TTG Asia
Asia/Singapore Monday, 6th April 2026
Page 1301

What makes Digital Travel APAC different from other travel conferences

0

Brought to you by WBR Singapore

Organisers of the Digital Travel APAC event (1 – 3 April 2019, Resorts World Sentosa, Singapore) have increased the speakers’ list by 20 on last year’s podium turnout.

The line up of more than 80 speakers represents some of the world’s most innovative and disruptive travel companies.

In the latest brochure release, the organisers estimate more than 400 Heads of eCommerce, Digital Marketing and Customer Experience in travel, hospitality and leisure are heading to Digital Travel APAC 2019.

 

Event highlights include presentations on delivering a seamless travel experience, and how to meet the needs of the domestic and outbound travellers with AI, big data and intelligent hardware.

Social media’s influence on ‘experiential’ travellers and how to adapt and profit from this new global trend in order to boost conversions will also be gaining stage time.

Here’s a snapshot of the speaker faculty in 2019:

  • Jerome Thil, VP Digital Innovation, Singapore Airlines
  • Candice Iyog, VP of Marketing & Distribution, Cebu Pacific
  • Michael Perera, Head of Loyalty & Product Owner of Go-Points, GO-JEK
  • Yuki Huang, Chie Marketing Officer, KKday
  • Rotsen Quispe, Head of International Marketing, Traveloka
  • Spencer Lee, Head of Commercial, AirAsia
  • Mindy Teo, VP of Brand, Marketing & Digital Innovation, The Ascott
  • Azran Osman-Rani, TEDx Speaker, Ex-CEO, iflix & AirAsia X

What makes Digital Travel APAC different?

NEW! Hotel Power Panel  

Hear from heavyweight hoteliers on how they are rebooting their thinking to keep up with changing customer preferences, increased competition, new technologies and alternative accommodation to own the experiences they deliver to their guests 24/7. Then you’ll have the opportunity to ask questions important to you.

NEW! OTA Keynote Panel

OTAs are in a constant cycle of change and innovation. Hear from the leaders in the OTA space as they demonstrate how to create that seamless experience, localise and diversify their offering to become a dominant market leader. Then you’ll have the opportunity to ask questions important to you. 

NEW! Airline Only Think Tank

In this airline only gathering, you’ll join your fellow attendees in an intimate environment. The private setting means you can discuss your challenges openly with peers and make new friends based on common interests. 

NEW! Asian Low-Cost Airline Panel

Don’t miss the low-cost airline panel where our all-star line-up of speakers from Scoot, AirAsia, Cebu Pacific, HK Express and Lion Air will discuss how they have been at the forefront of innovation in the digital space.

Learn more about the event here: https://bit.ly/2UxxYwu

P.S. As a distinguished TTG subscriber, you’re entitled to a 15% discount! Simply quote ‘DTA19_TTG’ via email to sgwbrinfo@wbresearch.com

Taiwan has 2 20:20 vision for Indian market

0
Sixty Stone Mountain in Hualien, Taiwan

Taiwan Tourism Bureau (TTB) is stepping up its marketing and trade efforts in India as it sets a 20 per cent growth target from this part of the world by 2020.

The tourism bureau has come up with a new strategy for the Indian market termed ‘2 20:20’. By targeting two per cent of the high-income population in India as well as cooperate with the country’s top 20 top tour operators, TTB aims to increase tourist arrivals from India by 20 per cent by 2020.

Sixty Stone Mountain in Hualien, Taiwan

“Our main objective is to create awareness about Taiwan as a leisure destination in India. For example there are about 268 mountains in Taiwan higher than 3,000m, while in a destination like New Zealand there are only 10 such mountains. Taiwan is also very popular for its food tours. So, we will be promoting such sides of Taiwan through outdoor advertising and partnering with seven-star multiplex chain Inox,” said Trust Lin, director, TTB Singapore Branch.

TTB last year increased its marketing budget for India by six times, taking it to US$1.2 million annually. “We are looking to further increase the budget for the Indian market going ahead,” added Lin.

Taiwan’s growing interest in the Indian market also comes amid dwindling tourist arrivals from mainland China, Taiwan’s traditional main source market.

This is also in line with Taiwan’s new Southbound policy, which focuses on the 18 international markets making up 25 per cent of the destination’s international arrivals. India, with its base still relatively low with 38,000 arrivals, will be the main target market.

