TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1324

Mario Hardy’s musings on Kazakhstan

0
The Palace of Peace and Reconciliation in the distance

When I first visited Kazakhstan in 2017 I didn’t know what to expect. It’s a country I didn’t know much about, nor considered as a holiday destination. I was there to speak at an event and the little I saw at that time intrigued me and left me with the desire to learn more and go back.

Luckily, Paul Pruangkarn, director of communications and external affairs at PATA, and I were invited this month to the capital city of Astana to meet with the vice minister of tourism, the Astana mayor and other tourism stakeholders. We also had the unique opportunity to explore this forward-looking, modern city.

It is hard to believe that prior to 1997, Astana was a small village in the middle of vast plains. The new capital was founded in 1997 and now hosts over a million permanent residents. You can clearly see that urban planning and sustainability are a high priority in the development of the city.

Despite its wealth of natural resources, the city was built with renewable energy in mind. You can see solar energy and wind power in use across the city and the Museum of the Future, the formal site of Expo 2017 under the theme “Future Energy”, is one of the most fascinating sites I have visited in a long time. I could have easily spent days at the museum and felt like a kid in a toy store.

The city also clearly thought about accessibility for the disabled, as ramps and other amenities are available for people with limited mobility.

The modern architecture mixed with some Soviet remnants of the past and local Kazakh features blend perfectly well to create a spectacular skyline. The city hosts the biggest building in the world having the tent form, Khan Shatyr Shopping Mall, housing a mix of local and international brands as well as a beach resort situated within. Bayterek Monument, which represents a Kazakh legend in which the mythical bird Samruk lays a golden egg containing the secrets of human desires and happiness in a tall poplar tree beyond human reach, provides a unique view of the city.

Astana also hosts one of the largest mosques in Central Asia, Hazret Sultan Mosque, which is located in an interesting area surrounded by the beautiful pyramid of the Palace of Peace and Reconciliation and the Palace of Independence.

The city is well equipped to be an example of excellence in the development of the MICE sector, with facilities to host the smallest to largest events. In addition, there are a number of five-star hotels with amazing service, great restaurants and 24 hour bars.

Astana is a fascinating city; however, I would strongly encourage anyone visiting Astana to extend their stay and explore the rest of the country. Kazakhstan is the largest landlocked country in the world with contrasting geographical diversity from turquoise coloured lakes and vast plains to beautiful snow covered mountains and sand dunes. There are activities for everyone including horseback riding, skiing, and trekking. For those who wish to immerse themselves in the culture and heritage of the country, they could spend time in the old capital of Almaty or visit the city of Turkistan which boasts beautiful buildings with turquoise coloured roofs.

Paul and I both mentioned to our hosts how safe we felt at all times during our stay and found the Kazakh people to be very friendly and welcoming. Paul pointed out one of the displays at the Museum of the Future that summed up our stay perfectly. It read: “Hospitality has been considered a sacred duty in Kazakhstan since ancient times. It is customary to welcome a traveller in one’s home as a ‘heavenly messenger’ by offering the best refreshments and lodging for the night.”

For all of these reasons when Kazakh Tourism approached us to host the 42nd edition of PATA Travel Mart, it didn’t take us long to decide to put them at the top of the short list and eventually choose Astana as the host city in 2019. This gives our members and the travel trade community a unique opportunity to visit and enjoy a new destination that has so much to offer. We hope many of you will join us in a part of the world that is waiting for us to explore.

JTB’s Billy Kurosawa moving to Japan inbound role

0
Billy Kurosawa will move into an inbound role as president & CEO of Global Marketing & Travel

After nearly three years in Singapore as JTB’s president & CEO, Asia Pacific, Shinya Billy Kurosawa is returning to Japan to head the corporation’s Global Marketing & Travel (GMT) as its president & CEO starting January 2.

“The type of business I’ll be doing in GMT will be a bit different. We will be more involved in practical inbound tourist and MICE business strategies,” Kurosawa told TTG Asia in an exclusive interview.

