TTG Asia
Asia/Singapore Friday, 10th April 2026
Page 1251

Bangkok Airways joins race for duty-free concession at Thai airports amid diversification plans

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Bangkok Airways is focussed on diversifying beyond its core aviation business, putting high hopes on restaurants and duty-free retail.

Amid the airline’s ongoing diversification, significant opportunities to expand its retail presence emerged this year when state-owned Airports of Thailand revised restrictions to allow more operators to bid for duty-free and commercial areas at four major airports in the country: Suvarnabhumi, Phuket, Hat Yai and Chiang Mai.

Opportunities for new entrants with single duty-free retailer no longer the model; pictured, Chiang Mai International Airport

To bid for duty-free concession, Bangkok Airways will form a 50:50 joint venture company with Lotte Duty Free Group from South Korea, said the airline’s president Puttipong Prasarttong-Osoth in a Tuesday press briefing.

Bangkok Airways, which already has duty-free stores at its own airports in Koh Samui and Luang Prabang, is among the companies now racing for duty-free concession at the four Thai airports. Other bidders include Central Retail, Minor International, Royal Orchid Sheraton (Thailand) and the long-monopolised King Power Group.

Explaining the airline’s strategy of diversification, Puttipong said: “Over the past three to four years, profits from our core business (airline and airport) gradually declined due to higher cost, changes in customer behaviour and a tough business environment. The company is eyeing non-aviation business.”

According to Puttipong, 70 per cent of the airline’s total revenue of 27.9 billion baht (US$8.7 billion) came from airline and airport business, 15 per cent from catering, ground service and lamp, and 15 per cent from cargo. The airline carried 5.8 million passengers in 2019 and expected to serve more than six million this year.

To increase revenue from non-aviation sectors, the company is planning to open its fourth restaurant in Bangkok this year, next to its French restaurant Brasseries 9 in Sathon. The airline entered into the restaurant business a few years ago and today operates three outlets serving up different cuisines including Lebanese, French and Indian food.

All existing outlets contributed revenue of 93 million baht in 2018. Income is expected to climb to 120 million this year.

Our catering unit has long been forayed in the food business to capitalise the income generation opportunities in the sector, said Puttipong.

Besides the duty-free and food business, the airline chief said the group is doing a feasibility study on airport facilities in an ‘aero town’ project located at U-Tapao Airport in Rayong province in the east and a new airport project in Phang Nga province in the south.

The Ritz-Carlton, Millenia Singapore gets its own Monopoly game

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Game Night at the Ritz-Carlton, Millenia Singapore

The Ritz-Carlton, Millenia Singapore has launched a bespoke edition of Monopoly as well as a Game Night room package featuring the classic board game.

Available through December 27, 2019, Game Night room packages start from S$650 (US$478) per night, with a minimum stay of two nights. The price includes overnight accommodation in either a Grand Marina room or a Deluxe Suite; daily buffet breakfast in Colony; one Ritz-Carlton, Millenia Singapore Monopoly game board per stay; and one Ritz-Carlton, Millenia Singapore Monopoly-themed welcome amenity per stay.

Game Night at the Ritz-Carlton, Millenia Singapore

Through the customised edition of Monopoly, guests can learn about Singapore as a destination, and the guest experiences available in The Ritz-Carlton, Millenia Singapore including a butler-drawn bath experience and a concierge-led hotel art tour.

Guests can strive to become a property tycoon by acquiring Singapore’s major museums, landmark attractions, as well as the hotel’s iconic art pieces, restaurants and rooms. Potential purchases include the National Gallery, Gardens by the Bay, the one-Michelin-star Summer Pavilion, “Cornucopia” by Frank Stella – a famed American sculptor, and the Ritz Suite.

The Ritz-Carlton, Millenia Singapore’s Monopoly game also features three customised tokens; the iconic Ritz-Carlton lion and crown emblem, a suitcase, and a Formula One racing car, in addition to three classic Monopoly tokens; the battleship, wheelbarrow and boot.