“Taiwan is still a new market to India. A market like Singapore which has almost same flight time from India as Taiwan receives 1.3 million Indian tourist arrivals, while our numbers are very low. We will also collaborate with other destinations like Singapore to have twin city tours to promote Taiwan in India,” said Lin.

“A lot of Indians opt for cruise holidays. We are the number two cruise destination in Asia and every year we have more than 600 ports of call to visit Taiwan. So, we will be promoting Taiwan as a cruise destination in India as well,” Lin further said.

TTB is also keen to promote Taiwan for film and television serial shoots in India which it believes will go a long way in promoting Taiwan as a leisure destination here. It plans to introduce this year a new online training programme for Indian travel agents which will provide certificates to agencies who successfully complete the training and a chance to win complimentary trip to Taiwan. TTB will also promote its incentive scheme aimed at Southbound countries in India.

“If one is handling a group of more than 50 pax staying in Taiwan for more than three nights, they qualify (for an incentive of) US$26 per pax. In addition we can cooperate with PCOs for joint marketing. We are keen to project Taiwan as a new incentive destination in India,” said Lin.

“The challenge still remains of the perception about the destination and awareness among travellers. Taiwan will have to constantly engage and work closely with the tour operators and on the other hand continue with marketing initiatives promoting Taiwan as Asia’s best kept secret,” said Vineet Raina, founder & managing director, Pink Elephant Sport & Pink Elephant Journeys.

Singapore, NZ bring in reciprocal automated immigration checks for travellers

0
Automated immigration check in New Zealand (photo credit: Facebook/ NZCustoms)

Starting today, Singaporeans and New Zealanders will be able to utilise the automated immigration facilities when travelling to each other’s country.

This was announced by the Singapore’s Immigration & Checkpoints Authority (ICA) yesterday on February 11.

Automated immigration check in New Zealand (photo credit: Facebook/ NZCustoms)

Eligible Singaporeans will be able to use New Zealand’s eGate passport control facility, if they are 12 years old and above and hold an ePassport. Automated eGates are available at Auckland, Wellington, Christchurch and Queenstown airports, according to the New Zealand customs service website.

Similarly, holders of New Zealand passports aged six and above, with more than six months’ validity will be eligible to apply for Singapore’s Frequent Traveller Programme (FTP). Applicants must have visited Singapore at least twice in the past two years to be eligible to apply for the FTP. The programme allows eligible travellers to clear immigration via automated clearance facilities.

Those interested can apply for the FTP at the enrolment centres located at Terminal 3 Changi Airport, the visitor services centre at the ICA Building, as well as at Woodlands and Tuas checkpoints. Enrolment in Singapore’s FTP is voluntary and free for New Zealand nationals.

The mutual extension of such automated immigration clearance facilities comes as part of the Singapore-New Zealand Enhanced Partnership, which is aimed at boosting trade, business and tourism links between the two countries.

Airbnb recruits top airline exec as global transport head in push to ‘make travel seamless’

0

Aviation industry pioneer Fred Reid has joined Airbnb as global head of transportation, as the homesharing giant unveils its ambitions to build an end-to-end travel platform combining accommodation, activities and transfer options.

Tasked to focus on building partnerships and services to make travel seamless in his new role at Airbnb, Reid said: “I’m excited to work with (Airbnb) to tackle the third part of the travel experience: how you get there. Whether in the air or on the ground, there are tremendous opportunities to create products and forge partnerships with other companies that make travel easier and even fun.

“Realising those opportunities will take years and require constant experimentation, and I’m truly honoured to have the chance to take on such an audacious challenge with this team,” he added.

However, Airbnb’s co-founder, CEO and head of community Brian Chesky said the homesharing company is “not interested in building our own airline or creating just another place on the Internet where you can buy a plane ticket.

“We’re going to explore a broad range of ideas and partnerships that can make transportation better. We haven’t settled on exactly what those will look like… but there is a tremendous opportunity to improve the transportation experience for everyone,” he stated.

Reid is a global aviation expert with more than three decades of experience. He joins Airbnb from his role as president of the Cora Aircraft Program, a division of Kitty Hawk, where he oversaw the development of autonomous electric vertical takeoff and landing aircrafts. Prior to that, he was president of Flexjet, an independent operating unit of Bombardier.

Reid’s long list of credentials include being the founding CEO of Virgin America; president of Delta Airlines who led the formation of SkyTeam global alliance; president and COO of Lufthansa German Airlines in 1996; and was the co-architect of Star Alliance.