Billy Kurosawa will in January assume the role of president & CEO of Global Marketing & Travel

He shared that his priority upon returning to Japan will be to drum up branding efforts leading up to Japan’s major upcoming sporting events, namely the Rugby World Cup 2019, the 2020 Olympic Games and the World Masters Games 2021.

“We are at what I’ve called the ‘golden era of sports tourism’. What we’ve been doing in APAC is building up our branding as a sports specialist. Starting next year, JTB will sponsor and host fun run events. It looks like APAC will have lots of demand for the sporting events, so we will use our brand to go into that market (segment) and maybe include something related to Japan,” described Kurosawa.

Japan’s inbound business has been booming, he said. Last year, the country received 28.6 million international visitors. JTB has forecasted that 2018 will register some 31.6 million arrivals, and 35.5 million next year. The Japanese government targets 40 million inbound travellers by 2020.

But with such thriving numbers, another challenge looms ahead for inbound companies like GMT. Overtourism is a rising concern in Japan, with cities like Kyoto making headlines due to over-crowding.

Kurosawa said: “Until five or six years ago, most tourists to Kyoto were domestic travellers within Japan and visitors from Europe and US – not many from Asia-Pacific. But nowadays, there are so many people.

“What the municipal governments in Japan have been doing is try to promote each of the prefectures in Japan. We’ve been working for over three to four years to diversify the areas that tourists can go. Unfortunately, there are very famous areas that people will still want to go to. What we can do is (show them that) Japan has so many places to see and promote by area and season.

“Repeat tourists who have already gone to Hokkaido and the Golden Route – Tokyo, Nagoya and Osaka – know that Japan is easy to travel in. They buy JR passes and book their (accommodations) online. There is a tendency now for tourists to spread out over Japan by themselves.”

Where is sustainability in travel & tourism headed?

0

What is sustainable tourism? How sustainable is travel and tourism? I’m asked these questions constantly in my leadership role at Global Sustainable Tourism Council (GSTC). To the first, our view at GSTC is that “sustainability is a journey”, requiring constant improvement and reflecting dynamic conditions, an imperative to continually strive toward greater sustainability and not a set end point.

Randy Durband

That answer is almost as varied as travel and tourism, which can be viewed as an enormous sector with multiple subsectors or a cluster of sectors. That is to say, it is diverse and enormous. There are star performers in sustainability, while others seem to neglect even trying to operate sustainably. Aviation is currently far from sustainable with its explosive growth in the era of discount carriers and its continued reliance on fossil fuels.

However, everything on the ground is moving toward greater sustainability, albeit at vastly differing paces and approaches. Land transport is converting to electric and hybrid vehicles, and most hotels are making some improvements. Both sectors, however, are moving too slowly, and could – and should – be doing much more. That’s on the environmental side of sustainability.

The economic sustainability of travel and tourism is generally strong. The social and cultural aspects of sustainability are, like the environmental side, marked with greatly mixed reviews. Socially, we see citizens protest or show annoyance in over-crowded urban tourism destinations.

A positive on the social side is that travel and tourism is a tremendous generator of jobs based on all the service requirements that cannot be automated or done by a robot. Tourism is the one sector where human contact is essential, which travel companies should keep in mind when contemplating ways to replace human workers.

Culturally, tourism usually appreciates and even celebrates diversity. Some may scoff at locals temporarily donning traditional attire to display cultural dance and music, but when else might those displays be made if not for visitors? In our increasingly urbanised world, with its globalised sameness of brands and activities, tourism’s cross-cultural exchanges help us maintain some degree of diversity.

Where are we headed? Here’s where I hope and think we’re headed. First, hotels, transport providers both public and private, and all product and service providers will increasingly feel compelled to operate more environmentally sustainably. There is so much pressure to do so – cost reduction, reputation, regulation compliance, avoidance of risking greater regulation and risk management.