An advanced booking of two days are required, and can be made by calling the hotel at (65) 6434 5111, emailing the hotel at rc.sinrz.reservations@ritzcarlton.com or booking via the hotel website at www.ritzcarlton.com/en/hotels/singapore/offers/game-night. Prices are subject to prevailing service charge, goods and services tax.

Hasbro-themed water park to make a splash in Melaka

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Kuala Linggi, Melaka

The world’s first Hasbro Water Theme Park, scheduled to open in 2022, is expected to anchor the Malaysia Tourism City (MTC) development in Melaka.

The water park will be developed over eight hectares and house licensed intellectual properties such as My Little Pony, GI Joe and Nerf and popular games linked to Hasbro such as Battleship, Play-Doh and Mr Potato Head.

Malaysia Tourism City, Kuala Linggi, Melaka

It is also expected to offer a range of branded rides not available in other theme parks.

Seth Yap, executive director of developer Meridian Berhad and M101 Holdings Group owner, launched MTC earlier this week with the signing of a “symbolic licensing agreement” with Hasbro Live! regional director Natalie Chan, witnessed by tourism, arts and culture minister, Mohamaddin Ketapi.

The collaboration framework is yet to finalise between Meridian and M101, Meridian said in a press release.

Seth said in a statement: “By signing the agreement, we will be partnering with Hasbro to develop the world’s first Hasbro themed water theme park, which is to be an iconic branded attraction that will be an essential anchor at the heart of the MTC master plan.”

The MTC project will be developed in three phases, with the Hasbro Water Park, a weekend market, a thematic adventure and ecotourism park expected to be rolled out during the first phase.

Yap shared: “Our ultimate goal for MTC is to increase the arrival of tourists and lengthen overnight stays. In 2018, the average tourist arrival in Malaysia was 28 million, and 15 million for Melaka of which an average of 1.5 million stays overnight in Melaka. With MTC, we target to increase another two million tourist arrivals and an additional 1.5 million overnight stays, thereby creating a multiplier effect on tourist receipts of an additional RM5 billion (US$1.2 billion) per annum.”

This theme park is the second partnership between Yap and Hasbro as M101 will also open the world’s first Monopoly-themed hotel in Kuala Lumpur this December, known as Monopoly Mansion by Sirocco with 270 keys.

Sri Lanka approves financial relief for tourism after bombings leave industry in shambles

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Tourists rafting down the Kelani River in Sri Lanka

Sri Lanka is offering a one-year moratorium on loans and interest payments to the tourist industry, which has taken a big hit after the Easter Sunday bomb attacks.

As tourist arrivals fall to a trickle, hotels in the capital and beyond are experiencing a big setback to revenues.

Tourists rafting down the Kelani River in Sri Lanka

State minister for finance Eran Wickremaratne told reporters on Tuesday that the Central Bank will prepare regulations to allow the moratorium on loans and interest payments.

The industry had earlier requested a two-year moratorium on loan repayments and a 12-month moratorium on interest payments.

President of the Tourist Hotels Association of Sri Lanka Sanath Ukwatte said among key appeal made to the government were a comprehensive report on the results of the security measures taken and future measures; updates to foreign missions for them to consider relaxing travel advisories; a soft loan to maintain cash flow and working capital requirements; waiving off all personal loan interests and reschedule loans obtained by hotel employees for a period of two years; waiving duty on all imported security equipment; and deferring the various taxes on income paid by hotels.

Wickremaratne said Sri Lanka will allow duty free import of security scanners and metal detectors to be used at hotels, schools or other companies. He added: “This is not only for tourism but for all sectors who will need it.”

Meanwhile, the country’s leaders are attempting to restore confidence in the country’s security among the international community, with Sri Lankan president Maithripala Sirisena on Tuesday urging the diplomatic community to lift travel advisories against Sri Lanka.

Speaking at a news conference on Monday, Sri Lanka Tourism Promotions Bureau (SLTPB) chairman Kishu Gomes told reporters that tourism will bounce back in less than 13 months, assuming there are no attacks. “In Sri Lanka, we hope this would be even sooner,” he was quoted as saying.

The Easter Sunday blasts had led to 37 travel advisories being issued against Sri Lanka in various forms, said Gomes. “Although travel agents are keen to send tourists to Sri Lanka, these advisories are holding them back,” he said.