Growing preference for ‘instant noodle trips’, non-OIC destinations and other Muslim travel trends

0

The newly released Mastercard-CrescentRating Halal Travel Frontier 2019 (HTF2019) Report has identified top trends expected to shape the next phase of development in the fast growing halal travel sector.

The report predicts that more millennials and Gen Z travellers will book “instant noodle trips” – affordable, impromptu short trips.

‘Rising authority’ of women when planning travels one of the trends that will change Muslim travel, report says

Another trend with the potential to “dramatically change the Muslim-friendly narrative” is the rise in popularity of non-OIC destinations, such as South Africa, Japan and Taiwan. Competition and dynamism are expected lead to innovations and developments that will benefit both destinations as well as Muslim travellers, according to the report.

In addition, heightened awareness on social causes and the rising authority of female influencers when planning trips, are expected to change how Muslims travel.

Finally, the report foresees the consolidation of Muslim travel service providers that will potentially result in the emergence of stronger Muslim lifestyle and travel brands.

The global Muslim traveller expenditure is projected to reach US$220 billion in 2020 according to the Mastercard-CrescentRating Global Muslim Travel Index (GMTI) 2018. It is expected to grow a further US$80 billion to hit US$300 billion by 2026.

In 2017, there were an estimated 131 million Muslim visitor arrivals globally – up from 121 million in 2016 – and this is forecasted to grow to 156 million visitors by 2020, representing 10 percent of the global travel segment.

Ibis wants to transform from economy hotel to lifestyle destination

0
Checking in will be done at hotel bar or lobby; Great Bar at an ibis hotel (credit: Abaca Corporate Margaret Stepien)

A brand shake up is expected to see Ibis hotels take on a stronger lifestyle focus and create social settings for guests and non-guests alike, including through the introduction of new entertainment, design and dining concepts.

The strategy is in response to new customer expectations highlighted by an Ipsos study conducted across six countries on behalf of ibis: 80 per cent of respondents would like this new type of hotel to be a social venue, where everyone, including “non-staying” guests, feels welcome.

This marks a repositioning of the ibis brand to one that represents “living spaces for everyone, that are flexible, welcoming and on-trend”.

To support the transformation, Ibis intends to welcome visitors to a “life hub”, where anyone can come to sleep, dine, meet people or enjoy live music. Results from the survey showed that a majority of respondents (67 per cent) has a liking for having a whole range of lifestyle possibilities within a single location.

Ibis has decided to make music an integral part of the customer experience to encourage social interaction between all the people passing through its hotels. In 2019, more than 100 live performances will be hosted in ibis hotels with emerging artists, supported by headline artists, to perform in six key countries.

The brand is positioning itself as a promoter of new talents and is planning to take the best of them to the Sziget Festival.

The ibis model is also evolving from a uniform and standardised approach into a more flexible one, made possible by three new design concepts. Selected designers in Europe, Latin America and Asia have based their concepts on connecting with the outside, giving the bar pride of place and making the hotels equally appealing to travellers and locals.

Travellers will have the option to choose from rooms that can accommodate one to six pax, depending on their requirements, or they can opt for the Smart Room.

The brand is introducing a new range of dining options. The bar, which ibis says serves as the hub in hotels, will offer a tailored menu and a signature visual identity. Ibis hoteliers can opt for the concept most suited to the specific characteristics of their clientele and tailor it according to their neighborhood in order to offer a menu that showcases local dishes and fresh produce.

A pilot hotel for this new offering, ibis Zurich Messe Airport has within its lobby created Charlie’s Corner, a bar devoted to beer where the menu changes depending on the time of day. In the morning, customers can enjoy a coffee, while in the evening they can discover the Beer Wall and its wide selection of Swiss beers. They can also enjoy regional dishes, such as “rösties”, in a pop-rock ambience.

Other new features of ibis include the replacement of the reception desk with mobile check-in. Upon arrival, guests are welcomed by a member of the “ibis Smile Team” and complete check-in formalities at the bar or at the lobby. Although this new welcome format requires the use of tablets and a proprietary mobile solution (PSM FOLS Mobile), it makes employees less static and increases their interaction with guests, ibis said in a statement.

The brand aims to roll out mobile check-in to the entire international ibis network by 2022.

Australia to welcome its first Moxy hotel by Marriott

0
Artist impression of Moxy Melbourne South Yarra

Moxy Hotels, Marriott International’s playful brand targeting the next generation of travellers, is set to make its Australia debut with the signing of Moxy Melbourne South Yarra.