Secondly, we simply must embrace the authentic, the unique, the participatory, the adventure-oriented, the exploration, in delivering and promoting travel products and destinations. That can and should leverage ever-improving technologies to enhance the visitor experience, but it all adds up to an imperative to preserve, celebrate and sustain unique experiences and cultures. If travel and tourism doesn’t do that, why should travellers leave home?

One Piece fans gather at Sentosa for AR escape game

0

Sentosa is set to receive regional attention from fans of popular Japanese animated series One Piece, as it welcomes an exhibition and an augmented reality (AR) island escape game.

Developed by Japanese escape game specialist Scrap, the One Piece Puzzle Hunt uses mobile phone AR technology to guide participants through riddles hidden around the island at iconic landmarks, such as Merlion Walk and Palawan Beach.

Participants begin at Beach Station and the game takes them by foot and monorail around the area. Guests who are unable to download the AR app can also enjoy the game with physical game boards at each checkpoint.

“Sentosa and Singapore are ideally located to attract visitors from around the region. We hope that the popularity of One Piece by artist Eiichiro Oda will draw not only Singaporeans, but also fans from across the region like Malaysia and Thailand,” said Fuyuto Takeda, editorial board member of One Piece publisher Shueisha and One Piece Puzzle Hunt developer.

He also told TTG Asia that more events will “move in the direction of AR technology”, and that if solutions can be proposed for challenges such as the drain on phone battery, the technology will take off even faster.

One Piece Puzzle Hunt, available from Dec 14 to February 13, 2019, is accompanied by the Eiichiro Oda presents Hello, One Piece Luffy exhibition at the Maritime Experiential Museum, running from now to January 1, 2019.

The exhibition features Oda’s illustrations, a replica of his work desk and a virtual reality experience.

GM named for world’s first voco hotel

0

InterContinental Hotels Group (IHG) has appointed Brenden van Blerk as general manager of voco Gold Coast, the world’s first voco property.

The veteran has been part of the hospitality industry for more than 22 years. Van Blerk’s IHG journey began in 2013 as the room division manager at the Holiday Inn Sydney Airport, before moving on to becoming the operations manager at the Holiday Inn Old Sydney.

He was then made general manager of the Holiday Inn Potts Point Sydney, before moving to voco Gold Coast in the same capacity.

Prior to joining IHG, Brenden spent 10 years in the US market working with brands like Hilton, Marriott and Starwood in a diverse array of hotel styles, markets and hotel phases such as opening, conversion and renovation.

Quanzhou, Angeles City, Kuantan heating up for Singaporean travellers

0
West Lake Park, Quanzhou, China
West Lake Park, Quanzhou, China

Smaller cities are fast rising as hot picks among Singaporean travellers, based on Expedia’s flight data.

Singaporeans are revving to explore the roads less travelled, Expedia said, highlighting the double-digit growth in demand seen for Quanzhou in China, Angeles City in the Philippines and Kuantan in Malaysia.

Overall this year, Singapore travellers booking their trips through Expedia chose to stay closer to home, with Asian cities topping the list of top 10 most visited destinations.

Top destinations among Expedia users in Singapore (source: Expedia)

Based on Expedia’s flight data, cities like Kuala Lumpur, Bangkok and Hong Kong topped the list as Singaporeans’ top favourite destinations.

Expedia also pointed out that staycations are on the up in the Lion City, with with Singaporeans taking an average of 2.4 local staycays, a significant increase over local hotel bookings made in 2017.

Anantara to kick off annual fundraiser for elephants

0

Formerly a sponsor of the recently discontinued King’s Cup Elephant Polo in Thailand, Anantara Hotels and Resorts is now getting involved in elephant-centred activities in a different way – as fundraisers in a charity-driven celebration of the country’s national animal.

“We fully supported The Thai Elephant Polo Association’s decision to end the (polo) games in Thailand and this new annual event allows us to continue to raise much needed funds for the welfare of domestic and wild elephants throughout the region,” an Anantara spokesperson said.