Meanwhile, the tourism industry is gripped by fears of potentially drastic and far-reaching fallout from the recent terror attacks.

Sri Lanka Association of Inbound Tour Operators president Harith Perera said that if the situation were not properly managed, there could be serious adverse effects on the industry and the country as a whole.

He said the industry has to convince their own partners and tour operators abroad to restart their sales as soon as possible. “At the moment, it’s an indefinite stop in sales in Sri Lanka.”

Ukwatte told Monday’s news conference that with the current travel bans, evacuations of tourists and negative publicity in the international media, it will take a long while for the hotel sector to recover.

“Given the magnitude of the situation, the hotel industry is on the verge of a total collapse, which may result in many people losing their employment and livelihoods,” he was quoted as saying.

Around 1,700 tourists are visiting the country per day compared to 4,600 daily arrivals prior to the Easter Sunday attacks, SLTPB’s Kishu said. He projects that overall arrivals would be down 30 per cent this year.

Troubled Asiana to cut routes, cease first class service

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Asiana Airlines drops first-class as part of a cost-cutting exercise

South Korea’s Asiana Airlines announced on Tuesday that it will suspend three international routes, starting early July, and cease the operation of first-class cabins in September in a bid to boost profitability amid leadership changes for the carrier, reported Reuters.

The three routes to be axed include flights from South Korea’s Incheon to two Russian cities, Khabarovsk and Sakhalin, and Delhi in India, starting July 8.

Asiana Airlines drops first-class as part of a cost-cutting exercise

As part of its cost-cutting efforts, the country’s second-biggest airline had revealed that it would also eliminate its first-class seats starting September, and instead offer cheaper premium seats called Business Suite.

Kumho Industrial, the top shareholder of Asiana Airlines, said last month it would sell its entire stake in the debt-laden carrier and later hired Credit Suisse to manage the stake sale.

Amid rising fuel costs and competition from LCCs, the troubled carrier has already sold assets to improve its financial health and reduce debt from aircraft purchases.

Asiana’s creditors have said it would provide 1.6 trillion won ($1.37 billion) in financial support to the airline, alleviating liquidity problems, the Reuters report added.

ASEAN Sustainable Tourism Awards now open for entries

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Awardees in the first ASEAN Sustainable Tourism Awards

ASEAN is calling for entries for its second sustainable tourism awards.

The biennial ASEAN Sustainable Tourism Awards (ASTA) is returning for the second time next year, after 17 tour operators were recognised during the inaugural edition last year.

Awardees in the first ASEAN Sustainable Tourism Awards

In the second ASTA, 20 sustainable tourism winners will be recognised. There will be two winners per ASEAN member state, one in the rural category and the other in the urban category.

All 20 will be rewarded with exposure on the websites of their respective NTOs and be recognised as a best practice operator during press conferences and tradeshows such as ASEAN Tourism Forum (ATF) TRAVEX, ITB and WTM.

In addition, winners will be highlighted on ASEAN’s website www.aseantourism.travel, and recognised during the awards ceremony, set to take place during the ATF in Brunei in January 2020.

Sounh Manivong, director general of tourism marketing department, Laos’ Ministry of Information, Culture and Tourism, said the awards are aimed at boosting the profile and importance of sustainable tourism businesses in Southeast Asia, promoting responsible tourism in all ASEAN countries, combating seasonality, rebalancing tourist flows, promoting best practice, among other objectives.

The deadline for submissions of award entrees is October 30, 2019, and results will be announced in early December.

Malaysia’s first Hyatt Centric flag to fly in Kota Kinabalu

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A Hyatt Centric hotel is set to rise in Kota Kinabalu, Sabah, come 2021.

The first Hyatt Centric hotel in Malaysia will be situated in the heart of the city, 10km away from the airport. The hotel will also be within walking distance of the Jesselton Point pier, from where guests will be able to visit nearby islands.

The hotel will also feature an all-day lounge and restaurant, some 600m2 of meeting space, a rooftop swimming pool and bar with views of the South China Sea, and a fitness centre.