Slated to open in July 2021, the 180-room, new-build is being developed by Melbourne businessmen Hector Ktori and Peter Arvanitis, and designed by architectural firm Rothelowman.

Artist impression of Moxy Melbourne South Yarra

Moxy Melbourne South Yarra promises a contemporary design with 180 rooms, with floor-to-ceiling windows. The hotel will offer various live/work/play spaces, including a bar, co-working space and meeting studio, as well as a rooftop bar overlooking the city skyline with access to a large veranda. Guests can also take advantage of the hotel gym.

In line with the Moxy concept, the hotel will also feature 24/7 self-service grab-and-go food and drinks, ample plug-ins for personal devices and free Wi-Fi.

The brand portfolio now comprises 30 operating hotels across Europe, North America and Asia and more than 80 properties in development.

Commenting on the brand’s Australia debut, Sean Hunt, area vice president, Australia, New Zealand and Pacific, Marriott International, said: “The next generation of travellers is seeking more than a comfortable bed and room-service burger. They want to stay in hotels with an approachable price point that offer bold, contemporary design and hyper social experiences that tap into the local culture.”

Paul Foskey, chief development officer, Asia-Pacific, Marriott International, added: “Australia has seen growing demand in the select-service tier and we look forward to introducing the Moxy brand to this market with Moxy Melbourne South Yarra.”

Moxy Melbourne South Yarra will open in the heart of Melbourne’s lively South Yarra neighbourhood at 30-32 Claremont Street. Guests will be a short walk from Chapel Street – the city’s trendy shopping and entertainment strip – and South Yarra Station.

Hullett House to be relaunched as House 1881 following revamp

0
Hullet House to become House 1881

Now on lease by insurance company FWD Group, the historic hotel housed within 1881 Heritage in Tsim Sha Tsui is set to undergo a revitalisation and reopen under the new name, House 1881.

Previously known as Hullett House, the heritage building comprises a boutique hotel and five dining concepts.

Hullet House to become House 1881

In the coming months, House 1881 will undergo a complete revitalisation in phases, including a revamp of the restaurants and a renovation of the guest suites. The refurbishment is scheduled for completion in April and FWD will host a celebratory event in May to mark the historic site’s new direction.

Tim Oliver, FWD Group chief customer & marketing officer, said: “In acquiring the lease for House 1881, we have a unique opportunity to preserve an important landmark and engage with the community. We’re planning to host regular activities that take full advantage of the property’s historic courtyard and surrounding gardens and showcase its enduring legacy and charm to both locals and overseas visitors alike.”

Built in 1884, the former Marine Police Headquarters is one of 120 Declared Monuments of Hong Kong. Today, it is a cultural and shopping attraction in a prime location in Canton Road, surrounded by high-end malls, luxury boutiques and museums.

Fun after dark at Universal Studios Singapore

0
Stars in cars at the Hollywood Dreams Light-Up Parade

Guests to Universal Studios Singapore can experience more thrills and fun after the sun goes down, as the park debuts its all-new Universal After Hours programme, which includes a light-up parade, pop-up food stalls, live band performances and firework displays.

Headlining Universal After Hours is the evening incarnation of the Hollywood Dreams Parade as it transforms into the Hollywood Dreams Light-Up Parade.

Guests can catch some of their favourite movies come to life in the parade, which will showcase a procession of 12 illuminated floats, along with a cast of more than 100 characters and performers – all decked out in neon and LED lights.

Groove along with characters from Madagascar, embark on an epic chase with Jurassic Park rangers, and be awed as Egyptian gods and mummies from Revenge of the Mummy come alive on the streets. The parade begins at 19.30 (weather permitting) and winds through various zones in the park.

Guests can continue to enjoy the thrilling theme park rides under the stars and end the night with a fireworks display.

During Universal After Hours, operating hours at the theme park will be extended until 22.00 on Fridays, Saturdays and select public holidays.

Universal After Hours activities are included with admission to the theme park or Annual/Season Pass. Singapore Residents enjoy online discounts for After-17.00 Adult Ticket and Dining Bundle at S$75 (US$55), including S$16 meal vouchers.

Keemala appoints new GM

0

Jason Allen Villarino has been appointed general manager of Keemala boutique resort in Phuket.

He was most recently general manager of Silavadee Pool Spa Resort on Koh Samui. Prior to that, Villarino has experience working in the Maldives at Soneva Gili by Six Senses, and in Thailand at Tubkaak Boutique Resort, Krabi and Evason Hideaway & Six Senses Spa, Hua Hin.