The Race & River Festival is to take place as the second part of the annual celebrations of elephants

The first part of the fundraiser will see Anantara Golden Triangle and the neighbouring Golden Triangle Asian Elephant Foundation (GTAEF) Camp host a series of elephant-centred events in a mountain setting on March 13 and 14.

Perched on a ridge in northern Thailand overlooking the border with Myanmar and Laos, GTAEF will throw open its doors to local schools, businesses and visitors interested in interacting with the elephants in their natural environment and learning about the work of the foundation that to date has rescued over 60 ex-working elephants from Thailand’s city streets.

The fête will feature such activities as Walking with Giants, an Elephant Buffet, an arts and crafts market as well as an exploration of Northern Thai cuisine and an exclusive VIP evening function.

The second part of the fundraiser, taking place on the March 15-17 weekend, will take place next to Anantara Bangkok Riverside with a dragon boat race down the Chao Phraya, alongside sporting and cultural events by the river.

While teams – including Thailand’s own Navy Seals – battle it out on their elephant themed boats, on land, visitors may treat themselves to digital dry dock rowing tournament, the Old Siam themed Ladies Day, musical concerts, champagne tents, beer gardens and more family friendly fun.

Hong Kong Disneyland to have new MD

0

Stephanie Young has been named managing director of Hong Kong Disneyland Resort (HKDL) effective February 1, 2019, replacing Samuel Lau who will return to Orlando for a role with Walt Disney World.

Young has a 26-year career with The Walt Disney Company. Between 2006 and 2009, she was chief financial officer of HKDL, where she was responsible for finance, controllership, treasury, corporate alliances and technology. She also worked on the capital realignment plan that enabled a significant expansion of HKDL, bringing to fruition three new themed areas, namely, Toy Story Land, Grizzly Gulch and Mystic Manor.

Most recently, Young led the operations team of Disneyland Resort in Anaheim, California, as senior vice president, operations where she is responsible for leadership and integration of all aspects of the guest and cast experience across the resort, including the attractions, entertainment, retail, food and beverage, lodging and resort development teams. Prior to that, she held a variety of senior executive roles, including senior vice president, financial & capital planning and revenue management & analytics.

Genting Cruise Lines celebrates silver anniversary

0
Celebrating 25 years with members of the Genting Cruise Lines family

Genting Cruise Lines celebrated its silver anniversary on board Genting Dream in Singapore on December 14, commemorating 25 years since the first sailing of Langkapuri Star Aquarius from Singapore in 1993.

Founded a quarter of a century ago as Star Cruises, Genting Cruise Lines is a pioneer of cruising in Asia and introduced ships designed specifically for the region’s more relaxed cruise market where guests can enjoy a variety of leisure activities and dining options unbound by the rigid schedules commonly found on other ships.

Celebrating 25 years with members of the Genting Cruise Lines family

Over the past 25 years, the company has welcomed more than 6.5 million guests on board its fleet through over 7,500 ship calls in Singapore.

In the last 12 months, Genting Dream, the only ship on a year-round deployment in the city, welcomed about 400,000 cruise passengers, of whom 60 per cent were tourists, helping cement Singapore as the port with the most number of international cruise passengers in Asia, according to the cruise company.

Among recent developments at the company, Dream Cruises was created in 2015 and 2016 to cater specifically to the growing premium segment in Asia, with the completion of the Marina Bay Cruise Centre in Singapore and clear Chinese policy to promote cruising.

The acquisition of Crystal Cruises in 2015 also helped Genting Hong Kong capitalise on the growing global demand. Through significant investment by Genting Cruise Lines, Crystal has introduced two new cruise options – Crystal Expedition Yacht Cruises and Crystal River Cruises – and is reaching new heights with Crystal Luxury Air.