As well, Japanese architect and interior designer has been commissioned as designer for Hyatt Centric Kota Kinabalu, incorporating local materials into the hotel’s design.

Pending exit of HKTB’s well-liked chief surprises many in trade

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Agents say Lau brought a welcome style of accessible leadership to HKTB

Travel trade players are shocked by news of the departure of Hong Kong Tourism Board’s (HKTB) executive director Anthony Lau, well-liked in the industry for opening up dialogues and consultations with agents and other tourism stakeholders.

Lau, who joined HKTB in 2007, will step down from the post upon completion of his contract on July 31, 2019.

Agents say Lau brought a welcome style of accessible leadership to HKTB

He has been responsible for the organisation’s strategic direction over the past 12 years, with HKTB acknowledging his role in keeping the organisation ahead through a series of innovative strategies and campaigns, in addition to strengthening the NTO’s relationships with a wide spectrum of stakeholders.

Travel agents in Hong Kong agree that Lau helped make big strides when it comes to product innovation and opening up a more dialogic relationship with industry players.

Hong Kong Association of Registered Tour Coordinator’s chairman, Wing Wong, said: “I was surprised by his decision. Overall speaking, he delivered what we needed (when it comes to) driving versatile promotions and new products.

“Compared to his predecessors, Lau maintained a closer contact with the trade by organising lots of meetings to enhance understanding and communications. He also works very hard and we feel like partners. Hopefully, the successor will carry on this style of leadership.”

Gray Line Tours’ managing director and former Travel Industry Council chairman Michael Wu expressed similar sentiments: “Looking back, I praise his passion and efforts to build a close connection and partnership with us stakeholders like attractions, agents, hotels, airlines and the media. Whenever there is any new initiative or idea, he calls us directly for advice before rolling them out.”

While lauding Lau’s leadership style, he also acknowledged that Lau was in a high-pressure job” and suggested he might have felt it was “time to take a break”.

Alice Chan, Travel Industry Council’s executive director, said Anthony’s resignation came as a shock “especially when the HKTB has just had a new chairman”.

She said HKTB has done well under the leadership of Anthony and its former chairman Peter Lam.

“HKTB has launched subsidy schemes to provide funding support for travel agents in developing new tour products and receiving small meeting, incentive and convention groups, etc. I hope the HKTB, under its new leadership, will continue to increase its efforts in attracting more visitors from the non-mainland market.”

The organisation said in a statement that “a global search” for Lau’s successor will begin shortly. Lau will continue to oversee all aspects of HKTB’s operation until his departure.

The future of air travel? Vertical take-offs, space travel and AI, say aviation experts

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Expect air transport to be as commonplace as commuting on public buses, some say; pictured, Uber's vision of Skyports that support flying taxis amid existing urban infrastructure

With the fast pace of innovation looking set to massively reshape air travel, industry observers at the recent 2019 ACI Asia-Pacific/World Annual General Assembly, Conference and Exhibition in Hong Kong put forth visions of the future of flying and mull what these could mean for the industry today.

Amy Zalman, CEO of Prescient, a Washington DC-based strategic foresight firm said: “The airport today is a place for airplanes but we have heard about urban mobility and know this is in the near future.

Expect air transport to be as commonplace as commuting on public buses, some say; pictured, Uber’s vision of Skyports that support flying taxis amid existing urban infrastructure

“For instance, UberAir could achieve massive growth using Corgan’s design for a future Skyport which was unveiled at the Uber Elevate Summit last year. It supports vertical take-off and landing so air transport will become more local as they are being built at both airport and urban sites,” she noted.

Citing a train-to-plane technology developed by a French venture, Zalman remarked: “The train can actually be attached to wings so this tethered plane/train will go to a local station down the street, passengers just get on a train and head to the airport. Security would take place inside the train-to-plane so in this scenario there is actually no airport. It’s clear that the version of hybridity is emerging.”

As well, space travel has taken off, with British billionaire entrepreneur Richard Branson having partnered with an airport in southern Italy to build a space port, she continued.

Meanwhile, Vancouver International Airport’s vice president of planning and innovation, Steve Hankinson, said the airport has built a lab, which among other roles, serves to demonstrate the future of identity management.

