Most are not ready to push forth with technology. Price is also a factor. The challenge to convince is very real.

He added: “I sincerely hope our solution can act as a catalyst for tour operators to implement more tech into their business models, because traditionalism would alienate them from the younger tech-savvy generation, who definitely demand a lot more tech-relevant enhancements.”

Drop started out in the hotel industry with innovations in manpower savings and boosting workflow efficiency. Its hospitality products, including Smart Luggage Tracking and Automatic Inventory Management, were awarded grants by the Singapore Tourism Board and will be piloted in eight hotels.

Drop Positioning Systems’ founder, Laurence Lee, can be contacted at +65 9127 9289 or laurence.lee@drop.com.sg