Looking forward to the next 25 years, Genting Cruise Lines aims to build a fleet of technologically advanced cruise ships for its three brands, having bought its own shipyards in Germany, the MV Werften.

The first of a fleet of luxurious 20,000 gross ton Endeavor Class expedition vessels will be delivered to Crystal Cruises in 2020, followed in succession by the first of a fleet of 200,000 gross ton Global Class ships for Dream Cruises in 2021, 67,000 gross ton Diamond Class ships for Crystal Cruises in 2022 and innovative Contemporary Class ships for Star Cruises in 2023.

World’s first Orient Express Hotel to pull into Bangkok

0

Bangkok’s growing luxury hotel scene will welcome a new brand when the world’s first Orient Express hotel opens in the King Power Mahanakhon Building in 4Q2019, 136 years after the Orient Express took its maiden journey from Paris.

The Orient Express Hotel brand was unveiled by AccorHotels and King Power during a signing ceremony between the two companies yesterday at the recently opened Mahanakhon Skywalk, Thailand’s highest observation deck atop the 78-storey King Power Mahanakhon Building, and which will be accessible to hotel guests too.

King Power Mahanakhon Building

Sebastien Bazin, chairman and CEO of AccorHotels, said in a statement: Orient Express has always acted as a passport between worlds… This linking of Occident and Orient, of history and modernity, and of curiosity and cultures will be a hallmark of the new Orient Express Hotels and we are excited to bring back this spirit of luxurious adventure to today’s modern travellers.”

Michael Issenberg, chairman and CEO AccorHotels Asia Pacific, said: “Paris was the most visited city when the Orient Express train was launched; now Bangkok has the honour of being the most visited city when the Orient Express Hotel launches.”

At the signing ceremony, Aiyawatt Srivaddhanaprabha, CEO of King Power Group – son of late Vichai Srivaddhanaprabha – also dedicated the “multimillion” project to his father who passed away in recent helicopter crash at the King Power Stadium in Leicester.

The Orient Express Mahanakhon Bangkok will feature 154 rooms including nine suites and two penthouses, as well as an entire floor devoted to wellness including an outdoor pool and jacuzzi plus signature Orient Express Spa by Guerlain.

Designer Tristan Auer has been tasked with reimagining the Art Deco stylings and plant motifs of the original Orient Express carriages into the modern skyscraper hotel.

AccorHotels’ Michael Issenberg (left) and King Power Group’s Aiyawatt Srivaddhanaprabha

The hotel will feature two signature restaurants. Mott 32, on the second floor, will offer a contemporary Cantonese dining experience, and Mahanathi, on level five, will be helmed by chef David Thompson of the Nahm and Long Chim fame.

Accor’s top executives also expressed bullish sentiments of Bangkok’s tourism prospects, in view of the recent expansion of luxury room supply in the city.

The Orient Express Hotels brand signifies Accor’s desire to “compete at the super luxury level”, said Patrick Basset, COO of AccorHotels for Upper Southeast & Northeast Asia and the Maldives. The French hospitality giant currently has 80 hotels in Thailand, with over a third in the luxury segment.

Basset said: “Even though Thailand saw some hiccups this year with some markets, but overall we’re confident of the long-term prospects of Bangkok, with tourist arrivals likely to hit 38 million this year and probably much more in the future.”

Issenberg expects the new Orient Express hotel in a landmark building to be a “destination” in itself and attract new visitors to Bangkok. “A whole package like this doesn’t exist elsewhere. Orient Express Mahanakhon Bangkok will be highly sought after,” he stated.

Bangkok, apart from the upcoming Orient Express hotel, has been the launchpad for several Accor brands like Pullman and So Sofitel, said Issenberg. “The (Bangkok) market is not as sophisticated but is open to new ideas,” he remarked.

AccorHotels and SNCF Group signed a strategic partnership in 2017 to develop Orient Express hotels after AccorHotels acquired a 50 per cent stake in the share capital of the brand. SNCF still retains ownership of the seven original Orient Express carriages.