He explained: “We provided illustrations for those who write regulations that create future policy, and helped (demonstrate) them against actual use cases. We hosted daily senior government officials/regulators from the US and Canada.”

Citing an example of how relevant policies could enable and accelerate change, he shared that the airport will begin the use of biometrics in June.

Changi Airport’s chief information officer and group senior vice president, Steve Lee, also foresees big changes in passenger facilitation over the next 10 years, with biometrics and smart identity playing major roles.

“I talked to some aero guys who showed me a (model of a) real-time airport with adaptive systems, which promotes going beyond sitting still in the present infrastructure. They get into the operation business in real time; that’s how we stretch capacity and deal with needs and complexity that comes with modern airports.

He added: “AI is key, some projects use AI and data science to put in a bag (intelligent luggage) to detect and predict baggage handling system failure. The big deal is how you get that into the whole operation system to change the way we operate the airport. Chatbot continues to involve our relationship with customers and robotics will take a big role.”

For Arup, which works on performance improvement, one of the major projects is undertaken with Changi Airport, with the two working to install and design technology in a 20-year time frame.

Advanced digital engineering director, Alan Newbold said: “The real challenge is capacity and how to optimise and build an increased capacity. A real-time digital airport provides data-driven business solution to these challenges. The overall concept is that airport operation could be run using a large percentage of automation and data driven methods. It allows you to focus on disruptive events and things that happen out of the norm. It also provide high value customer service.”

Data is also key, but to wield it effectively requires a focus on analytics as well as collaboration. “Today people hold on to data as a commodity as something that you can trade. I suspect in the near future, there will be so much data out there that the value will be in the analytics and the insight derived from that data, not from the data itself. We need to work together within our industry and equally learn from other industry on what is the best practice we can bring in.”

Newbold further urges for the industry to take advantage of the intersection of machine learning and artificial intelligence, and expressed excitement over the industry applications of 5G.

Malaysia hotels look to domestic market as international demand wanes

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Malaysia’s hoteliers are reaching out to the domestic sector to fill rooms, as a weak ringgit has impinged on Malaysians’ appetite for overseas travel and driven more families to consider local vacations.

M Manimaran, senior director of sales & marketing at The Saujana Hotel Kuala Lumpur, noted a slowdown in bookings from regional markets and China this year, while staycations grow in popularity and the urban resort also sees demand coming from local corporates on weekdays.

Hotels in Malaysia are targeting domestic travellers with dining and staycation offers

Likewise, Golden Sands Resort in Penang, having experienced a decline in regional and European markets in 1H2019, has intensified domestic promotions to make up for the shortfall, according to Suleiman Tunku Abdul Rahman, the resort spokesperson.

Suleiman shared: “(Domestic promotions) have been effective, especially during long weekends and school holidays. Many families choose to drive to the resort, some coming from as far south as Johor. With a car, they are free to travel around Penang, enjoying the sights and sampling the local food.”

Kingston Khoo, director of sales and marketing at Mutiara Taman Negara, opined that Malaysians tend to be more price sensitive as compared with Asian and European guests.

To appeal to the local market, the resort throws in value adds during tacticals such as complimentary jungle activities without dropping rates, as well as allowing children to stay and dine for free.

Khoo said: “The good thing about the domestic market is that the lead time is shorter, which means you will see almost immediate returns on tacticals and promotions.”

Dining has proven an especially effective way for hotels to market to locals.

Michael Delargy, general manager at Le Méridien Kuala Lumpur, noted that the local market recognises quality when it comes to dining, and is prepared to pay for it. “The restaurant experience needs to be compelling and unique, something not available outside the hotel.”

But as more hotels in Kuala Lumpur compete for the domestic market, some are seeing the need to step up on marketing and present a differentiated offering.

Delargy observed that the domestic market is largely influenced by word of mouth and social media postings and reviews by friends and influencers.

He said: “With so many hotels in Kuala Lumpur competing for the domestic market, the package has to be compelling. A nice hotel alone isn’t going to cut it, and price alone is not attractive. We’ve found success in promotions that provide value such as club lounge access and suite upgrades for the family.”